CARS24 Services Complaints & Reviews

Hi, i sold my car to cars24 in delhi lajpat nagar branch in october 2017 and even after 5 months the cars has not been transferred and customer support is least bothered about answering your queries they just tell you that they are investigating. I have tried my last bit and manage to get in touch with the branch manager if no further action are taken i have to launch a legal complain.

I sold my alto at cars24 branch kukatpally on nov 26 2017. They said that they will with hold rs15000 and transfer remaining amount. It's been 3 month and i am yet to receive my balanced amount. I have been following up with the customer care for all this time but, they are not able to provide any proper resolution. I somehow managed to get the complaint number which is 232464. They always promise that issue is with concerned team and we will get a call back within 48 hrs. But pity is they never call and we don't know who is this concerned team and what they are doing with our issue. Really disappointed..

I have sold my car toyota innova in lajpat nagar branch Dl 7cg 6158 at the time they told me the bit confrm was 450000 on the deleviery they transferred 410000 only and told me 40000 retained by toyota for some service feedback and all they told me it will get transfered within a day and its the third day i haven’t recevied the payment . No help from company mail even .

This company seems fraudulent. My car’s inspection was done at Worli branch and that took them more than an hour. They promised to give me a price within one hour. I got no call for a day. Worst of all I called up customer care, emailed them, and yet no response. Now it seems suddenly everybody disappeared. I spoke with Azhar at the Worli branch in Mumbai. Cars24 doesn’t seem that genuine and handing over the car to them now will be like blind faith and I am not willing to do that. My advice to prospective customers - PLEASE DONT WASTE YOUR TIME AND PROVIDE ANY PERSONAL DETAILS ABOUT YOURSELF. ANY OF THIS CAN BE USED TO YOUR MISERY IN FUTURE.

Hi i sold my car to cars24 on dated 30/10/3017. At the time of disbursement of the money the officer sanjeev mishra of dwarka delhi branch said that as the car's registration city is noida and i am selling the car in delhi so they will retain rs10, 000 and will disburse the same when rc will get transfer or in 90 days whichever comes earlier.
Now it is more than 130 days and i have not yet received the money.
Whenever i contacted sanjeev i got the response as the car is still lying in our dockyard.
Am i responsible for all this? I want my 10, 000 back in 2 days else i have an aggrement where all this is mentioned with the company's seal. I will take a legal action against the company and there owner's for making false promises/commitments.

Ankur khanna
Mb# [protected]

On 24th jan i sold my car (Ka51me403) to cars24, the who attended me was prasad and the manager was akshay khosla. Quote provided for 1.76 lakhs but when the final payment was done it was for 1.70 lakhs. I was surprised as you claim that you are give the best price of an old vehicle but it is nowhere mentioned that you guys cheat your customers like this. Have some sense of responsibility to the society and stop cheating people. And if your guys are incompetent then fire them, they don’t deserve to be in the client facing roles!

Dear sir
I sold my car to cars24 on november 11, 2017, however, even after 90 days the rc is yet to be transferred. While the cars24 clearly mention that the liability of the vehicle is transferred to them, to the owner, unless the rc is transferred it remains a burden.
I have been following with their call centre as there is no other channel through which can be reached. However, the response is always cryptic that the complaint...

I sold my Scorpio (reg no. AP28CF6234) at Cars24, Somajiguda, Hyderabad, Telengana sometime in September 2017. I was told that the car ownership would be transferred to new owner within 90 days. But, so far the ownership is not transferred. I have written many times asking for an update, but they are not very responsive in giving feedback or addressing the issue.

To worsen the things, few weeks back, someone called me, who bought the car, saying that he purchased the car, but ownership is not transferred to his name. He also mentioned that he met with an accident, and wanted me to help him claim the insurance money, as both the car ownership and insurance were still on my name.

I decided to sell my car at Cars24, because, i was worried if i sell my car to some dealer, they may not take care of paper work properly, but I am very disappointed in the way Cars24 is handling my case.

Kalyan Reddy

My name is shaik abdul azeem,, i recently sold my car ford figo in cars24 in hyderabad kukatpally branch in novemeber 2017... I got inspection of my car on last date of cashback availablity... Then due to less price they reauctioned for many times it takes two days but still they offered same price after 2 days... Finally they said they will ask about cashback to management and revert back so they confirmed that cashback is available to me as i inspected my car on cashback offer date.. So based on cashback only i sold my car... I repeatedly said to them that due to cashback offer only i was selling they said yes and took my car... The persons who are there on that time are mr sharat and mr chiranjeevi manager.. They given written statement saying cashback will be released after noc submission.. Now today everthing has done now i am asking for cashback but the persons who are there before were left job new persons are appointed in that branch like mr akshay and mr prasad... They said i am not elgible for cashback as i sold car on next dates of cashback offer, but before sharath and chiranjeevi promised that they spoke to management and they confirmed that as i inspected vehicle on cashback date i was eligible... So i request cars24 team to look into it orelse i have to take neccessary actions as i have complete proofs,, like written statements and call recordings.

I am an existing resident of sjr equinox i would like to bring to your notice notice that your employees outside the gate have been fighting with person and shouting at him saying speak in kannada else leave the place he can be any of a normal customer so it is advisable to check the behaviour of your employees and the way they talk to any person outside maybe insight office they can be very isn't an educated but outside the premises not the case it's a case of 11:30 a. M sjr centre. Since you are a customer oriented business shouting loud speak in kannada girls leave in front of your office looks very derogatory.

The guy in the blue dress is still arguing with the gate keeper on kannada language speakers in the image that i have attached

Thank you please take care of the situation and please advise them.

I wanted to sell my maruti ritz car model 2012 which i bought from maruti true value for rs 415000/- when i wanted to sell it cars 24 valued it at rs.2.20, 000
It is absolutely unacceptable price and i felt humiliated and astonished at the way they calculated the value i will never go back to car24 again in my whole life that for sure and request the general public to be aware of such fraud companies who are fooling gullible people

On dated 11 june 2017. I sold my maruti suzuki swift car at cars24, plot no. 24, dwarka
Sec 20, near toyota showroom, new delhi-110075

You give me information at the time of car sale that, car24 policy is
That the ownership of car shall be transfer with in three month.

But 7 month has been completed, car is still in my name and no step
Taken by car24 for transfer of ownership of that car.

Many time i call your number, they say that car24 will provide you
Information with in 48 hours, but i did no receive any call yet from car24.

Thereby u advised that give me car status and transfer car
Ownership, as soon as possible, otherwise i will take legal help regarding this.

Thanks
Rahul

I had an appointment with car 24, plot no 24, dwarka, sec 20, near toyota showroom, new delhi-110075 at 1500 hrs. On reaching store i approached company employee and informed him about my appointment. I was called in and i was asked for expected price of my car price. He never did the process which was explained in commercials and website.

There was no technical evaluation of the vehicle as promised by the company's commercials everywhere. It seem that your employee is deciding the price of car on a adhoc basis, by his own without seeing/ without evaluating and just fooling customers on fake promises.

If there was no technical evaluation then it must not be promised in commercials and adhoc evaluation does not give actual price of the car. I have also registered complain with company on phone with complaint number 241168 dated 18 jan 18 but there was is no response.

Pls do the needful.

My appointment id is [protected].

On dated 20, august 2016. I sold my car at cars24, plot no. 24, dwarka sec 20, near toyota showroom, new delhi-110075

You give me information at the time of car sale that, car24 policy is that the ownership of car shall be transfer with in three month.

But 17 month has been completed, car is still in my name and no step taken by car24 for transfer of ownership of that car.

Many time i call your number, they say that car24 will provide you information with in 48 hours, but i did no receive any call yet from car24.

Thereby u advised that give me car status and transfer car ownership, as soon as possible, otherwise i will take legal help regarding this.

Thanks

I sold my car (appt id:[protected]) in the Domlur, Bengaluru branch and then referred my friend who sold her Grand i10 on the 27th october 2017.

As per the company policy i was elligible for a referral bonus INR 5000 which still has not been paid to me and it been more than 2 months since my friend sold her car.

Inspite of multiple emails, phone calls and visits the company has not yet paid the referral amount.

I had referred my friend and he sold his car at cars 24. As part of the referral program, cars 24 had to pay a referral amount of 5k inr, within one month. It has been more than 3 months now and they are passing the buck.

I have raised a grievance with the customer care and called them umpteen number of times. Every time, they conclude that my issue will be resolved within 24 - 48 hrs but nothing happens there after. My appointment...

Hi,
This is Pradeep from Hyderabad I have sold my car 1 month back in cars 24.com @ habsiguda branch.
First thing you people are fake people you people will not give a response to customers I ### cars24 very bad bad service iam in hospital going treatment I sold my car because of money when I giving call back for response no 1 answering my call at office then y to ### to do business I need my remaning money ASAP.

Pradeep

I had very bad experience with Car24 branch pimpari chichwad branch pune, they called me many time even i told them the price which they shown me on their website i won’t able to go but they force me to come will give the best than that and after reaching there they said to inspect car its will take one and half hour but they taken 2 hour after that they given me the rate 25 K in next day which was unexpected even on their website was 85 k they shown, but got offer from others 110000 lackcit’s bit difference
They are give fake commitment even wastage my time i will never recommended any one to go there they just create fake publicity through digital marketing

I went for selling of my car to car 24 lajpat nagar delhi office on 18.11.2017. The mechanic has drived my car rashly and after evaluation when i returned home i realised that my car's clutch plate was very hard. Car24 evaluation process resulted this problem. I have cntacted mr alam but he has not listened to my complaint.
This is pathatic. My well maintained clutch system was damaged and i will have to bear cost of its repair/replacement as car 24 is not taking its responsibility.

My appointment id is [protected].

On dated 06, june 2017. I sold my car at cars24, indian oil filling station, golf course extension road, sector 62, gurgaon, haryana 122102,

You give me information at the time of car sale that, car24 policy is that the ownership of car shall be transfer with in three month.

But four month has been completed, car is still in my name and no step taken by car24 for transfer of ownership of that car.

Many time i call your number[protected], they say that car24 will provide you information with in 48 hours, but i did no receive any call yet from car24.

Thereby u advised that give me car status and transfer car ownership, as soon as possible, otherwise i will take legal help regarding this.

Thanks