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Asianet Satellite Communications Complaints & Reviews

www.asianet.co.in
1.3
Updated: Mar 9, 2024
Complaints 866
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213
Unresolved
653
So far, so good. Asianet Satellite Communications is working on building a stronger response system and taking steps to address most of the complaints. While there's room for growth, their efforts show a positive trend in customer support. We hope Asianet Satellite Communications will keep up the work and continue to help more customers with their concerns even better 🤝
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25
cancellation of asianet dataline broadband internet
18
cancellation of asianet broadband connection
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Asianet Satellite Communications reviews & complaints page 14

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C
Caviare
from Ernakulam, Kerala
Aug 5, 2019
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problem with login unable to access account

Address: 682026

Ive been trying to login since the last week of july to top up for the month of aug, but i was unable to do so. Tried forgot password sev times but i get no mail or otp to help fix this situation. There is no proper contact no to communicate the problem, both the nos are unavailable at the moment. Called customer care no but there is only so much they could help. How can you fix this?...
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J
Jeo Jose
from Paravur, Kerala
Jul 29, 2019
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high ping

Address: Kollam, Kerala, 691013

I have been experiencing this issue since last week
the issue is that the ping is high on singapore servers
when i ping to 203.116.144.209 i get about 160 and above
which was 55 ms and stable before this issue started to occur
i tried contacting the kollam asianet office and they failed to fix it
the ip address is a server in singapore called garena league of legends sg
my brother who is using asianet...
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U
ummerctp
from Kochi, Kerala
Jul 26, 2019
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cancellation of sub. id ka91000624

Address: 25/693 C, Patterlthazham, Pokkunnu (PO), 673007

Sir,

Customer subscription id: ka91000624

I, ummer, is requesting you to cancel the asianet digital connection. I already informed about the cancellation of last 5 months back, but no action has been taken till now. It is noticed that, the outstanding arrears keep coming through the sms. Kindly do the needful asap.

Thanks & regards,

Ummer kutty...
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S
Sree Kanthan
from Ernakulam, Kerala
Jul 25, 2019
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no signal

Address: Ernakulam, Kerala, 683102

My customer id is gb91016379.
There is no signal since 20/7/19. Registered a complaint. My set up box has one year warranty which is still in force. On 23/7/19 i received two messages stating that the complaint is resolved and closed, but it is still not attended to. For the past few days i have been contacting their customer care, nodal office and help desk, but of no use.
Worst customer care service.
I had requested...
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M
Manoj TN
from Mumbai, Maharashtra
Jul 22, 2019
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cancellation

Address: Kesavan nair Road,Poojappura, Sun Elegance,6E, Thiruvananthapuram, Kerala, 695012

Asianet — cancellation of asianet dataline broadband internet

19 reviews
Thiruvananthapuram, thiruvananthapuram district, kerala, india
Tv tv17928
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Sir,
I, manoj, is requesting u to cancel the asianet dataline broadband internet connection. As we are going out state for 2 years. I already informed about the cancellation of internet connection about a year ago, but no...
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S
Sunil adur
from Mumbai, Maharashtra
Jul 19, 2019
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cable tv connection (shifting)

Address: Sunil kumar,sreechitra quarters ,kumarapuram, Thiruvananthapuram, Kerala, 695011

Hi, i'm staying at trivandrum kumarapuram area,
Here the asianet broadband service is so poor.
My subscriber id aa91106762
Shifting request no:aa03193358
Informed head office and trivandrum murinjapalam branch many time, no response from there...
Sunilkumar
Sree chitra quarters, block c1, room no 1
Kumarapuram
Sir please solve this problem as early as possible......
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M
Mannan131
from Thiruvananthapuram, Kerala
Jul 18, 2019
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digital t v billing

Address: Murinjapalam,kerala, Thiruvananthapuram, Kerala

I'm an subscribe r of asianet digital tv.my Account id is AA92013021 .from the instructions as.per trai I optioned only free channel for the base price.on 16/04/2019 they disconnected my service without any notifications by any means.when I'm logging there site with my login credentials .I found that my wallet is -1100.86rs.we are middle class people we didn't have idea about there billing and what happens in this wallet process.what is happening...
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R
Rosilind Thomas
from Muluppilagadu, Kerala
Jul 16, 2019
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frequent time schedule change

I am a great lover of kannante radha serial and you have changed the timing to 5.30pm from 6.00pm. The serial contains a lot of moral values and aspects. All of your family operas are a rubbish and have the same story plot. As a great fan of kannante radha serial can you replace the timing of this serial to 7.00 pm instead of the seethakalayanam. The stor of seethakalayanam, karuthauthu are very cheaper and doesnot have any positivites in...
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V
Vipin Sreekumar
from Mumbai, Maharashtra
Jul 7, 2019
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disconnection of broadband connection

Address: MSP Nagar, Poojapura, Thirumala, 695012

Sir,
I, sreekumar, is requesting u to cancel the asianet dataline broadband internet connection. As we already informed about the cancellation of internet connection about 3 months ago, but no action has been taken till now. It is noticed from the bill, that the total usage is 0mb and we are still recieving the bill of internet of the subcode:tv103193.

I hope you will take necessary steps on the above complaint....
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G
girishrchandran
from Nadapuram, Kerala
Jul 4, 2019
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insisting on predefined pack or bouquets without providing proper intimations and real choice.

Address: Sreekariyam, Thiruvananthapuram, Kerala, 695017

Subscriber ID AG2000640

Communication received from Asianet call center:
The annual subscription for the ID got expired on Feb 2019. Bill amount of Rs 1237 for last 5 months is pending.

Grievance:
1. Insisting on high value billing -- The billing for the subscriber as mentioned by the call centre, for the period or five months comes to Rs 248 per month. On enquiry, the billed plan is much higher...
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S
shyam_88
from Mumbai, Maharashtra
Jul 3, 2019
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asianet broadband communication

Address: Thiruvananthapuram, Kerala

Hi, i'm staying at trivandrum kazhakottam area,
Here the asianet broadband service is so poor.
The quality of internet connection is worst.
No proper customer service. The quality is not good to the amount they charging.
Major loophole they looking for increasing their profit. We are paying 1200 per month
They were not taking care customer complaints.

Thanks
Customer id:
Skyworth_a21c12...
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C
CreeD Virgin
from Mumbai, Maharashtra
Jul 1, 2019
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4 days since I paid the money but still no connection

Address: Thiruvananthapuram, Kerala, 695003

Its been 4 days since i paid 900 for the bill...but still no connection...im tired of calling asianet customer care service...they say's they will fix it within 5 mins...but its been 94 hour... every time I call those guys...they will find any excuses... Please take action against this.!..🙏🙏...this guys doesn't even care about customer's...all they think about is money.....
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U
unni100
from Thiruvananthapuram, Kerala
Jun 29, 2019
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non availability of services for the last 5 days

Address: 683543

Subscriber code:gc91000512 — mac no.18550f490fbf &coc687ec0060
Non availability of mojority channels including pay channels for the last 5 days.
Contacted several times to the customer care services, but no result. Only of box no. Mac18550f490fbf the problem exists. Often we are unable to contact with their local people. The same complaint occurred before 3 times after getting the second connection....
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K
Koumudhi
from Kunnamangalam, Kerala
Jun 29, 2019
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frequent disruption of telecast

Address: Thiruvananthapuram, Kerala

Last few months there has been almost daily disruption of telecast in kozhikode, on contacting central no: you are kept on hold for a very long time. Once details taken usual reply - will let local office know. You have to ring them several times during the day & go through the whole thing again, then they say ‘fault in line, shortage of technicians, common issue’. Every time electricity goes off there is no telecast.
When you...
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B
Boby Varghese
from Chennai, Tamil Nadu
Jun 26, 2019
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enough with your serials already! all u make is ###. repetitive content..

Address: 421202

I am so done with ur serials. I personally stopped watching all of them a few years ago.
the drama is endless. All u show are kids born of extra marital affairs, kids getting lost and coming back to the intended family and unwanted useless drama.
there is no story whatsoever.
I wish i could swear but im keeping my bp down.

years and years o[censored]seless ###.
I am unsubscribing ur ### channel....
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S
Sjs1
from Thiruvananthapuram, Kerala
Jun 23, 2019
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dd sports blocked

Hi

Asianet digital tv is blockign dd sports during india world cup matches.

Our understanding is world cup television broadcasting rights are given to star sports and ddsports (For india matches, semi finals and finals). It is seen that asianet cable blocks dd sports during india matches and all other time the channel is kept open.
The message displayed is attached as screenshot.

We believe...
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S
Sjs1
from Thiruvananthapuram, Kerala
Jun 23, 2019
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dd sports being blocked

Hi

Asianet digital tv is blockign dd sports during india world cup matches.

Our understanding is world cup television broadcasting rights are given to star sports and ddsports (For india matches, semi finals and finals). It is seen that asianet cable blocks dd sports during india matches and all other time the channel is kept open.
The message displayed is attached as screenshot.

We believe...
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J
Jobinthomasv
from Mumbai, Maharashtra
Jun 22, 2019
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delay in shifting cable already registered (subscriber code: (ga91109888)

Address: Benzy infotech PVT LTD, Manimala Road, Mythri nagar, Edappally, Kochi, Ernakulam, Kerala, 682024

Iam writing this email regarding shifting of my cable with subscriber code (Ga[protected] from old address:
Kg george,
Kolathara house
37/1028 lbs road,
Aims-ponekkara p. O
Kochi-682041
To

New address

Muttathu house,
House no.35/1880
Changampuzha cross road,
Ponekkara,
Kochi,
Association no. Pra-7a
Pin:682024

I...
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S
shyammhn
from Pune, Maharashtra
Jun 21, 2019
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cable services

Address: Flat No 206D, Diamond District Apartment, Pangappara, Thiruvananthapuram, Kerala, 695581

They are not abiding with TRAI regulation. Ive selected package multiple times throught the link theyve shared but the same is not activated. Despite they charge for the pay channels. Ive bought this to their notice but they have not taken a positive revert. I told them that i wouldn't be paying the charges. But despite they are keeping on billing me. They are not there to fix the issues and want me to go to their office for the payment.br...
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H
Hno91
from Vaikam, Kerala
Jun 20, 2019
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channels missing

Address: Thiruvananthapuram, Kerala, 695001

Had applied for Kerala gold package.
Subscriber Id: AA90111176
However most of the channels are missing. News 18, times now, sports channels to list few.
Please resolve asap as it's impacting relationship. Both with asianet and family. Hence treat this with utmost seriousness and resolve. Ensure all channels mentioned in the package and free channels are available. Please don't make me follow up atleast for this case.br...
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