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CARS24 Services Complaints & Reviews

www.cars24.com

2.5

Updated: Feb 22, 2025

Complaints 1401

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628

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773

Good! CARS24 Services values customer feedback and works quickly to address complaints. They handle issues regularly and provide solutions, making customers feel heard and supported, however, we would recommend that CARS24 Services step up their efforts to fully resolve all complaints 👍

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RC transfer pending though 4 years 9 months are over

10k hold back amount not released

After car scrap not providing necessary documents after three months

Most useful reviews

unwanted calls from different locations

Great cheaters, never ever believe them...

Fraud in transferring ownership

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Breach of contract

Threatened By CARS24 Employee Regarding My RC Transfer

RC not yet transferred after more than 6 months from date of Car sold | PB15U6582

CARS24 Services reviews & complaints page 4

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I have sold my Honda city to cars 24 n they said 10 k will be on hold againt party peshi and after the Rc gets transferred this money will be transferred to you . But they sold and transferred the Rc without informing me or asking me to appear for that . They simple forged my signature and did all the process . And my 10k is also not been given to me . This company is a fraud ....

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I have sold my car on cars24, at the time of selling relationship manager told me in written that my partypeshi will be arranged on videocall because on this condition only I was agreed to sell my car as I live in mumbai and for partypeshi I have to go to u.p., so I sold the car and 10000 rs were hold by cars 24, after some msgs from cars 24 for partpeshi I tried to call cars 24 and channel partner but they could not arrange partypeshi on...

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Can you please refund the amount of 3000- which you all have put on hold stating the Andhra RT website is down and post checking, I will get my refund back by 24-28 hours. This conversation was held on 24th July. Till date it hasn't been done, nor can I reach the concern person - ANIL & NAVEEN in Hyderabad.

Also, the service fees was stated as 1400 + GST; however, you people have later changed the amount to 2800/-...

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I received a call from the service agent by name Nisarga and confirmed that I ll receive 2.2lk in my account for my car Fiat Punto. I agreed for that and was asked to share the documents and I did the same and confirmed again regarding the price and documents.
Then I haven't received any updates from the agent.
Got shocked to get different prices from different agents when I tried connecting through customer care.
Kindly...

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Address: Navi Mumbai ,

Sir, I had sold my Ford Ikon flair MH43R 0246 in June 2022 to Car 24 Navi Mumbai.
In every follow up Car 24 was telling that with in one year the RC of the vehicle will transfer from my name.
After one year i found that RC of the vehicle still in my name .
When I enquired from Car 24 customer care and dealing executives they told that my car was scrapped.

My complaint is
When I sold my car to Car...

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Dear Sir,
It is intimated that I am getting daily 10-15 spam mails from Cars24 through [protected]@connectinboxx.com under different heads ie sell car, CARS24 CAR Squad, Sneha, CARS24, CARS24 India, Hyundai, Sonia, SELL CAR, regarding their credit cards etc. These mails number 8-10 per day sometimes two to three in a span of a few minutes. I fail to understand how a Company of this stature can use tricks and violates the privacy of citizens....

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What number should I call to activate the DND? I'm tired of your calls, even though I explicitly tell thrm that I do not want to recieve any calls. I'm never gonna sell my car to you because of this unprofessional behaviour....

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I have brought amaze Nothing was explained to me regarding the 500kms return policy and you told its accidental free vechile but its totally false front bonet, bumper, both arm was replaced and painted so I am facing air entering the vechile. The sound is very much Irritated. The vechile delivered at my doorstep with 50kms diven, as per ur advisor suggestions I visited the showroom which is around 30kms and they took for test drive which...

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My Car Registed No: KA53ME9167 was sold to Cars24, collected same on 28th May.
RC Hypothication documents needs to be collected same needs to be Transfered.

They needs to pay me around Rs 27000/- and which not being payed by Cars24 and RC Documents not being collected to transfer.

It is more than 25 days still no response on same.

I was droped mail and also called Customer Care, They asking...

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Address: The Hub Mall, Ground floor, Western Express Hwy, Goregaon, Mumbai, Maharashtra 400063

I am trying to take a refund for the booked car from Cars24 and now there is no response. Before paying they were like we will respect the policy and refund within 4-5 hours.

They were trying to sell me damaged car with Clean report....

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Address: Mumbai

Hi, I purchased a car on cars 24 Application in Feb 23, I trusted the report which they showed on their Applicaiton that all the car is good, and all the parts are fit, the car is fit to drive till 2023.. till now I have changed the battery … the car once stopped in between of the road I had to tow it down and take it to service centre, I have spent more than 10k on tha car now..
Gave the car to Honda Service centre.. I had a check...

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Sold a car at @cars24india on march 18, they told me that they will release an amount of 10k after party peshi. But party peshi was done 1 month ago and Rc Transfer was also done but the holding amount was not yet transferred. No response from the team
Car RegNo:KA 35 A 9501...

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Nightmarish experience with cars 24
As a professional I expected similar professional and hassle free services from Cars24 for peace of mind
I sold my car Audi A3 DC1CS6523 on 24/05/2022 with app Id [protected]
However to my dismay till date -more than a year the RC is not yet transferred and they’re has been vague responses to the mails I have been repeatedly sending
Moreover I fear that the car is being driven...

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Address: Bangalore

I have sold my car on 07th May along with the balance amount to close the loan on my car to CARS24, but CARS24 delayed the payment and they have deducted the outstanding penalty amount from my hold amount and my hold amount is not released yet, even after calling multiple times and sending follow up mail. Ticket: 980459 not getting any response.

It is not correct to penal the customer due to CARS24 delay in DD Process. Kindly...

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Address: Bangalore

I have sold my car on May 7th, but hold amount is not settled even after calling multiple times to customer care and also sent multiple mails. ticket is raised but no use. Ticket no is 980459. Kindly help to get the hold amount...

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I have sold my car to Cars24 and party peshi has been completed at RTO KMM on may 18 and it’s been almost 3 weeks and yet my hold back amount is not deposited into my account. I have to call them everyday and nobody cares....

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I am receiving unwanted spam calls from Cars 24. Pls add my number in DND list - [protected]...

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Address: Thane, Mumbai, Maharashtra

I have been repeatedly requesting for the ledger statement for the car purchase done by me as per Invoice # C2C[protected].

I had purchased a car from your company's Mulund (East), Mumbai hub last year. I wanted details of payments done by me and hence have been repeatedly requesting for the ledger statement to your hub as well as customer care team but none have responded favourably to my request....

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I had sold my suzuki baleno UP78FX9389 in the month of april 2023, i had handed the car on[protected] and got the part payment in my account. I was told that the loan amount will be pid to HDFC bank directly as CARS24 had got tie up with HDFC bank and i need not to do anything now, i was told that loan amount will be paid through IMPS to HDFC bank.
On[protected] i got a message from CARS24 that the loan amount had been paid to my loan...

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Your service is third class and your staff is also third class.
Recently book my appointment for used car sale.
One telecaller is book at my appointment successful and I also receive message on WhatsApp your appointment is booking successfully but after sometime another telecaller call me and say so you want to sell your call I said already booked appointment in cars 24 she say sir no any appointment received please wait I will...

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