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Aramex Couriers Complaints & Reviews

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Updated: Jan 13, 2025
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So far, so good. Aramex Couriers is working on building a stronger response system and taking steps to address most of the complaints. While there's room for growth, their efforts show a positive trend in customer support. We hope Aramex Couriers will keep up the work and continue to help more customers with their concerns even better 🤝
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kyc rejected
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Not delivering my order from Nike.com

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Shipment not returned from Aramex

Aramex Couriers reviews & complaints page 20

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D
Devshree Dantale
Oct 20, 2021
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Rejection of KYC documents multiple times

My order from Nike needs custom clearance for which I have uploaded necessary documents multiple and yet the KYC keeps getting rejected. I would want to know if there is something I can do from my end. If not, I want the company to act on this on an immediate basis....
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Ishika0610
Oct 19, 2021
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KYC not matching my delivery address

Someone sent a gift containing shoes for me through aramex, my kyc does not match the delivery address as I am living elsewhere now. Shipment ID : [protected]...
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Fidha Ummer
Oct 16, 2021
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Custom clearance ( KYC DOCUMENT)

Hi, i have ordered a shoe from nike and it’s stuck for clearance as the KYC document submitted does not match the address given. And don’t have any documents that matches the address as im staying away from there. I have already left a complaint on aramex site but there is no response from there. Please kindly take necessary steps as i need the product asap...
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Fidha Ummer
Oct 16, 2021
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Customs clearance (KYC documents not matching the address)

I have ordered a shoe from nike. Its not getting clearance from customs as i have no documents that matches the address as i have been staying in a different place . I have emailed a complaint on aramex site 2 days back and there is no response....
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T
Tashi1
from Gangtok, Sikkim
Oct 15, 2021
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Not accepting my KYC

Origin of the product: kwai chung estate, hongkong. Destination:SIKKIM, INDIA.
Consignee address is development area opposite manan bhawan. Phone number [protected]. Pickup address: kwai chung estate, hongkong. Nature of goods is 2 nike airforce 1. I order shoes from nike worth 18k and now they are asking me to upload my KYC. My delivery address and kyc address if different so i uploaded my electricity bill. The problem is there...
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T
Tashi1
from Gangtok, Sikkim
Oct 14, 2021
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Parcel stuck because of KYC

My name is Tashila bhutia.
Origin of the parcel:Hongkong
Destination of the parcel: Sikkim, INDIA
My delivery address is DEVELOPMENT AREA, OPPOSITE MANAN BHAWAN, GANGTOK/SIKKIM, INDIA
Phone number is [protected]
Country code: +91
Area code: 737101
Pickup address:Kwai chung estate, hongkong
Nature of goods: 2 NIKE AIRFORCE 1

I order shoes from nike worth 18k and now...
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Neeshma K
Oct 14, 2021
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Custom Clearance Issue

I ordered an item from Amazon US and have submitted my Aadhar card. I received a notification from Aramex for custom clearance. I had provided deliver address which is different from my Aadhar address as I am living in another city. For that, I submitted electricity bill which is obviously in owner's name (we are tenants there) for delivery address proof. After upload electricity bill as my delivery address multiple times it was rejected....
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Tashi1
from Gangtok, Sikkim
Oct 14, 2021
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KYC problem

Address: Development area,, Opposite manan bhawan

I order shoes from nike worth 18k and now they are asking me to upload my KYC. My delivery address and kyc address if different so i uploaded my electricity bill. The problem is there are 2 different name for the place where i live now. The address given in my electricity bill and delivery address is same but the street name is not matching so they are declining my KYC and because of that my shoes are stuck with aramex...
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K
keshav.M
Oct 8, 2021
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fake tariff for import. please avoid aramex

Address: bangalore

PLS DONT ORDER VIA ARAMEX.. VERY FRAUD AND MONEY MAKING COMPANY

I purchased electronic item from alibaba on Sept 2021. product cost $18 (1500RS) and Transport $12 (950RS)..
After item was reached to Bangalore with shipment no (Aramex : [protected]), aramex deliverd to my address via third party courier called delhivery with 970 RS delivery charges again.
Custom cleared since cost of the product only 1500Rs.br...
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S
Samir Radi
Sep 16, 2021
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Delayed delivery from AUH TO AMM

Address: Villa 19, AL Manaseer, Khalifah Bin Shakboot Street

I have sent documents to Amman from AUH
they promissed to send in (4) days, now i found that the documents still in UAE and not shipped
Also, Aramaex staff dont know when it will reach
i need help
these are imporatnat documents
shipment no. [protected]
[protected]...
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S
shomoshree
from HOWRAH, WEST BENGAL, West Bengal
Sep 9, 2021
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KYC document required but no link provided

I got a call saying that I had to upload a kyc document for customs clearance. But i did not receive and link from where i can upload the necessary documents. Please help me with this issue...
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M
mamtadevasi
Sep 4, 2021
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KYC issues

I have ordered a pair of shoes
from Nike.com a week ago.
Aramex is still not processing my order and rejected my KYC details. It is so frustrating as they don’t give proper details as to what has to be done.
Been mailing them everyday with the details and everything!
Please help.

My HAWB bill no. is [protected]...
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N
Netra Karambelkar
Sep 1, 2021
Dec 30, 2022
This thread was updated on Dec 30, 2022
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Not received link to upload kyc

I have received a call to upload my kyc documents. But i haven't received any link to upload these documents....
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R
Rohithchows
Sep 1, 2021
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My Nike product is stopped at the customs

I ordered shoes from Nike delivery address and the address from my KYC documents does not match as it is a gift....
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A
Aditi Shanbhag
Sep 1, 2021
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Delivery Address does not Match KYC Documents

Hi, I placed an order from iHerb.in, enzymedica digest spectrum and it has been shipped. For some reason, due to Google autofill, the address became a mix of delivery address (As per KYC document) and home address.You will see Zarina Towers as the common words in the 2. If you do a quick search, you will realise that it is to legitimate address. Now due to this my KYC is getting rejected. The consignment consists of important medicines. Please...
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Z
zkdlinreel
Aug 28, 2021
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Didn't receive KYC document upload link from ARAMEX for iherb shipment

My order [protected] from iherb was placed on 27th Auggust from India. I didn't get a link to upload my kyc documents from Aramex. So can you please send me the link to upload my kyc documents asap? It will be stuck at customs otherwise.

Number : [protected]/[protected]

Please let me know how to uplaod the documents....
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Z
Zobairi
Aug 18, 2021
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Misbehave by delivery boy

Address: Riyadh

He called me that I m coming but he came after 5hrs, he misbehave with me. His voice message and his activities in CCTV.
Kindly take action,...
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Z
Zobairi
Aug 18, 2021
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Misbehave by delivery boy

Address: Riyadh

Dilevary boy he came after 5 Hrs. And misbehave with me, I have his voice message and his behaviour in CCTV.
[protected]...
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N
Naginc
Aug 16, 2021
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Aramex staff do not want to understand customer's genuine submission. Delivery address given only to receive parcel.

Address: chaudhari.nagin@yahoo.com

My consignment No[protected] is held up for no reason.
My KYC is given for the proof of my residence.
I had requested supplier to send parcel at my delivery address at my work place ( Office ) just to receive parcel. Hence I had given my office IDENTITY CARD to Aramex .
Additionally pan card and light bill is also given.

On top of it I have given my individual Adhar card where in my residential address...
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H
hafjas AP
Aug 10, 2021
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Fake customs duty charges

Dear team i have orderd memory cards from china with bill amount 154.37 usd aproximate 12500 INR and for that aramex charged me as customes duty 5258 Inr which actually comes around 2200rs and i want to charge a case against them....
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