Apollo Pharmacy Complaints & Reviews

I have orderde collafle pro plus capsules from apollo pharmacy but they have given me wrong products. i have returned the product 4 days back but still i have not got refund. i have sent many mails but they have not replied or called me.
ticket ID #1012875 raised for the issue....

Doctor wrote only 3 tablets. But the shop owner asking me to buy full set of 10 tablets....

An online pharmacy order ( Order#[protected] &[protected] was placed on 23rd July which was automatically cancelled by their system due to technical error. After follow ups, they processed refund to the original source of payment which failed because original mode of payment was NRE account. Since then at least 25 mail exchanges have been happened along with discussion with 10 different representatives but looks like the support team is highly...

Hi, this is Mahesh from Bangalore. I have placed an order for medicines on 23rd July 2022 from Apollo 24/7 app. The estimated delivery time was 27th July 2022. But I haven’t received the delivery yet and I am not able to contact there customer care. I have raised a query regarding this but they wont reply for any mails and only automated replies will be sent. And without contacting me regarding the query the will close my complaint ticket....

Dear Apollo,
TUMKUR kyathsandra branch is charging eveymonth medicine 1000 Rs when for the total cost of 3000 Rs, compared to other medical shops charging same medicine for only 2000 Rs this is fraud. Every month since from 2 years they are charging 1000 extra each month.

When I ask for a tablet in apollo pharmacy at near busstand, kalwakurthy, then he is without cooperating properly, and said no tablets, and I asked to see if it is in another Apollo pharmacy, But he is not given information and he said you go and check it yourself.

Brought Himalaya Baby Pants Medium size (54 count) diapers from Apollo Pharmacy (Door No : 5/37/92, 4/13 Brodipet, Opp to Andhra Bank, Guntur-522002) today I..e., 26/07/2022) evening between 6.30-7pm, it was a fake product, they haven't given a bill(usually they won't give bill for products other than medicine)..generally I brought from Himalaya Depot itself, last time I found them in the Apollo Pharmacy (which was the nearest to us than the Himalaya depot) and that time I got an original product so this time also I went to the pharmacy but got a fake product.

My online order dated 22/07/2022 was paid through debit card payment of Rs. 2133.05 fot the order no.[protected] and subsequently the order was canceled due to prescription issues on the same day. As of now the paid amount was not credited back to the source account.

My order number[protected] placed on 22 July 2022
At first got a message that due to high volume order your order can’t be delivered on 25 July so it’ll be delivered on 27 July but then same day got a sms (on 25 July) that order is out for delivery so got a delivered sms but haven’t got any order also haven’t got any call from any person regarding delivery
Also customer support is so poor for Apollo Pharmacy...

I ordered 2 items on July 18, which include a cream and soap. I've kept the call recordings with the delivery guy as proof, also created a ticket on Apollo app but no response from Apollo pharmacy.
Ticket Id- 960238
Also it was supposed to be OTP delivery, like without OTP the product will not get delivered. But then also how did it got delivered?
Kindly take some action on this and Apollo pharmacy....

I have purchased lumber sacro support belt from appolo pharmacy for my mother the size has minimum so when I visited to exchange size from your pharmacy the employee told that we can't exchange the product and roodh languages using on my father need size replacement otherwise I escalate to wide plz do the needful

Regards
Sachin
Bidar
Karnataka
[protected]

Hi [protected] is my number please stop messages to the number.

Sharing screenshot of mail from apollo side you can check my order id[protected]

Apollo Products complaint
Dear Sir / Madam,

I am writing to you to raise an issue about: Apollo Products

The issue that I have experienced was: Hi team i was out of station and had emailed them about the
same but still the order status show order delivered i checked with neighbors security and they have
confirmed that it is not delivered.

please help

It occurred...

I am go from Apollo Pharmacy 11 Jul 8:57 pm He is a medicine costing Rs 128 but the agent of that pharmacy takes cash payment from me and paytm wallet payment I tell him you are taking rupees twice give me a refund once but he keeps turning me around and not giving me my money back.It keeps telling me your payment is in processing It's been ten days now, they are constantly turning me around

For my ORDER #[protected], As per online status, the medicines were packed at 5 pm yesterday, however the delivery person attempted delivery only after 3 pm today. His behaviour was not good and he was arguing. when I asked why there is a delay, he told you cancel we can't do anything. After that he cancelled the order. I have a patient at home who could not get medicine on time. This is the quality of Aplollo Pharmacy. Bad experience from Appollo pharmacy. Not sure which kind of delivery parter chosen by the pharmacy. Also there is no customer care number mentioned in the site. We can't complain to anybody or we can't request to make faster delivery. No ownership. I had made the payment in advance. Now waiting for the refund. Very poor service

Apollo pharmacy has not provided refund even after multiple followups, worst company to buy medicines...

I ordered 30 diamicron XR 60/1000 tablets but i received only 20 tablets

Dear Apollo team,

My self Madhuri Ajaykumar Patil, ( Emp- code :- APL47757) working with team, in apollo pharmacy under Apollo Pharmacies Limited (Division of Apollo Hospitals Enterprise Limited, Bhandup- West, Mumbai- 400078), from 14 Feb 2022 till date.
The reason to send the mail to organisation is very much painful for me as a employee of Apollo for complaint against my division.
In brief to tell
Issue No:- 1
Since from joining no any branch is fix for me, till now in 4 months i have worked in 4 branches (1. Casa Rio palava (0.5km from home), 2 Bhivandi (35 km from home), 3 Lakeshore ( 9 km from home) Dombivali, now in Dombivali west(12km ) as i am leaving near casa rio branch and all knows traffic of Mumbai.. If asked to fix one branch the indirect statement to leave the job.
Issue No :-2
Some complications in my health results in abortion in last month, same related documents submitted to branch manager, Hr, and same was attached with mail. During period i have just taken near about 1 month of leave. as doctor suggested for rest of 3 months. due to Hr and Branch manager pressure. This case is similar as of pregnancy same leave was updated by supervisor but no any payment given, even worked payment of 6 day payment (1500rs) was not credited to acct.
Issue No. 3 :-
Currently as a inform to all incharge, supervisor, branch manager, Hr. about health and doctor advice not to travel, they are internationally put me to Dombivali west of Ambaji medical MP road, which need daily traveling of 3 hours ( in traffic). And the most painful things is as per supervisor (Sundar) and Hr ( Oskar) person i must do In punch to casa rio branch of Apollo, go to Ambaji medical Dombivali west work there, and end of day retrun go to casa rio branch and. make outpunch.
This all 3 issue are daily which are very much pain full for doing job as a ladies in which only 1 month completed for abortion. there are giving mental pressure and forcing indirect to leave the job.
Apollo is a big brand but due to some people they are making the name very bad of Apollo.

Plz look into it and give me justice ...
Need support to leave from Apollo ...

Thanks and Regards
Madhuri Ajaykumar Patil
[protected]
[protected]

I placed one order amounted 918.77 which got cancelled by apollo.
For this, I have not yet received the complete refund.

I made the payment using cred app via indusind card. Cred is saying that they have not received the refund.

OrderId:[protected],[protected]