My Mobile no. [protected]
On 31st mar 24 i availed UC repair service for my Refrigerator that Gas need to be refilled. UC engineer filled Gas and repaired it after charging INR 2600.00 however he was not quite equipped and well trained.
Even after UC repair my freeze was not working fine and was facing trouble with cooling issue continuously so I called him again on 16 Apr24. UC engineer visited and said now it will work better but again same issue persist. I thought that gradually issue will be resolved and kept patience for repair.
So I called UC engineer again on 17May24. Engineer said now i have repaired it fully and keep freeze off for 12 hours and try after 12 hours off.
Next day when i switched on my Freeze still same issue moreover now cooling of freeze is totally out this time. Earlier it used to cool freeze little bit.
I called UC engineer then he said that he is not able to repair it so approach refrigerator brand for repair i.e Samsung.
I still said that I have availed UC services and paid fully amount as demanded by you so give me complete resolution and don't leave me stuck in this situation but he said its out of their capabilities.
So i raised complaint on UC mobile app through Chat window. I received calls post my daily folllow ups. I was advised by UC care to avail brand repair services and I'll get refund from UC post showing Branch GST invoice.
But now when I have availed Samsung branch services and provided bill to UC for INR 14206. UC staff totally refused to refund amount though promised. Special mentioning UC customer care staff Sanskar Mishra is very rude in customer handling and didn't listen my issue and abruptly disconnected my call. Moreover closed ticket in chat window and when I am trying to reopen ticket that option is disabled.
I WANT TO KNOW THAT WHY YOU SENT ENGINEER WHO DOES NOT HANDLE BRANDED PRODUCTS. ENGINEER DIDN'T ONLY FILLED GAS WITH INACCURATE PRESSURE BUT DAMAGED COMPRESSOR DUE TO WHICH MY BRAND WARRANT GOT TERMINATED AND I HAD TO BEAR UNNECESSARY CHARGES OF INR 14K FROM BRAND DUE TO POOR HANDLING BY URBAN COMPANY. I DID'NT GET RESPONSE THAT WHY UC ENGINEERS AND CUSTOMER CARE STAFF ADVISED ME TO AVAIL REPAIR FROM SAMSUNG BRAND, WHY NOT UC SENT PROFESSIONAL STAFF TO REPAIR MY REFRIGERATOR AND RESOLVE ISSUE. I SUFFERED MORE THAN 2 MONTHS IN THIS UNBEARABLE SUMMERS DUE UC POOR QUALITY ENGINEERS AND CUSTOMER CARE.
RESOLUTION:
1. I WANT REFUND OF INR 14K ELSE I AM FILING LEGAL CASE THROUGH CONSUMER COURT.
2. NEED APOLOGY FROM UC CUSTOMER CARE EXECUTIVE SANSKAR MISHRA FOR MISBEHAVING
NOTE-- I HAVE ALL SUPPORTING CALL RECORDINGS O[censored]C ENGINEER ASKING TO AVAIL BRAND SERVICES. UC CUSTOMER CARE EXECUTIVE ASKING ME AVAIL BRAND SERVICES AND I WILL GET REFUND OF BRAND GST INVOICE ALSO. THAT I WILL PRODUCE IN CONSUMER COURT IF NOT RESOLVED, IF ISSUE NOT RESOLVED.
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