Urban Company Complaints & Reviews

On 11th May 22 I booked an electrician on Urban Company App to install Chandelier in my home. The person came and installed the Chandelier but after 26 days on 7th June 22 the Chandelier fell and broke on the floors, fortunately nobody was down there. It was not installed in the proper way . Immediately I raised a complaint in Urban Company and provided the pics and details as they asked and also it was under warranty of their service (30 Days). The following communication happened :
1. On 8th June your customer care asked for the pics, which I shared immediately
2. I followed up 5 times in the next few days but I did not get any proper reply.
3. After a couple of days they asked to upload the Bill (Chandelier Bill) which I uploaded immediately (Bill Amount : Rs 8200)
4. After a couple of days they called then said they will compensate only Rs 4200 because Bill does not have GST no etc.
5. Now they are saying they will not do anything because the service was valid for 72 Hours. As per your policy it was under warranty of 30 days.

On25th June, two employees o[censored]rban company came to my house for revisiting because my AC cooling was low. At the time of welding they burnt my outer unit, PCBs and all the wiring of inner n outer unit.
We have complaint about it but no action is taken yet

I got the heating coil, thermostats, the LEDs etc. got replaced on 23.apr.2021, by paying around Rs.2800/- and the technician claimed it will work for 3 to 4 years, but it failed in just 14 moths it self. Now I have get it replaced again spending the money

For 21st May, i booked service from urban company for exhaust cleaning and chimney cleaning. While cleaning the exhaust the professional damaged and item and it stopped working. It was committed to me by urban company team that I can buy a new exhaust and share the invoice and they will refund me for the cost incurred.

Now, when i am trying to raise a complaint, no one is responding to the complaint and tmi am not sure what to do now. It's not a huge cost item but companies can't keep on taking advantage of consumers like that.

I have booked the dining table cleaning from the UC and ended up spoiling up the entire table. It was an Italian marble table that they had used some harmful chemicals to clean, and the whole marble got spoiled because of that.
Now neither they are not responding nor are they interested in resolving the issue.

My refrigerator was damaged by the technician to such extent that now fridge company is denying warranty because of the repair done by the urban company's professional. I've raised this issue multiple times with the customer support but they're ignoring it. There's no help from Urban Company. The fridge had cost me almost ₹ 1 lakh which is now sitting idle in this extreme heat.

Hello Sir/Madam,

We booked urban company for plumber service. The person came and broke our tap. He is telling that he broke the inner pipe so now welding is required which will result into breaking of tiles. We said it was just a vicer change work and he created lot bigger problem. he has switched off his phone after he said he will come back after getting some instruments.

Urban company associate are not replying. They are not even calling back. The nodal officer number is just ringing. There is no email for griviences. Our whole kitchen is in water as water is still running due to broken pipe.

PLEASE HELP in to see

I had paid for a deep AC service via Urban clap with Service professional " Mr. Dhilip" had come and attended the service. After he had done the service, within a week time the AC had started malfunctioning.

As the AC is under warranty provided by Urban clap I had applied for the service warranty to rectify the issue. The same professional had come last saturday 18th june and observed that there is a gas leak which was causing...

Hello ALL, URBAN COMPANY AMC scheme is worst than ponzy scheme. They cheat in broad day light and no one comes are support in case there is an issue with appliance URBAN CHEATERS FRAUD...

I have an AC which was working very fine and did cooling perfectly fine. But there was some water leakage from the AC. And unfortunately i booked a water leakage service from the urban clap and your very unprofessional prasant tyagi got this job assigned. After the visit he was very keen to refill the gas and said ac required service and gas filling which i had denied that i dont need this service just stop the water leakage and then also he was trying to make us fool that there is gas leakage. Then i told him that if there was leakage then how it worked for last four months. Then he cleverly do some improper connection and cut the supply of compressor and put out all the gas. And then left and said do not switch on the ac for 1 hour and after 1 hour when I switched on the AC then Ac was not cooling and only fan was working not the compressor. Then I complained on the uc app and revisit was assigned to him again for 16.06.2022 and he then came and open up the ac and said i need one part which i left at home and i will come again at 5:00pm and left. After 5:00 pm I tried calling him again and again and he didn’t pick up the phone. Please check the pictures attached. In this heat i am at my home without my ac which was perfectly fine and i paid you for distorting my AC. This was a mistake. And now you had sent another technician rajan who came two days before and said i will come tomorrow and do the needful but still i am waiting

Hi,
This is regarding my upcoming Shop painting works which I chose to do with urban company thinking they will send highly professional team but to my shock this was the worst ever team one can imagine. Urban company will take full money in advance then send a waste team to the site and after wasting my 10 days also half work is also not done .. I have to open my shop this coming Sunday i.e. 19th June but as their painter wasted my 10 days now instead of helping me and understanding the gravity of the situation customer service is even more insensitive and immature team. Absolutely inhumane n irresponsible. After my 100 call back requests since 2 days they return one cal saying you are on priority and we will get back. Already they wasted my 48 hours . I told them 2 days back send a new efficient team of painters and finish my job in 2 days or refund my full money. But they are least concerned as they took entire money in advance. It’s a spam and fraud. They should be banned from the market. I need urgent help else I will go to police and court . Plz help it’s an emergency!
Richa
[protected]

Technician has taken my geyser on 31st May 2022.

Now nor the technician is picking the call nor Urban Clap is providing any support.

Technician has taken Geyser as well as 3000 rs as advance for repairing the geyser.

The ac mechanic shahnawaz akhter is not coming for ac services despite frequent call to him. Please ask him to come to our home immediately

I had booked a service for my washing machine so the technician came and said that the board has gone bad this happened on the 4rth of June the tech sd have to replace the part and will cost you 4800 and took 2000 advance n left however din respond till the 11th the tech purposely kept his phone switched off. Saying that coz it used ring n then switched off. He used to only respond on wats app after saying a lot of things to him he somehow returned 2000 through gpay but has the board with him which said through watsapp will return on Monday that is the 13th but again he switched off the phone . I am so frustrated with urban company and I am tired of complaining on urban company app but no response. They are least bothered

Beware of cheating and fraudulent service by Urban Company.
I ordered for a "bed installation service" ( as mentioned in their website) from their website and also paid the required amount.
The technician (Sunil) was appointed arrived and after looking at the bed said the charges would be more as it was a new bed. He was charging a Bomb. Then he made me cancel the order at urban company after I agreed to pay him extra as I didn't want to loose more time for this . Urban company deducted Rs 50 from the amount I had paid.
This is sheer cheating please be aware.

UC professional overcharged me for 2500 for gas refill. No leakage was repaired and he had not shown me current pressure also.
He was also asking for directly payment to him and he was charging me less for the same if I do the direct deal with him.

New business model adopted by Urban Company as refunds are manipulated as labour charges and rate cards are not followed. Even if technician is genuine, the UC team making invoices are cheats...Attaching few screenshots.

I got my house painting from your team in March 2022 but paint has started peeling/pitting from few sections of different walls.
Since you committed 1 year warranty on painting services, pls have it attended on priority.

Deepak Bali

I got painting of my house in March 2022 but painting has started peeling /pitting from few sections of the wall.
Painting service promised 1 year warranty so pls have the rectification done as soon as possible.
Surprisingly I tried to lodge complaint with UC on their site but could not find appropriate section on their website.

Deepak Bali
B 14 Greater Kailash Enclave 2
New Delhi-110048

I had installed ac with uc for which I paid 7200 but only 1548 was listed in the app as it was offline payment but when I asked for the receipt I never got a call back and after a week my ac started having problems so I complaint and the agent revisits and told me that I need to install stabilizer but since I was leaving town that evening I told him I’ll install next time and I came back after a week and my ac still had problems he came...