Submit a Complaint
Claimed

Apollo Pharmacy Complaints & Reviews

www.apollopharmacy.in
3.1
Updated: Mar 7, 2025
Complaints 2003
Resolved
1205
Unresolved
798
Good! Apollo Pharmacy values customer feedback and works quickly to address complaints. They handle issues regularly and provide solutions, making customers feel heard and supported, however, we would recommend that Apollo Pharmacy step up their efforts to fully resolve all complaints 👍
Complaints
Contacts

File a complaint to Apollo Pharmacy

Having problems with Apollo Pharmacy?

File a complaint and get it resolved by Apollo Pharmacy customer care. It’s quick, effective and absolutely free!

SUBMIT A COMPLAINT
Pharmacy
Apollo Pharmacy

Recently resolved complaints

View all complaints

Most useful reviews

94
Unsubscribe Promotional Message from Apollo
19
change of registered mobile number.
19
Too many marketing sms from TX-APLOTF

Featured stories

Medicines not received after 2 days of delivery date.
Wrong medicine sold to me
Medicines not received, no cancel option

Apollo Pharmacy reviews & complaints page 13

Newest
  • Newest
  • Most Helpful
  • Most Popular
  • Resolved
  • Contains Photos or Videos
  • Oldest
A
Amir Shadab
Aug 13, 2022
Aug 15, 2022
This thread was updated on Aug 15, 2022
Report
Copy

Discount and billing

Address: Madhavadhara -Vizag

I went to by some medicine from madhavadhara -Vizag
And ask for discount on medicine
They rudely refused to provide any discount and they didn’t provide me proper bill....
Helpful
Found this helpful?
1 Comment
Report
Copy
A
ankur13j
Aug 13, 2022
Report
Copy

Online order not delivered despite several complaints

I placed order number[protected] on Aug 5 via Apollo pharmacy 247 mobile app. The order was never delivered but was marked as delivered on Aug 6.

I have contacted customer care several times to get my order or refund, but there is no response.

This is straightforward an open fraud. It gave me a lot of stress for losing my hard earned money.

I will be logging a case in consumer court to bring the...
Helpful
1 other people found this review helpful
1 found this helpful
Write a comment
Report
Copy
A
ashwin86rajan@gmail.com
Aug 11, 2022
Aug 15, 2022
This thread was updated on Aug 15, 2022
Resolved
Report
Copy
Resolved

Mobile Number Update

Hello Team, I have registered with mobile number [protected] at Apollo pharmacy but I changed my number recently and need to update the same at Apollo pharmacy. The sales agent at the Apollo pharmacy store is unable to make the update and asked me to contact customer support. I need to know the procedure to get my mobile number updated. Kindly advise....
Helpful
Found this helpful?
Write a comment
Report
Copy
P
Peetala Chandra Sekhar
Aug 11, 2022
Aug 11, 2022
This thread was updated on Aug 11, 2022
Resolved
Report
Copy
Resolved

Used product and product not working

I bought heating pad from apollo 24/7 app, they delivered me a used product and product not working. I have raised a concern but no one responding. Kindly do the needful. Order id[protected]...
Helpful
Found this helpful?
1 Comment
Report
Copy
S
Sourav kr bari
Aug 9, 2022
Aug 11, 2022
This thread was updated on Aug 11, 2022
Resolved
Report
Copy
Resolved

Regarding behaviour

Appollo seller doesn't have behaviour to talk with customer....
Helpful
Found this helpful?
Write a comment
Report
Copy
D
Dr Manjula Shetty
Aug 8, 2022
Aug 11, 2022
This thread was updated on Aug 11, 2022
Report
Copy

Prajwal moodbidri branch

Address: Moodbidri branch

Your service provider named Prajwal working in moodbidri branch od apollo pharmacy was rude to me rather than explaining me nicely.
Initially he was busy chatting n then intervened when I was attended by someone else. The way he responded was not at all acceptable
As I was earlier working with Apollo groups I didn't expect this service from the world standard groups...
Helpful
Found this helpful?
3 Comments
Report
Copy
P
PANNA MUKHERJEE
Aug 7, 2022
Report
Copy

Damage product received

I received pampers which is packed very nice but inside packet damaged. My family received then they see this . How I return this item???...
Helpful
Found this helpful?
Write a comment
Report
Copy
S
Sripriya Sridharan
Aug 7, 2022
Aug 7, 2022
This thread was updated on Aug 7, 2022
Report
Copy

Please unsubscribe me from sms

[protected]
Please unsubscribe my phone number from all promotional SMS...
Helpful
1 other people found this review helpful
1 found this helpful
1 Comment
Report
Copy
A
agrsp
from Surat, Gujarat
Aug 6, 2022
Report
Copy

Order delay in delivery

I have order medicine online, but as per order delivery is delayed for 24 hours, ....
Helpful
Found this helpful?
Write a comment
Report
Copy
M
Mokther Basha
Aug 6, 2022
Aug 7, 2022
This thread was updated on Aug 7, 2022
Report
Copy

Bill issue

Address: Nemelicherry

I buy a medicine in ur apollo Pharmacy, all branches are given a bill but"nemilicherry" branch pharmacy not give a bill, when costumer asked a bill then the nemilicherry branch gave.very worst branch at nemelicherry.
That branch did not asked to me, my points are less in my bill or not. Very Very worst branch at nemelicherry.....
Helpful
Found this helpful?
1 Comment
Report
Copy
V
Vinay uttarkar
from Pune, Maharashtra
Aug 5, 2022
Aug 6, 2022
This thread was updated on Aug 6, 2022
Resolved
Report
Copy
Resolved

Billing issue at appollo store Pawar nagar old Sangvi Pune

Rude staff behaviour at appollo store Pawar nagar old Sangvi Pune Maharashtra India

Enrollment Card not isssued

Regards
Vinay Uttarkar
[protected]...
Helpful
1 other people found this review helpful
1 found this helpful
Write a comment
Report
Copy
A
abhay gayali
Aug 4, 2022
Report
Copy

?I have returned the medicine but still I have not received the refund

Website: www.apollopharmacy.in

I have orderde collafle pro plus capsules from apollo pharmacy but they have given me wrong products. i have returned the product 4 days back but still i have not got refund. i have sent many mails but they have not replied or called me.
ticket ID #1012875 raised for the issue....
Helpful
Found this helpful?
Write a comment
Report
Copy
S
SANTOSH UJJANKOPP
Aug 3, 2022
Aug 11, 2022
This thread was updated on Aug 11, 2022
Report
Copy

Forcing me to buy complete set of medicine

Address: Aecs layout Kundalahalli 560037

Doctor wrote only 3 tablets. But the shop owner asking me to buy full set of 10 tablets....
Helpful
Found this helpful?
1 Comment
Report
Copy
B
BS Mittal
from JAIPUR, Rajasthan
Jul 30, 2022
Report
Copy

Incompetent customer care- Incorrect refund processing

An online pharmacy order ( Order#[protected] &[protected] was placed on 23rd July which was automatically cancelled by their system due to technical error. After follow ups, they processed refund to the original source of payment which failed because original mode of payment was NRE account. Since then at least 25 mail exchanges have been happened along with discussion with 10 different representatives but looks like the support team is highly...
Helpful
Found this helpful?
Write a comment
Report
Copy
M
Mahenmr7
Jul 29, 2022
Report
Copy

Delivery related issues

Hi, this is Mahesh from Bangalore. I have placed an order for medicines on 23rd July 2022 from Apollo 24/7 app. The estimated delivery time was 27th July 2022. But I haven’t received the delivery yet and I am not able to contact there customer care. I have raised a query regarding this but they wont reply for any mails and only automated replies will be sent. And without contacting me regarding the query the will close my complaint ticket....
Helpful
Found this helpful?
Write a comment
Report
Copy
M
Mudaseer baig
Jul 29, 2022
Jul 29, 2022
This thread was updated on Jul 29, 2022
Report
Copy

Highest rate of charges on medicines

Address: Tumkur, Karnataka

Dear Apollo,
TUMKUR kyathsandra branch is charging eveymonth medicine 1000 Rs when for the total cost of 3000 Rs, compared to other medical shops charging same medicine for only 2000 Rs this is fraud. Every month since from 2 years they are charging 1000 extra each month....
Helpful
Found this helpful?
1 Comment
Report
Copy
V
venkanna koppula
Jul 28, 2022
Jul 30, 2022
This thread was updated on Jul 30, 2022
Report
Copy

Tablet

Address: Venkanna, Kalwakurthy 9010252925

When I ask for a tablet in apollo pharmacy at near busstand, kalwakurthy, then he is without cooperating properly, and said no tablets, and I asked to see if it is in another Apollo pharmacy, But he is not given information and he said you go and check it yourself....
Helpful
Found this helpful?
1 Comment
Report
Copy
C
chinnu varma
Jul 26, 2022
Jul 30, 2022
This thread was updated on Jul 30, 2022
Resolved
Report
Copy
Resolved

Fake product

Address: D.No : 5/37/92, 4/13 Brodipet, Opp : Andhra Bank, Guntur-522002

Brought Himalaya Baby Pants Medium size (54 count) diapers from Apollo Pharmacy (Door No : 5/37/92, 4/13 Brodipet, Opp to Andhra Bank, Guntur-522002) today I..e., 26/07/2022) evening between 6.30-7pm, it was a fake product, they haven't given a bill(usually they won't give bill for products other than medicine)..generally I brought from Himalaya Depot itself, last time I found them in the Apollo Pharmacy (which was the nearest to us than...
Helpful
Found this helpful?
Write a comment
Report
Copy
K
Kris Sankaranarayanan
Jul 26, 2022
Report
Copy

Refund of canceled order no. 260165906

Address: Chennai

My online order dated 22/07/2022 was paid through debit card payment of Rs. 2133.05 fot the order no.[protected] and subsequently the order was canceled due to prescription issues on the same day. As of now the paid amount was not credited back to the source account....
Helpful
Found this helpful?
Write a comment
Report
Copy
A
Agyapaldr
from Tarn Taran Sahib, Punjab
Jul 26, 2022
Jul 26, 2022
This thread was updated on Jul 26, 2022
Report
Copy

Order not received but got delivered Sms

My order number[protected] placed on 22 July 2022
At first got a message that due to high volume order your order can’t be delivered on 25 July so it’ll be delivered on 27 July but then same day got a sms (on 25 July) that order is out for delivery so got a delivered sms but haven’t got any order also haven’t got any call from any person regarding delivery
Also customer support is so poor for Apollo Pharmacy...
Helpful
1 other people found this review helpful
1 found this helpful
Write a comment
Report
Copy

Related businesses

Netmeds
3.4
(1188)
Online Marketplace Store India [OMSI] / Online Medical Store India
2
(160)
Medlife
1
(1554)

New Member Registration

The following information is hidden from other customers and is only visible to representatives of the company you are complaining about. This step is optional and can be skipped below.
  Complete registration     Skip this step and finish later  

New Member Registration

Already a Consumer Complaints member? Log in now
  •            
    or
  Register  

New Member Registration

A confirmation email was sent to "".
To confirm your account, please click the link in the message.

If you don't see the email in your Inbox, please check your Spam box.
  OK  

User Login

Not a member of Consumer Complaints? Register now.
  •            
    or
  Login   Forgot your password?
Loading, please wait...


Your password has been sent to the specified email address. Log in

User Facebook Login

GDPR