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AVA Merchandising Complaints & Reviews

www.avamerchandising.in
3.5
Updated: Nov 23, 2023
Complaints 216
Resolved
144
Unresolved
72
Good! AVA Merchandising values customer feedback and works quickly to address complaints. They handle issues regularly and provide solutions, making customers feel heard and supported, however, we would recommend that AVA Merchandising step up their efforts to fully resolve all complaints 👍
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herman hansen watch not working
0
bluetooth speaker
0
head phone broken

AVA Merchandising reviews & complaints page 4

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D
Dr. Ashish yadav
from Kolkata, West Bengal
Jul 23, 2018
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watch not working

I bought the harsen hansen watch at kolkata airport on june 9th, 2018. The gents watch is not working properly when i have opened from the seal pack and removed the strap. Ladies watch is working fine. Can you please let me know the service center address in kolkata or let me know how to get it replaced. I was completely disappointed with this.

Regards
Dr. Ashish kr yadav...
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debashisjena
from Noida, Uttar Pradesh
Jul 12, 2018
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replacement warranty not provided

Address: Gautam Buddh Nagar, Uttar Pradesh, 201304

I had bought a Hermen Hansen 16 inch overnighter on 24/11/2017 from AVA Merchandising store at Trivendrum Airport and was clearly promised 1 year warranty.

The product's handle came out on 6/07/2018 and I approached customer care for replacement but they are not responding. During conversation the executive mentioned though that the warranty period of this item is now reduced to 6 months (1 year at the time of my purchase).br...
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n.alenchery kumar
from Bengaluru, Karnataka
Jul 5, 2018
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watch is not working properly

Address: Kozhikode, Kerala, 673010

I have purchased a herman hansen watch from mangalore airport through ava before two months. Presently the watch is not working properly. When the key activated it will work then it stoped again. After my purchase now only i am using the same. More over, when the watch is working at intital stage at each time the time showing slow. I cannot see any service centre in any log. Please let resolve this complaint.

Please help to...
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S
Suraj Kutty
from Coimbatore, Tamil Nadu
Jun 23, 2018
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bluetooth speaker

I have bought a bluetooth headphone from airport but it only lasted one day i just applied little pressure and it broke into two parts and when i called the costumers care they are not picking up so what should i do? Will the product get replaced its in the warranty period or will they won’t change it because at airport they told it will be replaced at any damage so i need a reply?...
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dileeshd
from Gwalior, Madhya Pradesh
Jun 10, 2018
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head phone broken

Address: Kozhikode, Kerala, 673002

Hi,
Hottech on-ear bluetooth headphone had broken into two with no applied pressure. Simply, removing the headphones to keep it away, it had snapped. The speakers are still working but however cannot be worn.

I have a warranty and the bill along with me. Please inform whether it can be repaired or not. I really like this product and want to use.

Regards,
Dileesh d...
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Srinivaas Thota
from Raia, Goa
Jun 5, 2018
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hottech smart watch doesn't gets on

Address: Hyderabad, Andhra Pradesh

Hi,

I have purchased a hottech smart watch on last friday from your store in Hyderabad airport. I did not switch on in the airport before purchasing it. When I came home, I was little busy shifting so did not tried immediately and when tried switching it on, I am unable to. I have tried charging for 3hours but it doesn't gets on. There is no luck even after multiple tries.

Please let me what is the customer...
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Wanshan Kharwanlang
from Delhi, Delhi
May 2, 2018
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hottech on-ear bluetooth headphone broke

Address: 560045
Website: Hot TECH

Hi,

My friend had gifted me a pair of hottech on-ear bluetooth headphones and the headphones had broken into two with no applied pressure. Simply, removing the headphones to keep it away, it had snapped. The speakers are still working but however cannot be worn.

I have a warranty and the bill along with me. As a plus point, i really love the product and the audio itself. This has been a really good birthday...
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raja.drnl
from Hyderabad, Telangana
Apr 30, 2018
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herman hansen watch not working

Address: Hyderabad, Andhra Pradesh, 500019

I bought the harsen hansen watch in the hyderabad airport on april 20th, 2018. The gents watch not yet all working when i have opened from the seal pack and removed the strap. Ladies watch is working fine. Can you please let me know the service center address in hyderabad or let me know how to get it replaced. I was completely disappointed with this....
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Amreesh Kher
from Meerut, Uttar Pradesh
Apr 22, 2018
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hottech wireless headphones

I bought the above head phones from mumbai airport about 6 months back and was not given the bill since system was not working and was told the same will be sent to my mail id which never happened. Within 2 months, the headphones cracked and just shows the poor quality of the product and recently i visited the same shop in mumbai airport and was told to submit a compliant. Hope to see a quick resolution. My mail id is [protected]@hotmail.com...
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S
sganesh50
from Noida, Uttar Pradesh
Apr 19, 2018
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hottech bluetooth headphones

Address: New Delhi, Delhi, 110001

The headphone was purchased on january 19, 2018 and it suddenly stopped working today the 19th of april 2018. The blue led is continuously on and the headphone cannot be turned off, no matter how long i keep the on/off button pressed.

Since the warranty was stated to be one year, i would like a replacement to be given so that i retain my faith in ava merchandising...
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Nimai Tewary
from Allahabad, Uttar Pradesh
Apr 10, 2018
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watch not working properly

Address: Lucknow, Uttar Pradesh, 226016
Website: Ava merchandising solutions Pvt Ltd

Dear sir
I have purchase herman hansen gents watch on patna airport on dated 31.03.18
I have complaint regarding this watch is the date number is still not moving. Pls kindly number and address of the service centre.
Transactions no 2290554
Sales executive rupesh raman

Thanking you
Nimai kanti tewary
[protected]...
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M
maizur rehaman
from Pune, Maharashtra
Mar 14, 2018
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belt of watch moving out of the joint.

Address: New Delhi, Delhi

Dear sir,
I have bought the harmen hansen magnetic strap watch from flipkart got delivered on 12/03/2017. I started wearing the watch from the 1/03/2018 I found that the belt is moving out of the joint please help me in this regards. I am unable to find the nearest service centre online. please repair it change the product as it is in the Guarantee period. please guide me in this issue from where I should go and locate the moving...
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Aakriti Sayal
from Delhi, Delhi
Mar 5, 2018
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charge higher amount than original

Hi,

I have bought ava watch from indira gandhi international airport, terminal 3. The price is for 3999 and on discount it's for 1299. But the store keeper charged 1600 for the same. Please look into this matter. I am not expecting this kind of behaviour from ava merchandise. If he is charging more from me then it would be the possibility he is doing same with others. I am attaching the bill copy and product detail in mail....
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Sameer Malve
from Mumbai, Maharashtra
Feb 28, 2018
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herman hansen rose flower design quartz ladies watch

Address: 421201

I have purchased a herman hansen rose gold ladies quartz watch from ava shop at mumbai airport, india on 23.02.2018 for rupees 1299/-. After purchase when i came back home i noticed that the watch is not working. I have got the invoice receipt with date of purchase 23.02.2018 from the ava shop at mumbai airport.

Hsn code 91011100 — product code.

My email : [protected]@gmail.com.
The watch is not in...
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Prathik Gupta
from Bengaluru, Karnataka
Feb 25, 2018
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defective power bank - ug101p

Address: 560038

Purchased a 11000 mah ug101p power bank on february 19, 2018 from the bangalore international airport. The power bank does not seem to charge the phone (S) properly. When the power bank is connected, the battery percentage drops even though it shows connected. Also, the last two dots on the power meter suddenly drops to zero. Very disappointed with the product. What needs to be done now? Call me back as soon as possible to resolve this issue....
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Debasish2502
from Mumbai, Maharashtra
Feb 24, 2018
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bluetooth speaker not working if removed from charge

Address: 400708

I bought a bluetooth speaker in delhi airport. It worked fine for a few days. But now, it works only when it is put on charge and stops when removed from charge. The battery may have been drained out i believe. This speakers also make a shrill sound when just plugged in. The speakers are required to be replaced. The bill number is 00000va[protected] for reference. Please let me know, how is it to be replaced....
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K
Kjs Co
from Savantvadi, Maharashtra
Feb 17, 2018
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u globe power bank

Address: New Delhi, Delhi, 110091
Website: Ava merchandise

I purchased u globe power bank and bluetooth speaker on 21.08.2017 from pune airport, speaker is good and working well but power bank is not good, it’s power button not working and charging light and battery light keeps on and off all the time, i don’t expect this from ava merchandise. It has 6 months warranty so i request u to generate complaint number and replace this.
Mail i’d - [protected]@gmail.com...
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A
aloksaklani
from Delhi, Delhi
Feb 6, 2018
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homs beard trimmer accessory

Website: www.avamerchandising.in/corpsite

I purchased a — homs beard trimmer a month ago. the trimmer is fine but charger not working. i complained at consumer complaints and ava company asked me to provide details which i did (as follows).

after that i have not heard from them.

The charger lead is loose at the two-pin (female) contact point. if held tightly it charges for a brief second, else loses power contact. i guess charger needs replacement.br...
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S
sanjeevgpb
from Hubli, Karnataka
Jan 28, 2018
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herman hansen rose gold flower design quartz ladies watch

I have purchased a herman hansen rose gold ladies quartz watch from ava shop at lucknow airport, india on 13.01.2018 for rupees 1299/-. After purchase when i came back home i noticed that the watch is not working. I have got the invoice receipt with date of purchase 13.01.2018 from the ava shop at lucknow airport.

My email : [protected]@gmail.com and mobile number +91 [protected].
The watch is not in working condition....
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aloksaklani
from Delhi, Delhi
Jan 23, 2018
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homs beard trimmer

Address: 110075
Website: www.avamerchandising.in/company.html

I bought this at ava shop in kolkata airport on dec 11, 2017.

When i bought it, i tried to charge it before use but its charging blue light was not coming on. So irecently i used it.

It worked fine for 1 day but when its battery was to be charged, its charger-adapter is not working; its too tight and light comes blue if you hold it in hand tight, but as you put it on table, it gets disconnected.
br...
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