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Via.com / Flightraja Travels Complaints & Reviews

in.via.com
3.2
Updated: Oct 9, 2023
Complaints 488
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305
Unresolved
183
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13
Refund of money
5
Ticket cancellation issues
3
Money not received from via.com

Via.com / Flightraja Travels reviews & complaints page 23

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S
SantoshhGC
from Mumbai, Maharashtra
Mar 10, 2016
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Refund fee

Address: New Delhi, Delhi, 110 015
Website: in.via.com

Hey Team,
My Flight LB-693 of 1 April from Visakhapatnam to Bangalore was cancelled and now while providing the refund they are deducting Rs.400 as I don't think it is fair enough to do so. I contacted them for the same but they said it is not refundable. Please let me know the solution and how can I get my refund back as soon as possible. Waiting for your response in this matter.
Thank you!
Regard,
Santosh...
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S
sandwj
Feb 29, 2016
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Ticket cancellation issues

Address: Bangalore, Karnataka
Website: in.via.com

Hi,

I booked tickets from Mumbai to Hyderabad for travel on 26-Jun-2016 on AirIndia using VIA.COM. The Airlines has rescheduled the flight delaying it by more than 10 hours. This does not suit my requirement. So I requested VIA.COM to cancel my ticket. They insisted that they cannot cancel my ticket. They asked me to approach AIRINDIA for cancellation. When I approached AIRINDIA, they said they cannot cancel as the tickets...
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S
Sujit_417
from Karnal, Haryana
Feb 16, 2016
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Refund & cancellation (Worst service)

Address: 713204
Website: VIA AIRLINES

Hi All,
I have booked flight round trip from Delhi to kolkata, it Cost me around 9571. But due to some problem, I have to cancel my ticket. I was shocked to hear that the cancellation charge is 50% approx of what I have paid. While discussing with Via representative, he said that they have only charge 200 and the others being charged by the airlines.
I have a questions, if we are being charged by the airlines then there is...
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R
Rkhanna1
Jan 24, 2016
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Fraudulent double booking of air tickets

Address: Bangalore, Karnataka
Website: Via.com

Via.com fraudulently double booked my air ticket from New Delhi to Toronto and charged me for the two tickets. The incremental amount billed was Rs. 1, 75, 000. Ms. Chaitra M and Rohin (travel representatives from via.com) gave me repeated assurances that this amount would be refunded. However, that never happened....
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sunil.s.shetty
from Mumbai, Maharashtra
Jan 16, 2016
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Non refund

Address: Mumbai City, Maharashtra, 400601
Website: via.com

Dear Team, I had booked a ticket on 3rd Nov2015 with Via.com for Air India(Mumbai-Mangalore). ref : FMN1HEC0JVQ As it was an emergency case, the ticket was booked 3 hrs prior flight. We reached the domestic airport 50 min prior flight time but were told to go to International Terminal as Air India departs from T2. When we reached T2, we were not given Boarding pass as we were 5 min late. Had the ticket mentioned of the correct terminal, we...
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rbajaj378
from Delhi, Delhi
Jan 4, 2016
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Refund of cancelled tickets

Address: 110034

Dear Sir, I got booked tickects for DEL - AMD dt.10/12/2015 AMD - DEL dt. 11/12/2015 and later i got cancelled these tkts with Indigo, The proc of VIA of refund the amt is very worst and they deduct the major part of refund in commision, while asking for it they said that we are refunding your amount, VERY BAD EXPERIENCE WITH VIA for refund of tickets, they cheated with us. I will suggest that if you want to book a ticket online, then...
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I
ijju
from Hyderabad, Telangana
Dec 16, 2015
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About ticket status

Hi, I booked a ticket on 16/12/2015 for 22/12/2015 from visakhapatnam to hyderabad of ref numberFMN1IY3NC3J.But after so many hours also its showing the status as still in process .Ii tried to reach your customer care, but no response you people, no body attending the call, that number is not working & i mailed but still didnot get respons except auto generated mail. so atlast after so many hours i cancelled but now still its showing cancellation...
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sunil.s.shetty
from Mumbai, Maharashtra
Dec 12, 2015
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Non refund of ticket amount

Address: Thane, Maharashtra, 400610
Website: www.via.com

Dear Team, I had booked a ticket on 3rd Nov2015 with Via.com for Air India(Mumbai-Mangalore). ref : FMN1HEC0JVQ As it was an emergency case, the ticket was booked 3 hrs prior flight. We reached the domestic airport 50 min prior flight time but were told to go to International Terminal as Air India departs from T2. When we reached T2, we were not given Boarding pass as we were 5 min late. Had the ticket mentioned of the correct terminal,...
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prasad bhendekar
Dec 10, 2015
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Customer money loss because of wrong information of Via.com customer care

Address: Bangalore, Karnataka
Website: www.via.com

I booked flight tickets through 'Via flight bookings' www.via.com. on 30/11/2015 for 2 passangers with Booking ID FMN1IBBS28R, (Onward 05th Feb and return 14th Feb.). Total tickets cost was : 30, 400/- INR. I booked on 30/11/2015. On today, 10/12/2015, I called to Customer care Bangalore (Via company customer care) as I wanted to reschedule my return journey (Mumbai to Muscat) from 14 February 2016 to 20 February 2016. Please note...
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dokaniaravi
Nov 30, 2015
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Refund amount of flight ticket cancellation not received

Address: Bangalore, Karnataka, 470675
Website: www.via.com

Sir, I have booked my airline ticket through via.com on 7 october for two passanger from 1.Kolkatta to coimbatore 2. trivendram to kolkatta and cancelled the ticket of one passanger on dated 8/10/15. I have only received the payment of one cancellation and i have called their customer support more than 10 times.Only blame game is going on between via.com and pay u money.VIA.com say that your refund is with payment portal pay u...
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kprathapk
from Hyderabad, Telangana
Nov 6, 2015
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Missguided advertisement and fake diwali offer

Address: 560045
Website: in.via.com

This company is miss-leading people by highlighting Diwali offer ads on their website by saying "Flat 50% cashback" there is not clear details about offer condition on their page. They put a small popup link about 'via 1 point = 1 rupee' but they did not mentioned anything that your transactions will end up with cashback points and not real Cash Backs or discounts more over these people charged more money compared to the...
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V
vishuiitk
from Gurgaon, Haryana
Sep 2, 2015
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Regarding ticket booking process

Address: Gurgaon, Haryana

I have booked two tickets on (2/9/2015) . First Ticket : Name: Vishwajeet Singh Return Ticket New Delhi to Goa, Status : Not Confirmed. Second Ticket : Name : Anjali Singh Return Ticket New Delhi to Goa. Status : Not Confirmed. After sometime I got one message of confirmation of ticket for Anjali Singh. After 20 min I got the call from customer care of Via.com that ticket of Vishwajeet singh is not able to book the ticket...
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Raghuvardhan_chennai
from Chennai, Tamil Nadu
Jul 18, 2015
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No Refund or high cancellation charges

I booked a flight ticket costing Rs. 1492/- but I want to cancel the ticket because of an emergency. When I requested for a refund, your rep says the cancellation charge is Rs. 2000/- which goes more than the amount I paid. This means I won't even get a single rupee if I have to cancel my ticket. Via.com, do you think this is fair? Do you really think one shouldn't get any refund if the ticket cost is less? I was shocked when your rep said...
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A
alvsand
from Pune, Maharashtra
Jul 8, 2015
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Not issued a flight ticket by Via.com

I had booked a flight tkt through Via.com n I read that an intimation would be sent to my cell phone n flight details would be sent to my email id. The amount also got debited from my bank account and have not got any intimation . Till 06/07/15 I had not received any details confirming the flight details The reference Id of the booking : FMNIDKLQJTK. Booked on 03/07/15 Date of journey : 06/07/15 Air carrier : Air India Your kind...
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Narayan_Adeeb
Jul 3, 2015
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Misinformation, delay in refund by 4 months (as of date)

Address: Gurgaon, Haryana

I had booked a Delhi - Goa - Delhi return ticket (PNR ZYGGSL) on Vistara airlines through Via.com (Booking ID FMN19MPYB8P) trip starting 12th of March, 2015. I called via.com to cancel the Delhi to Goa leg on the 11th and traveled only the Goa to Delhi part. At the time of initiating the partial cancellation, the via.com customer service mentioned that it may take a few days for the airline to check the single sector fare and thus process...
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Piyush_Agarwal
from Ahmedabad, Gujarat
Jun 10, 2015
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Not sharing information about an advertisement and thus hinting me as fake advertisement

Address: Ahmedabad, Gujarat

I have been receiving mails from via.com advertising about upto 40% off on domestic flights but the discount is computer generated and is only of 400 rupees every time. I asked them a query regarding the same but I did not received a satisfactory mail. So i wan the authority to look into the matter. I have the conversation with them in mail....
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PRABHAN$HU
from Noida, Uttar Pradesh
May 23, 2015
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Ticket not booked and money not refunded

Address: Lucknow, Uttar Pradesh

I booked a bus ticket through this via.com site for journey from New Delhi to Lucknow. The bus was of company INDO CANADIAN TPT Co. After the billing transaction, i received a call from via.com ([protected]) in which i was told that my ticket is not booked due some issues with the traveling agency (Indo Canadian Tpt Co.) and my money will be refunded back to my account. Since the money is still not credited back to my account. VIA booking...
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psprabhu82
Apr 17, 2015
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Via.com is fraud

Address: Hyderabad, Andhra Pradesh

Regarding Via reference number : FMN1A9EQZSC I had booked flight tickets using via.com portal. due to some reasons I cancelled the tickets. but no refund was given to me! When i enquired, via.com (yaseen from via.com) says, my cancellation charges are more than the ticket price? how the hell that is possible. I have decided to delete my account in this portal, and friends, pls be aware. anything or same thing can happen with you...
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Hadish.hn
from Hojai, Assam
Apr 7, 2015
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booked ticket online

Address: Bangalore, Karnataka

I have booked flight ticket by using via.com portal.. First of all I didn't get any reference number and after an hour via.com people called me and asking me to pay 4500 rs more If I want that ticket.. They are providing wrong information at their portal and after deducting money simply they are saying that price is increased kindly pay defence amount.. they are making customer suffer by providing wrong information and playing double...
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Jenil Bhavesh Singhi
from Hyderabad, Telangana
Feb 26, 2015
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Refund Amount Insufficient

Address: Hyderabad, Andhra Pradesh

i have booked for flight yesterday and had to cancel the flight tickets because of a personal reason. I applied for cancellation and the amount which i received is not even a charge for base fare of a flight. The amount was 8568 and these guys refunded me only 4918. I will never use this website again and ask my friends also to stop using it. I mean seriously? 3650 is the amount they cut ? and in the fare rules they have mentioned that...
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