Titan — Service

Address: Bangalore Urban, Karnataka

I had given my watch for repair on 20th April 2014. It was to be returned on 20th May 2014. Its been two months and they still haven't returned my watch back. The other day I called up and they said they would get back to me 5 mins but they never called back. Is this their service. Is this how they treat their customers. Do I have to pay 500 for this kind of service. And watch was bought in November 2013 and already the strap broke. What kind of watch is that!? Pathetic product and Service!
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Titan Company customer support has been notified about the posted complaint.
 
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Dear Pranav Kh,

Steve here from the Customer Relations team. Always here to help!

Thanks for bringing out your concern, we understand we may not be perfect, but we always strive to make things right for our customers. We apologize for the difficulty you have faced and we want to reach out to you. Could you please share your contact number and email id, so that our team can contact you.

We take pride in our customer service levels. Customer satisfaction is our main goal, and we go the extra mile to ensure our customers are happy. In case you wish to talk with our Care team, please call on[protected].

Sincerely,
Steve
Dear Pranav Kh,

We have still not received any response. We apologize for the difficulty you have faced and we want to reach out to you. Could you please share your contact number and email id, so that our team can contact you.

If you require any assistance please call our Care team on[protected].

Regards,
Steve
I gave my fast track NE11615M03 watch as complaint of case corrosion to titan store at lulu international cochin at the date of 16/04/2015 but I don't get my product back after one number. I already submitted my complaint to help desk of titan but no response

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    +91 80 6660 9028
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