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Updated: Feb 28, 2025
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Air India reviews & complaints page 83

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S
S. Sharma
Dec 11, 2019
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flight no. ai 587 cancellation

Address: 401, NEEL KAMAL APARTMENT, BD39 RABINDRA PALLY, KOLKATA-700101, Kolkata, West Bengal, 700101

I had booked a ticket from bangalore to cochin on 1st august for flight no. Ai587 (Pnr no. Hkqbf) leaving bangalore at 22.00hrs and reaching cochin at 22.55 hrs on 19th dec2019. We are a group of 6 persons booked under the same pnr. All o[censored]s are senior citizens in the age group of 60-72 yrs.

Suddenly on 11th dec. Ie after 4 months 10days, i was informed through sms that my flight is cancelled without assigning any reason whatsoever....
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L
LookOutABC
Dec 11, 2019
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air india not giving refunds back

The ticket was cancelled promptly within 24 hours of booking by the air india customer support agent while on the call with me. He mentioned that the refund will be reflected within few days on my account. I have been calling the usa customer support number and already called 5-6 times already about this and sent multiple emails on [protected]@airindia.in about it with no response.

My credit card company is about to charge me...
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A
Abhishek Malviya
Dec 10, 2019
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transaction failed while booking ticket on airindia site - but charged money

Hi,

I tried to book a ticket on airindia site (On,), from london to indore. While entering all the the details, i proceeded to make payment, but the payment failed at billdesk gateway (After passing back authorization). And money about gbp 1189 got deducted from my account. I called up the customer care and they asked me to drop an email to [protected]@airindia.in about the issue, and assured me that i will get a response within...
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D
dramey8384
from Mumbai, Maharashtra
Dec 10, 2019
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flight delay ai 863 due to landing failure in first attempt at mumbai

Sir,
This is to bring to your kind attention that Delhi to Mumbai bounded Air India flight AI 863 was delayed first at Delhi airport by 15 min reason stated was Incoming Aircraft carrier arrived late at Delhi, second delay resulting due to landing failure attempt, almost took 30 minutes to land AI 863 again in repeated attempt, reason not stated for landing failure attempt. I am a frequent flyer with Air India and never have experienced...
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M
monalisamhn24
from Chennai, Tamil Nadu
Dec 9, 2019
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flight cancellation was not communicated.

Address: 3703/6722, Prachi Vihar, Palasuni, BBSR, 751010

I am monalisa mohanty, from bhubaneswar. We had booked air ticket through goibibo from bhubaneswar to shirdi via hyderabad. Ticket was booked on 8th sept 2019, and travel date was 22nd nov 2019. On 22nd nov we (6 people, out of them 3 were senior citizens) traveled from bhubaneswar to hyderabad and there in boarding pass collecting counter we were told the flight was cancelled. There was no prior communication or intimation was sent neither...
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K
kannanatjamnagar
from Bengaluru, Karnataka
Dec 8, 2019
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delay of more than 3 months in refund for cancelled flights

Address: 49,sector 3, Motikhavdi, Jamnagar, Gujarat, 361142

— forwarded message —
From: ecommerce ecommerce
Date: tue, 8 oct 2019, 12:28
Subject: re: [external]re: schedule change - revised itinerary information - locator/control no.: hvc86 aibe 49482289
To:

Dear sir,

Greetings from air india!

We apologise for the inordinate delay and regret that you have not received the refund of your ticket.

We have...
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R
RituAnand51
Dec 8, 2019
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theft of jewelry at new delhi, igi airport

My complaint has been lodged with you 75 days ago. Yet, i have not received any correspondence from ai about the issue at all. Please help. I was told that i would be hearing from the air line in a few weeks, but now it is almost three months, and not a word has been heard from them. It is really disgraceful, as i had also written to them and got no response. Please help....
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C
Christine Jones
Dec 6, 2019
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refusal to give a refund for a cancelled flight.

Address: ?

We booked flights to india and hong kong with air india on 19th april 2019. The total cost of the ticket for two people was gbp 4267 the booking reference was zcy2y.
On the 29th october air india cancelled the hong kong delhi sector of this booking, ai317 on 8.12. This was a connecting flight that connected with flight ai161 from delhi to london heathrow on 9.12. T
They offered no refund or alternative flight and all the contact...
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M
Mrudula Dambre Kambli
from Mumbai, Maharashtra
Dec 6, 2019
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refund not received for over 1.5 month

I had booked 4 tickets mumbai hong kong along with return tickets.
My return flight was on 3rd november 2019, which was cancelled by air india.
The details are as follows.
Flight # ai311
Date - 03 nov 2019
Pnr # y4277

It has been 1.5 months but i have still not got my refund. Your call center has no answer to my refund query. I have written earlier to ecommerce but no reply for same. I tried...
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L
Lakarun23
from Ernakulam, Kerala
Dec 4, 2019
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refund request

Hi team,

Since the below tickets have been cancelled automatically due to non availability of any other flights, i would request to credit the complete refund asap.

Pnr # yyelz
Pnr # h6vp0

Kindly assist further to refund the amount in my account asap so that i can further book alternate air india flight tickets for a different destination...
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S
Suvan Shirsat
from Panaji, Goa
Dec 4, 2019
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no working helplines for refund of failed payment transaction

While I was booking my ticket, I paid the amount of Rs.3224 through UPI via Google Pay. Unfortunately the request failed and the ticket didn't get booked, but I still ended up losing my money.
So I went through the entire booking process again and booked my ticket.

I contacted all the given phone numbers under customer care support but none of them work. I also sent an email to [protected]@airindia.in but got no response.br...
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K
Karishma10
Dec 4, 2019
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did not provide a connecting flight even though their flight reached late and baggage took 1 n a half hour to arrive

Address: Shivbagh, Ramprasad, Dakshina Kannada, Karnataka, 575002

We travelled from frankfurt on[protected] by air india and reached mumbai on[protected] at 4.46 a. M. The flight was supposed to land at 4.15 a. M. The baggage took 1hour and 45 mins to come and it reached at 6.30 and many o[censored]s missed the connecting air india flight to bengaluru. We were told by the duty offocer that he would try to send us directly to mangalore from bombay since we had an indigo flight from bengaluru to mangalore at 11.10...
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H
Hemant564
from Delhi, Delhi
Dec 3, 2019
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related to service: wheelchair

Hi team,

At tha time of booking i have applied for 2 wheel chair for my parents who are medically unfit. After reaching to airport we didn't get the wheelchair for 30 min and they were sending us from one counter to another. After an hour i got 1 wheel chair only where i asked for 2 at time of booking.

Please take the necessary action for the same...
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P
Pranabkumar75
Dec 3, 2019
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denied wheel chair assistance for mrs urmila singh travelling from ranchi - delhi - doha on 28.11.2019 under e ticket: 0989443718133 (pnr z5qne

Address: Villa 9026 , dukhan qatar petroleum, 100001

Hello, this brings huge shame to me that air india is ridiculously handling people with wheel chair assistance. If you can not manage persons with special needs already requested in the eticket, then what the hell you will do with normal people. This is absolutely uncalled for and needs immediate actions of the people involved.
My mother underwent knee surgeri and that was the reason for requesting wheel chair assistance during her...
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A
Archi2157
from Almora, Uttarakhand
Dec 2, 2019
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regarding refund

महोदय,
मैं प्रदीप सिंह पंवार flight no ai 9610 जो 29 nov 2019 को 17:50hrs पर देहरादून से देहली की थी।
समस्या यह है कि मैं देहरादून एअरपोर्ट 16:00 से 16:15 के बीच में आ गया था आप एंट्री गेट पर जो कैमरा...
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S
Saranya Govindaraj
from Bengaluru, Karnataka
Nov 30, 2019
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regarding flight delay and the loss we ended up due to delay

Address: Hadapsar, Pune, Maharashtra, 411028

Wanted to bring up an incident which caused us a huge loss due to air india's flight delay and looking for response from the airlines regarding the delay. We traveled from lucknow to delhion 29th nov 2019 through air india's ai-432 pnr - j82xs. The flight was scheduled to depart on 14:05 but actual depart time was 16:20 with more than 2 hours delay. We ended up losing our connecting flight in delhi through a different airline and had to cancel...
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A
Arvind Vs
from Bengaluru, Karnataka
Nov 30, 2019
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inaction on baggage damage complaint filed at bangalore airport

Address: 560068

Dear air india team,

Dear team,

It is utterly disappointing that even after 2 weeks of filing complaint on baggage damage at bangalore airport, no body collected suitcase from my home. Every time i call (Around 4 times), false promises are being made that suitcase will be collected next day.

I have another international travel through air india on next saturday. I don't have a check-in suitcase...
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P
Pardeep Phullay
from Delhi, Delhi
Nov 29, 2019
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I am complaining regarding long delay in flight departure.

I have booked flight ai 115 from amritsar (Scheduled departure 19:00) to delhi (Scheduled arrival 20:10) on nov 29, 2019 but it was announced that it will departure at 22:15.

I have booked this flight as i have train to catch from new delhi railway station at 23:55 on nov 29, 2019 and have to join office tomorrow nov 30 morning. Due to this unprofessional behaviour of air india, i am going to miss my train and can't able to...
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M
maxu_70
from Etawah, Uttar Pradesh
Nov 29, 2019
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money deducted but ticket not booked

Address: New Delhi, Delhi
Website: www.airindia.in

I was booking a flight on 22 nov for 23rd from delhi to indore. I paid to air india which was successful from paytm but it showed error msg on air india website and ticket was not booked. I spoke to air india they told to send screen shot to [protected]@airindia.in, which i did same day but i've not received the refund for same. I tried to call air india several times but they didn't respond up to the mark...
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S
shruti.s86
Nov 29, 2019
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delayed flight/missed connection

Address: Ghaziabad, Uttar Pradesh, 201009

Hi
I flew on 24th november on ai 113 flight from delhi to birmingham. Flight was delayed by more than 2hours causing me to miss my connection from birmingham to glasgow specifically booked after 3hrs and 10mins gap in between.

I had to then stay in a hotel and book a train for next morning which was monday, missed my work and was totally stressed out.

I have attached copy of air india boarding pass, flybe...
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