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Apollo Pharmacy Complaints & Reviews

www.apollopharmacy.in

3.1

Updated: Mar 7, 2025

Complaints 2003

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1205

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798

Good! Apollo Pharmacy values customer feedback and works quickly to address complaints. They handle issues regularly and provide solutions, making customers feel heard and supported, however, we would recommend that Apollo Pharmacy step up their efforts to fully resolve all complaints 👍

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Apollo Pharmacy reviews & complaints page 12

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We placed this order for my father (77 yrs old) via the Apollo 247 app.

Order #[protected]
Order date: 24th Aug, 2022

The order has been marked delivered but we never received the order.

Initially, the order was scheduled to be delivered on the same day @7:30 pm. Then we got an sms that it had been delayed due to rain in the area and would be delivered by 08:30 pm. Then another sms that...

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Address: Hyderabad

I have canceled my online booking order of medicine purchased on Apollo Pharma app through my mobile on Saturday 20th August 2022 immediately within few hours of purchase. The order number was[protected]. The company accepted the return and accordingly mentioned the refund will happen in 1-2 business working days. However, there was no refund of my amount and accordingly I raised a request for refund with ticket id 1099538 on 22 August. Since...

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I have placed online order in Apollo24*7 on 20th August 2022 and at the time of placing order delivery committed to 24th August, but none of the delivery team contacted me about the order and Apollo team not responding on my order delivery but kept sending fake messages saying out for delivery for every one hour.

Customer care number is busy always not attending calls and support team is not bothered to respond with an update....

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Address: Apollo pharmacy kothapeta 533223

I have bought cervical pillow from the pharmacy the pillow is too hard it doesn't serve the purpose of it if I am using it my neck is acking....

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The most worst delivery services are providing by the Apollo pharmacy I have ordered a product and I was unable to lift the call by delivery agent and then my order went for re attempt.
I will do whatever I can to get the proper explanation from the Apollo team. Until then my reviews will go on like this.....

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Address: Apollo Pharmacy, DOOR NO:10-14-575/A,SHOP NO:9, Tilak Rd, opp. Municipal Office Road, RAYALASEEMA, Andhra Pradesh 517501

On 24th August 2022, I was reached to Apollo pharmacy located near Municipal Office Tirupati. At 11pm. When asked for medicines they forced me to leave the pharmacy that they will not provide medicines and they said that it is closing time we will not provide medicines. This was the very rude behaviour that can raise to serious situation. And a serious action need to be taken on the employees in the Apollo pharmacy in the particular branch....

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Address: Iyappantangal, Oil mill Road, Chennai.

WHAT HAPPENED:

I purchased Zincoderm-GM ointment the cost is rupees 51. I said my mobile number to add the product amount and Given 500 rupees.he is telling don't you carry change while coming to the pharmacy and tell the OTP he said ... Who the hell are you to redeem my amount without my permission I asked then he is shouting on me..carry the change. I asked the employee name and designation.

Employee Name:...

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We ordered medicines online appollo pharmacy ordered 19.08.2022 today 24.08.2022 it almost going to complete one week from chennai to 46 kilometer away city they are taking one week to deliver. but they are advertising medicines delivered soon its they are making peoples clown...

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I ordered few emergency medicines on the app on August 22, 2022 -9 pm;the delivery was displayed to be done within August 22, 10:30 pm;Around 10 pm, I received a message from apollo app stating that a delivery was attempted which in reality never took place;On contacting the delivery executive number which showed up in the app, he stated that his duty time for the day has got over and that's why he had to send such a message ;the delivery...

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Address: Apollo pharmacy, MKT ROAD, Alwal 500010

Dear sir,
A prescription was shared with my nearest apollo pharmacy located at MKT road, Alwal, Secunderabad.
The staff is reluctant to get the order after multiple follow ups.
When I tried to call your toll free number, that number itself out of network....

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Went to the Appolo pharmacy Branch located Pallikaranai 2 . The pharmacist guy denied to give the qty of 10 tablets Domstal DT 5mg instead of that he told to buy 15 tablets 1 complete strip. As I am a blink member in appolo group. Yet they have not given what I requested so finally went to a near buy medical shop and got the qty of 10 tablets. It's not a customer friendly service. Have bought only the topcef tablet in Appolo....

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Dear Sir/Madam,

Sir I got medicine at store on 1st August 2022 near Venkitapuram Coimbatore. I paid via phonepe and the transaction was timed out and my account is debited.In shop I paid via another account and they said it will reverse back in 2 days, but it not reversed yet.
I raised a ticket in phonepe they said the amount is credited to merchant's account on 2nd August 2022. So Kindly do the needful at earliest.br...

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Address: Boro kalitala,Bankura-722101

My mother purchase a pampers pack, but i return it, they deny to retun my money.i also say him, kindly back it my Apollo pharmacy wallet.But they deny, say only to take any product & misbehavior with my mother.my mother also say some kind of medicine to get tommarow, they deny...
Boro kalitla
Holding no -633/A/1,
WB/BKR/BIO/R/646324, NBO/R/646324,
W.E19AAPCA595P1ZO
Chayna kundu
AP DIABETIC PROTEIN...

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Order #[protected] order date and delivery 20 Aug 2022
Damaged foil - Eslo tel 2.5
The medicine strips were wrapped with rubber band.
However inner surface - foil surface was torn in one.
So not a damage during delivery. Product was damaged
before being packed. It is a dishonest trade practice.

I am removing my prescription in protest.
Your customer support takes long time to respond,...

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Address: Kakinada Gandhinagar

Website: Apollo pharmacy

I have been a long term customer of apollo pharmacy however lately I have shifted to new area and I’m
Facing problem with Gandhinagar kakinada apollo pharmacy staff. I have paid for my order, however they have delivered incorrect item and it’s been more than a week and they did not rectify the mistake and they r not responding to calls either . Pls call me at [protected]...

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Address: Apollo pharmacy sector 80A

I ordered medicine from Apollo pharmacy which is located in sector 82A vatika Gurgaon
They dilivered less medicine and after sharing the bill and the details of missing medicine they stop responding
This is very poor service they are providing...

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Address: C104 Abrar Nagar, Kalyanpur, Lucknow, Rahmania masjid

I have purchased compressor nebulizer from apollo pharmacy on 29th November 2021. I misplaced the invoice, so i visit the Appollo pharmacy outlet and request to the Appollo pharmacy representative to help me where Is the service centre of Appollo pharmacy election products but he told me to call the customer care from where I purchased this product. And I call the customer care, she told me visit the nearest Apollo pharmacy outlet. But Neither...

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Address: D1304, VAISHNAVI NAKSHATRA, TUMKUR ROAD, YESHWANTHPURA

Order id[protected].

I had ordered above medicines on 01:08:2022, the order was cancelled for reasons best known to them. Now, I had asked for refund, they keep raising “ticket” and closing it as resolved, on several occasions,

Refund due is ₹ 16, 875/- pending for more than 17 days.

I need this money to buy medicines from other source.

the service is pathetic...

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Address: Chennai main office

Recently I ordered Himalaya baby diaper big pack from Apollo pharmacy store through online by "Apollo 24/7 " app in Vijayawada Moghalrajpuram Branch_2. While opening a new pack observed that there is tamper on item and was covered with cello tape which is not visible surely while selling the product. Is this the company policy to sale the damaged items to customers. How negligible the Apollo pharmacy staff are. While being verified to deliver,...

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Sir,
You mentioned refund is in process and order id is[protected] and transaction id is 12990478 in your mail reply. But transaction was not done even after 5 days. Whenever I send mail you reply ticket id is finished by Mentioning old ticket id. But nit reply about ticket id 1050831. Don't send any offer message using WhatsApp. I won't buy any medicine if refund is not completed....

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