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Asianet Satellite Communications Complaints & Reviews

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1.3
Updated: Mar 9, 2024
Complaints 866
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213
Unresolved
653
So far, so good. Asianet Satellite Communications is working on building a stronger response system and taking steps to address most of the complaints. While there's room for growth, their efforts show a positive trend in customer support. We hope Asianet Satellite Communications will keep up the work and continue to help more customers with their concerns even better 🤝
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Asianet Satellite Communications reviews & complaints page 16

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A
Arsha Ajith
from Mumbai, Maharashtra
Apr 5, 2019
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kasthooriman serial

ഇതുവരെ കഴിന്ന ഒരു രണ്ടാഴ്ച കൊണ്ട് നിങ്ങൾ കാണിക്കുന്നത് തന്റെ കഴിന്ന നാല് വർഷം ഓർമയിൽ നിന്ന് നഷ്ടപെട്ട നായകനെ ആണ് അതിലെ നായിക ഒരു ഹോംനഴ്സ്‌ ആയി അഭിനയിക്കുന്നു അതിൽ...
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J
Jayakumar Viswanath
from Bengaluru, Karnataka
Apr 5, 2019
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I am complaining about vanambadi serial.

Address: Chennai, Tamil Nadu, 600054

My complain is for vanambadi serial. The two main characters in the serials being the 2 kids (Namely anumol or anugraha and thamburu). When thamburu is showing an extreme negative or villian character with lots of selfishness, the other anumol is showing the extreme positive or soft character.

Both these characters could cause impact to several kids in the house watching these serials. I wish that thamburu and anumol join...
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A
Arun P.A.
from Chennai, Tamil Nadu
Apr 3, 2019
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without any intimation changing extra amount

Dear trai
I am arun p a, my customer id is ga91120509 @ asianet satalite communication.
Asianet charging extra amount for channel s without any intimation.
While asking about it they are unable to explain about the bill.
And ask to call another customer service no.. That no. Is always busy.
My contact number is-[protected]
Email id - [protected]@gmail.com...
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S
sooraj subramanian
from Delhi, Delhi
Apr 3, 2019
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billing

Address: Thrissur, Kerala, 680022

I am a subscriber of asianet, thrissur region. Subscriber id is ha92005929. I got a message yesterday for payment of dues inr 782in my account. My earlier pack was of 280 rupees. Regarding this i spoke to customer care and they told me that 2 packs (Bst 1& ksb 12 a) are active in my account for which they are charging 782. Further they told me to send mail to [protected]@asianet.co.in. I have sent mail on 2nd apr 2019 and till now i have not...
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K
kumarabhiraj88
from Thrissur, Kerala
Apr 2, 2019
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asianet not providing the train offers

Address: Kollam, Kerala

Sir,
According to my knowledge trai offers customers to choose their interested channels but when try to select channels from asianet application, they only providing their own predefined packs for the customers. There is no option to choose our interested channels. They have offered packages which r more expensive. Its my request you to come with a solution to it and have some real control over these providers.

Thanks,...
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A
Aarathi Chelat
from Thrissur, Kerala
Apr 2, 2019
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billing issue for 2 months in a row

Address: Thrissur, Kerala, 680004

Reg: ha92003408

Post the migration to new plan, i am facing multiple issues. I have an unresolved billing issue for 2 months now.

Issue 1 : for the subscription period 17/02/2019 to 16/03/2019, and excess of 3 network capacity slabs were added in my invoice (Total 6 slabs). According to my alacarte choice, i would need only 3 slabs apart from the base slab. After constant chasing, you reverted 47/- (An amount...
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B
beekebee
from Mumbai, Maharashtra
Mar 31, 2019
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channels added without my consent..

Address: Ernakulam, Kerala, 682012

Dear Sir,

Subscriber ID : GA91100210
MAC ID : N[protected]

This is further to the telecom I had with Asianet customer care executive on 30th March 2019. I had opted for 2 alacarte channels on February 24th 2019 (Mtv beats HD & Vh1 HD ) for one month. It expired on 23rd March 2019 and I haven't renewed these channels again. But regret to inform you that you have added these 2 channels from 24th March 2019...
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S
Suja Ks
from Alappuzha, Kerala
Mar 31, 2019
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cable tv services

Address: Thiruvananthapuram, Thiruvananthapuram, Kerala

As per the TRAI rules a customer has the right to select their own FTA channels. But Asianet cable TV is forcing us to select from the given FTA packages of their choice. And the package with minimum cost (₹ 130+ tax) does not contains any Malayalam channels. This is only a business trick for their profit. Please take necessary action as early as possible....
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I
Ismitha
Mar 31, 2019
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channels which were subscribed for as per trai rules are not being broadcast ed

Address: Thiruvananthapuram, Kerala

I had subscribed for some channels asper TRAI rules in January 2019. But as on date some of the channels are yet to be broadcasted. When the aforesaid channels are tuned in the message 'You r not authorised to view the channel. Pls contact your cable operator' is shown when I have already paid for the channels. On contacting the operators either they don't answer the call or they just give some lame replies and excuse themeselves. What is...
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T
Thomas EV
from Tiruvalla, Kerala
Mar 21, 2019
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providing exclusive fta malayalam channel bouquet

Address: 689101

My id is db92001010
Asianet do not have an exclusive fta malayalam channels which contains all the malayalam fta channels they provide. We are forced to

Take all other rubbish channels which we do not want. This is only a business trick to increase the no. Of channels above 100 and any

Channels we select in addition will increase the channels to 125 or above, for which they can charge the capacity fees....
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G
githinmathew123@gmail.com
from Mumbai, Maharashtra
Mar 19, 2019
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very poor speed. high promise while selling none after

Address: Thiruvananthapuram, Kerala, 695005

The internet connection was sold to us promising 100 mbps speed for a period of 5 months after taking a payment of inr 2950. I have been using the connection for a week now. Never have i seen the connection speed exceed 1.5 mbps. All efforts to raise a complaint falls on deaf ears. No response from their customer support team. Have no idea how to take this forward and resolve.
#asianetbroadband...
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A
Aarathi Chelat
from Thrissur, Kerala
Mar 15, 2019
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billing issue

Address: Thrissur, Kerala

Regarding - ha92003408.

During the migration, you have incorrectly added 3 additional slabs in
My account. After continuous chasing (I almost call every day) you
Have revised 47/- which is equivalent to the cost of 2 slabs. But you
Yet have to revise the amount of 1 additional slab. It's been more
Than 3 weeks. How many calls i have to make to get this silly issue
Resolved. We have been your...
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S
suresh.chellangath
Mar 11, 2019
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cable tv

Address: Asianet Satellite Communications Ltd. E.D.R Complex , Town Hall Road, Irinjalakuda, Thrissur, Kerala - 680121. +91 -0480 2825917, 680122
Website: www.asianet.co.in

Dear sir, i had made complaint in asianet customer care
Several times. Regarding the plan change issue in my subscription. I had
Change to new scheme on 09/02/2018. I choose on default 26 channels and
47 channels i had purchased. Sum of 200 rs. 22/02/2018 i had added 50
Rs and try to buy new channels and it failed due to some technical
Error it shown my previous order locked. I called customer care they...
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R
Ranjith Thampi
from Angamali, Kerala
Mar 9, 2019
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asianet digital - complaint number ga01244943 not yet resolved

Address: Ernakulam, Kerala, 682019

My subscriber code is ga91100454, on february 8th i had received a message from asianet that my available balance in the account is rs.591/- post which i had subscribed for channel which i got to view after 10 days.

In the interim i had done an online payment of rs 120/-

In my asianet subscriber account currently its shown that in need to pay 230/- rupees to asianet. While raised the complaint with asianet...
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R
Rahul Arackal
from Ernakulam, Kerala
Mar 5, 2019
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trai new tariff - asianet overridden my selection of channels with their on interest - and with huge amount bill

Address: Ernakulam, Kerala, 683104

With respect to the new trai tariff for channel seldection, i have chosen the channels (Including pay channels, and paid the money as well) in the beginning of february. On feburary 27th, i got two messages like 'since i have not chosen the channels, we are migrating your pack to an adjacent pack' and that 'i need to pay rs. 440/- as channel subscription'.

And when i checked my transaction details, it shows asianet have migrated...
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D
Dileep Kumar.P. Purushothaman pillai
Mar 5, 2019
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no getting dd sports channel

Address: Kerala, 683513

Today morning i watch dd sports, but in the afternoon when the live telecast of india vs australia match is going to be started dd sports channel is not available, this is happend several times before. From the free channel list provided by trai i came to know that dd sports is a free channel, lot of another free channels are also missing. So please take action against asianet for me and my friends in kerala...
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A
atcrajesh
from Paravur, Kerala
Mar 5, 2019
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not getting selected channels

Address: Sivanjali, MuttadaP.O., Trivandrum, Thiruvananthapuram, Kerala, 695 025

Subscriber id:aa91054236
Name: s. R. Rajesh, sivanjali, muttada. P. O, trivandrum mob:[protected]
As per the new trai regulations i have selected channels from alacarte and paid rs.5450/- online on 11th feb 2019. Till now i am not getting my selected channels. I am getting some malayalam channels only. None of the movie and sports channels are there.in spite of repeated complaints to your office (Complaint ticket number aa0895240...
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M
manuvk
from Muluppilagadu, Kerala
Mar 3, 2019
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unsatisfactory customer services

Address: Ernakulam, Kerala

Hi. We have been facing issues with asianet digital ever since we chose their services. We have to call the customer service at least 3 times every month for the same nature of issue. They never solve a problem permanently and don't seem to care about customer's grievances. The most recent case being that of the trai update. We selected the channel pack of our choice but were not getting even the free channels (Forget the paid channels)....
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A
A Raghunadhan
from Gulbarga, Karnataka
Feb 27, 2019
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high charges for asianet tv channels

Address: WESTHILL, Kozhikode, Kerala, 673005

Sir,
I have paid Rs.3480/- for one year subscription of Asianet Digital TV which gives two months free (total 14 months) on 01.09.2019., TRAI has implemented a new channel section system for TV communications and I have selected 8 pay channels and 100 mandatory FTA channels on 5/2/19. But while selecting I could not see the the total amount of the selected list that I would have to pay because I already had balance in my account....
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V
Vishnu Syam prakash
from Ottappalam, Kerala
Feb 26, 2019
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charging additional amount for channel packages

Address: Olavakkod , Palakkad, Kerala, 678009, Palakkad, Kerala

I am a subscriber of asianet cable tv. I have selected the packages in the asianet website, but i was not getting the channels that i have selected. When queried about it in the asianet office, they told that i had added more number of alacarte channels and hence the system is getting hang because its beyond the capacity of my set top box. And they instructed me to delete the selected channels and add new channel bouquets to the package....
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