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Via.com / Flightraja Travels Complaints & Reviews

in.via.com
3.2
Updated: Oct 9, 2023
Complaints 488
Resolved
305
Unresolved
183
Good! Via.com / Flightraja Travels values customer feedback and works quickly to address complaints. They handle issues regularly and provide solutions, making customers feel heard and supported, however, we would recommend that Via.com / Flightraja Travels step up their efforts to fully resolve all complaints 👍
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13
Refund of money
5
Ticket cancellation issues
3
Money not received from via.com

Via.com / Flightraja Travels reviews & complaints page 21

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G
Geogy Andrew
Mar 6, 2018
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fraudulent fares displayed on website portal

Address: 564
Website: www.ae.via.com

Complaint about via.com web portal

I tried to make a reservation for dubai to kochi return / sharjah to trivandrum return for dates 02 august 2018 and return on 31 august 2018. It displays a fare but does not allow to complete the reservation. This is happening for the last 10-15 days. If this was a technical glitch it should have been rectified, even today the same fares show up. Don’t know where to contact.
br...
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P
Pak Leelawatwatana
Feb 18, 2018
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fraud

Please find emai from them below,
This is only 300 thb for 2 guests. I booked everything corrently and paid already. It took a while to get my booking code. They already took my money and left me no choice unless paying more. If i would have known from the beginning, i would not book with their site. I would prefer to book with the airline website directy. I saw it cheaper. That was it. Then they would not give me booking code unless...
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G
Ginelle Ballesfin-Doubek
Feb 3, 2018
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Resolved

booking errors and doesn't want to refund my money

Website: Via.com / Flight Raja Travels

I was trying to book a last minute flight with via.com and their system sent me a booking that is not confirmed. But not knowing that they have booked me another ticket which i don’t know of and charged me an amount of money. I was asking them to refund as i didn’t get the booking and i didn’t even take the flight. But they kept responding to me with different agents with same questions. And no resolution being given. I kept asking...
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W
Weiying Low
Dec 26, 2017
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no refund after 2 weeks

Address: 51200
Website: www.via.com

Hi!
I have been informed that my booking is cancelled on 14th dec and refund will be process. However, i still haven't receive the refund after 2 weeks. Booking reference are fmnsg103qzbaow and fmnsg103qz8cc0

I have called my local bank for verification and apparently it is via.com still holding the payment and not yet refund. Kindly do the necessary before police report is lodge as i am highly suspect this whole website...
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P
Paharpratim Ghosh
from Kolkata, West Bengal
Dec 6, 2017
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bus ticket not confirmed but amount debited from bank a/c

Website: via.com

On 06.12.2017 at about 6-55 p. M i purchased bus ticket from kolkata, w. B to maldah w. B with return journey amounting to rs.1064.88 through your website for manoroma travels bus journey through net banking. But i regret, despite being debited the amount from my bank a/c, no confirmation of booking displayed/received except some error message of faulty transaction.
Therefore, kindly refund back the amount direct to the debited a/c...
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M
MUKUL AGGARWAL
from Noida, Uttar Pradesh
Nov 14, 2017
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udf refund

Address: New Delhi, Delhi
Website: Via.com

Have been following up with via.com for the udf refund which the government had declared sometime in july. The airlines were supposed to return the excess udf for the travel bookings done on or prior to 7th of july for travel dates after 7th of july'17. One one hand via.com did not refund the same on their own and insisted on me claiming the same. Thereafter, the mail was sent to via.com on 23rd oct'17 and till date not even a single refund...
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M
madhu.barik
from Mumbai, Maharashtra
Nov 8, 2017
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fraud agent keeja vishal shah choor

Address: Bangalore, Karnataka, 110021
Website: via.comflightraja.com

Hi all,

Via.com \flight raja has many fraud agents and cheated many people in the name of job. Beware. A fraud agent keejal vishal shah agent id frag3527073 shreeji international has accounts name of flight raja [protected] banglore mg road branch ifsc icic0000002, saale chore. I have sent money 20k to his account. Now the agent is saying no money paid to us. Even flight raja did not help us. He has many accounts
Via.com...
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R
Rgoer_235
Oct 30, 2017
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horrible fraudulent company

Horrible borderline fraudulent travel company. Would not recommend.

They tried to charge me more money after the booking was complete. I declined and asked for the booking to not be completed. They charged me anyways....
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P
PoojaKKK
from Lonavla, Maharashtra
Oct 14, 2017
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bus booking services and customer support

Address: 411001
Website: www.via.com

I have used it to book bus tickets. And the experience was pathetic. Never ever use via.com or you will regret it. I used it to book a bus from goa to pune, india and i booked the ticket one month in advance. Received confirmation, seat no. And all. On the day of journey there was no bus on the stand, i called them and they told me that that bus doesn't run on that route since past few months.

So basically i was standing alone...
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K
khaninus
from Tumkur, Karnataka
Aug 14, 2017
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hotel denied entry and no response from via.com .

Address: 560048

I booked Hotel in Delhi by Via.com, paid for two nights while booking. It was 1.30am I reached hotel and receptionist informed me my booking is cancelled. I tyried to reach all contact numbers of Via given in Email as Emergency numbers but no one received phone.

Then I booked again form same night and paid for once night. But booking is done for next day. I immediately approach Via to cancel this booking and refund for both...
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V
V Jay Kr
from Noida, Uttar Pradesh
Jul 15, 2017
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bus ticket

Address: New Delhi, Delhi, 110008
Website: in.via.com

Dear guest,

Greetings from via.com!

Thanks for escalating the issue to us. For the aforesaid ref no. Fmnlb2a24p47d we have taken this issue with concern operator and they are investigating on the issue.

Request you to kindly bear us sometime with us and will get back to you with an update shortly.

Thanks for giving opportunity to serve you better!

Regards,
Navya...
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K
ks kalburgi
from Ranibennur, Karnataka
May 27, 2017
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Cheating by sending wrong dep time in by mail

Address: Bangalore, Karnataka
Website: via.com

Sir,
I am Kalburgi, booked ticket from Pune to Hubli by via.com/flightraja travels on 26 may 2017, confirmation only thru SMS but no sticker, but time time shows in email 10pm, actual departure was 8 pm neither bus operator sv nakoda nor via.com called up to me for confirmation, when I spoke to operator sv nakoda they said to me bus was at 8pm, they are not ready to refund my amount, both are cheater to customer sv nakoda and via.com.it...
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S
Sangeetha Murugesh
from Chennai, Tamil Nadu
May 8, 2017
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Resolved

Refund of money

Address: 600064
Website: Via.com

I booked a flight ticket in via.com and my booking details fmn25nf68ei. I booked a ticket on 31st march for 11th april date of travel. I got a message from airlines that flight has got cancelled due to technical issue on 8th april. And i booked another flight for my travel. Till now i did not get refund. Airlines is telling tat they gave refund to via.com. Via.com says they did not get amount from airlines and hence it ll take time. But they...
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13 other people found this review helpful
13 found this helpful
17 Comments
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S
SELVI AYYAPAN
from Chennai, Tamil Nadu
Mar 28, 2017
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Resolved

Waiting for refund

Address: 560045
Website: via.com

Dear Sis Madam

Ref: FMN24MLQODM -FMN24MJOL1H

I have allowed my fried to use my card to book air ticket .13/03/2017 try to book ticket and payment failed booking not conform.

But still via.com took money amount of 11092 until now not give my bank back keep my money too long.

[protected]@gmail.com

Tel [protected]

Please help me to get my money back..br...
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J
jsunita
Feb 22, 2017
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Resolved

Bus booking cancelled last minute

Address: Mumbai City, Maharashtra, 400604
Website: via.com

Hi,

I have booked tarkarli tikets from via.com for 23rd feb. prn no. is fmn23bcloq4. ticket was booked one week advanced and i have received all confirmatiions too.

Today bus operator (gangeshwar travels) called up and informed that you dont have confirmed tickets and you need to check with portal wherein you booked this tickets.

Trying to contact via.com from last 3 hrs they are not responding....
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S
Singh Teji
from Pune, Maharashtra
Feb 18, 2017
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Resolved

Debit card

Address: Pune, Maharashtra, 411046

Respected Sir/Madam
My name is Tejbir Singh and my bank details Tejvir Singh
Acount number [protected]
Punjab national bank adarsh colony tingri Nagar PUNE Maharashtra I would like to draw AT LEAST YOUR ATTENTION on a very serious topic keeping in mind that you will consider my plea.
On 7th December, 2016, I booked an air ticket from via.com. through Priya Travels Mangalore ENROUTE Mangalore-Mumbai-Udaipur...
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A
Arvind Pokhriyal
from Pune, Maharashtra
Jan 2, 2017
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Resolved

Cancellation of booking FMN1OKFSUD6

Address: Ghaziabad, Uttar Pradesh, 201012
Website: www.via.com

Iam writing my feedback on this platform with huge disappointment & regret that I chose Via.com for my travel requirements. Me & my wife has been following up with via.com's not so proactive team for the refund of our cancelled tickets. (details appended below). I had to cancel my travel programme as I was hospitalised a day before my scheduled travel date. My wife called via.com customer care to cancel our Del-Goa (PNR No. G61LYV) & Goa-Del...
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D
deepanjana mitra
from Noida, Uttar Pradesh
Dec 9, 2016
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Resolved

Cancellation of delhi to hyderabad flight

Address: Gautam Buddh Nagar, Uttar Pradesh, 201301
Website: Via.com

This is with regards to cancellation of flight FMN1XEXXTNO
I booked two tickets through via.com from Delhi to hyderabad for the 24th of November, due to personal reasons I couldn't fly on the 24th of November so I postponed my tickets for th 6th of December. This modification was done directly through the airlines website. I wanted to cancel the ticket so I called via.com for the cancellation they said that they needed an endorsement...
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T
teerawit
Nov 29, 2016
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Resolved

High Cancellation Charges

Website: www.via.com

I have got the information after i requested to cancel the booking no. FMNSG101Q8JJVR ( Flight TG-408 From Singapore to Bangkok costed 368 SGD for 2 persons)

Mail details as follows:

Dear Guest,

With regards to FMNSG101Q8JJVR Kindly find the cancellation charges below,

Before Departure

Airline Charges : 170 SGD Per Passenger
Via Charges : 25 SGD Per Passengerbr...
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B
Bidhan Bandhu
from Gurgaon, Haryana
Nov 15, 2016
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Resolved

Wrong commitment, unethical behaviour, money not refunded

Address: New Delhi, Delhi, 110092

I have booked a sleeper bus from Delhi to Allahabad, but at the time boarding bus owner told me there is no such sleeper bus is available so you have to go by 2/2 seating and the behavior of the bus owner is very rude.
At the time of booking pickup point is Akshardham at 7.30 pm on Fri, 28 Oct 2016 and drop Allahabad at 6am Sat, 29 Oct 2016. But bus reached Akshardham at 11 pm and reached Allahabad on 1pm because of this I missed my...
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