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Via.com / Flightraja Travels Complaints & Reviews

in.via.com
3.2
Updated: Oct 9, 2023
Complaints 488
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305
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Refund of money
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Ticket cancellation issues
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Money not received from via.com

Via.com / Flightraja Travels reviews & complaints page 24

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Q
qsumesh1012
from Mumbai, Maharashtra
Feb 25, 2015
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Not getting refund for tickets & over pricing of tickets

Address: Tiruchirappalli, Tamil Nadu

Dear Sir, I had booked my flight ticket (http://in.via.com/) from Chennai to Doha by emirates flight to travel on[protected] vide Booking ref. No. FMN18PWTHSF. I have paid Rs.12568/-. Ticket was booked around 6.15 PM on[protected]. But 2 hours later the concerned travel agent (via.com) called me and asked to pay Rs.5142/- additionally to confirm the ticket even though the fare remained the same at their website. If I didn’t pay the...
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Sumit09
from Hyderabad, Telangana
Jan 8, 2015
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Excess amount taken by them for booking a airline ticket

Address: Hyderabad, Andhra Pradesh

I booked an airline ticket from Via.com portal in Rs 15179 as shown on the portal and my ticket ot booked but after sometime I got a call from customer care of via.com that I have to pay Rs 671 more for book the ticket other the ticket will not book. As it is hoax to the customer by attracting the lower price on the portal and after that pressuring the customer by calling to pay more. I want that via.com has to refund my excess amount(Rs.671)...
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M
mannbhai
from Ratlam, Madhya Pradesh
Nov 27, 2014
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hotel booking debit payment

Address: Bhopal, Madhya Pradesh

i pramod dubey booked a hotel through via.com in rameshwaram for one night. online booking date 25-11-14 at 10.50 pm. payment made by my sbi visa debit card of rs. 3038. but still i am not receive any confirmation. booking id FMN 1783 OAQS. THANKS PRAMOD DUBEY [protected] [protected]@gmail.com...
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Sujata.Ghosh
from Bengaluru, Karnataka
Nov 8, 2014
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Via.com Review - Cool Price on Resort Lagoa Azul Goa

Address: Kolkata, West Bengal

I booked a hotel named Resort Lagoa Azul in Goa from 2nd Oct 2014 to 4th Oct 2014 with via.com. Though they do not offer any kind of coupon but they give me a cool pricing to book this 3 star property. Their post booking service was also pretty good. When I called them after reaching in Goa to locate the property they helped me a lot....
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V
vindo.kapoor
from Bengaluru, Karnataka
Nov 7, 2014
Jun 14, 2023
This thread was updated on Jun 14, 2023
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Via.com Review - Nice Flight Booking Experience

Address: Jaipur, Rajasthan

I was flying to San Francisco on a business trip and had booked my tickets on Via.com. My connecting flight from Delhi to Hong Kong (Air India) got delayed by around 6 hrs due to a faulty landing gear. The onward flight from Hong Kong to San Francisco (Cathay Pacific) had already left by the time I landed in Hong Kong and I was clueless what to do next. I checked with Cathay Pacific help desk and was told that they wouldn't be able to...
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A
amanpreet83
Oct 17, 2014
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Refundable ticket not refunded

Address: Bangalore, Karnataka

On searching the tickets, the tickets were shown as refunded. The iternary sent, there was no information for refund, and condition were mentioned that cancelation is as per airlines rules. Also on other ticket booking websites it was refundable. Checked on airlines page for Q class maximum Rs. 1800 are deducted. ticket value was 11000, via has only refunded 1087, when i cancled the ticket on their website. as per rules mentioned...
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subburajt
from Noida, Uttar Pradesh
Sep 24, 2014
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kindly help me to get my money back from Advace Cheating website and take a hard action on this VIA.COM website as it is fooling their customers

Address: Chennai, Tamil Nadu

Dear Sir, On 10th of September I booked one ticket of Indian Airlines through VIA.COM from Delhi to Chennai journey dated 13th October by Rs.6, 637 and my Ticket Reference No- FMN15CVKOOI and then 12th Sep I called Air India and canceled my Ticket. From 20th September onwards I am calling Via.com customer care number i.e [protected] almost thrice per day, same answer they were telling that time if you want get your refund amount you should...
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shivu.krishna
from Bengaluru, Karnataka
May 9, 2014
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Fraud, cheaters, slumdogs

Address: Bangalore, Karnataka

Hi Every One,
My self Shiva from Bangalore,
I booked a ticket from Amritsar to Bangalore (VIA Ref No.: FMN12AAK5WV), in the search page the charges was Rs. 10, 300.00 but after booking the ticket i got a call from VIA Customer care person with in 1hrs saying that the fare is been increased and i have to pay Rs. 3000.00 extra or else my ticket will be cancelled.
This cheaters will not update the fares on time on their...
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A
abhijeetmallick
from Mumbai, Maharashtra
Feb 26, 2014
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Fraud and scam

Address: Mumbai City, Maharashtra

I booked 8 tickets for my family including an infant from Delhi- Mumbai (18 April Del-Mum Jet Airways 1605 PM and 26 April Mum-Del Jet ) and my booking reference no was FMN10F66ZLD and PNR was generated as GYGRBO. I even got a confirmation mail at 00:30 hrs at 26 Feb stating"Please use this email as confirmation of your booking".
However I got call from a call center employee in middle of night at 01:12 am(it seems anyone...
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A
Ashish3636.
from Udupi, Karnataka
Jan 4, 2014
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Cheating & Fraud!

Address: Bangalore, Karnataka

This website could win the award for the worst customer service as all the executives are trained to lie and fraud. I booked a hotel in Goa and paid Rs 12271to VIA. I didn't get any email/sms confirmation but the money is gone. After waiting for few hours I called the cust care and the guy said hotel is overbooked and currently unavailable. Sad and disappointed, I asked for a refund and the executive conveyed that I will get the refund...
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A
ashish207
from Delhi, Delhi
Oct 9, 2013
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Cheating

Address: New Delhi, Delhi

Hi, I was trying to book ticket from Delhi to Bangalore for 15th Oct 2013 through in.VIA.com, timing of ticket was 18:50. I tried several times but every time it was unsuccessful and It was a night time so was feeling little sleepy also. But I tried again and again but still It was failing then I thought o[censored]sing another card of my sister which was SBI VISA Card while mine was CITI Mastreo card, this time transaction was successful. After...
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B
baserahotelmussoorie
from Dehra Dun, Uttarakhand
Sep 13, 2013
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PENDING BALANCE PAYMENT FOR BOOKINGS MADE

Address: Dehradun, Uttarakhand

Dear Sir, We wish to draw your attention to certain BALANCE PAYMENTS Outstanding for the Bookings made in our HOTEL BASERA Mussoorie We have repeated contacted them (Ms Kanika, Mr Tejpal, Ms Muthmari G, etc) over phone and e mail for the past several months but nothing seems to be done. The said payments have been made by them to some other Hotel Basera and the same have been credited in their account in PUNE of ICICI Bank. The same have...
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A
annan91
from Chennai, Tamil Nadu
Aug 1, 2013
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Ticket not issued but cancellation charges taken

Address: Kerala

I had made a booking on the website www.via.com for international flight booking on 1st May 2013 and the amount was taken from my credit card. i got an email from the icici credit card saying that the amount was send to Flight Raja Pvt Ltd. Since i did not receive the ticket , i called the Via.com customer care and mentioned the same. Mr. Sharath assured me that the the amount was not taken from my credit card. So i raised a complaint with...
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M
MAHAMANJU
from Erode, Tamil Nadu
Apr 9, 2013
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TICKET RESERVATION NOT DONE, BUT PAYMENT DEDUCTION DONE.

Address: Tamil Nadu

Dear Sir,

03 Apr 2013 I was booked two tickets from Trivandram to Pune through Via.Com.

Via Booking Reference Number FMN0STPPWAH. But ticket not confirm, and we take another ticket from Trivandrum Airport and reach our destination. Rs 18436/- debited amount till time not reach my account.

Poor Service, I was used via.com site more than 20 times to fly, How to continue booking my travel through...
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A
akash.v.agrawal
from Mumbai, Maharashtra
Mar 23, 2013
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unsatisfactory customer service and fraudulent extra charges levied

Address: Mumbai City, Maharashtra

We had a trip to Singapore and Bangkok arranged by Via.Com. Our Contact person was Mr. Pradeep from Gurgaon branch of the company. We had been levied extra charges for pick-up from air-port to hotel which i singapore was quite expensive. On arrival, we found no one with our placards at the decided meeting point at airport. After waiting for about 30 minutes at the decided place we called Mr Pradeep for the contact details of the person supposed...
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Pushpinder Rattan
from Mumbai, Maharashtra
Jan 23, 2013
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Refund not made from 3 months

Hi ,
I had booked a return air ticket of Kingfisher airlines for Pune-Delhi-Pune trip dated 8-Nov-2012 and 19-Nov-2012. I had made the booking through the travel portal - via the details of the booking re stated as follows .

Booked on : 22 Jul 2012 01:42 PM
Via reference number : FMN0NKTTKI5
Airline PNR number : DMYYNM
Ticket Number : [protected] [protected]
Insurance Policy Number...
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swethabiswas
from Mumbai, Maharashtra
Jan 13, 2013
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Worst Customer care service

Address: New Delhi, Delhi

Dear all ,
Never book a ticket through via.com ,if ever booked never think of calling their call center for any details or clarification. I had booked a ticket from delhi to bangalore for jan 25 and didnt know whether the ticket was confirmed or know , so i called to via.com customer care . And their call center executive ANURADHA had answered the call. And the response from her was very worst. The management should take some action...
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AmruthavarshiniJ
from Chennai, Tamil Nadu
Dec 12, 2012
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Outright cheating and fraud with an online offer

Address: Tamil Nadu

As part of the great online shopping festival , Via.com claimed to have an offer "Fly to singapore at 3920" .
I went ahead and booked my tickets to singapore after which I get a call from Via customer care that 3920 was just the base fare and the taxes would come up to 4100 rs more .
None of which was indicated by anything under terms and conditions.
Of course the website promptly deducted the 3920 Rs and...
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Sonal Jain
Oct 29, 2012
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Fraud in Cancellation Charges

Hi All,

I booked round trip from Bangalore to Delhi of Air India flights and it showed me refundable tickets when I booked. Even if you try to book ticket for 25th Nov, Delhi to bangalore of Air India at 16.30. It show Refundable.

Now, when I requested via.com to cancel my return ticket they said it is non-refundable (which is completely lie).

They charged me double refund fee(1500) to cancel my...
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anujmehra
from Delhi, Delhi
Sep 14, 2012
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FRAUD CHARGES

Address: Karnataka

Dear All,
Just bought a ticket from VIA.COM charged me extra for cancelling clearly not mentioned in the rules and then sold me a ticket on a waitlist showing confirmed and then when I called the airline they told me it is on hold and will be cancelled in the next 2 days charged my card in full airline has no confirmation of charge beware Fraud website no ethics and scam artists...............Never use this website or you will seriously...
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