TVS Motor Company Complaints & Reviews

I have bought TVs Jupiter a week ago.It was picked from Sai baba tvs showroom, hinjewadi, pune.It is not giving me avg above 20 even though I have used it for 3 days. It was given under observation for 2 days by saying issue will be solved.Still it is in same condition.Even If i accelerate it to full, it is giving jerks and not getting speed above 20 at full acceleration.I have paid for smooth service .

I had purchased a Scooty Pep+ during the December 2018 from your dealer Ms. Sunitha motors, Karkala, Udupi District, Karnataka. Later in the month of Feb 2019 its silencer was broken and later I went to the dealer who replaced it. The silencer again broke during April 2019 and again the dealer replaced it. Now in the month of June the silencer was broken again. When I went to the dealer he agreed to replace it but he gave me some of his problems like you are deducting about 4% from the cost of silencer etc.
My concern is why there is repeated failure of silencer in Scooty pep? It has happened three times in a period of 7 months which questions your credibility. We are using TVS Streak earlier which was perfect and never gave any trouble to us. I want to make it very clear that I need replacement for the given Scooty pep.

From Ravikala Bhat, W/o Arun Kumar Bjat, Professor, NMAM Institute of Technolgy, Nitte.

I bought tvs victor disc after 2 weeks they don't send my file to RTO for RC register. everyday i askes for my number they said we already sent ur file. after 2 week i was go for equiry then he gave my file and tpld me pls sign this document then we'll send ur file. 1st Pusta Metro Tvs Showroom
Bittu Owner [protected] he is the owner of that showroom. he always makes his customer fool.

Hello Team TVS,

This is Baidik here. I am self-employed, I work in Bangalore. With a lot of patient and hard-earned money i finally got delivery of the long awaited Apache RR310 on August 26th, 2018.

It was very viby from the very beginning and I made peace with myself thinking the engine is not refined. But after driving multiple RR310 of other owners in Bangalore, I was convinced my bike had way more problem than just a viby engine.

The service guys at Prakruti are extremely helpful and genuine. I am a casual rider and not a very technical guy. They informed me there is problem with 'Shim Settings', 'Tappet' and 'Engine Bedding Board'. They apparently repaired it. The vibrations reduced 50%. But after driving 100 kms all the vibrations are back again.

My left hand goes numb within 5-10 mins from vibrations from handle bars, the legs go numb from the vibrations from foot pegs, vibrations near the tank area can be felt near the thighs, rear footpegs vibrate. AND PLEASE NOTE, I HAVE DRIVEN MULTIPLE OTHER RR310 IN BANGALORE, THAT IS WAY BETTER. MY APACHE RR310 HAS THOSE PROBLEMS AND MUCH MORE.

The problem arises every 100 kms and its unacceptable. I would like to know what my options are, either complete PERFECT REPAIR (THIS PROBLEM SHOULD NOT ARISE AGAIN) or REPLACEMENT OF BIKE. Please let me know immediately.

I still wish to still remain a dedicated TVS customer.

Hi Team,

2 months ago I have visited RMJ TVS Misrod Bhopal for my Apache RTR servicing. That time they have offered me a AMC booklet at the cost of 750 with 4 servicing free. But when I visited for 2nd service that RMJ showrooms and service centre got closed. They have cheated me for that also when I visited service for another TVS showrooms they told that in my last service someone has changed my bike battery with old battery. Now I want to know why TVS choosed that type of dealers or workers for service . I want that AMC money back with my bike battery. Or I will file complain in consumer forum against TVS company.

Dear sir / Mam
I bought New TVS apache RTR 160 4V on 5th May 2019. And i get my Vehicle no. On 12th May 2019. Already more than 1 month gone.
But still my Vehicle no. Not Registered and also not get my Permanent Registration Certificate. Why getting late. Getting so much difficulties to ride a bike in city. Please solve this as soon as possible. Pics attached.

My jupiter's second service today on 2510 km but i'm not satisfied this service because, Service advisor to me that can replace engine and transmission oil without check?
Advisor asked to me are you agree for oil replacement but i replied that please give me details for why replacement oil?
Not mention in your service manual that engine and transmission oil replace in second service. If oil replacement compulsory in second service then why not mention in your service manual?

Pathetic experience from one of the dealer in Bangalore
i.e.
TVS Trijal Motors (94/4, Marathahalli Ring Road Junction, Iblur Village, Marathahalli, Bengaluru, Karnataka 560037)

When we have gone for purchase he was very nice now he is not responding regarding to our TVS Jupiter service . Every time we call him and he just said that i am busy you can call later.

Recently 6(-6-19) my vehicle was given service and paid rs1800/-, after a week time vehicle was not started through self start but started through kick start, then noise in the silencer plate,
Today again vehicle given to them, but they are speaking rude and asking me to give the approval for engine OH about 15k, but my engine is very fine after starting through my kick start,
while delivery also they are not having a single person to deliver the vehicle very worst experience waited for an hour to took delivery of my vehicle.

call - [protected]

SERVICE CENTER - SVS TVS - Ambattur industrial estate. chennai -600058

You people must b knowing Jyote TVS at bhubaneswar, odisha. I booked for a paid on Saturday 15 June 2019, via phn to the number [protected], that lady confirmed me that I should reach the workshop by 9:30am. I asked her if my service could b done earlier as I have to return early to my work place that is 55km away from that workshop. I could have done my vehicle servicing in any other showroom but I have an AMC done at Jyote TVS. I even received an SMS from the showroom that my service is booked on 16th June Sunday, 9:45 am (screenshot attached).
I reached there exactly at 9:30am and the attendant denied to give any sl.no. for my vehicle job card and said no number will be given unless the supervisor (Ravi) tells him. I contacted Ravi he said it's a holiday I can't make job card as it will be half day on Sunday.

Just tell me one thing (you) who ever is reading the mail...how irresponsible u all are ...i[censored] r not capable then why u gave me a date and time. I travelled 55km to reach there only because I paid for 4 services in advance as AMC. And now I have to return ...my travel of110 KMS all was useless as u people.

Now I only wish that ur company sells go down and a day TVS will shut down 4 ever.
This is not the only issue, earlier I met with an accident and went for emergency repair, I said I will claim insurance my sel[censored] just change all broken parts as I will pay 4 all the parts in cash from my pocket..they took 3hrs to make an estimation of the broken parts but at last in the workshop the same guy RAVI THE SUPERVISOR, without even listening my words said, "it will take more than 1 month, u take ur vehicle". I thought I was his NAUKAR.

But my sincere thanks to Ashirbad TVS they make my Jupiter as new within 24hrs.

Thanks 4 reading all these stuff above.
Yours customer Whose money also makes some part o[censored]r salary and also the salary of that Ravi (The Supervisor)

Sir / mam i have a apache rtr 160 from banaras tvs sigra when i go for the 3rd service the staff behaviours is not good and he gives no any warranty in my bike parts my clutch is not clear proper bt staff is saying that we will not service this part and behave like animals very misbehaving with me so kindly request you please take action for my bike service

Thanking you
Lakshmi pandey
Apache rtr 160
Varanasi...

I would like to inform you that I h contacted Surya motors Pathanapuram to enquire about Victor and to buy after two weeks. Unfortunately person who attended without giving any information, he disconnected the phone.
As a reputed organisation (TVS) this type of behaviour for customer dealing is not good. As a costumer I am using TVS vehicles for the last 25 years.
So please give instructions to the agency people to deal costumers in a friendly and healthy relationships..

Apache rtr 160 v4 bike making trouble i had purchased this byk 45 days before this byk is trouble shoting me i want immideate change of silencor many sounds are coming from silensor and carbator is also making problem with this carbator problem my bike doesnt start . I want an immideate action towards my problems solve it soon

I bought tvs Apache 200 abs from Shanti tvs Hyderabad on 2.04.19. After first month of buying bike got starting problem and after complaining my bike toed to nearest service center and they charged battery gave my bike and no feedback was taken by main dealer from where I purchased bike and now I am unable to first start my bike in morning and today I had to leave bike at inorbit mall Hyderabad because it's not getting start.

Very worst bike and I will recommend to not buy any tvs bike. There after sale service very poor. I am trapped and conned by them. They sold defective bike to me.

I purchased an Ntorq last month from TVS Kubera Motors HSR layout Bangalore.
Since day 1 the vehicle has starting issue(video attached). Have been to the service center
10-12 times to get this fixed, however they are not able to fix this. Have escalated the issue to your company's territory manager for Bangalore, but he also has not been able to resolve the issue. It has been a really bad experience for me as a customer as from day 1 I'm struggling to start the vehicle and I face the issue multiple times during a day. Neither company's customer care nor the dealer seem to care about this problem. It seems like I have been sold a defective vehicle. The vehicle and the company are [censored].

I have given my TVS Apache 160 RTR Es Disc Red to UJWAL AUTOMOBILES, DOMBIVLI EAST but hey didn't remove carburettor to clean. I have paid Rs.1800 & getting absolutely unsatisfied experience. My bike is still hassling due to unclean carburettor. I have told to do valve setting of engine but same not done by service centre. Also they didn't provide bill for same.

I had recently purchased a Jupiter grand and I had about to my first services I don't know that they replace my new back light with old one orhow is water gone inside my new back light although there are many other things which is replace by my new parts by old one. This is not the right way to feel with someones emotions I had purchased this with my first salary this is shameless and wrist this made with me I told every one who buy this product not to buy because their is wrist customer satis faction .

This is in regards to the deliberate negligence of your service team in Hyderabad. I reached out to Susheel TVS (service team) for an accidental damage and the front panel is to be replaced and shock absorbs are also to be checked. They told me to wait for 15days till the spare parts reach the center. It went up to around 28days to get the part to the store. After continuous followups for 4-5times Mr. Suresh from Spares dept. told me that they received to spare parts and told me to come to the store and the replacement would take 3days. Later, the service adviser told me that it will take 5days. the delay till here is around 1month. Now, it took them 25-28days more to complete the repair even after multiple followus and me visiting the service center for a time in the meanwhile. Finally i received the bike with unfinished repairs. Later I gave them Zero in the feedback form. this went up to their MD Mr. Tirupathi Goud. He told that they will get the bike repaired again. It took them around 2 weeks to react on this. Finally they gave me a temporary bike and collected my vehicle for repair. They again failed to do the service properly. Now, ive sent a compliant to you guys on this and even your team doesnt respond on my concern. And now, they again called me and told me that they will come and collect the vehicle for repair. This happened 3weeks ago and no one called me or collected my vehicle for repair. I think no one right from the service technician, adviser, supervisor, manager, MD, and not even the company called TVS are bothered about after sales concerns of the customers. I might have missed your call once, but not forever I miss it. I atleast expect a call from the company and make me feel that someone is responding. But you failed miserably. We own three TVS jupiters at home. I forced them to but it as its a very good two wheeler. But I wish they should not visit TVS service center as they would blame me. I wish I would get a call from your team atleast now so that I respect an addressal of my concern. Please respond or this might end up in consumer court going forward.

TVS Motor Company — battery problems in tvs apache rtr 200r

I went for my office work on in Jan for about 7 days. When i came back, the bike didn't start. I got it jump started with a local mechanic with another battery. I rode it for another 10 days or so without any issues. But after that, one morning again the bike didn't start, but i was able to push start it. Since, that day, i had to push start it everyday. I approached Shelar TVS (Parvati, Pune) as its near my house to get the battery charged. Even after charging the battery, from next day onward, again the same problem started.(That time my bike was under warranty)

Afrer arrving same problem i choose to show at different showroom nearest to my office so I went to Rishika TVS (The place near to my office) and they again said that its a battery problem, which will be fixed after charging full day. They said that they will replace the battery if the issue happens again.
(They dont have any professional personal who can understand bike problem so i decided to leaves this showroom and come to shelar TVS (I dont have any other choise )

So i went Shelar TVS As they had instructed, i went again that day. Again they wasted one full day charging the battery, which had proved useless. I refused to leave until they fixed the bike.They told me we will do replacement of battery, but till date no battery has been replaced but on company record they are showing we have changed your battery

I demand a new battery as soon as possible from TVS motors.
because my problem was start from first servicing (Please give training to them who are supposed to be repair our bikes)

I bought Tvs jupiter in april 2019, since a very first day we are facing self start issue earlier. I have to do 10 to 12 self start trias, but didn't start Tvs jupiter then I would like to start my Jupiter via kick and also 14 to 15 kick, I have to do it 8 to 9 times a day!

when I asked for this issue with the concern person of showroom, as always he started, Its new vehicle, it happens, by first service it will be all right, Trust us! but then also it's still doesn't self start. After spending INR 63, 000/- this is the things that we are getting as customer! Arguments and rude answers.

I strongly feel that I am cheated professionally. For all other customers, Don't purchase Tvs jupiter ! It is not a good vehicle, and the poor service's by service center. My first & second service It was a bad service for me only they did polish and clean the vehicle didn't solve my problems.

Don't buy Tvs jupiter. It is a bad vehicle