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Air India Complaints & Reviews

www.airindia.com

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Updated: Feb 28, 2025

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Bad 😕 It seems that Air India has not focused enough on responding to their consumers’ feedback. Because of this, many concerns and issues remain unaddressed, making customers feel ignored and dissatisfied with their experiences.

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they called me and asked my documents with 1500rs. after i am avoiding they continue their insisting to pay amount

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Air india airlines fraud hr - mohit sharma

they called me and asked my documents with 1500rs. after i am avoiding they continue their insisting to pay amount

they called me and asked my documents with 1500rs. after i am avoiding they continue their insisting to pay amount

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To get the remaining balance amount of $280 against ticket cancellation

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Air India reviews & complaints page 61

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I booked 2 tickets bearing PNR HTKDJ from London to Kolkata via Flipkart, But I could not avail the same due to cancellation of flight service between the UK and India. I, however, rescheduled the flight but this time too (E-TICKET NUMBER:[protected], EXCHANGE TICKET:[protected]; E-TICKET NUMBER:[protected], EXCHANGE TICKET:[protected], it was not possible for me to make the journey as prior to commencement of the journey, I tested...

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My flight Air India got cancelled due to operational reasons, and i had given request on 22nd April 2021, & again on 4th May 2021 for the refund and still there is no communication from Air India till now. When called customer care last week they told we have forwarded Refund Application [protected] for 098-[protected] to Air India on 28 April Request you to please intervene and get it resolved. Below is the ticket details.
PNR : ZDM90br...

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I had contacted Air India customer care number on 4 May 21 for cancellation of two tickets.
1) PNR 'YXZWG' containing ticket nos[protected],[protected],[protected] and[protected].
2) PNR 'J521N' containing ticket nos[protected],[protected],[protected] and[protected].
Since, then I have called on the customer care number many times. I have also sent many emails & reminders to Air India for information...

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I had cancelled my ticket H0M7W due to covid -19 issues and requested for refund, but refund has not been done yet. the ticket details given below :-
Passenger Name - Dhananjai B
Mailing address - HQ CE(Air Force) Nagpur Zone, Vayusena Nagar, Nagpur-440007
Contact - [protected], mail- [protected]@gmail.com
Ticket Number - H0M7W
Flight details - Srinagar-Delhi-Mumbai, AI 826 and AI 624
Date of travel...

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So I booked my ticket through ixigo, and because of rising cases of COVID-19, I canceled the ticket 1 month before the date of travel still I was charged heavily for cancellation on the partially refundable fare type.
and then I was refunded just rs753 on the payment of Rs.14133 for booking.
date of booking: 14th March 2021
date of cancellation:7th April 2021
date of a cancellation initiated through agency:3rd...

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Address: India

Eticket #[protected] bought on 02 March 2020 for a onward and return journey to Stockholm from Kolkata and back on 10 July and 24 July 2020. Due to outbreak of Covid 19 this journey could not take place. Air India extended a period till 31st December 2021 by sending an email.
This year I enquired in March if I can fly in July 2021 to the same destination and I came to know that no flight of Air India is operating in any of the Scandinavian...

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Air India had canceled my flight for which they agreed to refund the full amount. However the same has not been refunded till date. It's been more than a month now. PNR details are J5HG4. Flight from MUMBAI TO PORT BLAIR for 02 May 21. Passenger name Amit Jain...

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More than 13 months have passed, and yet no refund and Air India is still 'sitting' on our money as is the case with many other people despite repeated requests.Two tickets were booked to the US on 15th Feb., 2020 before the lockdown was announced, for onward/return travel on 12th Apr. 2020/17th May, 2020, ....

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Address: 18-D, Royal, Shipra Suncity, Indirapuram, Ghaziabad

Booked a ticket for Rs 4993/- through Ease My Trip for DEL-BLR by Air India to travel on 23.08.2020.

This ticket was cancelled on 18.08.2020 but the refund has been received only Rs 437/- however it would have been min Rs 3000/-

I have been following with the agency i.e. Easemytrip as well as with Air India Customer Care since the last 8 months but in vain.

Air India customer care says - get in...

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E TKTS[protected] & 30 DT 5.2.21 were cancelled on 24TH FEB vide AUTHO 029741 . YR agent said REFUND would come in 21 DAYS .
emails were NOT responded.
Again yr executives were contacted on 9th Apr . Then I was told to approach ecommerce . That was done . Again REFUND has NOT yet been RECEIVED ....

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On 20th March 2021, I booked a ticket to fly from London to Delhi. The transaction failed the first time and succeeded the second time. But I was charged twice while I got only one ticket.
I tried calling Air India 3 times for getting my refund of 372 Pounds. Each time, I got a different answer. I filed a ticket through Air India feedback. I got an automatic acknowledgement. But no response.
Feedback Reference Number : WB-ILHR[protected]br...

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I have been told that my ticket for flight cancelled due to covid has been refunded.

I have not received any refunded money. I have been calling both airlines and the bank. Air India replies they have refunded and Bank says they have not received any money,

Air India is also not informing me the bank transfer details.

Can you please me in getting my refund.

My ticket number is[protected]...

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Address: Port Blair

This is to inform you that my flight from New Delhi to Port Blair was scheduled on 06/04/2021 in the name of M. Yusuf Through PNR No. Z4PVJ due to some reason I had cancelled my flight by calling the air india customer care on 05/04/2021 and therein they told to mail at [protected]@airindia.in for recovery amount, but till date I haven't recieved the refund amount later I went to the Air India office and assistant of air india counter from...

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Address: India

I booked my flight and canceled it back in Jan 2021. My refund was initiated on the same day but I haven't received the amount to date. It has been 16 weeks now while I was asked to wait for 3 weeks for the amount to get transferred....

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I have booked Air India flight Ticket Numbers[protected],[protected]PNR Number - J834L)for the flight AI425 from Delhi to Kannur scheduled on 17 April 2021. The flight was rescheduled and I cancelled the tickets through Air India customer care executive on 14 April 2021. I have also written to [protected]@airindia.in on same day for initiation of refund. More than a month has passed and no refund has been received yet and not even an...

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Hi my name is Mukesh singh. Yesterday I was travelling from Delhi to Mumbai with AIC865 my PNR number was H19R2. I checked in two bags out of this two bags my one bag is completely broken which I was check after leaving the airport. Please provide me the needful information...

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I am keep on sending mail to ([protected]@airindia.in) as AirIndia suggested.

Cancellation happened on 15th Jan 21, but still i am waiting for refund.

Booking Reference (H0SK5)...

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Had cancelled my Air India e-ticket no.[protected] on 24 Feb 21through Air India call centre. The ticket was fully refundable as was also confirmed by call Centre during cancellation.The ticket was for travel on 25 Feb 21 on Delhi- Kochi sector.
Inspire of my repeated call to call centre, the refund of Ra 17264 has still not received by me even after more than 45 days. The case I'd for call centre complaint is 08531122 dated 21...

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So on 22/11/2020 I bought 2 plane tickets from BOM to CCU. Due to the Covid I needed o cancel the trip and asked for the refund. So I canceled the flight and they said they will charge some cancellation fees and return the rest on our Credit Card. But since December 2020 I am still now waiting for the money.

This is insane... Very fustrating. I called them 5 time and promise me they will refund within 30 days . They ask me...

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After paying the rescheduling charge to Air India through the link which was forwarded by Air India customer care, Air India did not provided me the tickets on time and I took another tickets of Air India worth Rs 18, 299/- (for my journey). Request please refund my amount of Rs 10, 504 (ticket fare) + Rs 1, 061/- (rescheduling charge) = 11, 565/- for not providing me the tickets on time or Refund the amount of Rs 18, 299/- which I paid again...

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