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VRL Travels Complaints & Reviews

www.vrlbus.in
1
Updated: Mar 22, 2025
Complaints 468
Resolved
58
Unresolved
410
So far, so good. VRL Travels is working on building a stronger response system and taking steps to address most of the complaints. While there's room for growth, their efforts show a positive trend in customer support. We hope VRL Travels will keep up the work and continue to help more customers with their concerns even better 🤝
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14
Charging For Extra Luggage
13
Cancellation of ticket
5
postpone of journey or cancellation of the ticket.

VRL Travels reviews & complaints page 24

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S
Sneha Jain
Dec 1, 2009
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VRL Travels- Bed Bugs and very poor service

People travel by VRL not be Choice but by forced decision due to tickets not available on other transport agencies.
This is the 8th time i am facing this issue. there are lots of bed bugs in the bus. also the time taken to deliver to a destination is too long. recently, i travelled from Ilkal to Bangalore. te bus was suppoed to arrive at Ilkal by 10 pm. it arrived at 10.45 pm. the driver said there is no guarantee on the time it takes...
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A
Anil Kshatriya
from Mumbai, Maharashtra
Nov 2, 2009
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BED BUGS ON SEATS

I’m Prof. A S Kshatriya from Symbiosis, Pune. I traveled last night from Belgaum to Pune using your service. I regret to say that you are a poorly managed group. Your service was pathetic and attitude of people to look after our complaints was even shameful. The seats were full of bed bugs. We could not sit let alone sleeping. We requested for change of bus, but in vain. The driver was not bothered at all. Kindly take a note of this. I...
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V
Veena Vastrad
from Pune, Maharashtra
Oct 28, 2009
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Bus cancellation

Respected Sir,

I and my husband have booked bust tickets on 26th of October 2009 from Belgaum to Pune for sleeper couch seats which are in 2nd row. Journey date was 27th of October 2009. As I have some personal problem I can't travel on the seats which come at rare side of the bus. VRL has sent a message on 27th morning telling that the bus has cancelled and we were given seats in another bus. As per officials the has...
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M
Manju
from Bengaluru, Karnataka
Oct 22, 2009
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About Departure & arrival timings

Hello ,

I had travelled from Gulbarga to Bangalore last evening. The bus left at 9PM (Timing was 8:45), thats OK. But the time i it reached bangalore it was 10AM in morning.
My complaint is that the travell fare was double the amount it use to be on tha date of journey, let it be as i decided to travel just 6 hours early am ready to pay that amount. But let the passenger know about at least approximate Arrival &...
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Shankar Kumar
from Mumbai, Maharashtra
Oct 20, 2009
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Wrong Information given by Contact Number

Dear Sir,

I have booked ONE Bus Volvo A/C Seater from Bangalore to Pune through Internet booking facilitated by www.redbus.in

Please find below the details of my journey ticket:
[protected][protected][protected]-
Name : Shankar Kumar
Ticket No: TBBB88768885
From : Bangalore
To: Pune
Journey Date - Monday, Oct 19,2009
No of Passenger:...
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P
Parvthi Radhakrishnan
from Mumbai, Maharashtra
May 31, 2009
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Robbery

I had recently travelled on a VRL Bus from Bijapur to Bangalore on 29.05.2009 on bus no KA-25 C 986. While the bus was parked at a stop for refreshment, my entire luggage got stolen due to ineptitutde by the driver and bus conductor. They did not lock the bus, I had gone to the bathroom leaving my luggage behind after confirmation from the driver that he would be locking the bus. I recommend to others to beware of the drivers and conductors...
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P
Poornima17
from Mumbai, Maharashtra
Dec 9, 2008
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Bed bugs in the VRL Bus seats

I had a horrible journey from Bellary to Bangalore on 8 dec 08 due to bed bugs in the seats of VRL bus. Whole of the journey i was unable to sit with peace. I was only scratching my hands and legs which turned to red harsh rashes in the morning. This is 3rd time which iam facing this issue. I was always hoping that this would be the last time to happen but it always happens. Private buses should be maintained for cleanliness. Please check...
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A
anant_desai
from Delhi, Delhi
Jan 23, 2008
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CONSIGNMENT NOT RECEIVED

Con NO.
[protected]
[protected]
[protected]
[protected]
[protected]
[protected]


the above consignement were sent by Panipat to New Delhi in our Name, during 1st october to 30th october 2007. Till today the cosignement not received by us, nor the document returned the COnsignor.
Kindly look into the mater. urgent basis and reply immediatly.

anant rao desai
Manager-Accountsbr...
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