Claimed

Aramex Couriers Complaints & Reviews

www.aramex.com

1

Updated: Jan 13, 2025

Complaints 969

Resolved

127

Unresolved

842

So far, so good. Aramex Couriers is working on building a stronger response system and taking steps to address most of the complaints. While there's room for growth, their efforts show a positive trend in customer support. We hope Aramex Couriers will keep up the work and continue to help more customers with their concerns even better 🤝

Complaints

Contacts

File a complaint to Aramex Couriers

Having problems with Aramex Couriers?

File a complaint and get it resolved by Aramex Couriers customer care. It’s quick, effective and absolutely free!

SUBMIT A COMPLAINT

Postal & Delivery Services

Aramex Couriers

Recently resolved complaints

View all complaints

Your provided KYC is rejected due to File not opening / invalid format. Please upload KYC Documents in consignee n

Kyc rejection for nike

KYC rejected Address mismatched / uncompleted kyc / file not opening / invalid format / id verification papers were not accepted

Most useful reviews

kyc documents upload

Not delivering my order from Nike.com

Featured stories

Shipment not returned from Aramex

Aramex Couriers reviews & complaints page 17

Newest

Newest
Most Helpful
Most Popular
Resolved
Contains Photos or Videos
Oldest

Address: Mondrian Staff Accommodation

Hello, i was expecting my order to come.
Before i was seeing there's delivery coming but i think it's not for me.
Because i recieved no call and security didn't call me for receiving.

Before i get call by admin that my order will come by today?
I expect it a lot because the order i placed was meant to be for somebody birthday.
I hope today you can really make it.
Thank you...

Helpful

Found this helpful?

Write a comment

Address: Al jimi, Alain, Abu Dhabi

I have delivery today n 11/1/2022 in morning at 7:47 have 1 guy call me for delivery and I ask him what time delivery will come, he tell me 11am
And 9:12 am have 1 guy call me he say I have delivery did I’m here in location and he should to me and tell me my location tomorrow not today and he cut the call

+[protected] This is the number for delivery guy please update me...

Helpful

Found this helpful?

Write a comment

Address: Andheri West, mumbai

I am extremely disappointed with service’s of Aramex couriers. Despite of sending so many emails they are unable to update status of my international shipment. The entire staff of Aramex couriers have been sleeping over my shipment. I need the courier without any further delay else I will do a police complaint

Regards
Usha Raichandani
Ph - [protected]...

Helpful

Found this helpful?

Write a comment

Address: Community 355, Street 54, villa 7, Al Quoz 2, Dubai,

I've ordered on the 30/12/21.
The goods were out for delivery on the 31st December. Still waiting.
Delivery date keeps getting changed.
Can't contact a human being to speak to regarding this.
Pathetic service...

Helpful

Found this helpful?

Write a comment

Undelivered cheque as scheduled. Toll free all computer generated no one attending urgent needs of client. Someone called for delivery but refused to help and come in hime address. Considering it was Aramex that didn’t deliver the item in specified time and date. The given address for delivery was work place on the date that Aramex didn’t come.
It was upsetting and full of tension experience as the cheque urgently required for...

Helpful

Found this helpful?

Write a comment

Address: 170,Kawar- Sadan Nayagaon Rajgarh, Kawar - Sadan

Shipment [protected] custom delay Clearance why..?
KYC document validated successfully -- Dear Consignee,
Your government issued KNOW YOUR CUSTOMER document is Validated Successfully, and Stored in a secured database of KYC documents at Aramex.
Thank you, Aramex Team...

Helpful

1 other people found this review helpful

1 found this helpful

Write a comment

Address: Riyadh

Dear Sirs,

Happy New Year!

This is in reference to the captioned, please note that I had submitted a parcel (clothes etc) in Riyadh for delivery to Jaipur, India on 25th December 2022 with the tracking number [protected]. I have also submitted the list of items that are sent along with the ID of my relative as well. The parcel has not yet reached my relative and are held at customs in New Delhi for which I do...

Helpful

Found this helpful?

Write a comment

Address: delhi

Hello, I have a shipment in Aramex they rejected my KYC because I have a different address in my ids! and I ordered on my office address I try to contact support they are just misleading you there is no support. I have provided all the possible documents like my ids GST bills. address verification consing letters! every possible documents! nothing is left now still they are not helping me with my shipment! It's been 15 days! don't use this...

Helpful

2 other people found this review helpful

2 found this helpful

Write a comment

Address: 170,Kawar- Sadan Nayagaon Rajgarh, Kawar - Sadan

3 day not id network updated IND why???...

Helpful

2 other people found this review helpful

2 found this helpful

Dear Sir/Madam,

Your KYC Uploaded Document has been rejected due to "Delivery Address does not match with provided KYC. Please share KYC Document in consignee name and matches the delivery address."

We are in receipt of a shipment consigned to you vide our HAWB bill no. [protected] for which we require the KYC documents and Clearance Authorization.

I have already submitted my kya details and...

Helpful

2 other people found this review helpful

2 found this helpful

Write a comment

Address: 170,Kawar- Sadan Nayagaon Rajgarh, Ratlam (M.P) 457001

Dear Consignee,
Your provided KYC is rejected due to Consignee name does not match with provided KYC. Please share KYC Documents in consignee name and address. for Your shipment [protected] from Sinotrans e-commerce Co., Ltd .
Kindly attach your government issued KNOW YOUR CUSTOMER document (identity, address proof and GSTIN number (if applicable)) using the Link https://customs.in.aramex.net/kyc/Redirection.aspx?page=y4F2P...

Helpful

Found this helpful?

Write a comment

Please avoid Aramex...

Helpful

Found this helpful?

Write a comment

I had ordered a package from Amazon. The number is [protected]. From 21Dec21 the item is showing up at Bangalore airport. In spite of repeated mails to Aramex there has been no reply from Aramex with regards to the consignment.
Please update me with the status....

Helpful

Found this helpful?

Write a comment

Website: www.aramex.com

My kyc docments keep rejecting beause of address I ordered on my office ware house! but the address is not matching in my ids. i try to give my ware house owner ids gst and bill! for address verification still its rejecting! beasuse they want same name on ids with same address in ids! like seriously? even there is no customer support! they will not help you at all! the worst courier i have ever used...

Helpful

3 other people found this review helpful

3 found this helpful

Write a comment

Awb no [protected]
awb no [protected].

Shipment reached @ vietnam on 0 8th dec 2021 but till date not yet delivered to c/nee...

Helpful

Found this helpful?

Write a comment

It been a month now and I haven't received my order while I paid for customs two weeks after I ordered. My tracking number is [protected]....

Helpful

Found this helpful?

Write a comment

I receive messages from Aramex to upload kyc documents but it gets rejected because my shipping address does not match the address on the document because this was a gift pls help...

Helpful

Found this helpful?

Write a comment

For my order ID- [protected] i have been uploading my election card as kyc document but still its getting rejected. I have been trying to contact the aramax team from past 1 weeks but still no reply… kindly guide us as to what needs to be done as payment for the parcel has been made and there is no solution for the adress proof… please note that the adress in the election card and the address provided is the same with the same pincode...

Helpful

Found this helpful?

Write a comment

Dear Sir/Madam
My Shipment Tracking Number : [protected] from Nike is being rejected and held in Customs due to: "Delivery Address does not match with provided KYC". I have submitted all the proper documents but it is getting rejected because the delivery address and address on my ID is different because I mentioned the place where I study and all my ID has the address where I live permanently and not where I am studying. And I currently...

Helpful

5 other people found this review helpful

5 found this helpful

I’ve always heard so many complaints regarding how slow aramex is and how long you guys take to deliver parcels. Unfortunately I had no choice because the SHEIN uses aramex for as their courier service. My order was placed and shipped form China on the 22nd of November and arrived in South Africa on the 7th of December…..Customs only contacted me on the 10th of December and made a request for payment and I did the payment the next day....

Helpful

Found this helpful?

Write a comment