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Apollo Pharmacy Complaints & Reviews

www.apollopharmacy.in

3.1

Updated: Mar 7, 2025

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Good! Apollo Pharmacy values customer feedback and works quickly to address complaints. They handle issues regularly and provide solutions, making customers feel heard and supported, however, we would recommend that Apollo Pharmacy step up their efforts to fully resolve all complaints 👍

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Apollo Pharmacy reviews & complaints page 11

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Address: CRM nagar, Eb office back side, Karayanchavadi, Poonamalle.

Incident Date: 16/9/2022

Cliant number : [protected]/ [protected]

Compliant description: We are your regular customer and buying for more than so many a year.

Yesterday we bought some medicine from your branch for more than 1100 rupees/- at Karayanchavadi 2 ( Avadi road) Address:

We have used to pay the invoice amount through my IOB -debit card at your branch swipe m/c. the amount...

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I am waiting for the order:[protected] from last one week without any status update being sent to mobile/email either.

Please note we ordered medicines not soaps/dresses to keen on waiting. Kindly look into the order and deliver it ASAP.

My strong advice to Apollo Pharmacy is to stop online business and focus on physical store as you are unfit to do online business,...

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Why do you even have helpline desk they do nothing i tried every possible way that i can but nothing seemed to work please guys help me to unsub from your so called customer list or what ever...

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I am receiving repeated messages even after unsubscribing from Apollo. These messages are spam and are troubling...

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I regret to inform you that I ordered the medicines with prescription on September 8, 2022 through UR WORLD APP for SBI Personnel and even on September 13, 2022, app preface shows preparing bill. I am 68 years old and need medicine but such a pathetic attitude towards sbi customers is hampering the trust we have entrusted to you. Kindly expedite the order.
If there is any loophole on my part or prescription please do let me know on...

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Hi I have ordered the medicines named Divatrone on sep2nd with order no[protected] but till now it was not delivered but it was showing as delivered.
I am reaching out to them from last 1 week and till now there is no refund
order id:[protected]
customer care no : [protected]...

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Address: Bangalore

I had placed medicine order (Order ID:[[protected]] on 10 September, 2022. Payment was made as Prepaid. The order was showing to be delivered by 10 September by 11.00pm but status of the Order remains the same i.e. in Transit. Complaint was also raised with Apollo 24/7 Helpline (Complaint No:[1171821]. But response still remains the same. Apollo team itself is saying that they can not commit for the delivery date. I had to purchase the medicines...

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Dear Sir,
I have ordered (online) some medicine vide Order no[protected] dated 24.06.2021. For which I have made a payment of amount INR 796.38 on the same day. However they cancelled the order from their side and no refund is made till date. After repeated reminder also, it has gone in deaf ear. So if this type of companies in the name of medicine are practicing corupt means to cheat patients/consumers and is irresponsible towards...

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I had placed an order for medicines on Sept 2, 2022 through UR World App. The order no. is [protected]. It has been 8 days, still the medicines have not been delivered. For the last 4-5 days I have been following up on your helpline number on daily basis but of no help. Such a hopeless and pathetic service provided by you. Literally fed up.

R N Tandon
Reg Mob: [protected]...

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Address: Kolkata

I had ordered medicines worth 5600/- appx. on their website on 1st Sep'22. I had a voucher of 5000/- which I got from redeeming points on my credit card which I used for making the payment, the balance was paid through UPI. The order got cancelled from Apollo's end. I was not intimated or contacted. In the evening while I was checking why the order was not delivered, that is when I found out on the app that they have cancelled the order....

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. Ordered a bunch of medicines ( 5th September ), they made two batches of them one was[protected] and other[protected]. The order[protected] was delivered but order[protected] was never delivered.

Even after multiple complaints no response to fix the issue ( the problem is I have paid the money ) .

They are showing delivered and later they are showing delivery attempted and today ( 9th September ) they are showing...

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Address: Hyderabad

I placed medicines order online on 1.9.22 and it shows shipped on 2.9.22. Est delivery 5.9.22. Even after that there is no update. Can not even cancel the order nor refund is coming. This is really very bad of duping customers on medicines. order no[protected].

Does it take 8 days in delivering medicines? Even Pizza is delivered in 30 mins. Hopeless....

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Address: Thuthiyoor, Ernakulam, kerala-682037

Made me credit the amount 2 times saying that the first credit not received by them.
On 3rd July 2022 I made a purchase of Rs. 413.00 from Appollo Pharmacy Thuthiyoor, Ernakulam branch and credited the amount via Google pay scanning the QR code . But the lady, Ms. Krishnendhu, one of the staff member told me that the amount is not credited in their account and made me pay again using her personal account. But later when I checked I...

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This is in reference to my order id "ORDER #[protected]". I placed this order on 05-Sep 08:00 PM.

I have ordered some important medicines like BP. I was expecting that Apollo would offer express delivery within 2 hours. However, my order stuck because of some prescription issue although I have attached the prescriptions with my orders.

My order has been verified by Apollo doctor on 05-Sep itself and the doctor...

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On 05/09/2022 I have purchased some items from Station Road Kota Apollo pharmacy Branch.
The sales person asked me to give amount of Rs.550 for the same but when I checked the MRP of those items, it was less around rs 28/-
When I was asked to give bill they told me that system is out order, that's ok
But when I asked about the excess amount she behave roudly and said that it was not her mistake this is system mistake...

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I ordered thru Apollo pharmacy online a BP monitor on august 29th. . Till September 4 th I have been going back and forth by email and phone/ help line regarding the delivery . It has not been delivered and their system indicates it was delivered on September 4 th . That is not possible because we left for US by then .
I need my money refunded and it has not been done despite multiple requests....

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Address: Vadalur - 607303, Cuddalore District, Tamil Nadu

Hi, I purchased sugar test machine just a year before - now the device is not turning ON. When I purchase they said that the device is life time warranty and if any issue comes then they will replace another device for the same. Yesterday 12/9/2022 I went to the Appola Pharmacy which is located in Vadalur and told that the device is not working ; requested to replace with a new device since it is life time warranty cover. They are not ready...

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Team Apollo gives false assurances.
My Order ID[protected] issue not yet solved since very long time. It's a best example of how a company can easily cheat it's customers and still runs freely under the nose of the law without getting punished...

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Get my number removed from your promotional sms service list.
Ny number is [protected]...

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Address: pantakaluva, vijayawada

Date 30.8.22, 8.30 pm,
the shop refused to sell 3 tablets, saying that it should be purchased full strip only.

this is not correct practice.
as per doctor prescription ( only 3 tablets) only we can take, why shall i pay extra amount to company.

Each tablet of Rs 17/- for 3 tablets Rs 51/- why should i pay extra Rs 120/-...

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