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Zomato Complaints & Reviews

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Updated: Apr 7, 2025

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Full amount not refunded even after delivering rancid food

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Zomato reviews & complaints page 364

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My name is Ankur and a loyal customer of Zomato .

I was not able to use my NEW50 code so I called zomato customer care and I spoke to Saurabh who informed me that i need to change the registered Email Id in app to avail the offer so I did the same but not resolved .
Then I talked to most pathetic executive Leh in Zomato who fooled me at every point of interaction and at last said that we cannot give discount and very...

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Address: Gurgaon, Haryana, 122016

Mr. Zomato.
U guys have a pathetic service. No body responds on chat, there is no way you get to know about your delivery if the restaurant is not picking your call and showing your food is being prepared for last 3 hours. And suddenly ur guests left. Seriously is this how u guys cater your business. At least talk to your customer and reply. Your chat lines are not responding fr hours and you claim u respond in a minitue or two.br...

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Address: 411028

Website: www.zomato.com/pune

I ordered food from zomato mobile app.
Order confirmation received from zomato.
Status was appearing food cooking in progress. After 45 minutes wait got notification that order is decline.
Total process time was in night 9.30pm to 10.30pm
Why did they send order confirmation, food being prepared notification as order was declined.
It's harrasment...

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Address: Hyderabad, Telangana

I have ordered chocolate fantasy from sweet truth at 11.18 pm and the same was confirmed by restaurant and estimated delivery time is given as 12.03 am. I have waited up to 12.50 am but am not received my order and it is still showing as order preparing in the kitchen. When i messaged in chat support they didn't given any reply to me. Worst service i have faced with zomato. I already paid money during ordering. They wasted my time and my...

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Address: 44

The food i oredered was not delivered to me and the app showed that it was delivered so i contacted the support chat i also gave them the number which had contacted me from fasoos telling that the order will be automatically cancelled since they were unavailable. Instead of contacting fasoos the support chat did not respond to my queries and kept mi on hold for a long time about 1.30 hrs. The response was rude from the other side instead...

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I ordered momos and the non veg momos were bad. I made a complaint immediately but zomato is not taking any action. I am following up with these people from past 2 days and they r jus making fool of people. Worst service provider. I want my refund asap. And the worst chat service. Executives are dumbo and senseless. They don't even know how to behave with customers. They said they would call me n there is no call from 2 days....

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Address: Ludhiana, Punjab, 141008

Website: amit_style1@yahoo.com

Hi,
I placed an order on sunday night (23/9/18) around 8:30pm online to jaswant south indian (Ludhiana). After applying promo code a total sum of rs. 108 was deducted from my card but i received no conformation about my order. I called jaswant south indian they told me that they didn't receive my order. On zomato portal it was showing that order was not through because of payment problem though the amount was dedudcted. My details...

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Address: 110077

I have paid an online amount of 100/- and my order is not accepted or received.

The money got detected from my bank account and i received a debuted message as well.

But further to it. There is no order receipt alert or have not received any information regarding the same.

Neither the hotel person has received the order itseem.

From which end is the issue?? From zomato or the hotel...

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Address: Bangalore, Karnataka

I have paid an online amount of 407/- and my order is not accepted or received.

The money got detected from my bank account and i received a debuted message as well.

But further to it. There is no order receipt alert or have not received any information regarding the same.

Neither the hotel person has received the order itseem.

From which end is the issue?? From zomato or the hotel...

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Address: Vadodara, Gujarat, 390009

Website: Jago grahak jago, consumer forum

Dear sir/ madam,
Have ordered 5 plate veg dinner to tomato online payment done have received delivery at 7 pm on visharjan day 3 days before but when to have dinner after 1 hour approx 8 pm found dal and sabji got damaged, smelling entire dinner not able to eat, the same was informed immd to delivery boy and concern hotel but of no use, they have not helped us to exchange meals by new one... And adviced us to inform zomato company...br...

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Address: Kolkata, West Bengal, 700028

So i ordered a dosa and a sweet corn soup from a restaurant in zomato almost after 50minutes it came even i had to go down to receive my order and i only received my soup which was 100 and the dosa 62 was not given i did a complain in return they just paid back 50 zomato credits.. It's such a failure from zomato, it's not about the 12 rupees i lost its 12 now maybe 1000 later so please don't order from zomato anyone, trust me you will regret...

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Address: Howrah, West Bengal, 711103

I ordered from zomato amout was deducted but order not placed.. I want refund of the same. Rs. 181 was deducted from my credit card today 23.09.2018 around 6 pm but order was not placed.
After the payment it showed connection problem but amout was deducted and even order was not placed. Please resolve the issue.
Name - punam singh
E-mail - [protected]@gmail.com...

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Payment made by me is successful, but after payment it hasnt redirected to zomoto. So order failed abruptly. But refund was not provided. When i contact the bank, they said transaction was successful to merchant, for any information contact the merchant. But zomoto isnt responding. Bank statment says that transfer to atom technologies. But if transaction hasnt reached zomato, why the transaction is not rolled back....

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Address: Pune, Maharashtra

Hi team,

Please be inform that i can see the promo get50, which was reflecting on my app however i faced an error regarding the same when i applied, so immediately i reached your cher executives they are really worst and not helpful, so i tweeted regarding same, i received a call from sm team named mr avneesh singh, he is replay worst and no where he is polite, humble, arrogant and you must check the call recording of mine...

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Website: www.zomato.com

I bought gold membership yesterday when i was logged in through facebook. I feared that something might get posted on my feed, so i removed facebook from my linked accounts and accidentally i signed out from that account. Now i am unable to log in my zomato account again. It’s gone. My money is gone. I don’t know how to get back that account, now when i try to log in using facebook new account got made. My gold membership was again it...

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Address: 122017

My orders got rejected by ovenstory pizza, zomato took money before order got confirmed by the restaurant, reason (It was out of stock)

It's not about money as they said it will be refunded, but how the chat personnel treated me... I think they were having fun with me.

Attaching several snapshots for reference

Please i need zomato to atleast treat customer with respect, + why u are taking money...

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Address: Gautam Buddh Nagar, Uttar Pradesh, 201313

Website: www.zomato.com/ncr

I was given the promocode "new60" for 60% off on my bill upto ₹150, 5 times before 16th of october. I have used it 3 times and my 2 times are left. Now it is not applicable on my order and zomato is saying this offer is not valid now.
How can they revoke my ongoing offer in the middle. The app is still showing you have two promocode available to use before 16th of october. This is totally unprofessional act. They can discontinue...

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Address: Lucknow, Uttar Pradesh, 226020

Zomato not refund money for order cancellation order no is [protected]
I cancelled my order for medical emergency after canceled order by me they call me for comfermation to cancelled order and they send sms that your money given back in 5 to 7 working days now today 22 sep chat for refund money they say that order was delivered by dilevery men they are a able to refund money for that case...

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Address: Gautam Buddh Nagar, Uttar Pradesh, 201308

Website: Zomatoinline food

I have placed a order in zomato for subway. Amount is deducted from my bank account twice for rs 210 each but order is still not placed
It is showing order as failed but amount is still deducted. Order date[protected]
I can’t find any option to give complaint on the zomato app also.
Please help in this matter

Name :kiran arora
Email kiran9. [protected]@gmail.com...

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Address: 400092

Website: Refund of Food order placed though ZOMATO

Hi i am advocate satish l. Modi i placed my order for food and made online payment through my debit card. But cancelled the same, the company had promised me to refund the same directly to my bank account but still no refund is received. The order was placed and cancelled on june 6th of this year. I. E. 2018. There is no response from the portal to show any grievances....

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