Submit a Complaint
Claimed

BYJU's Complaints & Reviews

byjus.com
1.7
Last updated Jun 16, 2024
Complaints 4174
Resolved
1428
Unresolved
2746
So far so good - The company responded to our notifications and is working on resolving complaints.
Quick Links
Statistics
Share
Complaints
Contacts

File a complaint to BYJU's

Having problems with BYJU's?

File a complaint and get it resolved by BYJU's customer care. It’s quick effective and absolutely free!

SUBMIT A COMPLAINT
Education
BYJU's

Complaints recently resolved by BYJU's customer care

View all complaints

Most useful BYJU's reviews

Featured BYJU's consumer stories

BYJU's reviews & complaints page 59

Newest
  • Newest
  • Most Helpful
  • Most Popular
  • Resolved
  • Contains Photos or Videos
  • Oldest
P
Parween Begum
Mar 29, 2022
Report
Copy

Cancellation of subscription

I have mail byju's for cancellation of my course because I am unable to understand the study.Many mentors have called me and told me that there will be a call from the cancellation team within 24 hours.but no one called me.
When I try to contact them but got no response.I am trying to cancel my subscription since 16th of march but there's no cancellation yet please help me to cancel my subscription....
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
A
asthasahu
from Kolkata, West Bengal
Mar 28, 2022
Report
Copy

Cancelation of Tablet Program for IAS

I, Astha Sahu, registered to Byju's Tablet Program for UPSC IAS in December, 2021 and started the course from January 2022. All was going well until February 15th, when the lectures stopped loading on my Tablet. I contacted the technician team and they provided me with a new SD card but it didn't work out. I continued calling them and explaining them my problem over and over again and they said they would call me back in the next 24-48 hours...
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
R
rajendramaurya123
from Ghazipur, Uttar Pradesh
Mar 28, 2022
Report
Copy

Byju's not accept our cancellation

Address: banglore
Website: @byjus.com

Byjus not accept our cancellation and byjus not accept our call...
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
R
rajendramaurya123
from Ghazipur, Uttar Pradesh
Mar 28, 2022
Report
Copy

Byju's not accept our cancellation

Address: Banglore
Website: @byjus.com

Byjus not accept our cancellation i want refund and byjus not accept our call...
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
A
Aman Undirwade
from Gadchiroli, Maharashtra
Mar 28, 2022
Report
Copy

Tablet

Address: Gadchiroli, Maharashtra

Hello Byju's.I am Aman Undirwade. I'm doing the course of IIT-JEE, suddenly the tab fell down from my hand and it's screen is broken. It is going blur, nothing is working, many scraches, please fix this problem please I request you a lot. Still one year remains in my preparation. Please do something about this problem. PLEASE....
Helpful
1 other people found this review helpful
1 found this helpful
Write a comment
Report
Copy
D
Deepija
Mar 27, 2022
Report
Copy

Not refunding amount..no reply from team

Address: HIG 46, Sector 4
Website: Byjus

I bought the coursebut cancelled within stipulated time.. But ni reply from team...no body picks up my call...no reply...I want my money back...
Helpful
1 other people found this review helpful
1 found this helpful
Write a comment
Report
Copy
F
Fathima Sharin
Mar 27, 2022
Report
Copy

Byju's is not refunding.

Hi Byju's,
I am a 11th grade student, I had joined in Byju's last year as 10th tuition. And paid 2500 rupees as advance to kishore sir who came to my home. But I don't receive any service from your side. No tab or no classes. And i cancelled it. Further your team told me that you will refund the money. But no response since then. I'm very disappointed. You don't lose anything. But I lose my ₹2500. 🙏🏼🙏🏼 REFUND IT RIGHT...
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
D
Darshita Kanaujia
Mar 27, 2022
Report
Copy

Mentor helpline

It's the second time that the mentor is not receiving my call. I have a problem and I want an instant solution to it. I'm calling several times on the mentor helpline number but still received no response from the mentors.
Please contact me as soon as possible....
Helpful
1 other people found this review helpful
1 found this helpful
Write a comment
Report
Copy
R
Ramachandran. A. V
Mar 26, 2022
Report
Copy

4 topics missing in social science

Address: Kerala

4 topics in social science are missing in the tablet.
5-public expenditure and public revenue.
8-Kerala towards modernity
9-Financial institutions and services
11-Sociology:What? Why?...
+1 photos
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
V
Vishnu Sai Kumar Chekuru
Mar 26, 2022
Report
Copy

I cant cancel the course after 15 days they are saying we have to continue with course even if you are not intrested

I have taken byjus gate preparation course and i want to cancel the course there are saying that one cannot cancel the subscription after completing 15 days they are saying we should continue if we are not interested also.
previously one person called and said that they have initiated refund process and now they are saying they cant cancel the course and saying we have to continue course if not interested also they feed back is delayed...
+1 photos
Helpful
2 other people found this review helpful
2 found this helpful
Write a comment
Report
Copy
B
Bhumi2102
from Delhi, Delhi
Mar 26, 2022
Mar 26, 2022
This thread was updated on Mar 26, 2022
Report
Copy

I want refund

Address: 129/36 khilona bagh, model town, Delhi -110009

I am calling them so they didn't response me sometimes they pick my call after 10 minutes and sometimes they didn't pick my call .they also didn't listen my problem properly and cut the call .i am not satisfied with their tablet and services.they are lier because in counseling session they said we teach you 11th and 12th whole syllabus but now they are not accepting their lie . We choose EMI method for payment so they have bank cheque also...
+1 photos
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
N
[email protected]
Mar 25, 2022
Report
Copy

Cancellation and refund

Address: PLOT NO.102,SECOND FLOOR,SECTOR-23,ROHINI DELHI-110086

Hi,
I am father of KAVYA
As per your employee mr. PULKIT SHARMA if you are not satisfied with the byjus you can return the course and tab within 15 days. Now i am trying to contact with him but his reply is he will do something. As he is only trying to pass the trial period of time. Even i am trying to call customer care center they are not picking up my phone or no response from your side. So kindly cancel my course and...
Helpful
2 other people found this review helpful
2 found this helpful
Write a comment
Report
Copy
J
Jyoti Kunj
Mar 25, 2022
Mar 25, 2022
This thread was updated on Mar 25, 2022
Report
Copy

Cancellation and refund of product

Address: Karnatka

Hi,
I have enrolled my child for Grad 4, and paid 36, 500 for the product, the concelor said that there is 15 days trail period, if you do not like the product or any other problem you can cancel the product and take the refund, as my child is not comfortable with the product and due to some financial problem, j have registered for cancellation of the product with Request ID: 28405795
While calling from my registered number...
Helpful
2 other people found this review helpful
2 found this helpful
Write a comment
Report
Copy
S
Shalu pawar
Mar 24, 2022
Mar 26, 2022
This thread was updated on Mar 26, 2022
Report
Copy

Fraud and mental harassment

Address: Byjus

I take my admission in byjus in January and after taking admission no one responded me and didn't give me study materials and classes after that call in byjus customer service for cancelation my admission then they give me excuses and provide me study materials after one month but I don't want to continue with byjus organization because o[censored]nprofessional and bad behavior of executives and mentor but they are not giving me any response and...
+2 photos
Helpful
Be the first one to find this review helpful
Found this helpful?
2 Comments
Report
Copy
K
K.Chandra Mohan Gowd
from Anantapur, Andhra Pradesh
Mar 24, 2022
Apr 1, 2022
This thread was updated on Apr 1, 2022
Report
Copy

Request was sent for cancellation the product

Address: anantapur

Sir, Request was sent for cancellation the product and refund by phone many times by dialing Byju's Help line No. I have received 5 or 6 different persons from different phone numbers. They discussed with me about my problem and promise me to solve the problem. After 5 days no calls received from any mentor who were already discussed with me.

Kindly solve my problem and help me to save my money Rs. 53, 000/-....
Helpful
Be the first one to find this review helpful
Found this helpful?
1 Comment
Report
Copy
R
Rajan tiwari012
from Vapi, Gujarat
Mar 24, 2022
Mar 24, 2022
This thread was updated on Mar 24, 2022
Report
Copy

Cancellation or refund of byjus course

We taken course 10th 11th 12th price of 5 thousand through cheque and 68 thousand through EMI he said that if you don't like you can return byjus within 15 days and we
dont like and don't want this so cancel it 12th day we informed them we are calling he/she we will take you
cancellation process after taking to your son when I give phone to my son from there end they disconnecting and the same thing they are repating thing...
Helpful
2 other people found this review helpful
2 found this helpful
Write a comment
Report
Copy
S
saravanang g
Mar 24, 2022
Report
Copy

Issue in contacting customer care

Address: Thanjavur

While calling in registered mobile number to customer care not able to connect. While calling from other new number customer care is connected . Having dout my registered mobile number is placed in hold by company .
Not getting solution for any of query and not able to connect with mentor
Registered mobile number [protected]...
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
R
Rajan tiwari012
from Vapi, Gujarat
Mar 24, 2022
Report
Copy

Cancellation of byjus course

One day a man to our house from by byjus came
we taken course 10th 11th 12th he said that if you don't like you can return byjus within 15days and we will cancel it 12th day we informed to them we don't want and we want to cancel it will we are calling he/she we will take you
cancellation process after taking to son after son from there end they disconnecting call byjus offer we will give you course 54 thousand and extend installment...
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
D
DEEPAK DHARIWAL
from Chennai, Tamil Nadu
Mar 23, 2022
Report
Copy

Regarding Tablet

Address: No 1 Waddeles Road,Gound Floor, Kilpauk Chennai 600006

Hi
several times i have call to byjus customer care for the tablet replacement but no one had turn back for replacement. I am very fedup with the services of Byjus

Even till now i am getting sms regarding the classes but no update on my complain....
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
R
rakshit agrawal
from VARANASI, Uttar Pradesh
Mar 22, 2022
Report
Copy

Cancelation of course and refund my money

Hi, i am father of Rakshit agrawal As per your employee mr. Shivang shulka if you are not satisfied with the byjus you can return the course and tab within 15 days. Now i am trying to contact with him but his reply is he will do something. As he is only trying to pass the trial period of time. Even i am trying to call customer care center they are not picking up my phone or no response from your side. So kindly cancel my course and refund...
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy

BYJU's related businesses

Sundlass Consultants
3.6
(7)
Jharkhand Rai University
3.4
(9)
Central Board of Secondary Education [CBSE]
1
(7049)