Winni Complaints & Reviews

I am writing to share my deeply unsatisfactory experience with the services provided by Winni.in on Valentine's Day, 2024.

Having placed an order for a cake for my wife on February 14th, 2024, through their website www.winni.in, my expectations were set high, given the promised 2-hour delivery window displayed on their platform. However, my experience turned out to be a complete letdown.

To start with, I...

Cake ordered on 9th aug 2023 as gullab jamun and they given rasgulla cake which was broken and with very dirty packing I told winni and they said we can't place a refund we will reorder tommorw what's the point of ordering next day I told them I want refund they said no https://www.winni.in/ order number[protected]...

The product I ordered was supposed to be delivered on 10th August 2023 but as per tracking status it has not yet been shipped. Also, the customer care has refused to even cancel my order or provide refund and they are providing false information that product has been shipped.
Order Id:[protected]...

I placed an order for white lilies, which were delivered promptly. However, I was disappointed to find that along with the lilies, they included old yellow roses of extremely poor quality. I promptly contacted WINNI customer care to express my concern, but their response was limited to acknowledging the delivery of lilies. The purpose of sending a bouquet is to evoke a sense of joy, yet WINNI's inclusion of subpar yellow roses completely...

I had ordered a cake on 30.06.2023 for a birthday occasion. The cake had a bad odour and foul taste.
I wrote to Winni regarding the same and asked for my refund. They called me after 2 days and asked whether I had cake with me or not. I told them I had few slices of cake left however major portion was distributed hence it was thrown.
They insisted that if the cake was bad why did we eat. I told them it was not consumed but...

I ordered beer shaped cake for my father on his 70th birthday for a small party and the cake was not worth it. Firstly the cake was delivered vary late at the end of the day, they just wait to deliver the cake at the last slot that too at the very last moment, secondly the cake was not at all what I ordered the shape was very bad and not what I saw on the image and lastly the taste of the cake was not good the outer layer of the cake was...

I ordered beer cake for my father’s 70th birthday and the cake was not delivered on time they wait till the end of the day to deliver cake, secondly the cake does not look like beer cake which I saw and ordered and lastly the taste of the cake was not worth it to Ben the outer layer of cake was so hard that no one can have it it was total waste. The guest were so disappointed with the cake ultimately we had to throw the cake and when I...

I have ordered a cake for my father's 70th birthday the quality of the cake was the worst ever possible for our company that claims to be a startup unicorn in the food industry. The cake was distributed to every guest who came so 6-7 pieces were distributed none of them could finish the cake the fondant was hard and thick, everybody had to throw the piece of the cake away and on top of it the embarrassed us by saying that the cake wasabsolutely...

Ordered a cake for inlaws on 23rd April online payment. Local delivery tie-up rude behaviour with customer. No proper communication. Asking for more money

Redleivery extra rs150 charges taken however again no delivery made. And marked as returned due to no response from customer but all call recordings there and customer verified name also. When went to pickup cake said you deal with third party so talk to them only pathetic...

I have placed a order in Winni on feb 12 and the item is not yet delivered. The tracking number provided to me is also incorrect. I am not able to track the order. Atleast I need them to refund the amount....

I have ordered (Order ID:[protected] some chocolates for my wife for the occasion of Valentine's day. Now, it's already a week passed, and they haven't delivered or canceled my order....

I ordered (Order ID:[protected] some chocolates for my wife on the occasion of Valentine's day. A week has already passed, and these guys are not delivering or canceling my order....

I placed an order[protected] dated 03 Feb 23 on Winni for a Valentine Day Cake for my Valentine (wife) to be delivered between[protected] hrs on 14 Feb (Valentine Day)
However, Winni delivered on 13 Feb 23 to the maid in absence of my wife and by the time my wife reached the address AM 14 Feb the cake had gone bad and the pleasant surprise was also lost
Now winni is refusing to accept their mistake and refund the amount...

Hi,

This is a fake app. I have ordered twice, both these times gifts were not delivered to me. On the app, its showing its delivered to me....

This a fake delivery app. I placed the order on 14th Feb'23. They collected 1100 rs for flower delivery. I have got the message that the delivery is done. But I have not received the order.
Cannot connect with them on phone number mentioned on the website. No response on whatsapp and no reply from their email.
order #[protected]...

I received the bouquet different from the ordered one. Received cake without any message.
Such a cheap service.
They charge for a nice product but deliver the cheapest one.

I want my refund. Because I ordered a high amount for the good one but received very cheapest products.

Want to upload image of received bouquet but cannot upload here more then one image.

Order id :[protected]...

This is a team of fraud people. The product delivered was very very late and even different from the order. It was cheaper and not what is shown on the website. No balance refund provided . No response at all on helpline numbers. Beware of such frauds...

Ordered
Dec 27, 2022 09:14 PM Awaiting Fulfilment
Dec 27, 2022 09:16 PM Processing
Dec 27, 2022 09:32 PM Ready To Ship
Dec 27, 2022 09:35 PM Out for Delivery
Dec 27, 2022 11:47 PM Delivered
not yet delivered but it was mentioned as delivered
now their numbers are not working
for midnite delivery they charged extra amount too...

I have placed my ordered at 9:15 at 11:47 it shows as delivered, but the order was not yet delivered, for midnite delivery they charged extra amount too, i paid everything through online, But those guys not delivered anything...

I was happy customer till last month, recently I ordered cake for my bro.s birthday. I have given his mobile number.When they called he was in meeting.So he couldn't attend the phone. But address and landmarks are very much clear for delivery. But they didn't deliver the cake and they refused to give refund also. If wanted delivery they asked me to pay another Rs.150. So please don't order cake or gift items from Winni. They don't have any...

Hello - winni.in took my order for same day delivery of goods worth 1300 . Delivery address is a hospital in Pune . They have marked the order as “ completed” even though they couldn’t deliver it . The reason they gave us they couldn’t reach the phone number on address . There’s no proof they called on the phone . Besides, it’s a hospital and I had marked the patient number in the address - all they had to was drop it at front...

We ordered a 500gm Pineapple cake for the grand total of ₹949/- ( which includes ₹250/- extra charges for midnight delivery) . What we ordered was worthless and felt like we waste our hard-earned money. The cake was below average and without any name/ occasion, which supposed to be written on the cake. This is a fraud online cake shop. Please beware of such online scam. And there online customer care person is not responding and they...

Ordered a cake for my wife birthday around 07.30am and paid 1500rs including delivery charges. I checked the status online around 5pm and it showed as it is under process. I called the customer support around 8pm to check the status. They said the ordered flavoured cake is not available but they offered another variety. I don't have other option so I accepted it but it was received till 9pm so I called them again they said it not deliverable...

The cake was ordered online and suppoesses to be delivered between 3pm-4pm on Aug 18th, 2022 for which they charged Rs. 200 separately. The cake was delivered by 12 noon in a damaged condition. The executives at Winni are now not addressing the issue professionally and instead only trying different ways so that they don't have to replace the cake on time Or refund the full amount. Being such a big company they can't even handle delivery of...

Ordered On Aug 11, 2022 09:15 AM
Order ID:[protected]
Grand Total:Rs. 1, 147
Delivery Mode : Express Delivery [Aug 11, 2022 - 10 AM - 2 PM]
Ordered
Aug 11, 2022 09:15 AM Awaiting Fulfilment
Aug 11, 2022 09:17 AM Processing
Aug 11, 2022 12:23 PM Ready To Ship
Aug 11, 2022 12:25 PM Out for Delivery
Aug 11, 2022 12:29 PM
Order not delivered as I write this complaint (6...

Dont deliver on time and after partial delivery giving wrong update that all the products are delivered....

I had ordered a pull up birthday cake for my fiancé in Goa. The website shows a picture perfect cakes for every occasion which make anyone fall for it and want to order. I paid around 1600 plus 300 service charges for the cake since it was listed in the premium category but when my fiancé sent me a pic of the cake I was shocked. In reality what they deliver is far from it. Its rather not even close to the regular bakery standards. The writings...

Today date to deliver but not send...

Very pathetic service I have ever seen. I have ordered birthday balloon decoration for my son's birthday. And while choosing time of delivery I chose 2PM to 6PM. And at around 5:30PM I have got a call that due to bad weather the service got delayed and it can be delivered maximum by 7PM. And I have also agreed with this new timeline. And they have automatically changed the expected delivery time to 6PM to 10PM. At around 6:50PM I called to...

Absolutely pathetic service . Ordered a cake it was delayed by 6 hours and reached in bad shape after following up continuously today . Different than website and the finish was bad. . Ordered for First time and definitely the last time . Pls refrain . Not recommended at all ....