[Resolved]  Winni — denying refund against wrong delivery

Address: 228001

Website: www.winni.in

Dear concern,

I have ordered a delightful chocolate cake from winni for my wife's birthday, they delivered simple white creamy cake with poor test and poor quality. I have immediately wrote email and spoke with customer care executive (Mr. Sachin at around 7.15 pm on date 16th oct'18) he said you can use the delivered cake and we will make you refund, moreover i had not used that cake and wrote back again to either replace my cake or refund my money back but they had not replaced and denied to refund. Here are details, all evidences are enclosed for your reference. Please help me to get my money back.
Order detail - [protected]
Purchased on: oct 15, 2018 05:13 pm
Amount paid: rs. 949 through paid online
Delivery charge:rs. 150
Delightful chocolate cake
Weight : 500 gm
Message on cake : happy birthday rashmi
Delivery address
Rashmi singh
Behind regional oce baroda up gramin bank amahat, mandi mor : sultanpur - 228001
: [protected]
: [protected]
Sender
Amit verma
: [protected]
Email: [protected]@yahoo.co.in
Order status: completed

Corporate address
103/5, ground floor
60 feet road
Doddanekundi, kartik nagar
Bangalore - 560037
Karnataka, india
+91 - [protected]
+91 - [protected]
[protected]@winni.in