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Uttar Pradesh State Road Transport Corporation [UPSRTC] Complaints & Reviews

www.upsrtc.com

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Updated: Aug 5, 2024

Complaints 642

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68

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574

So far, so good. Uttar Pradesh State Road Transport Corporation [UPSRTC] is working on building a stronger response system and taking steps to address most of the complaints. While there's room for growth, their efforts show a positive trend in customer support. We hope Uttar Pradesh State Road Transport Corporation [UPSRTC] will keep up the work and continue to help more customers with their concerns even better 🤝

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Uttar Pradesh State Road Transport Corporation [UPSRTC]

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Money debited but ticket not booked

Payment deducted but bus ticket not booked

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Refund not received

extra fare charge

Uttar Pradesh State Road Transport Corporation [UPSRTC] reviews & complaints page 4

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I was trying to book a ticket on 30 October, 2022 and while booking for a seat 812 rupees for ticket got deducted at 1:07 pm but transaction got failed and seat was not booked, i booked the same seat at 1:23 pm and money was deducted again and the previous amount was not refunded.i tried calling customer care with no success, i want refund and attaching Google pay proofs....

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Dear Sir,

Our Application showing pending for approval since 7 oct 22 but till dated i am not received any update.

Kindly check and approved the DL Application - [protected]

Best Regards
Amit
[protected]...

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I booked two tickets from moradabad to Kaushambi through my UPI id.Money has been deducted from account but i have not received tickets.It shows tickets haven't been booked yet.I look forward for the immediate refund...

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I had reserved Janrath (2*2 AC) bus from Alambagh to Ballia on 15th oct and when I reached at bus station, they told me that my bus is cancelled due to breakdown and I have to purchase a new ticket in different bus and my money will be refunded. But its been 3 days and my money is not yet refunded nor I was notified about cancellation of bus or refund. I am a student, you can not cheat us like that. pls refund my money.

ticket...

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Address: lucknow

Dear Sir,

I want to complaint against RTO Department, I was booked my no. UP32MZ1032 from Transport Nagar, Lucknow, UP, Receipt No is - PU[protected], & Payment of this no. amount of Rs. 5000, Date 12.07.22,
When dealer cut my RTO Receipt 08.08.22, this no. was not taken on portal, & provide by default another no. to me by RTO, Sir how can do this, when i booked fancy no. already then why provide me another no. from...

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Address: UTTAR PRADESH

Website: www.upsrtc.com

I am travelling from
jhakarkati bus station to kurawali
khurja depot
bus no. Up77an2082
time. 15:32:32
it is mention in my ticket kurawali. But they said the bus gone kurawali bypass highway but not mention in ticket. Is they run buses by their own rules. I am off from upsrtc and up government. I will mention this issue on twitter handles and also cm....

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I'm traveling from Renukut to Prayagraj
From janrath sewa zero road depot bus no UP78FN8539 no mobile charging port is working.for long journey charging is required for mobile and we are paying for that extra service. It causes inconvenience for specially for long hours journey.kindly rectify the problem as soon as possible....

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Address: Upsrctc

Bus o[censored]psrctc named up-78 hn. 3397 ig going from local routes instead of highway and fare is as usual like highway. Likely for saving toll tax......

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I tried to book bus from Upsrtc on 20Aug 2022 for below details:
Janrath
Etah to delhi
Travel date 21 Aug 2022
Bus time 23:10 pm

My amount (RS 467) has been deducted from my card but ticket not Booked and it's showing transaction failed.
I checked in history too but there no booking.
Kindly refund my full amount.
[protected]@gmail.com
Munish Kumar Anand...

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Website: kaundal03@gmail.com

Sir,
I had booked a bus ticket from kaiserbag to dehradun on 31 july 22 having amount of Rs.1546. Transaction had completed but ticket was not booked.
I have called custermer care regarding this, they told me due to web site maintainence this problem occured.Your amount will be refunded within a week.
My transactions id is T2207311705493550925259.
pls do needfull....

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Hi there!

I am Neelabh Dubey, tried to book a ticket from Jaunpur to Prayagraj in Janarath Bus through UPSRTC online reservation. Money has been debited from my account but it showed transaction failed on the website and ticket was not booked.

I am attaching the receipt of payment.
Please do the needful as soon as possible so that I could book another ticket.

Details are as follows-br...

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Account Details: guest account
gmail: [protected]@gmail.com
Phone: [protected]
I have booked 2 tickets from Alambagh to Anand Vihar Bus Terminal via Agra Expressway 2x2 Bus Service. An amount of 2090 rs. was deducted from my google pay upi and the ticket was not booked. I asked the customer care and they said if the ticket is not booked then the money will be refunded. I am attaching the screenshot of the payment.
Please...

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Address: Uttar Pradesh

I booked a ticket for single passenger on UPSRTC's official reservation website as a guest user. I made the payment through UPI and the amount (Rs531) got debited from my account but the transaction failed on the website yet I didn't receive any refund of that amount. Please make it happen as soon as possible I'm providing details and screenshot of payment below.
Name: Saksham Shankhdhar
Date and time: 6 27 am ; 13th of August,...

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Sir,
I salman has applied for the driving license in Meerut rto, Uttar pardesh .
Sir i have completed up all the stages including the fees from my side and everything in the sarathi website is showing completed but at the last stage that is the dispatch of the dL and psv badge the counter is showing "allotment information unavailable" from 1 month and the dispatch stage is pending from rto sid. Sir i am providing you the application...

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Dear Authorities,

My challan has been cutted wrong by traffic police for UP14CE0104, even you can see the image of the challan that car engine is started and light are also open, I have not parked car was just come out of car to check the noise coming from the car . In the meantime, the traffic officer clicked the photo and cut the challan and he has also cutted a challan for pollution, even though I do have a pollution certificate.br...

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I was trying to book a ticket, money got deducted but I was not notified about the booking o e-ticket. It shoed transaction failed.So I booked a ticket again, this time it was successful. Then I saw I later received the e-ticket for previous failed transaction too. I wanted to bookone single seat only. So I am cancelling one of them but I am not getting any option to cancel, nor is the helpline number working....

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Address: Bareilly

No one has give the proper information about the bus that when it will arrive to kaushambi bus stand, i had waited for more then 3hours.
I want my amount to be refunded to me my booking transaction id is BUS_378392_20220722
And my booking id is 00000005C618.
My registered mobile number is [protected]...

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Hi Team,

I have cancelled my booking of 02-April -2022 Bus Ticket from kaushambi to Sitapur through Pink Express but still i haven't got the refund. Please refund that as it's been more than 3 months.

Transaction ID : BUS_54163_[protected]
Booking ID : 00000000D393

Attaching the ticket details and transaction screenshot for your reference.

Note : I have mailed 15 times...

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Address: 56 Rani Kothi Buttsgunj, Sitapur,UP

I booked bus from Ghaziabad to Sitapur. Departure time was 10:10. I reached the stop at time but bus was not there. There was no information centre at the station. So i asked people and they sent me to wrong bus station. I was unable to catch bus because of lack of information given to people in the ticket and there was no info centre. So I want refund of my ticket i.e INR 791....

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I booked two tickets, one from Lucknow to Varanasi and the other from Lucknow to Raebareli on 26th June 2022, but the bus got Cancelled and I made calls on toll free number they asked me to mail on online.[protected]@upsrtc.com, I had send many mails regarding the refund but they never replied. I need my refund.

Ticket details are mentioned below:

1)Transaction ID BUS_311506_20220626
Ticket no. 000262D7C6br...

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