West Bengal Surface Transport Corporation Complaints & Reviews

Dear sir,

I am a daily passenger of your volvo bus (Vs-1) which passes kaikhali (Next stop to airport) at around 8.15 am. I have noticed for some time that few daily passengers do not buy the ticket with exact fare.

In stead, they just collect the amount (Which is 40% or 50% of exact fare) among themselves & give the total amount to conductor. Obviously, conductor does not provide any ticket, in return.br...

Dear sir,
I am a regular pessenger of your E1 service. Everyday I catch bus from Howrah stand to Rashbehari Avenue and back. In the morning time everyday I Shaw they took passenger on bonet and give us excuse that due to office hour rush they take extra pacenger on so they won't be late to their office, which is a reasonable thing and we appreciate their efforts. But when after office in evening they won't take a single person on...

Today i have caught vs10 from tollygunge tram depot as bus did not went to the kudghat depot and turned back from tollygunge in bus # wb 23 b 8296 at 2:30 pm (07th june, 2016). Till new town conductor did not came to issue ticket. After crossing new town i gave him rs.100/- as the fare is rs.55/- from tollygunge tram depot but he returned me rs.60/- back and did not issue any ticket. When i asked him why he took less fare and not issuing...

Sir,
I am a 22 year old woman, a regular passenger of a bus which runs on the bangur to dankuni route via amarpally, dumdum metro stn. Dunlop, dakshineswar and bali halt.
Today i availed of a bus from amarpally to dunlop.
It came to amarpally bus stop between 9.40 am to 9.50 am (Bus no: wb23c5942). When i asked the conductor for taking the bus fair and gave him a ten rupee note and i said, "dada ekta amarpally theke...

At science city bus stoppage are at bypass road but various time vs 3/vs 4 buses are not stopping at science city stoppage rather we are waiting for it at stand the bus pass through main road.
It is very unfortunate that we waiting for a bus since 30 to 45 minutes and the bus passes in front of me and i cant catch the bus.
Please solve the problem as because we are waited for the bus since long time and service of the bus is...

Sir, I am a daily passenger on Patuli-Rubi route to my college. I and my friend came across a shameful incident on 4th Feb, 2015 at10 am while a conductor of a mini white bus run by WBSTC refused to return my 50 Rs. He simply said, go and complaint, i do not care. The bus no is WB23 C-0887. Looking for a solution....

Dear Sir, I am your daily passenger of volvo bus (VS-1) get in your bus from kestopur. Today your bus VS1 (i.e WB-19D-9572) is not stopped in kestopur and try to overtake in bangur also. Driver who drive bus today always use to do so and we are facing this kind of problem everytime. Request please look into this matter and take a strick action....

This is to bring under the notice of the authority that a conductor of route no JM4, bus no WB 04H 6344 charges wrong fare & misguides passengers with irrelevant fare which does not tally with the authorized fare chart of that particular route.
Today (dated 08.09.14) I took JM4 bus from Ajaynagar around 8:30 in the morning to go to Tagore Park. The conductor charged me Rs8/- for the same distance which was supposed to be Rs7/-...

I am a regular passenger of MH3 bus. (Exide to Unitech) On 24-Jul-2014 I boarded the bus from Exide at 11:35am to go to Salt Lake Sector 5. Soon the bus was overcrowded and it was raining outside. The air inside bus was stinking and it was suffocating due to high humidity and wet clothes and umbrellas of people. Air conditioning was very low. I politely requested the driver TWICE to only increase the Fan Speed (not even the cooling)...

For the last few days the availability of MW-1 A.C. buses during peak office hours has been affected.Several people travel by MW-1 from Sulekha in Jadavpur to Unitech in Rajarhat & the buses are not available on time mainly between 8:45 A.M. to 9:30 A.M., so please look into the matter & please provide more MW-1 buses for that route Thank You...

I am a regular passenger of the Ultadanga to Tollygunj bus route . In the morning at around 8-45 am, I catch a bus from VIP BAZAR, ( on EM By-pass) bus- stop. Around three months back, the old bus –stop of this area has been officially closed and a site 60-70 meters away from the old one is designated the new bus-stop. However, since then some unscrupulous bus drivers are taking advantage of the situation.

Barasat- Tollygunge...

Hi, There are VS volvo buses running from Airport to Esplannade. In their fare chart, they kept the distance such that Ultadanga/Bidhan Nagar to DumDumPark as 4 km. Where I know and noticed that the distance between Ultadanga/Bidhan Nagar to kestopur (which is far from DumDum Park) is 3.7km. If any passenger travelling, to kestopur, the incharge in the bus charges rs.10 extra. Please look into this matter....

Dear Sir,

I am a regular passenger of ST7 bus(Route Ultadanga to Shapoorji Pallonji), facing problem with the bus service for long time.
There are lots of people are dependent on this bus because only one bus(ST7) is available from our locality. We often tried to make understand our problem to all the driver and conductor of ST7 but they always shows some lame excuse and ultimately we have to suffer on road. This bus...

Dear Sir,

I am a daily passenger in Garia-New Town route White Mini Bus Service operated by West Bengal Surface Transport Corporation (WBSTC). The State Government reduced the bus fare due to fall in fuel price w.e.f February 10, 2009. The fares list (which is a photo copy) displayed in WBSTC operated buses in Garia-New Town route does not contain any Government Notification number and date. The revised fares list as displayed...