Submit a Complaint
Claimed

Ali Express Complaints & Reviews

www.aliexpress.com
1
Updated: Jul 12, 2023
Complaints 330
Resolved
8
Unresolved
322
Bad 😕 It seems that Ali Express has not focused enough on responding to their consumers’ feedback. Because of this, many concerns and issues remain unaddressed, making customers feel ignored and dissatisfied with their experiences.
Complaints
Contacts

File a complaint to Ali Express

Having problems with Ali Express?

File a complaint and get it resolved by Ali Express customer care. It’s quick, effective and absolutely free!

SUBMIT A COMPLAINT
Online Shopping
Ali Express

Recently resolved complaints

View all complaints

Most useful reviews

2
Dont receive the order
1
t700 sony ericsson
1
product not delivered till now

Featured stories

Damaged watch returned but no refund

Ali Express reviews & complaints page 11

Newest
  • Newest
  • Most Helpful
  • Most Popular
  • Resolved
  • Contains Photos or Videos
  • Oldest
S
Sujan Dhara
from Ranaghat, West Bengal
Oct 9, 2018
Resolved
Report
Copy
Resolved

fraud transaction on my account

Address: Paschim Medinipur, West Bengal, 721101
Website: alibaba.com

I recently notice that yesterday a can't found my rupay card, and near about 36351 rupee are debited from my account.
I immediate block my card yesterday after notice that.
Transaction id - s56434921
Name - sujan dhara
A/c[protected]
Ifsc - ibkl0000420
Description - rpay-poi/aliexpress london gb
Rypay card ending with...4364
Please take immediate action on this to refund my...
Helpful
Found this helpful?
1 Comment
Report
Copy
P
Pallavi664
from Ahmedabad, Gujarat
Oct 3, 2018
Report
Copy

haven't received my order yet

Website: Aliexpress.com

I ordered few products 30-35 days back from ali express. The products didn't get shipped for more then a month so i requested the customer care by opening dispute that if the product is not getting shipped then cancel the order and initiate the refund. There is no customer care no or email address to contact. I have received only 1 order out of 4 and are waiting for it. I want my order to be refunded or to be delivered....
Helpful
Found this helpful?
Write a comment
Report
Copy
M
Margot Camille
Oct 3, 2018
Report
Copy

rejected refund

Address: 1334
Website: aliexpress

I ordered a keyboard for ros last 2nd week of august. As per system 1st week september was the delivery date. Hence, as time goes by i didnt receieved any sms confirming that my ordered will be delivered. I tried to contact the seller he told me that its not his problem if the package is not with me. I raised complaint and they just reject it. I paid trough card i want a refund. I will send a complaint everyday until the money is not with...
Helpful
Found this helpful?
1 Comment
Report
Copy
R
Rajpalpatil
from Savantvadi, Maharashtra
Oct 2, 2018
Report
Copy

damaged product delivered and without notice account deactivated

Address: 412114
Website: Aliexpress.com

Hello all,

I ordered few products from ali express. The products didn't get shipped for more then a month so i requested the customer care by opening dispute that if the product is not getting shipped then cancel the order and initiate the refund. To my surprise they deactivated my account saying violation of trade and security law and locked me out of the system. Now i cannot even access the application and check the products...
Helpful
Found this helpful?
1 Comment
Report
Copy
V
VG Srujan
from Mumbai, Maharashtra
Sep 28, 2018
Report
Copy

did not receive the shipment

I had ordered a 4 pin magnetic charger from ali express on 24july 2018 and still did not receive it and it is 28 September that am complaining. Please see to it that I receive my shipment as soon as possible. The previous time that I had ordered received it in time. Even my protection purchase period also got expired because of this delay. I hope that this issue is resolved as early as possible and some importance is given to this frequent...
Helpful
Found this helpful?
Write a comment
Report
Copy
*
*unknown*
from Delhi, Delhi
Sep 28, 2018
Report
Copy

regarding my orders

Address: New Delhi, Delhi, 110094

I ordered 5 or 6 items from ali express 4 months ago. I didnt even received any product. And moreover, they only demand for card payment so, i havent refunded for my orders. They are juat eating up all the money. They people are fraud. They must have done it with so many people. This is really frustrating. Its ridiculous and want my money back anyhow...
Helpful
Found this helpful?
1 Comment
Report
Copy
L
Laa
Sep 26, 2018
Report
Copy

I brought the machine from this website

Address: China
Website: AliExpress

The customer service so so so bad. They all #. Live chat was # #. I never believed that is true. They never care, they done nothing to help. I swear down been live chat over 100 time for same problems and still not sorted out. They ask the same questions every time, event in the same live chat still repeats the why. They are no ideal what they doing. I can send all pictures of over 100 time chat with them and now i still not received the...
Helpful
Found this helpful?
Write a comment
Report
Copy
mksingh0007
from Begusarai, Bihar
Sep 25, 2018
Report
Copy

my product stuck at kolkata lcao

Address: 851134
Website: Alixpress

Sir i tried to contact kolkata laco but they are help less my tracking no. SYMY[protected] when i tracked it on an app name parecels they shown me that it is in Record item customs information (Inb), A, KOLKATA FOREIGN LCAO, India, KOLKATA FOREIGN LCAO Sir plzz help me & release my product & let it to reach to me there is no update from 22nd sep 2018 ....
Helpful
Found this helpful?
Write a comment
Report
Copy
@
@mahi
from Bellary, Karnataka
Sep 11, 2018
Report
Copy

requesting the refund amount

Dear madam/sir,
I suresh mattaparthi has purchased two power supply boards on your site[protected] and ii received them on in time. Among both products one is working fine and the other is not working, regarding this i contacted the custamer support many times and as well as the seller too, as per the seller requirements i have sent them the images and video of the product which is not working, i have showed them the proof but later...
Helpful
Found this helpful?
Write a comment
Report
Copy
V
Vishalkagarwal
from Pune, Maharashtra
Sep 6, 2018
Report
Copy

the seller is not refunding the amount

Address: Pune, Maharashtra, 411036

Hello dear mam and sir it's vishal agarwal calling from india i have purchased 1 smartwatch from aliexpress after the delivery of the product the product was not in working condition so i raise the complaint against that about 8 times. After the complaint given by 9 the seller is asking for resend the product and pay the shipping charges and then only we will refund the amount. I have sended the video on whatsapp also to the seller. The seller...
Helpful
Found this helpful?
1 Comment
Report
Copy
C
CHVSSneha
from Hyderabad, Telangana
Sep 6, 2018
Report
Copy

did not receive my order but confirmation sent that the order is delivered

Website: AliExpress

I have placed two orders for iwatch straps order no:[protected] and [protected]. I haven't received the them yet but you have sent a mail stating the order is delivered and requesting for a feedback for the seller. Its been more than 2 months that I placed the order and completed the payment also. This is totally unfair. It's the first time I'm ordering from AliExpress and I'm very disappointed with this situation. I was eagerly waiting...
Helpful
Found this helpful?
1 Comment
Report
Copy
S
scbordeaux2000
Sep 4, 2018
Report
Copy

aliexpress customer service

Website: aliexpress.com

I ordered 7x"10pcs new model keychain mini compass rudder key chains jewelry sports trinket helm key ring" on 2/18/18. I received the items on 3/13/18. Some of the compass were operational but not all. I asked to return the items for a refund. Seller jack ho advised that the items are "decorative" not operational compasses. It was not in the description and why would some be operational?. The seller finally accepted and i returned the items...
Helpful
Found this helpful?
2 Comments
Report
Copy
I
irfan98
from New Delhi, Delhi
Aug 29, 2018
Report
Copy

products & delivery

Address: Thane, Maharashtra, 401107

Its really sad to write about the no.1 online ecommerce company in the world-ali express. I have been a customer since 6 years n never faced such irresponsible behavior from ali express.

Everytime i order a few products (Atleast 10 items per order) from them but this time its been the 4th month n i have not received my products & even after opening a dispute & asking for a refund nothing has been addressed.

I...
Helpful
Found this helpful?
Write a comment
Report
Copy
D
Dilu@123
from New Delhi, Delhi
Aug 19, 2018
Report
Copy

I need my refund

Website: trade.aliexpress.com/order_detail.htm?spm=a2g0s.9042311.0.0.4f2c4c4d60m1dl&orderId=8926966127843

I find one like big cheaters like ali express joining hand with suppliers. My case history is this.

My order no: [protected]
Placed on 21 january 2018
Product : phone back cover
Order total:3.68
Shipping:china post ordinary small packet plus
Tracking number:[protected]
Order status:finished
Supplier : haifu digital, china.
Contact name : liang zhou

1....
Helpful
Found this helpful?
Write a comment
Report
Copy
R
Ram Sumanth mnade
from Guntur, Andhra Pradesh
Aug 16, 2018
Report
Copy

I did not received my order and you have sent a confirmation message that your order is successfully

Address: Visakhapatnam, Andhra Pradesh, 530041

Good morning sir/madam
I did not received my order and you mailed me that your order is successfully how it's possible. Please can u send me detail what happened to my order i'd :[protected]
Tracking no : un[protected]cn.
And i done my payment also. How can you do like this. Please send my order or return my money
This is first time i order in aliexpress and i am very disappointed with this order by sending...
Helpful
Found this helpful?
1 Comment
Report
Copy
S
sudha hegde
from Bengaluru, Karnataka
Aug 15, 2018
Report
Copy

held by customs

I have purchased semi precious beads from ali express on 2nd august. It was sent by singapore company to chennai sorting office on 13th august. There after tracker shows it is held up by customs. I don't know whether it is chennai airport or bangalore. How to contact customs and further proceedings? Can i do that online? Then which website to do that?. Pl. Give information...
Helpful
Found this helpful?
Write a comment
Report
Copy
O
Olavo D'Costa
from Raia, Goa
Aug 13, 2018
Report
Copy

always delayed /no deliveries

Address: 403602

You take money in advance and deliver the material after 3/4 weeks or do not deliver the material and refund the money. You make use of the customers money for 2/3 months and refund money. You expect the customer to happy for the full refund initiated by you. When others like banggood can arrange in time, why can't you do the same?
Totalled disappointed with your service....
Helpful
Found this helpful?
1 Comment
Report
Copy
A
anoop pr
from Kottayam, Kerala
Aug 10, 2018
Report
Copy

iphone. I lost my money

Address: Ernakulam, Kerala, 90543172222741
Website: Aliexpress

I buy a phone from your site. It come to my country I pay extra amount for customes duty so it's not afford me ... So I contact your customer care he told it's return it and give back to pay my money but u r company cheat me ..Now 4 months I didn't get my money ...Your company cheating me ... I want my money back
The oder code .[protected]
I want a reply fast then I move legally .....
Helpful
Found this helpful?
3 Comments
Report
Copy
D
Debbie Lona
from Mumbai, Maharashtra
Aug 9, 2018
Report
Copy

item ry997725150cn

Address: 500015
Website: AliExpress

I place the order on 04-03 and it was completed on 06-01, its been over 3 to 4 months my item is stuck there in the kolkata airport, are you guys even working on it. I have been contacting for support for so long but there is no solution from your side. I want my parcel in next 2 days. Please speed post it. Take it as a warring. I even contacted the indian post office, all they say is to raise a complaint and when i do, so solution. The status...
Helpful
Found this helpful?
1 Comment
Report
Copy
A
Abdul Hakim Ansari
from Mumbai, Maharashtra
Aug 5, 2018
Report
Copy

kz ed9 earphone with mic

Address: Mumbai City, Maharashtra, 400029
Website: AliExpress.com

I ordered one earphone brand name kz-ed9 today.

Applied new user coupon and did the payment of 8.53 $ which got deducted from my bank account as well.

But when i see in order screen it shows that order is closed.

Order i'd: [protected]

Need help to get same product re-ordered or if some problems then kindly initiate my refund for this order....
Helpful
Found this helpful?
Write a comment
Report
Copy

Related businesses

ShoppingPromotionIndia.com
1
(15)
ShopperBazar.com
1
(3)
Jupiter Infosoft
1
(8)

New Member Registration

The following information is hidden from other customers and is only visible to representatives of the company you are complaining about. This step is optional and can be skipped below.
  Complete registration     Skip this step and finish later  

New Member Registration

Already a Consumer Complaints member? Log in now
  •            
    or
  Register  

New Member Registration

A confirmation email was sent to "".
To confirm your account, please click the link in the message.

If you don't see the email in your Inbox, please check your Spam box.
  OK  

User Login

Not a member of Consumer Complaints? Register now.
  •            
    or
  Login   Forgot your password?
Loading, please wait...


Your password has been sent to the specified email address. Log in

User Facebook Login

GDPR