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Air India Complaints & Reviews

www.airindia.com

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Updated: Feb 28, 2025

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Bad 😕 It seems that Air India has not focused enough on responding to their consumers’ feedback. Because of this, many concerns and issues remain unaddressed, making customers feel ignored and dissatisfied with their experiences.

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they called me and asked my documents with 1500rs. after i am avoiding they continue their insisting to pay amount

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they called me and asked my documents with 1500rs. after i am avoiding they continue their insisting to pay amount

they called me and asked my documents with 1500rs. after i am avoiding they continue their insisting to pay amount

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To get the remaining balance amount of $280 against ticket cancellation

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Air India reviews & complaints page 58

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Please note I am really disappointed with your services for refund. Since I Booked the Ticket Number[protected] /19 /18 /17 i haven't received the Refund which has been booked on 15 Feb 2020, call center team its mentioned as refunded on 16 March 2021. But the amount is not reverse in my credit card. I have checked with my Bank and its confirmed that the amount is not reversed

Today I told Air India Call Centre Team( Sujata)...

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Address: Mumbai

Refund Application No [protected] has been made by GOIBIBO, thru which we had done my booking. This Refund application was made in Feb 2021.

Payment is still not done for cancellation done in March 2020.

Details of My Correspondence with GOIBIBO is as below:

1. I Nivedita Rajendra Sukthankar booked a round trip ticket of Air India from Mumbai to Newark and return, thru GOIBIBO in June 2019.br...

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This is regarding the ticket I booked from DXB to COK for the travel date July 7, 2020. Booking ref# Y9Q2F

I have not still received the refund for this ticket as flight was cancelled on this date due to lockdown. I have already called customer care and they have cancelled the ticket.

Below are the ticket details.
• E-Ticket number starting with 098 (13 digits)
• Passenger's Last and First...

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Website: www.airindia.com

I have to cancel the second leg of Journey from Delhi to Washington DC
due to Pandemic situation.

Below are the ticket details for refund -

Eticket #
MRS BABITA JAIN[protected]
MR RAKESH JAIN[protected]

The ticket cancellation was processed through customer care.

Please process the refund using the same payment method used for ticketing.

We...

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Sir my flight was cancelled by air india and their customer care rep told me that I'm eligible for full refund on ticket cancellation. I cancelled my ticket but I received 1/10 amount only. Please help sir I am a army person...

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I have booked a ticket from Agartala to Delhi for 6th of June 2021 and PNR Number allotted Y6KMB but flight has been cancelled Air India and rebooked on 7th June 2021without giving any information about rebooking of ticket.. I can't travel on 7th June
Passenger Detail:-
1. Anuj Kumar Sharma Ticket No[protected]

2. Parul Sharma Ticket No[protected]

3. Prachi Sharma Ticket No[protected]br...

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PNR- JSB7V
Flight details- Raipur to Dimapur
Passanger Name- Domeshvar Kumar
E-ticket number[protected]
Udchalo trip ID- 8879760...

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It's been more than 2 months, I have still not received the cancelation amount of Rs. 1, 45, 581 for the ticket booked with Air India. Due to flight suspension from India to Canada, my flight was cancelled and I was promised a full refund.

Every time I call the customer care they say wait for a week and you will definitely receive the refund. The company's policy of 21 days for refund doesn't hold any value. I have lost the...

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After 60 days of following up against the ID [protected], refund not being made by the air line, air India.

Seems to very ridiculous, at the same time how can we trust air India !!!...

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Dear Air India Team,

This is further with reference to " Non issuance of Refund" for an attempted ticket booking done on 19th March 2021 @ 21:30 hrs IST. The ticket was not issued but the amount of INR 65, 158/- has been debited from the account. PFB the details of the transaction below.

1. PNR No. HR9D9
2. Transaction Id :S55263385
3. Transaction Date : 19 Mar 2021. 9.30 PM.
4. Transaction...

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I booked my tickets via air India website, due to certain reasons I had to cancel the tickets. I cancelled the tickets on Apr 27th and its been 2 months and yet to receive my refunds. I have contacted the customer care atleast 5 times trying to follow up but always ended up with no answer.

Ticket No.[protected]

Harishkumar
+[protected]...

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Respected authority

transaction ID- 0986G143959PR
as per the above transaction ID provided from AIR INDIA call center also provide information that AIR INDIA made a refund 16 day ago but till today I didn't get the refund amount yet. besides that nobody provides me information which I need as per below
1-what is the refund amount?
2-on which date you made a refund?

I'm requesting air india...

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Respected authority

transaction ID- 0986G143959PR
as per the above transaction ID provided from AIR INDIA call center also provide information that AIR INDIA made a refund 16 day ago but till today I didn't get the refund amount yet. besides that nobody provides me information which I need as per below
1-what is the refund amount?
2-on which date you made a refund?

I'm requesting air india...

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Address: Air India Regional Head Office Address: Air India Ltd., Airlines House, 113, Gurudwara Rakabganj Road, New Delhi – 110001

I made booking through air india website for both my onwards and return journey, at payment page i selected PhonePe service and entered my upi id after receiving notification for payment in app, I had done my transanction succesful within seconds but after making payment, waited almost till timer on payment to reflect to Air India website, then after few minutes website got struck and it dint even show failed or error any kind of issue, when...

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Taking follow up multiple times, calling your customer support for approx. 15-20 times and getting the same reply for my refund process.

I have mailed ecommerce multiple times and received 1 reply on[protected] that the amount will be credited within 18-20 days but still its 8 month no amount has been refunded.

I have raised a complaint for National Consumer with complaint id 2670282.

I hope I...

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Address: India

Website: www.airindia.in

I have requested for my refund 4 months ago. I have emailed to [protected]@airindia.in, [protected]@airindia.in and called at least 10-15 times for my refund. Worst customer service representative, does not know anything, refuses to help and gives false information just to get rid of the call. At the end of all calls they do not even let us give the review and try to convince us to cut the call so we will not go to the review portal.
None...

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Hi Team,
My name is Rajesh Sharma and my PNR number is YHZ76. I have received an email from AIR INDIA on 22-Mar-2021 7:54 PM, that my ticket is cancelled due to operational reasons. I want to know when I will receive the refund. My ticket details are as follows.
I am trying to call the toll free number which is on the website, but nobody is responding. The call wait time is high and when my number comes the call is disconnected.br...

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This is my eTicket number[protected], I have cancelled the ticket by calling the customer support on 30th Apr 2021 but as of now the amount was not refunded.

Sent multiple email and called customer care but no response and they are not ready to provide escalation email and contact number also.

Please check and let me know, if you have any question please call me back at any time

Attach the...

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I had a confirmed booking for myself to travel from San Francisco to Bangalore and back for 11-May and return on 20-May. My ticket was cancelled because the flight was cancelled. Raised a refund request back in May but never got an acknowledgement or refund.

Eticket[protected]...

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My air ticket got cancelled in January, it's been 6months where I didn't get a refund yet. Whenever I give a call to them it's said it's under process....

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