BookMyShow Complaints & Reviews

Dear Team,

I Can't able to book movie ticket, and i can't able to update my new mobile number...

Num:[protected]

I have booked the tickets for 18th Dec 21 by mistake.
i tried to cancel the tickets within 2 minutes of booking them however i am unable to do it.
Book my Show customer care toll free numberr is coming busy nor am i able to find a live chat option.
Kindly guide me through the process to modify the ticket dates...

Hi Team as i booked my Ticket on 16st of December so amount got diducted in my account but i didn't got the ticket kindly refund the amount. please find the attached copy of payment diducted kindly do it as soon as possible. Please help me

The show was booked on 18th november but on reaching the venue the owners told that since there are not enough shows they are cancelling the show and the refund would be issued.
From 18th november till now I have written endless mails and dialled the customer care number but I got no response.
Please resolve it asap

Booking ID: SSVL[protected].
The show was cancelled by the cinema theatre due to licence issue. But refund not initiated. Didn't receive any confirmation email/SMS.

Cannot cancel my tickets

Booking ID : WQB32GT
Date : 06- November 2021
Show : 10PM
Movie : Annaatthe
Theatre : Silver Hills Cinemas, Thodupuzha, Kerala.

It's on November 6 2021 I booked tickets through Bookmyshow app. The show was cancelled and it's not informed by Bookmyshow. No messages were recieved about the cancellation of show. I reached there at the theatre and they told me that the show has cancelled. The only option I had was to simply wait for my money to get refunded. As per BookMyshow policy I waited for 5-7 days and checked my account. No amount was credited to my account.

I tried contacting Bookmyshow many times. Don't ever say you have live chat facility. I waited for hours for a reply and nothing came as reply. No response at all. Then called customer care, I was on waiting list, waited for my turn, and I reached as caller 1. Again I had to wait for few minutes and it's okay for me. Cause it's my money. All of sudden the call got disconnected. Such a cheap trick it seems.
Haven't yet received any call back. After that i kept contacting you through the mail "[protected]@bookmyshow.com"
They informed me that they'll investigate the issue with the Theatre, it's been more than a week and haven't yet received any reply about so called investigation.
Since the tickets booked, It's been more than a one and half month. It's disgusting.

I had booked my tickets in bookmyshow the amount was reduced through phonepe but did not receive any tickets through sms or email and i cannot even see my tickets in purchase history to cancel them i have booked my new tickets i want the refund of old

I have booked tickets from bookmyshow for spider man movie using UPI payment method (google pay) but the payment is not updated with bookmyshow and the tickets didn’t got confirmed

I had booked 10 tickects on 9/12/21 for spiderman no way home which got failed which cost me ₹1609.60 and so i approached their helpline which was very busy and i had to wait for 30 min to get the call. They told me that they would refund it within 24-48hrs very politely so i believed them. As i didnt receive the payment i called them again but this time they told me it would take 4-5days. Again i believed them. But now it's been 7 days. Still no refund. Now they are not even taking my calls. For each call about half hour i am waiting only for the call to get canceled.
It is a mental torture for me as it is a very large amount for me and I'm helpless and dont know what to do.
Im think of proceeding with this legally

When I do Payment through Upi or Debit card or Gpay payment failed again and again On BMS App

I booked tickets for a movie, paid from my upi id, transaction succeeded but I did not get any tickets from the website. Now there is no quick customer support here. How am I supposed to be assured about the refund? I have been calling their customer support for an hour now. They make me wait for 20 minutes and call is automatically disconnected after that. Is this not fraudulent?

I have tried multiple times for refund on customer service and chat. It's very irritating . If government has cancelled then money should have refunded automatically. I want my refund rs. 13586

Booking ID:VTAZ00MB18ZNPY

Badshah Live in Goa - Amethhyyst Jalwaa Open Arena got cancelled on 9th of december, i had booked two tickets worth 14k+ and i havnt received any notification or the refund . my calls and mails are being unattended . if this is not being attended at the earliest i will have to take necessary legal action

One of my booking was unsuccessful
Money transfer successful done but
Booking was cancelled please refund my amount

Movie tickets are in block for pushpa movie

I booked movie tickets of 'spider no way home' from bookmyshow on 13th of december, 2021 and paid from SBI NetBanking.
Amount is deducted and transaction is success from SBI NETBANKING, but bms shown me transaction time out and ticket was not booked.
Please help me to resolve this issue and help to get back my money in SBI NetBanking.
Sbi NETBANKING reference id: [protected]IGAMPPEGE5

I have booked the ticket from bookmyshow app. The show did not run on that day because of less audience. Its been more than 10 days I have not got my refund. The show was on 29 nov, 2021 at IP Sigra . Timing:10:15 am, Movie:Antim:The final truth.My booking id was WHTJCB 9.

We booked our ticket for marakkar movie on December 4th, 9.30 at pvr, empress mall, Nagpur .Dur to some technical issues they cancelled the show and we did not received our refund yet .Please do the needful as soon as possible

I tried booking tickets and first time transaction failed but money got debited. Second time it got confirmed and tickets were booked. Money got debited twice from my account. Please resolve this. Google pay says money has not been debited but I have the transaction Id.