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Ali Express Complaints & Reviews

www.aliexpress.com
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Updated: Jul 12, 2023
Complaints 330
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Unresolved
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Bad 😕 It seems that Ali Express has not focused enough on responding to their consumers’ feedback. Because of this, many concerns and issues remain unaddressed, making customers feel ignored and dissatisfied with their experiences.
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Damaged watch returned but no refund

Ali Express reviews & complaints page 10

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M
MJ Shaikh
from Mumbai, Maharashtra
Dec 26, 2018
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product size is mismatched

Address: 380028

My order id is [protected] i've bought this product on 24th november 2018, with m size which is my regular size but they send me very small size which is not fit to me i've made a dispute as well but not getting proper solution and without my approval my dispute is closed i've request lot's of time to seller to take back your jacket and give me my refund but seller is not agree, one more thing i've seen seller feedback form that i've noticed...
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N
nitinsharmama@gmail.com
from Indore, Madhya Pradesh
Dec 17, 2018
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tangnest 2018 men winter jacket warm - 96483135011124

Website: www.aliexpress.com

The jacket which i got is very very tight.. When i return the jacket they said no.. They dint refund my amount niether they return the product or sending replacement... Seller discription clearly says if product not as discribed then it will be returned or customer can keep the product.. I made video and send them i posted photos to them..plz let me know in case you can help me.. [protected] is my no....
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V
Veveknath Ramesh
from Chennai, Tamil Nadu
Dec 16, 2018
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charged by sending empty shipment

Address: 600020

I had ordered a pendant from aliexpress for $60, but i received only a empty packet from the seller. The seller claims that the package was sent and the shipment was stolen during transit. When i raised a dispute in aliexpress, they did not understand the claim and charged me. They did not understand that i am the end loser here. The seller has received the payment for his product. But as a buyer i have lost my money as well as did not receive...
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D
diff_2013
from Pune, Maharashtra
Dec 16, 2018
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e-shocking seller wrong shipping

Website: www.aliexpress.com

I have had not very good experience with aliexpress.com website. Still i made a mistake of placing my next order with a seller named e-shocking.

Realizing that it's very important to ensure that registered post tracking is possible in india post, i opted for china post registered mail shipping for my order. Seller was new so i thought he might be more sincere.

To my surprise the seller shipped the item using...
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N
nausalik4
from Gurgaon, Haryana
Dec 14, 2018
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non receipt of my product

Address: New Delhi, Delhi, 110025

I ordered a ear phone for $1.87 from Aliexpress on 26-October-2018 and was scheduled to be delivered in November 2018 but till date, i.e. 12-Dec-2018 the product is not been delivered. I am been following up since via their portal and been interacting with their consumer support but each time a new assurance is given to me and nothing happens. I even raised online dispute on Aliexpress but of no avail. Its a breach of trust with the consumer...
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R
rayalll13
from Nashik, Maharashtra
Dec 5, 2018
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shipment stuck

Address: 411001
Website: Ali Express

Ry[protected]cn is my shipment is stuck at your office since idk when
Really want this asap
What is taking so long for it to get released from there?
I mean why is the delay
Why are you people not able to manage this
And when we call we get no response really disappointed from this service
In this day and age of fast service why is our indian service making a delay like thsi...
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A
amorwebas
Dec 2, 2018
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I lost my money and ali express is the reason.

Website: www.aliexpress.com

I didn't receive many orders, and when i open a dispute for each one as ali rules said, i found that my account had been deactivated because of this disputes.
What shall i suppose to do when i didn't receive my orders???
And i open many appeals to reactivate the account and nothing happen.
Also i contact the sellers and they accept to refund me and i send these screenshoots to the customer service team, and also nothing...
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D
diff_2013
from Pune, Maharashtra
Nov 30, 2018
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wrong actions by seller

Website: www.aliexpress.com

Hi,
First of all this is an informative post. However I write this post to make Indian consumers aware if they are going to shop for products online at International shopping sites.

I placed an order for an item from Aliexpress shopping site. The seller is named Onfine Leo. The estimated time of delivery was set at 35 to 55 days. Aliexpress has a buyer protection program whereby if the order is not received then you...
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Niranjan Jaysingh
from Dongargaon, Chhattisgarh
Nov 27, 2018
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refund amount not received till today.

Address: New Delhi, Delhi, 110003
Website: aliexpress.com

I have purchased one power bank having order number:
[protected] on date 21 june 2018. The product did not received by me so i open dispute. After repeated contact with the company the seller informed me that dispute finished. But till date i did not get the refund amount after a long time of over 6 months. The seller states that refund amount returned on 21 august 2018. But till date i did not get the refund amount. The seller...
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A
A. Sarwar Borah
from Gurgaon, Haryana
Nov 15, 2018
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unauthorised opening of an account from my id in ali express

I received an email on my id [protected]@gmail.com from ali express mentioning that a product has been purchased from the id. On clicking the link, i was led to the ali express website, wherein i found an account has been registered without my knowledge in the shopping portal with my id. I logged in with the forget password option and found that two watches have been purchased through the account, and the delivery address mentioned is in pakistan....
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K
Krish Bayini
from Pune, Maharashtra
Nov 14, 2018
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change of state name entered wrongly

Address: Hyderabad, Telangana, 500003

Hi,
I have wrongly entered wrongly the shipment address arunachal pradesh and i actually intend to change it to andhra pradesh, hyderabad,

Please send the product to 5-1-293 old ghasmandi, ranigunj, secunderabad, hyderabad. Telangana 500003, as ali express app doest updated with the state tenagana.

My oder id :[protected]
My tracking id : ry[protected]cn.

Please send the shipment...
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N
NehaNKhan
from Delhi, Delhi
Nov 14, 2018
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phone cover

I had ordered a phone cover along with 2 other items. I have received the two of them but not the phone cover. Whenever i track it says the item is in transit in india. The status is same since 24th october, 2018. It is stuck in custom? What does it mean when it say ‘in transit arrived in india’?
My order number is
Lp[protected] (Ua[protected]sb)
Kindly help!...
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J
Jassim Muhammed
from Mumbai, Maharashtra
Nov 12, 2018
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order closed

Address: 400086

I had placed 2 orders with id number
[protected]
[protected]
After the payment the seller closed the order i did not recieve my order nor did i review my payment
Both the orders were placed on 19th june 2018
I tried contacting the dealer
The dealer asked me to change the payment method later there was no reply
Both the order cost me 5.85+4.99 usd
Hoping to get my refund...
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R
Reema Noaman
Nov 1, 2018
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payment not received and stalling the process

Website: www.aliexpress.com/?spm=a2g01.9316742.1000002.1.a96c44gR44gRcI

I ordered 5 things from aliexpress a month ago and i haven't received any of the purchases except one and i had to pay triple the amount when i received it to customs and i never had that before when i purchased items online i only paid for shipping but never for customs and when i opened a dispute they kept on stalling and the deadline for the delivery was finished and during this process i got a lot of emails from aliexpress stating that...
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M
Mateen Mirza
from Nagpur, Maharashtra
Nov 1, 2018
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why my 6 order still pending 30 to 50 days aliexpress

Address: Aurangabad, Maharashtra, 431007
Website: Aliexpress

Why my 6 order still pending?

1) order id
[protected]
Traiking number
Un[protected]cn

2) order id
[protected]
Traiking number
Lp[protected]

3) order id
[protected]
Traiking number
Lp[protected]

4) order id [protected]
Traiking number lp[protected]

5) order id
[protected]...
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V
vizeeta
from Baikunthpur, Chhattisgarh
Oct 30, 2018
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online buying product not deliver

Address: Gwalior, Madhya Pradesh, 474001
Website: aliexpress.com

I place more than hundreds of ordered to ali express last two years but some products didn't get shipped for more than a month so i requested the customer care by opening dispute that if the product is not getting shipped then cancel the order and initiate the refund. To my surprise they deactivated my account saying violation of trade and security law and locked me out of the system. Now i cannot even access the application and check the...
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B
Babaind
from Neyyattinkara, Kerala
Oct 29, 2018
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order item of kingdetector pi-iking 750 regards

Address: 695503
Website: Nil

Order id:[protected]
Tracking i d:lp[protected]
Order date:06/10/2018, on 11/10/2018 my order item received by line-haul to sending my resume and they have allocated two delivery date ist date is 21/10/2018 and iind delivery date is 27/10/2018, presently they are showing my order has completed.
Therefore please be considered it to getting my order at my house under the consumer complaint act.
Yours faithfullybr...
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V
ValevaruGR
Oct 23, 2018
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94420015489513/zmi 10 power bank

Address: 61100

Product come about 3 weeks after the purchase and worked for 17 days in total. After that only 1 led flashes constandly and does not power anymore any device nor itself. Aliexpress buyer protection is no longer valid and when I contacted the customer support they told me that since the led flashes in the videos I provided, all is good. They just overlooked the fact that in the videos it does not charge my notebook nor that the led is stuck...
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B
Bella Liew
from Chennai, Tamil Nadu
Oct 23, 2018
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order id:95374605302868

Address: 10110

I purchased good order id:[protected] but immediately i know that's not what i wanted. I don't want a cover but a cushion. Then i canceled order 10 mins after purchased.
But the system is didn't work that well. The seller ignore my request by give accuse that she didn't see my cancellation request. She instead sent out the good to me immediately. I raise message to her that i want to cancel the order but the seller ignore and ask...
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G
gibaa007
from Delhi, Delhi
Oct 15, 2018
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product or refund not received

Address: 682042

I ordered a product from aliexpress order id [protected] 2 months back and.GATI was the logistics id[protected] they never contacted me or i couldn't get the product or refund now all they saying are lame excuses for not getting me my money.

It ususally takes aroound 20 days for the product to reach as is from out of country.So i waited around 20 days as said by the aliexpress portal and when i contacted the seller all they...
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