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Apollo Pharmacy Complaints & Reviews

www.apollopharmacy.in
3.1
Updated: Nov 6, 2025
Complaints 2012
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1205
Unresolved
807
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Apollo Pharmacy reviews & complaints page 15

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P
pritinksingh
from Mumbai, Maharashtra
Jul 15, 2022
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Address: Mumbai

There has been delay in delivery of critical medicine for order no #[protected],
There is no customer support system
Everytime you keep raising the ticket for your order delay but not get any resolution
Order has been processed you can't even cancel
How apollo give a promising date and time with a medicine order when you can't deliver
at least should be a customer support system that understands your customer's point of view, if the order is getting delayed then you can confirm a next fixed delivery date and time or the customer can cancel the order so that the customer can buy medicine from anywhere else according to his convenience.
Apollo Pharmacy customer support has been notified about the posted complaint.
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    P
    Pmanathan
    from Chennai, Tamil Nadu
    Jul 15, 2022
    Resolved
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    Resolved

    Address: No 1, 5th cross Nanbargal Nagar Oulgarat Puducherry 605010

    Dear Sir,
    I have purchased surgical mask box at Rs 500 from Apollo Pharmacy 14th July 2022 in Moolakulam branch at 7.40 pm. To my surprise, i found all the mask without elastic knot. I approached the shop about the default. But to my surprise the lady in the shop argued that the masks in the box is not theirs and she not accepted eventhough i produced my bill.
    I got terrible experience in Apollo pharmacy. She cannot accept the mistake. After much arguement, i wrote the complaint letter and gave to her and got my new product. Whether customer know what type of plastic cover is used to cover masks. Moreover box is not sealed.
    Inspite she argued that i changed the contents in the box. It is totally ridiculous. So place my complaint to take necessary actions against the staff for her misbehaviour.
    Thank you
    Sincerely
    Dr.P.Marie Arockianathan
    Aug 21, 2022
    Complaint marked as Resolved 
    Apollo Pharmacy customer support has been notified about the posted complaint.
    Jul 15, 2022
    Updated by Pmanathan     my phone number [protected] from pondicherry
    Verified Support
    Jul 18, 2022
    Apollo Pharmacy Customer Care's response     Dear Customer,

    Please write back to us with your email ID and the invoice copy of the purchase and I will escalate the same to the concerned team.

    Thanks & Regards
    Kiran
    View replies
    Sir,
    i hereby attach the bill and my mail id
    [protected]@gmail.com
    Reply
    Pmanathan's [Complaint's author] reply, Aug 23, 2022
    [email protected]
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      T
      Ted0101
      Jul 12, 2022
      Resolved
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      Resolved

      Address: Apollo pharmacy, Thaltej, Ahmedabad

      There is an Appolo pharmacy in Thaltej, Ahmedabad. They are very inefficient in doing their job. To buy asimple medicine, customers sometimes have to wait for even 20 minutes, even when there is no rush. The workers are very slow and some of them don't even know which thing is placed where. I can see the medicine myself, it's right there in front, even then they just keep on delaying things and making customers wait for long unnecessarily. This has happened to me several times.
      Aug 21, 2022
      Complaint marked as Resolved 
      Apollo Pharmacy customer support has been notified about the posted complaint.
      Verified Support
      Jul 14, 2022
      Apollo Pharmacy Customer Care's response       Dear Customer,
      Please write back to us with your registered mobile number and the email ID to get in touch with you.

      Thanks & Regards,
      Kiran
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        A
        Arbella
        Jul 12, 2022
        Resolved
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        Resolved

        Refund of the money

        I haven’t received my refund yet, it’s almost been 2 weeks.
        Kindly escalate the matter to higher authority if you are not able to handle it.
        I am constantly mailing the helpdesk and apollosupport for the same but all in vain. The issue isn’t been taken seriously. I have ordered the medicines from the app and paid for the same through paytm, the order was cancelled by the app itself since then it is showing refund initiated...
        +4 photos
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        প
        প্রদীপ্ত দাস
        Jul 11, 2022
        Resolved
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        Resolved

        I wanna change my Mobile No with Apollo Pharmacy

        I changed my old Mobile Phone No. & Mail ID and no longer does this number belongs to me. For that reason, I want to change my Mobile no with Apollo Pharmacy. But how is this possible?
        I mailed this matter to Customer Care but my mail is rebound to me. Also called Customer Care but no person took my phone.
        So, please tell me how I shall change the phone & mail id?
        My New Mail ID is - daspradipta.[protected]@gmail.com...
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        T
        Tejashree R
        Jul 11, 2022
        Resolved
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        Resolved

        Address: Bangalore

        I had ordered and made payment to Apollo pharmacy via online in Apollo pharmacy app, delivery was scheduled on July 8th but its not delivered even today ie July 11th, delivery executive is not responding and i had raised token in the app none responded, customer care number is also invalid
        +2 photos
        Jul 15, 2022
        Complaint marked as Resolved 
        They have refunded my money
        Apollo Pharmacy customer support has been notified about the posted complaint.
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          M
          monika bender
          Jul 11, 2022
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          Irresponsible delivery and service

          Address: Ki

          I have ordered a medicine from Apollo pharmacy firstly order was delayed for two days and now the order have been delivered to some other state And location, I have raised a ticket to them they are sending the problem resolved and order have been delivered, but the order have not delivered to me it’s been 4 days no one is responding no one is solving my issue, I have done online payment my money is gone my medicine is not delivered yet...
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          C
          Cloud seven
          Jul 11, 2022
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          Address: 26 Kashinath Chatterjee Lane Naora Shibpur, 26/2

          Respected Sir/Madam,
          This email is in reference with my Apollo medicines order num .[protected].They were suppose to deliver the medicines yesterday but now when i called the executive he is refusing to deliver.I have already paid for the medicines.Now they are refusing to Deliver and Apollo is unreachable and not helping us..Their customer number is always busy.
          Kindly do something to help me recover my money .I am attaching the transaction copy for your reference.

          Regards,
          Megha Goswami
          Apollo Pharmacy customer support has been notified about the posted complaint.
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            I
            Inbaselvan
            from Kadayanallur, Tamil Nadu
            Jul 10, 2022
            Resolved
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            Resolved

            Shopkeeper Missed to pack the medicine

            Address: 38, North vilai street, Muthukrishnapuram,Kadayanallur

            Hi Apollo Team,

            On 10/07/2022 I have purchased some items from Kadayanallur Apollo pharmacy Branch.
            And I have paid amount for that. Reference number is([protected]).
            After came to my I have opened the package and one item is missing. (Second time I couldn't go to pharmacy due to unavailability of bike). So I have called to apollo pharmacy branch. And they said we will deliver to your home and they asked my contact...
            +1 photos
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            A
            Ashish_M11
            from Mumbai, Maharashtra
            Jul 10, 2022
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            Ref : order id[protected] / 66

            I have placed an order on 7 th July and it's already 4 days, I am yet to receive my medicines, a simple order has been split into 2, and the first order wasn't even delivered and shown as delivered, you are cheats, liars, it takes 5 days to deliver meds, a patient might die in the meantime, most pathetic nd ridiculous service with zero customer care, no regards for clients, patients at all.
            Apollo Pharmacy customer support has been notified about the posted complaint.
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              S
              Surya Teja Mukkavilli
              from Vizianagaram, Andhra Pradesh
              Jul 10, 2022
              Resolved
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              Resolved

              About damaged rapid test kits of covid

              Address: Beside pizza hut, 100 feet ring road, ring road, Vizianagaram 535002.

              2 days ago I bought 2 rapid test kits from Apollo pharmacy out of those 2 one is a damaged kit, I came back to pharmacy showed them the kit and they too realised that it is a damaged kit and exchanged me the kit with a new one. Afterwards the next day I bought 4 more kits but out of 4, 3 are damaged kits or something else I don't know exactly but when I tested exactly as per the process written on the guide the result is invalid. The same...
              +3 photos
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              C
              [email protected]
              from Bengaluru, Karnataka
              Jul 9, 2022
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              Ordered medicine through app on 7th of July 2022 money debited from my account medicine not delivered it is almost 72hrs no update as of now
              Spoke to customer care no resolution found
              I want my medicines delivered or money refunded ASAP
              Looks like no one cares
              Apollo Pharmacy customer support has been notified about the posted complaint.
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                R
                Rejiya khatun
                Jul 8, 2022
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                Address: Nagaon,Borbheti

                I was going to keep the scooty to my Sisters House near my colony to next colony after that they caught me and I was not riding in the road I was just at footfaat and they have given me challan
                Apollo Pharmacy customer support has been notified about the posted complaint.
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                  P
                  Punitha Basker
                  Jul 7, 2022
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                  Address: Sampangi Nagar Main Street Thiruninravur, சம்பங்கி நகர் பிரதான வீதி

                  I placed order on July30 now than 6 days over I didn't get medicines delivered.. I complaint through customer support and also through mail..but my problem not solved.. I paid money for medicine I can't able to cancel and get my money so I can buy from store. Simply they taking complain no steps to deliver medicines when I see the status from app it showing medicines not picked from store. Ticket id 898388 another ticket id 902141...
                  +1 photos
                  Apollo Pharmacy customer support has been notified about the posted complaint.
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                    8
                    8341166865
                    Jul 5, 2022
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                    Akkayapalem main road branch Apollo staff was responding with very rude behaviour and I personally faced this issue in last night…, they was told me this pharmacy is closed right way around 4.am in the morning
                    Pls take a action about this
                    Apollo Pharmacy customer support has been notified about the posted complaint.
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                      G
                      Ganesan@123
                      Jul 4, 2022
                      Resolved
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                      Resolved

                      All the Apollo pharmacy outlets are refusing to supply the doctos prescribed quantity of medicines.They are forcing gullible patients to buy whole strips/ bottles even though doctors' prescriptions are for lesser quantity. This is atrocious and against business ethics.It is also dangerous as poor patients may consume excess medicine against doctors prescription.The staff are also rude and bluntly challenge patients to complain anywhere
                      It is high time such practice is put an end to.
                      Aug 21, 2022
                      Complaint marked as Resolved 
                      Apollo Pharmacy customer support has been notified about the posted complaint.
                      Verified Support
                      Jul 14, 2022
                      Apollo Pharmacy Customer Care's response                       Dear Customer,
                      Please write back to us with your registered mobile number, email ID and the particular store address for escalating the complaint further.

                      Thanks & Regards,
                      Kiran
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                        P
                        Pramsss
                        from Kolkata, West Bengal
                        Jul 4, 2022
                        Resolved
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                        Resolved

                        I have paid my money but they denied.

                        Address: Nagerbazar, westbengal, Kolkata
                        Website: goo.gl/maps/ZEyYeBx9VfLMTwud9

                        Hello, this is Abhijit Pramanik, my registered phone number is [protected]. I went to an apollo pharmacy Retailer Store ( Nager Bazar, Kolkata ) today, I have to buy a medicine name- Paxonil Plus 12.5 gm. As because this is RX Medicine I cannot buy it from online mode, They give the option for payment i.e., card, phone pay, and Paytm wallet code. As I didn't have phone pay at that time so I choose to generate code from Paytm and when I generate...
                        +4 photos
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                        R
                        ravi raj kiran
                        Jul 4, 2022
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                        We have placed the order 4 days back from the mobile number [protected] for an order worth 11k but we have not received the order yet.

                        The most shameful part was with the delivery agents as they donot pick up the call or if they pick ul they say my shift is completed pls check with other.

                        We are deeply facing issues just by trusting apollo app so kindly resolve this and request you to expidite the delivery

                        Please reach out us on [protected] or [protected] for any more details required
                        Apollo Pharmacy customer support has been notified about the posted complaint.
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                          A
                          amarnarwat
                          Jul 4, 2022
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                          Billing and Reward Points

                          Address: Apollo Pharmacy
                          Website: www.apollopharmacy.in

                          My mob no [protected]. I am a circle member no 7661. I purchased medicines from apollo pharmacy SHOP NO -1 SECTOR -C BLOCK 1 VASANT KUNJ NEW DELHI mob no [protected] on 15 June 2022. I told the billing person to be careful about writing the details as the bill would be submitted for reimbursement and gave him prescription containing name and other details .Inspite of all this he typed the name wrong and the bill had to be cancelled and a fresh...
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                          UnKnown091903
                          Jul 4, 2022
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                          False Promises - No Resolution.

                          Ordered Zomelis 50 mg (10 Strips) on Jun 17, 2022. But received Zomelis Met 50 mg (10 Strips) instead. I contacted customer care the same day and a ticket was opened 821675. Two days later, I was told by the helpdesk, the store would replace the items by June 22, 2022 and the ticket was closed as resolved. But the replacement did not happen. I contacted the helpdesk again. They reopened the ticket. This time I was told the store would replace...
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