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AVA Merchandising Complaints & Reviews

www.avamerchandising.in
3.5
Updated: Nov 23, 2023
Complaints 216
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144
Unresolved
72
Good! AVA Merchandising values customer feedback and works quickly to address complaints. They handle issues regularly and provide solutions, making customers feel heard and supported, however, we would recommend that AVA Merchandising step up their efforts to fully resolve all complaints 👍
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herman hansen watch not working
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AVA Merchandising reviews & complaints page 7

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V
vipinkapur
from Gurgaon, Haryana
Sep 23, 2016
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Hottech bluetooth stereo headphone

Address: New Delhi, Delhi, 110060

I have bought this product today for Rs.999 from T3 terminal of airport. I charged the headphones for 2 hrs till the red light went off. However the headphones are not switching on after 3 sec long press as mentionec in the manual. Please replace the product at earliest. This is third time i have bought sub stantards products fron AVA and lost faith on your company.

Details as under:

Bill no.00000VA[protected]br...
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J
joydeeppkl
from Gurgaon, Haryana
Aug 18, 2016
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Portable battery pack 15000mah (flasharge) not working

Address: 781016

Dear sir,

I purchased on 22nd april, 3 ladies night suit for my wife at an guwahati airport ava store.

I asked the assistant about the returns policy and i was told that i could return the item if not fitted well.

But as feared; the garments were found too small for my wife. On 8th june’16, i tried to return the item at the same store but was asked that i have to go for other purchase of the...
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A
atul nharwal
from Delhi, Delhi
Aug 9, 2016
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My bluetooth headphones have charging problem

Address: North West Delhi, Delhi, 110040

I buy a bluetooth headphones from airport and it come with 6month replacement warranty and the charging port can't work properly and when i on the charger headphones light get on and after few seconds the light gets off i think the problem is with the jack of the headphone plz solve my problem as soon as possible. Im very disappointed with the product plz solve the problem as soon as possible...
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R
Ramesses
from Bengaluru, Karnataka
Aug 6, 2016
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Power bank U GLOBE BLACK not working

I bought a power bank - U-GLOBE - BLACK at Mumbai on 1st Aug with bill no. 1811380 at time 11:49 am. This is not working and not charging the phone. I am not able to switch off the unit also.

I have returned to Bangalore on 5th and showed the same at your Bangalore outlet. They have told me to log a message and after the acknowledgement is received, they will replace the instrument. They wanted a complaint number.
When...
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S
sricskumar
from Chennai, Tamil Nadu
Jul 12, 2016
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Bluetooth speaker with fm not working

Address: 603102

I bought a bluetooth speaker with fm facility in ava shop at chennai airport on 9 july 2016 for rs.999/-. i was told that fm signal inside the airport is weak and could not be tested. but while reaching home, i found that fm is not working at all. whenever i call the customer care, they are reluctant and repeatedly say that i have to try the button provided for fm. it amounts to cheating....
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Hetal Panchal
from Mumbai, Maharashtra
Jul 4, 2016
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Product is broken (tortoise)

Address: Mumbai City, Maharashtra, 400057

Yesterday we bought tortoise from available shop from Mumbai international airport as we have a faith in a company we didn't check the product as we have purchased many products from there but after coming home we checked tortoise it was broken so now how we can replace our product I need your help as I trust in the ava I m sure you people will help me out...
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A
Ankur Dixit
from Bengaluru, Karnataka
Jun 8, 2016
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Inferior quality products * don't buy*

I bought multiple products today from ava outlet in bangalore airport (Newly opened). Out of this when i tried their hottech bluetooth speaker at home today, it failed to pair with my phone and then all of a sudden started making sounds (Like a siren sound). This is after i had fully charged it using the usb cable provided with the product. Now imagine a siren like sound coming from a speaker and no way to switch it off.
Kept pressing...
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S
SN Iyer
May 29, 2016
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Spy Pen

Address: 600044

This is dr s n iyer rtd. Manager airindia. Procured one spypen with usb on arrival from cochin by ai 510 on 13 may 2016.
As i have taken it as a gift to my people in us just kept after buying into my bag.
On 15th after reaching usa i find that it is not full unit and does not work at all
Have paid rs 999/=by citi bank credit card
I will be back in india by july last week
Please replace the unit fully with...
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Bhushan Kuncheria
from Delhi, Delhi
May 6, 2016
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Hottech fitness wristband-black

Address: 110037

I brought a hottech fitness wrist band from jaipur airport on 20 april 2016. I requested the salesperson to check the product for its functionality and was told that the product was a fresh piece and that there is user manual inside which would guide me on the procedure to instal the app and use it. Once i returned back i realised that the manual was not found inside. Please send a manual to the following address

Col bhushan...
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Abhimanyu Thakur
from Delhi, Delhi
Apr 14, 2016
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Bad experience with fitness bad.

Address: New Delhi, Delhi

Hello dear
My self shivam very bad experience with hottech fitness band.
This week I bought hottech fitness band from ur outlet at igi airport t3 that time that AVA staff told me that band battery backup is 15 days but when i used that band it battery is not working more than 3 days...
And I uploaded my bill no. Also
I want some solutions from ur now what should I do.

Mail: [protected]@gmail.com...
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S
SSAmeta
from Ajmer, Rajasthan
Apr 7, 2016
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Remote car ce and remote made in china

While returning from manglore by flight no 9w 0436 on 2nd april 2016 by jet airways and my seat no was 22f i got scratch card through i got free gift which i got by paying rs.1000/- from mumbai airport ava shop. But after that i reached my residence at chittaurgarh, rajasthan on 4.04.2016 and after that i gave this gift to my nephew, s son and on 6.4.2016 we found that it is not working at all. Please look in this matter and arrange to replace...
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H
Himanshu Deshmukh
Jan 9, 2016
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Bluetooth stereo headphone

Address: 411038
Website: AVA Merchandising

Hello, Currently I am staying in Tokyo. On 3 Jan 2016 ; I have bought Hot Tech bluetooth stereo headphone at Delhi Airport. As per the information it has get get charged for 2 hours to use. When its connected with Laptop and power is on then red light will be on and its fully charged red light will go off. However its not working. Whenever I tried to charge the battery its not showing red light. Am I missing something? Kindly help...
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bipin kumar pagadala
from Hyderabad, Telangana
Jul 21, 2015
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Sold a used, incomplete and damaged toy @ hyderabad airport

Address: Hyderabad, Andhra Pradesh

Taking advantage of customers belief and hurry at the airport the ava shop and collect stores at shamshabad airport..had sold me a "tool and brains " toy for 799 rs. After reaching home and checking we found that the toy was missing half of the parts and the ones which are there we broken...We noticed that the package was all tapped......
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K
khush3
from Ghatal, West Bengal
Jul 7, 2015
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Defective power bank

Address: Kolkata, West Bengal

Hi! I purchased a power bank 6000 mah (Pebble Power bank white) today from Netaji Subash Chandra airport, Kolkata at 8:20 am . It was around 25% charged. I used it to charge but when I connected the power bank for recharging, I found that it ws not charging at all. The power bank has a 6 month replacement guarantee. Extremely disappointed by the service of AVA.Kindly help me in getting it exchanged. Thanks, Khusboo Kumari . Transaction...
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N
nargis110
from Aligarh, Uttar Pradesh
May 11, 2015
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change power bank

I purchased three pebble pocket chargers 6000 mAh. One is ok but Two chargers are not working. These are not charging with any adopter. So please change it. I purchased at mumbai airport with ticket reference. I am working at terminal two mumbai new airport. i have no bill but my cell no. Registerd ava shop [protected]. I have purchased pan kadai set of anjali, laptop table And one traully bag swiss light. Thanks Maimuna nargis Jaipur art.[protected]@yahoo.com...
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Kripa Mehta
from Mumbai, Maharashtra
Jan 12, 2015
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IC25605 -- purchase of 2010 not yet delivered ???

Address: Mumbai City, Maharashtra

To whom so ever it may concern, Below is the complain details... We are yet awaiting the stuff we had booked in 2010... This is now 5 years where in debit has already been done on MY below mentioned card ( this card has been disconnected 2years back) Whenever called in your customer care we were told it has been dispatched but where has it gone no one has an idea, I need my refund along with the 5 years interest... hope someone...
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J
jaymistry712
Dec 14, 2014
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2491 Xelectron Mobile N100

Address: New Delhi, Delhi

Dear Sir, While going to Dhaka, I purchased above mobile during transit in Kolkata airport. On my return to Mumbai, I opened the mobile packing on 13th December, 2014 and connected the battery charger for charging the mobile battery. There was a small noise with a burning smell inside the battery charging adapter as there could be inside short circuit. I was also finding difficulty in playing songs from my memory card. I have not tried...
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Bipin Kanchan
from Mumbai, Maharashtra
Aug 31, 2014
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Modelno DF-B01 Silver

Address: Mumbai City, Maharashtra

Purchased from AVA Merchandising KOCHI Kerala Airport Transaction no.1136189 dated 17/08/2014 at 12.05 p.m hot tech Bluetooth /speaker with FM. Now this product is not working and it is under warranty.Requested to replace this with new product .My contact no [protected].U can contact me on email [protected]@tifr.res.in for any information required.Paid through my credit card Rs.999/-...
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R
ravi1882
from Chennai, Tamil Nadu
Aug 30, 2014
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defected piece

Address: Hyderabad, Andhra Pradesh

This is to bring to your kind notice that i brought a toy stunt car at AVA shop and collect at Hyderabad, Rajiv gandhi international airport on 30th Saturday August 2014 at 7.15pm . Invoice No:[protected]/majorette-RC stunt car 2 asstd) paying Rs.1499 and a body art for kids (8488/sparkle body art) for Rs.249. When i came home and opened the stunt car, i was shocked to see the rusted parts. I kept the battery for charging as mentioned...
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T
thalurtilak
from Delhi, Delhi
Aug 10, 2014
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early defect in AVA products

Address: New Delhi, Delhi

I am a frequent flier in Air India and have purchased quite a few items form AVA sky shop at airports.Howeer while the quality of house hold goods ids OK electronic goods are becoming defective very early and there is no outlet to repair or replace.

One month back i had purchased a HOTTECH blue tooth speaker model no DF-B01 from IGI airport at Delhi.However the speaker has become defective please let me know how to get it repaired...
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