Air India Complaints & Reviews

My ticket #[protected]. I paid Rs. 10540 direct to air india. I cancelled booking. Air India gave credit for my booking amount but did not refund my special seat booking amount Rs, 10540. I provided all information to ecommerce dept. and [protected]@air india.com. Nobody care for my refund. I am struggling since 90 days.

Air India refused to credit reward points because my name as spelt out in my ticket booking does not match with that in my profile / passport.
I have submitted an affidavit stating that my name is spelt differently in my matriculation certificate and other degree certificates.

Please sir refund my money I am cancled flight ticket on[protected] but notyet found refund.

Airlines: AirIndia
Eticket No.[protected]
Passengers: Sreevidya Bangalore Umesh + 1 Infant

Round Trip Frankfurt (FRA) to Bengaluru (BLR)
AI 182 / AI 181

Travel Dates: 14.May.2021 to 03.Jun.2021

Booking made on AI website.
Cancellation done on Telephone by calling the AI Germany Service number [protected] on 3.May.2021 .

Cancellation Reason: Surge in Covid cases in India

AI had made announcement on AI website that cancellation fees are waived for my flight dates and full refund will be given.

No refund is made till date despite several emails (to [protected]@airindia.in) and phone calls. No response whatsoever.

I am dealing 3 different flight cancellation trips with Air India for different dates. I suppose to take connecting International flight, I cannot wait to book other flight from other location. (details are below).

By this way, I ended up with 3 cancellation of flights in few days. Send several refund requesting emails with reminder to [protected]@airindia.in. No response at all.

Called Air India service desk. I can say, useless service. Call and repeat the whole story again and again to new receiver. Raise a ticket. Replay saying Air India will call back. Noting has happened. 3 months now.

As an Indian, Air India is our identity airline to represent Internationally. Such experience and slow services is not a good example for ourselves and for nation.

Trip1:
Planned date of travel - 24.04.2021 (Rajkot to Mumbai) - AI656
Date of booking - 11.04.2021
Flight was cancelled by passenger
Refund Status - Waiting for refund, Non Receipt of Refund yet.

Trip2:
Planned date of travel - 24.04.2021 (Bhavanager to Mumbai) - AI9652
Date of booking - 20.04.2021
Flight was cancelled by Airlines due to Technical Reason
Refund Status - Waiting for refund, Non Receipt of Refund yet.

Trip3:
Planned ate of travel - 24.04.2021 (Diu to Mumbai) - AI9624
Date of booking - 22.04.2021
Flight was cancelled due to Covid situation by Airline
Refund Status - Waiting for refund, Non Receipt of Refund yet.

Looking forward to hear.

Regards,

Dear Sir, Due to pandamic ( Covid 19) my family Airticket been cancelled by the Airindia, After 1 year, Till the refund os not reached me

There is no response form them too

I am trying to reschedule my flight of AIR INDIA, but in spite of contacting the costumer care for 16-17 times for the last 4 days and waiting for 1 hour each call, my request for rescheduling is not processed. All they do is to let me wait for around an hour and then disconnect the call in between.
Through this forum I request AIR INDIA to address my issue and resolve it as soon as possible.

Dear Team,

On 13th July I tried to reschedule my flight from Bhubaneswar to Mumbai for 2nd August 2021 through my open e ticket. Customer service team assured that they have scheduled the ticket for the above mentioned date and I will get mail confirmation with PNR details within 24 hours, however I didn't receive any mail confirmation.

I tried to reach out to customer service team on 14th July, but I was surprised to know that it was not scheduled on 2nd August 2021. I have recorded the entire conversation and can share as proof.

This is pathetic customer experience.

Sir I have booked tickets from Goa to Mumbai on 13 Apr 21 two passegers DD WAGHMARE and dk Mishra but system booked same passegers twice.which truble in travelling.and I m trying to cancel one ticket but system not accepting.
Rather than how system can book same personal booking twice in same flight with same mobile number and email id.
So kindly consider my request to canellation my one ticket which booked twice by same passegers name in same flight to avoide economical hardship to individual.
Thanks & Regards
Please cancel my ticket no[protected] pnr Y26PL and give refund. thanks
Cancellation case i.d. no 08959583

Passenger Aarushi Mathur
Date of Travel 14/05/2021
Journey Bombay to Newark
Class Executive
Refund Required Rs 297267/=
Status
Flight cancelled by Airlines.
Refund agreed by Air India BUT Refund not given
Booked by Sunil Mathur
As per Supreme Court guideline refund must be given within 21 days of cancellation same not adhered by Air India

Hi Team,

ticket number[protected]
I have not received my refund yet. I checked the status and it shows "Under process". As you have mentioned the refund amount will be credited in 4 weeks. I called air India support and they are mentioning that refund is made. Could you please verify and let me know. Please consider and refund it as it's a huge amount and I would like to have the trust in my future bookings.

Reference No: MD-IDEL[protected]
Feedback 1
Feedback Type: Feedback
Category: Online Tickets booked on Air India Website and Air India Mobile App
SubCategory: Refund of Cancelled Booking
Location: Delhi

Creation Date: 25 Mar 2021
Current Status: Under Process
Last Updated On: 25 Mar 2021

I booked a return flight toronto-newdelhi-toronto
My initial date return from new delhi to toronto was in apr 08, 2021. Since Canada govt put ban Air India rescheduled our flights. Air india told as flight was cancelled they will give full refund.
Our pnr # is H1R04
They told us 21 days for refund, we are waiting since June 10th for the refund. Everytime we call air india they give us a service requests number and tell we will get a call about the status of refund but no one calls and no one emails us
Service requests # 10201106
10699330

Pls help us getting the refund asap
Our name on tickets were as follows
Sonika Singh
Pramod K Singh
Vedant Singh

I had booked ticket last year waiting for refund.the status shows refunded but I have not received any amount. Provided my bank statement and all details.no response.

My flight was cancelled by airlines.
I have been calling the airline's helpline for 2 months...to get my refund.
They are not helping me nd They disconnects the call... i have called atleast 20 times.
Help me to get my refund.

I had booked International ticket from JFK to Hyderabad via Delhi .I had to cancel this journey as AirIndia had rescheduled flight from Delhi to Hyderabad and rescheduling caused wait time at Delhi of 7hrs 30 minutes.
As per Air India policy, I am supposed to full refund (Due to reschedule of flights by Air India) for my journey.
I had cancelled tickets on April 14th 2021. I have called 7+ times air India customer but still my refund is not processed.

E-Ticket No:[protected] and[protected]

1) Name of passengers : Ram Niwas Jindal and Rekha Rani ( Total 2 passengers)

2) Schedule of travel

JFK to Hyderabad (Return Journey)
21st Apr 2021: JFK to Hyderabad via Delhi

Regards,
Ram Niwas Jindal
M: +[protected]

I have booked my air india flight ticket for the travel from Frankfurt to Chennai for the date 07.10.2020. Air india cancelled all the flights between Germany and India upto oct 16, 2020. Since I went to India for an emergency case, I didn't want to reschedule my flight for the future dates. So I took another. Its been almost a year and I haven't got any refund from Air India. Whenever I talk to the customer care they tell to fill the complaint form and they will get back in two days and I have not got any update from them. Now they are telling the refund is done and I have not got it in my bank account. I tried mailing them with account statement and now again they don't reply. This is very hard and stressful.

I had booking from Pune to Delhi PNR: NF[protected] and Delhi to SFO PNR: NN[protected] dated June 26 2021. Because domestic flight got impacted due unknown reason the international flight was also needed me to cancel. Hence I request you to provide refund towards the cancelation of both the flights.

Call multiple times but every time got the same answers but no refund yet.

Here is the RA( [protected]) for booking NF[protected]
RA([protected]) for booking NN[protected]
Both refund request submitted on 3 June by makemy trip.
Please fo the needful as early as police. As per law 21 days refund policy is already passed.

I was booked an Air India ticket for the journey from Ranchi to Vadodara for the date 29.05.2021 of booking reference ZBV50 but Air India flight was not operated on 29.05.2021 on the above route and this was confirmed by Air India Ranchi airport on 22.05.2021 and due to this I select for ticket cancellation after asking by Air India and ticket cancelled on 22.05.2021 but refund amount has not been credited to my account till now after passing 48 days. In between i mailed 2 times and called to customer care 4 times but result is still zero.

My e ticket details are :-

1. Air India 13- digit E-Ticket number[protected],[protected],[protected]

2. Name of passenger - Dharmveer Kumar, Megha Rani, Mayank Kumar

3. Date of Travel - 29.05.2021

4. Origin and destination - Ranchi to Vadodara

Its been a year since I have been behind you for my refund. I fill out all the details in your website. Sent all the documents. But still get no response from your e commerce team. I call you guys every mont to check the status but they end up giving different answera. Some say initiated. Some processing and some say not yet initiated. Your service is extremely annoying .
I just need my refund

eticket[protected] and[protected]

Dear Sir,

The following ticket has been cancelled through the customer care Air India representative on 31/05/2021. Customer care representative also informed me that a full refund will be issued.
Details:

1. TIULIP ROY Ticket number[protected]
2. MANASI ROY SARKAR Ticket number[protected]

I have not received the refund yet. It is already 48 days after the cancellation. I have contacted customer care several times but with no result