Submit a Complaint
Claimed

Zomato Complaints & Reviews

www.zomato.com/india
1
Updated: Apr 7, 2025
Complaints 7857
Resolved
705
Unresolved
7152
Bad 😕 It seems that Zomato has not focused enough on responding to their consumers’ feedback. Because of this, many concerns and issues remain unaddressed, making customers feel ignored and dissatisfied with their experiences.
Complaints
Contacts

File a complaint to Zomato

Having problems with Zomato?

File a complaint and get it resolved by Zomato customer care. It’s quick, effective and absolutely free!

SUBMIT A COMPLAINT
Food
Zomato

Recently resolved complaints

View all complaints

Most useful reviews

654
I'd Terminated
436
ID inactive, Profile verification pending
419
Background check verification failed

Featured stories

Full amount not refunded even after delivering rancid food
Amount not refunded and food not delivered
Unethical behaviour of delivery partner

Zomato reviews & complaints page 363

Newest
  • Newest
  • Most Helpful
  • Most Popular
  • Resolved
  • Contains Photos or Videos
  • Oldest
A
Aarti Vashisht
from Gurgaon, Haryana
Sep 27, 2018
Resolved
Report
Copy
Resolved

payment deducted but food not delivered

Address: Faridabad, Haryana, 121003

Hi,

I would like to inform you that, i have place an order on zomato on 1: 32 today 27.9.2018 for stuffed kulcha for 110/- i pay via paytm 59/- after the coupon, i got a notification for time within 38 min. I will get my food. I m waiting & waiting, no message and no call i received...

Tell me, what will i do, that like service you are provide to the customer

Very disappoint!!!...
Helpful
Found this helpful?
Write a comment
Report
Copy
R
roysanjukta2013
from Chennai, Tamil Nadu
Sep 27, 2018
Resolved
Report
Copy
Resolved

zomato food delivery

Address: Gurgaon, Haryana
Website: www.zomato.com

Zomato customer service is annoying. They do not take any complaints and do not even resolve issues. Their responses are automated and do not understand the problem a customer is facing.

I have reported an incident 40 hours before about stinky and spoilt food delivered through zomato and still they have not resolved it yet. Forget resolving, no one has acknowledged the issue.

All they say is someone will get...
Helpful
Found this helpful?
2 Comments
Report
Copy
A
Abhisek Mati
from Kolkata, West Bengal
Sep 27, 2018
Report
Copy

not refunding my money after cancel.

Address: 700098

I am Abhisek Mati,
I ordered on 12th August 2018 from zomato. After sometime I cancelled my order.
But i don't get any refund money. I talked with zomato. They said this is Bank problem. I call the customer care but nobody receive my call. I have sent the email yesterday . but i don't get any reply.
I am totally confused.
zomato says that's not his problem. Uco bank says that's not his problem . so what willi...
Helpful
Found this helpful?
Write a comment
Report
Copy
K
Kayomarz Bilimoria
from Mumbai, Maharashtra
Sep 27, 2018
Report
Copy

delivery delay and bad customer service

Address: Mumbai City, Maharashtra, 400063
Website: www.zomato.com

My order from China gaon (Mumbai) was delivered after 2:32 hours, this was the most pathetic experience I ever had with any food ordering app, I had place order at 9:08pm and was delivered at 11;40pm. It was my wife's bday and the entire occasion was ruined by Zomato. The customer service provided over chat was rubbish and unhelpful. As it was late we are eggs at home as there was no option of going out. We cannot cancel the order is not...
Helpful
Found this helpful?
Write a comment
Report
Copy
S
sanjeevgaut
from Bengaluru, Karnataka
Sep 26, 2018
Report
Copy

failed to deliver my food

Website: www.zomato.com

Hello,

I have done order and order number is [protected].in app it was showing 31 mints for delivery but they have not delivered my food in 1 hours also. I started doing chat online with zomato representative, he/she was saying it will get deliver in 10-15 mins, but no luck. I called deliver boy he said that, he is waiting for another pickup. So i have requested to cancel, but they were not cancelling my request.
br...
Helpful
Found this helpful?
1 Comment
Report
Copy
K
Kunal Gandotra
from Delhi, Delhi
Sep 26, 2018
Resolved
Report
Copy
Resolved

dominos refund

Address: New Delhi, Delhi, 110068

I registered a complaint regarding my refund from dominos-zomato on 24th september and i still haven't got any response. Please consider this matter seriously and provide response. While i am regularly in touch with zomato support staff but they are unable to provide an appropriate answer. It's been 6 days now and this is really really annoying. The total amount was 1033 and the restaurant was dominos saket

Contact number...
Helpful
Found this helpful?
Write a comment
Report
Copy
J
Jeevan Rai
from Chennai, Tamil Nadu
Sep 26, 2018
Resolved
Report
Copy
Resolved

received different item

Address: Bangalore, Karnataka, 570100

Hello zomato.. Yesterday we ordered chicken biryani and chicken chilly dry... A delivery boy delivered the food but we received chicken biryani and paneer chilly... We ordered chicken chilly dry but you people gave different food this is very bad... This type of service not good.. I will really not happy.. Its very bad service you have to solve my problem otherwise i will take it seriously
Thank you...
Helpful
Found this helpful?
1 Comment
Report
Copy
J
Jiithuzz
from Tirunelveli, Tamil Nadu
Sep 26, 2018
Report
Copy

poor customer support, demand for refund of my money

Address: 642012

My registered mobile number is [protected]. I just ordered food from a restraunt in zomato. Order number is [protected].
The order was delivered 1.30 hours after placing while i already paid my money.
Further the main issue is the packing of food. Packing was improper and the boxes were open, the soup i ordered split on the rest of the items and i could eat nothing.
I took this issue to zomato chat and i got frustrating...
Helpful
Found this helpful?
Write a comment
Report
Copy
P
Pooja_13
from Gorakhpur, Uttar Pradesh
Sep 25, 2018
Resolved
Report
Copy
Resolved

unethical behaviour of support staff

Address: 122022
Website: Zomato

Date of Incident - 25 Sep 2018
Client Number - [protected](I guess this is normal customer care number)
Description - I raised an issue regarding the delivery of an item from Zomato, and the support staff was behaving in an unethical way with me.
Desirable Resolution - I am well aware that this is not how someone should behave in a professional environment. I would like to ask Zomato to take action against this as soon...
Helpful
Found this helpful?
5 Comments
Report
Copy
M
Mrudhul mohan
from Eluru, Andhra Pradesh
Sep 25, 2018
Report
Copy

amount not refunded order number 1697238471

I have cancelled the order on 09/09/2918 from manu's restaurant located at nacharam but amount still not refunded the order number [protected] the restaurant people told that u will get cash back when I apply promo code but I my account was debited for the total amount the customer care is telling that the order is delivered but I have not received any food yet so please do the needful...
Helpful
Found this helpful?
1 Comment
Report
Copy
R
Raghavendra786
from Chennai, Tamil Nadu
Sep 25, 2018
Report
Copy

1074842433 - worst support from chat team

Address: Bangalore, Karnataka, 560078
Website: Zomato.com

The ordered item was delivered on time somehow, but upon inspecting, found the quantity was just 25% of the box and packing was very poor. Looks like this was from some street vendor. Chat support sucks, they just copy paste and don't help. Says no timeline to resolve issue where i wanted to return the item as for the money paid, the quantity, quality was too poor. Support number too says does not exist. Looks like bunch of criminals are...
Helpful
Found this helpful?
Write a comment
Report
Copy
N
N.W
from Pune, Maharashtra
Sep 25, 2018
Resolved
Report
Copy
Resolved

regarding payment and refunds

Address: Pune, Maharashtra
Website: Www.zomato.com

I paid for Kadak misal but order was not placed by zomato to restaurant, Payment made by me is successful, but after payment it hasn't redirected to zomato. I paid to zomato and it is received by ATOM technology. I also tried to contact zomato but zomato's chat support not working today. Zomato can't deny my refund because i mailed them thrice and also called up restaurant regarding this issue since it is not that much useful for me. If this...
Helpful
Found this helpful?
1 Comment
Report
Copy
V
VirajZala
from Pune, Maharashtra
Sep 25, 2018
Resolved
Report
Copy
Resolved

escalation on customer support

Address: Pune, Maharashtra, 411005

I have placed mass order on zomato for 90macpuff on August 30, 2018 which was cancelled by MacDonald as they were not able to contact me. I was asked to place another order on COD. I have been trying since then but they have not refunded the amount.Every time I speak to a new member explaining my issue again and again and they have their own exuses that it's not processed or we were not informed about it followed by an assurance that it will...
Helpful
Found this helpful?
Write a comment
Report
Copy
I
info.raj21
from Noida, Uttar Pradesh
Sep 25, 2018
Report
Copy

zomato cancelled order - not refund money after 9 day

Address: New Delhi, Delhi, 110021

I was ordered food on 16th sept'18 and zomato canceled order by delay and no prepare food in restaurant. I contact with customer care he told me refund 5-7 working day. After 9 days my money not refund till date.

Order number - [protected]
Order mobile number - [protected]
Place - street chef, satyaniketan, new delhi

Preeti
Contact - [protected]...
Helpful
Found this helpful?
Write a comment
Report
Copy
A
Anubhutis
from Gurgaon, Haryana
Sep 25, 2018
Resolved
Report
Copy
Resolved

delayed delivery time and no cancellation

I ordered for 2 bottle of cokes from belly durbar (Chembur) with delivery address also in chembur. It started showing delivery after around hour and half. I requested on customer chat to cancel the order as it was ordered around 11:40 pm and delivery time was showing 1:20am.
The customer chat representative (Don’t know real human or bot) replied they can’t cancel the order as they can’t waste the food after preparation time etc...
Helpful
Found this helpful?
1 Comment
Report
Copy
A
Aditya Talan
from Delhi, Delhi
Sep 25, 2018
Report
Copy

refund my money back

Address: Gautam Buddh Nagar, Uttar Pradesh, 201310

On 24 September I ordered a biryani from zauk restaurant greater noida through Zomato after applying my promo code I made my payment through debit card my money was deducted from my account but I didn’t get confirmation message and the order wasn’t placed. Please refund my money back Zomato
My Zomato e-mail id is [protected]@gmail.com
Please respond as soon as possible....
Helpful
Found this helpful?
Write a comment
Report
Copy
S
Sandeep Jain Lodha
from Surat, Gujarat
Sep 24, 2018
Report
Copy

promo issue

Address: 395002

Order no: [protected]
Date: 23/09/2018 @ 07.15 pm
Promo applied (New50)
I have ordered my food to dominos through zomato, they have accepted order and also i have applied promocode the same has been reflected in invoice/order form. As soon as promo applied i have confirmed my order and paid the payment online through cc. After the payment i realised that the promo amount of rs.150/- not deducted from final amount and payment...
Helpful
Found this helpful?
Write a comment
Report
Copy
K
Kunal Gandotra
from Delhi, Delhi
Sep 24, 2018
Report
Copy

dominos- zomato confusion.

Address: New Delhi, Delhi, 110068

I've been using the Zomato app from quite a while now and i couldn't be more impressed.
But there was an incident on 21st September 2018 that shocked me completely.

I ordered from Dominos via Zomato app and apparently dominos don't deliver food in my area so they called immediately and rejected the order.

Zomato app shows that the order has been delivered. I was continuously in touch with Zomato support...
Helpful
Found this helpful?
1 Comment
Report
Copy
A
ashdohre
from Indore, Madhya Pradesh
Sep 24, 2018
Resolved
Report
Copy
Resolved

refund from cancelling order

The order was placed by mistake to dominoes for chicken supreme pizza of rs 777.
i have contacted to domino's to cancel the order which is being done by mistake, they have said that we will cancel the order and refund will be credited in 7 days.
but as i open my zamato app it is showing that the order is being delivered. and also from dominos the feedback messages are coming.

now tell me that when money will...
Helpful
Found this helpful?
Write a comment
Report
Copy
P
Prashant Chanana
Sep 24, 2018
Report
Copy

money deducted for cancelled order.

Address: New Delhi, Delhi, 110009
Website: zomato.com

Order placed on dominosThrough Zomato but it was cancelled after five minutes of placing. I received the confirmation from Dominos stating that the order has been cancelled but it was showing delivered on the Zomato app. Zomato earlier said that they will provide me with the refund but now denying the same I have attached the proof of cancellation from dominos. Have also attached the image showing that the same order has been marked as delivered...
Helpful
Found this helpful?
Write a comment
Report
Copy

Related businesses

Star Bazaar
1.1
(155)
Bikanervala / Bikano
1
(280)
SOLO Softdrinks
1
(4)