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Uttar Pradesh State Road Transport Corporation [UPSRTC] Complaints & Reviews

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Updated: Aug 5, 2024
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Uttar Pradesh State Road Transport Corporation [UPSRTC]

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12
Refund not received
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false ticket
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extra fare charge

Uttar Pradesh State Road Transport Corporation [UPSRTC] reviews & complaints page 7

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I
Infinitus
May 11, 2022
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Refund not credited after cancellation

I've cancelled my ticket on[protected], (Booking Id: 00000001B652). But the refund has not been credited yet. I've mailed the customer support as well but there was no response from their end.

The Mail to customer support was sent on[protected]. Please look into the matter respond at the earliest....
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P
Prapendra
May 10, 2022
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Refund of money

Address: House no. 271 Ambedkar Nagar etah

I was booking my ticket from Etah to Bareilly amount was deducted but the ticket was not booked kindly refund me the money....
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A
Ashwani2807
May 9, 2022
May 24, 2022
This thread was updated on May 24, 2022
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I'm Complaining about miscommunication by consumer support

Address: Lucknow

Respected Sir/Mam

This was my first experience with upsrtc online which was bad ofcourse because i booked my ticket from Anand Vihar to Lucknow for dt. 30/04/2022, the amount (Rs. 2150) the ticket is booked but i cant received any acknowledgement message related platform or bus no. So i had reached at 9.00pm before (1h 30m). There none of local person either in booking counter or enquiry counter had interested in support or...
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P
Priyamvada Rastogi
May 7, 2022
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I am complaining about not well maintained bust and it's too dirty

Address: Chunni ganj

Me and my family is traveling from Kanpur to haridwar so we took bus from chinniganj bus depot first of all it late more than 1 hr and when sit on bus most of seats are not well some are broken and too dirty well we start our journey but during journey bus stops in every 20-25 mint and bus driver told us it is heating that's why could government please resolve this issue it's very long journey and God will help her in this journey....
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S
shobhitsaxena3885
May 6, 2022
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Successfully Money deducted but ticket not booked

Address: online.support@upsrtc.com
Website: upsrtc

I am attaching two screenshots from both I have done payment of two times. After talking with upsrtc customer support team. They said me to make payment one more time that's why I have tried two time but both the time amount was deducted but ticket was not book. Bus- janrath Timing- 16:30 Date- 16/04/2022 From - haridwar To - delhi Kashmiri gate No. Of tickets - 2 Seat no. 19, 20 First payment done from paytm Second payment done from BHIM...
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S
suhailrizwankhan
May 6, 2022
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Didn't get the cancelled bus ticket refund

Dear Passenger Your ticket is confirmed and PNR is 00000001C427 dated:[protected]:00:00 Boarding: BADAUN and Alightment at KAUSHAMBI Seat:1 with Seat Number:20 Fare:448.00-UPSRTC...
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A
Akshay Verma MBA
from Mumbai, Maharashtra
May 5, 2022
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Refund is not issued yet since from last 6 months

Address: Farrukhabad

Bus was not there at Anand Vihar, when I contact at Operator bus customer service point, he told your bus is cancelled and your refund will be credited automatically within 24 hours, so please take an offline bus again. I am still waiting for the refund ?

It's been 6 months gone far but still no response or refund is issued

Ticket No. XFKB[protected]
Journey Date-01/01/2021

Regards, br...
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R
Raghav sharma1
May 3, 2022
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Ticket price refund issue

I have cancelled my 2 tickets of volvo bus from Delhi Kashmere Gate to haridwar. Details of both the tickets are listed below.

Dear Passenger Your ticket is confirmed and PNR is [protected]A dated:[protected]:30:00 Boarding: KASHMIRI GATE and Alightment at HARIDWAR Seat:1 with Seat Number:28 Fare:663.00

Dear Passenger Your ticket is confirmed and PNR is[protected]B57 dated:[protected]:30:00 Boarding: KASHMIRI...
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D
Dr. Mukesh Kumar Dey
May 2, 2022
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Bus didn't arrive for pick up at the scheduled time and even 1.5 hours after.

Address: Uttar Pradesh

I'd booked 3 tickets for Janrath 2x2 bus to travel from Kanpur to Lucknow from the UPSRTC application, scheduled to depart from Jhalakati Bus Stand at 5:30PM on the 2nd of May, 2022.

I along with my other 2 passengers arrived at the location at 5:00PM and waited till 7:00PM to have no see of the vehicle and no information about it from the enquiry desk.

The attendant at the enquiry desk just kept on assuring...
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J
Joshi@0208
from Indirapuram, Uttar Pradesh
Apr 29, 2022
May 11, 2022
This thread was updated on May 11, 2022
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Refund amount not credited

Website: www.upsrtc.com

I booked ticket on 13th of April from anand vihar to Haldwani. Journey date is 14th of April. I made payment from UPI via paytm. So what happened is, the amount of Rs.613 successfully debited from my account but I didn’t get any information about my ticket. After that I called customer care they said we’ll refund your amount, you have to send mail on online.[protected]@upsrtc.com this mail id with all the details like transaction id and screenshot...
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B
Barney@2304
from Bareilly, Uttar Pradesh
Apr 26, 2022
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Amount deducted but ticket not done

Address: UPSRT

I tried booking two tickets on 22 April 2022 from Bareilly to kaushabmi Delhi of 23 Aprill 2022 @ 11:25, Amount deducted from my account but ticket was not booked,
I tried calling customer care and they said that ticket is not book and i will get refunded, i haven't received the refund yet.
Do the needful.
Ref No: [protected]
Amount Deducted: 1, 452.00
Transaction Date: 22 Apr 2022
Narration:...
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K
Krishna8533
Apr 25, 2022
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Refund for lucknow to Delhi (Journey)

Hi I have booked a bus from alambagh to delhi whose depot is Gorakhpur but the bus is not came and not even the driver called me and confirm that the bus is not working due to some technical issue.
so i connected with local enquiry where they told me that the bus is not running today due to some technical issue.

Is this a way to UPSRTC to help there passanger if the bus is not running they need to provide another bus...
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S
samshu18
Apr 25, 2022
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Refund of Cancelled bus ticket

Address: HQ, Tehri Kothi, MG Marg, Lucknow, Uttar Pradesh, India - 226001

My bus from Dehradun to Lucknow was cancelled on 08/04/2022. I got cancelled status on my ticket but couldn't get refund even in 17 days.
The screenshot of cancelled ticket is attached.
Please look into the matter at the earliest....
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A
Asifhusain009
from Lucknow, Uttar Pradesh
Apr 25, 2022
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Amount refund

My amount was deducted approx 3391 INR on 13 april 2022 trying to book ticket from lucknow to dehradun but unfortunately ticket not booked. Please release my amount asap.
Multiple followups ans multiple times discussed with customer care updates it will take 7to8 working day but till then no money received it hard to complain my situation trust me am not well.
Please release my money asap.

deduction details attached...
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A
Asif Jamal Mau
Apr 21, 2022
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Refund of 2 Nos cancel bus tickets from Dehradun to Kaiserbagh (Lucknow) on 31.03.2022

Address: Tehri Kothi, MG Marg, Lucknow - 226 001

I have cancelled the ticket no.- 0000970DB3 & 0000970DAD From Dehradun to Kaiserbagh (Lucknow) on 031.03.2022.
Till date I have not received the refund amount to Rs. 1310/- & 1310/- respectively.
In this regards, I have written several mails form 16.04.2022 but no action has been taken from the UPSRTC side.
Therefore, I request to you that please resolve my issue....
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I
itisonker
Apr 13, 2022
Apr 15, 2022
This thread was updated on Apr 15, 2022
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Regarding non receive of refund on cancellation

Sir,

I cancelled the 3 ticket(D167) on 03.04.2022 for Dehradun to Lucknow but still refund is not credited to my account.

Kindly do the needful as soon as possible.

Booking ID-D167
Journey date- 04.04.2022
No.of passenger- 3 person
Dehradun to lucknow...
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H
HritikGuptaa
Apr 11, 2022
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Money deducted in bank but ticket not booked

Website: Upsrtc.in

I was booking the ticket from Pilibhit to kaushambi on 11th April. While doing the payment choosed UPI option, I approved the payment and it is deducted from my account, but the UPSRTC website it's keep on waiting for response and suddenly got expired and my ticket not booked.

Booking Name: Hritik Gupta
Booking detail: Pilibhit to kaushambi
UPI Transaction No:[protected]
Bank Name: Kotak bank
br...
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M
Meenakshi Suri
from Bareilly, Uttar Pradesh
Apr 11, 2022
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Refund not received on e-ticket cancellation

I booked my e ticket and has cancelled it for some reason. Kindly provide me with the refund soon...
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I
iqbalgcet
from Lucknow, Uttar Pradesh
Apr 7, 2022
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Refund for cancelled bus journey on 19-03-2022

Address: lucknow

My bus journey on[protected] from Haldwani to Lucknow by Pavan Hnas Volvo was cancelled.

I still didn't receive the refund amount in spite of emailing to online.[protected]@upsrtc.com.

The ticket booking ID is [protected]C....
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M
Mahi123rawat
from Rishikesh, Uttarakhand
Apr 7, 2022
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Refund of cancelled tickets

Address: Lucknow

Dear Sir

I had booked 2 tickets on 17 Mar 22 from Lucknow to Dehradun and 1 ticket from Lucknow to Haridrwar. However, the bus was cancelled by UPSRTC.

Kindly refund the amount of tickets.

Tickets are attached for your reference.

Regards
Mahinder Singh Rawat...
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