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Zebpay Complaints & Reviews

www.zebpay.com

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Updated: Sep 4, 2024

Complaints 457

Resolved

78

Unresolved

379

So far, so good. Zebpay is working on building a stronger response system and taking steps to address most of the complaints. While there's room for growth, their efforts show a positive trend in customer support. We hope Zebpay will keep up the work and continue to help more customers with their concerns even better 🤝

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Withdraw request not approved

Amount deducted without giving notification

Money deposited into zebpay not credited still

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Can not debit funds

Regarding online payment through SBI

Fund transferred via IMPS debited from account and not credited to wallet

Zebpay reviews & complaints page 2

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Address: Husami Manzil, Flat 701, Shivdas Champsi Marg, Shanti Path, Opp.Kalvert Co. Mazgaon.

It is more than 15 Days i sold some of the Cryptos on Zebpay but i am not receiving Fiat Withdrawals Amount of Rs.35, 000/-

Zebpay Promises Fiat Withdrawals within 3 Days in registered Bank Account

Payment RefNo. Is W4703032

Tried many time emailing and Chat and Support System but always received autobots answer that we are trying

I am really fed up

Please di the...

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Please note i have made withdrawal than i got email of KYC2 Level Verification due to threshold limit, than i cancel the withdrawal and money came back to my wallet.
Now but the account is disable i am not able to buy or sell or withdraw anything its showing 'Cannot Debit Funds"
Please help i need money its urgent.

Please activate my account.

I have raise complaints also Ticket No 1110756 and 1110466br...

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I Placed a Withdrawal Order no W4702847 for 171687.81 four days ago, but each time zebpay respond that it will settle within 3 days, there is no customer care support to talk a positive response. How can I get my money back? plz help...

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I had initiated withdrawal request 3 days ago and still I haven't received my money, my withdrawal id is W4701192, I have to pay my premiums and if its not received on time then I'll have to pay higher interests resulting in more financial loss. Please give me my money back....

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Place an withdrawal order 5 days ago but it’s still in processing status. It’s not been deposited into my back account.
My Withdrawal Order no W4698228
Please kindly resolve the issue or provide an ETA...

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I've purchased 10k worth of SHIB coins on Zebpzy exchange on feb22...i.e 3500000 coins in total...i've bought this coin to hold long term...when i logged in back to check now i was literally shocked to see 1382000 coins as my holding balance...to check what happened to my holding i conted the zebpay customer support ...they replied that i was debited as custodial fee and is non refundable...even if there was a custodial fee...how could they...

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I Place an order 5 days ago but my money yet not reflected in my account My email id is [protected]@gmail.com
My Withdrawal Order no is
W[protected].93
W[protected].72
Please kindly acknowledge and resolve the issue....

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Address: Nagpur

Website: Zebpay.com

I Placed an Withdrawal Order no W4694907 for 6418.93 and W4698554 for 5040.72 four days ago but each time zebpay respond that it will settle within 3 days, there is no customer care support to talk positive response. How can I get my money back .plz help...

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Address: Gujarat

Hi All

They have deducted the amount without giving any prior notice with the name of member ship fee. Also not sent any communication after deducting the amount. Now there is no response from them. They are just closing the ticket when I am asking to share the escalation matrix of the company. They are not ready to listen at all. they were deducting for last 2 years without giving notification. I lost almost 25000 due to this....

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Hi on 14th of august Zebpay blocked my account they told me to do level 2 KYC I submitted all the documents whatever they requested even I submitted sender details with explaination. But they are not helping me still they are saying suspicious activity I given all the prove of that but still they are not giving my funds and account access back my 11 BTC ARE STUCKED in Zebpay please return my funds. Zebpay is harassing me since couple of weeks...

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I have transferred 53000rupees from my account to zebpay account for deposit. It didn't arrive and no one is responding properly. Kindly deposit the amount at the earliest or reverse the amount. ticket number: 1017142...

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I have transferred money from my bank to zebpay app. I have given IMPS reference no and also raised ticket but till now not credited to Zebpayapp.
My ticket reference no is 1012048 and 1012097.
Kindly resolve this issue as early as possible....

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Address: zebpay

Website: web.zebpay.com

I have try lot of times but show can not debit funds....

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Address: Mohali, Mohali, Punjab

Rs. 26221 rs was transferred to zebpay from my bank account on 21st july 2022 but money yet not reflecting in zebpay account...

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I am operating Zebpay account since last 1year and I want to lodge a complain.

On 1st July 2022 I made two deposits in Zebpay account 30, 000rs and 10, 000rs
Total 40, 000rs.
After 24hrs of deposit not been reflected in my Zebpay account I was informed that my Zebpay account has been blocked.
Since 1year I was using Zebpay with documents verified status and now a photo of physical Pan card is needed again,...

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I can't able to withdraw money (1500)from my zebpay account they blocked account. And also i deposited 1000 on 3july 2022, they told me to refund back but not received till now .
I raise many tickets and mail but they are not responding . Tickit number - 977474 and 982953...

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I have already transferred money from my registered account to zebpay idbi virtual account but it’s been 1 day still not yet credited to my wallet .
Customer support is sending template reply like we are looking into this issue....

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Mai ne 50000 transfer kya hai zebpay account nai liket deposit hua nahi hai...

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Zebpay Support - I deposited INR49990/= via kyc compliant my registered bank using UPI instant transfer. Earlier, deposit used to get credited within 5mins. But this time it is more than one hour and my Zebpay account is not yet credited. I am worried and very much concerned. Request you to kindly do the needful so that it gets credited ASAP.

Payment screenshot attached FYI.

Thanks,
Hemanta Kumar Tanty...

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Address: 202, Sarthik Square, S G Highway, Ahmedabad, Gujarat, India - 380054

I am mustak husain
From 28april zebpay has kept my account blocked(ticket no 931174) First for kyc2 verification then they started saying for suspicious acitivty pending further investigatio. From more than 2 weeks m asking details about so called "suspicious activity" And "pending further investigation" so many times. all gave a reply saying they will communicate soon and were asking me to have patience. Again I have waited for many......

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