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Zoomcar Complaints & Reviews

www.zoomcar.com

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Updated: Apr 6, 2025

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Good! Zoomcar values customer feedback and works quickly to address complaints. They handle issues regularly and provide solutions, making customers feel heard and supported, however, we would recommend that Zoomcar step up their efforts to fully resolve all complaints 👍

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Not able to unlock the rented ar

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Zoomcar reviews & complaints page 2

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Hi Team,

I am unable to update my phone number on Zoomcar web application. I booked a car through web application and now it is asking me to login to the mobile application using the old number!!

It is not giving me an option to login to mobile application through my email address. Kindly help urgently !!

I am also not able to reach to zoomcar customer care by email or phone as they dont have...

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We have booked a car in zoomcar app. When we were reached to pickup the car from the given location, host was not responding to take the car by providing OTP. We tried many times to connect the host in the booking time period. Even though host not provided the car, but in the app it is showing trip completed and how the trip completed without providing OTP from the host, we didn't understand. We tried to call customer care support to explain...

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Address: Bangalore, East Singhbhum, Jharkhand

I am a customer of Zoomcar. However, as I was away from India, I haven't used Zoomcar for almost two years. Now, after coming back, I am trying to book a Zoomcar, but the application is showing that I am blacklisted by Zoomcar without any reason or intimation.

I have tried to reach out to Zoomcar, but their chat support doesn't work, and I am unable to call customer care to resolve the issue. I also tried to delete the account...

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Website: www.zoomcar.com

Zoomcar has randomly blacklisted my account without stating any reason and is not allowing me to make any bookings. The account is associated with the email [protected]@gmail.com and the account has 5 star rating so I see no reason whatsoever for it to be blacklisted in the first place. Please help look into the matter and resolve it as I really need to make a booking for upcoming trip and they have no means of contacting customer care,...

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Dear zoomcar,
I was blacklisted by you without any reason, I tried to connect with customer service multiple times but there isn't any number or email available, could you please check and reactivate my account soon
Phone number - [protected]
Email - [protected]@gmail.com...

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From: [protected]@yahoo.com
Sent: Friday, November 17, 2023 8:24 AM
To: 'Zoomcar Guest Help'
Cc: '[protected]@knbtechserve.com'
Subject: RE: Ticket Received - Host no longer with Zoomcar

Dear Support Team,

This has reference to Booking ID – JPSNIRALY, where the host no longer is associated with Zoom and we could not use the car since it was no longer available.

Please...

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Website: www.zoomcar.com

I made a booking on Zoomcar JPSNJQYQH from 15th June 2024 to 2nd July 2024.

I returned the car to the host 30 mins prior to ending the trip, but the app did not allow me to end the trip even though I entered the otp provided by the host.

I tried an hour later and the app was not accepting the otp received from the host. And shows a penalty of an hour. The customer care number does not work and the chatbot options...

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Address: 717, 7th Floor, Tower-B, Diamond District, No. 150, Airport Road, Kodihalli BENGALURU Bangalore KA IN 560008.

A guest name Mayank Kumar booked my car named as BALENO 2018 model on 24 June 2024
Booking id - JPSNJHDHW
He has returned my car on 25 June 2024 and filled OTP to end car but Ride is on over instead saying OTP limit exceeded.
Plz resolve this issue as soon as possible
Or else it would end with a legal action towards zoomcar....

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Address: #308, 1st to 3rd Floor, 100 Feet Main Road, Indiranagar, 1st Stage Bangalore North Bangalore District Karnataka India 560038

My car booking was cancelled from owners end by scamming me for otp.
I rented a maruti brezza from 5 am 16th june to 8pm 17 th june .
The owner switched off his phone after cancelling leaving me stranded in an unknown city and an isolated area.
it has been three days since i raised a complaint and i havce not received and call or email regarding the issue.
i want full refund from my booking....

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Address: 1-2-14/SKC/22, Srinivasa Nilayam, Street-2, Brundavan Colony, Budvel, Rejandra Nagar

I have booked zoomcar booking"jpsnjrpwy" for my family trip from[protected]:00 pm ist[protected]:00 pm ist. I went to the location o 07 june at 8:00pm. At the time of taking the vehicle from host, need to check in app and take all the photos and upload. I tried after taking the otp from the host, but got the error which was shown in the attachment.. I tried different ways (Logging off, restarting, resintalling the app) to check in...

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Zoomcar has blacklisted without any reason.

Looking forward to service.

Regards,
Prashanth
[protected]...

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Hi Team, My account is blacklisted and I am not able to made any booking. Kindly check and let me know what I need to do to unlock my account. My email id: [protected]@gmail.com...

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Upon arrival at the designated meeting point, I encountered an issue where I was unable to receive the OTP required to unlock the booked car. I attempted to resolve this issue promptly by contacting both your email support and chatbot, but unfortunately, I did not receive any assistance for a significant amount of time.

As the host could not release the car without the OTP, I was forced to make alternative arrangements and rent a different vehicle, resulting in a wasted day and additional expenses.

I have already paid for the Zoomcar booking (Booking ID:JPSNJZEZD)and considering the inconvenience caused by the lack of timely support regarding the OTP issue, I request a full refund for this booking.

Zoomcar customer support has been notified about the posted complaint.

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Address: noida

Hello team
IN zoomcar host app i have a ticket id is 2012117 i have 4 cars attached with zoom car HOST program all my 4 cars are not visible to the guest for bookings due to some glitch in host app . i am alraedy tried so many times to connect with them tell all the information regarding the issue but still they are not solving this issue due to that all my 4 cars are standing without any booking since long .
soo kindly check...

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I'm from Hyderabad. I have booked a car through the zoom car platform on[protected]. But I wasn't able to unlock the car through the zoom app thus, i did take the car from the host. Then i raised a ticket (ticket id: 1645233), But zoom car team did not revert back till now, though i mailed zoom car team personally.

Now i requesting to refund my money...

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I couldn’t book car in zoomcar. Blacklisted when i tried to book a car. I have been frequently booking with zoomcar....

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Address: -

A total refund for my last booking date on 30 may 2024, thursday. First i have booked a creta booking id. Jpsnjqi33, which was not available on the current day due to which i got inconvenienced because i have to rebook and change my pick up location unnecessary i had to pay extra to uber driver due to lack of service from zoom car. Later the second booking was i20 which was also not there at the location once called to the owner. Then i booked...

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My account is blacklisted because I have uploaded the same driving licence in my other account. I apologise for the same. I won't ever repeat it again.
Please help me to whitelist my account as i want to do an urgent booking. I am sorry once again.

Email ID - [protected]@gmail.com....

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Address: Office of SP(D) NICOBAR, PO - CAR NICOBAR

1. I booked a car WB74 BH 8001, from 30.05.24 to 08.06.24, Booking id: JPSNJLXWS
2. On reaching to pick the car on 30.05.24 at around 0850 hrs the host said he didn't get any booking from zoomcar.
3. I raised a ticket at around 0900 hrs on 30.05.24, on which they gave an option to rebook, but the search didn't show any result. So I had to leave because my family was also there with me, with all the lagauge.
4. Zoomcar...

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Website: www.zoomcar.com

Car was rented through zoomcar host but was not returned after booking end time
My car was rented with zoomcar host app . My car is still not returned by the guest also no support from zoomcar host app. Requesting helpToday my car was booked by Mr. Ali Hussan. Booking ID number #JPSNJZNXT. So in the morning, he started the ride at 8 o'clock. He should return by the latest 6 pm, but he did not come. After many calls to him, he told...

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