Submit a Complaint
Claimed

Citrus Payment Solutions Complaints & Reviews

www.citruspay.com
3.2
Updated: Aug 12, 2023
Complaints 2969
Resolved
1777
Unresolved
1192
Good! Citrus Payment Solutions values customer feedback and works quickly to address complaints. They handle issues regularly and provide solutions, making customers feel heard and supported, however, we would recommend that Citrus Payment Solutions step up their efforts to fully resolve all complaints 👍
Complaints
Contacts

File a complaint to Citrus Payment Solutions

Having problems with Citrus Payment Solutions?

File a complaint and get it resolved by Citrus Payment Solutions customer care. It’s quick, effective and absolutely free!

SUBMIT A COMPLAINT
Banks
Citrus Payment Solutions

Recently resolved complaints

View all complaints

Most useful reviews

67
zara order payment
17
money deducted while shopping online on zara app but order showing payment pending
9
money debited from bank account but order not received by zara

Featured stories

Need refund immediately for failed order
No refund processed
please refund my balance

Citrus Payment Solutions reviews & complaints page 11

Newest
  • Newest
  • Most Helpful
  • Most Popular
  • Resolved
  • Contains Photos or Videos
  • Oldest
R
Rajmudra6969
from Nashik, Maharashtra
Oct 21, 2021
Report
Copy

Non refund of payment

Address: Mumbai

I had made payment through Citrus Payment Solution Pvt. Ltd Mumbai on 15 th Oct 2021 to NMC Nashik but the amount wasn't received to NMC Nashik. So requesting to refund my money as early as possible.
Txn Ref No.[protected]
Rs 10232.00 rs...
Helpful
Found this helpful?
Write a comment
Report
Copy
R
Rajmudra6969
from Nashik, Maharashtra
Oct 21, 2021
Resolved
Report
Copy
Resolved

About non refund of payment

Address: Mumbai

I had made a transaction on 15 th oct 2021 for payment to NMC Nashik of 10230 rs n transaction ref no. is[protected]....
Helpful
Found this helpful?
Write a comment
Report
Copy
A
Apoorva B
Oct 21, 2021
Resolved
Report
Copy
Resolved

My money got deducted from bank account, but payment was not received by Zara and order was pending

Hi, I made a purchase on Zara website via Googlepay UPI. The payment gateway was Citrus Solutions Pvt. Ltd. Money got deducted from my bank account but it was showing pending with Zara so I had to cancel it. I haven't received my refund. Kindly look into this.

Transaction date - 20/10/2021
Amount - Rs. 3580...
Helpful
Found this helpful?
Write a comment
Report
Copy
D
dhruvb23@gmail.com
Oct 21, 2021
Resolved
Report
Copy
Resolved

Successful transaction but failed payment on ZARA

I made a purchase on ZARA and made a payment via UPI - BHIM and transaction was successful but payment failed as per ZARA application and same didn’t reflect on ZARA app. My UPI ID is [protected]@upi
I have attached a picture of successful transaction. Kindly initiate a refund at the earliest....
Helpful
Found this helpful?
Write a comment
Report
Copy
S
Sarthak1701
from Mumbai, Maharashtra
Oct 21, 2021
Resolved
Report
Copy
Resolved

UPI payment stuck and failed but amount got deducted

Address: Mumbai
Website: Zara

I ordered a product from ZARA app and chose to pay using UPI payment option. While the payment was completed using ICICI BANK app
And my transaction got canceled
Kindly refund my amount at earliest ₹1290/-...
Helpful
Found this helpful?
Write a comment
Report
Copy
J
jai152
Oct 20, 2021
Resolved
Report
Copy
Resolved

Payment neither settled not refunded

I have made a payment of Rs.28500 to kongunadu arts and science College as part of semester fees from my HDFC bank.the payment is neither settled nor refunded.pls check reg this.Have also attached the snap...
Helpful
Found this helpful?
Write a comment
Report
Copy
S
Sonali Walia
Oct 20, 2021
Report
Copy

Complaining about my payment to Zara

I have submitted my complaint on 21 September 2021 about my two payment failures to Zara. there has been no response from you guys. One bill is for 590 and another one was for 1790....
Helpful
Found this helpful?
2 Comments
Report
Copy
G
Garima Baheti
Oct 19, 2021
Resolved
Report
Copy
Resolved

Regarding the payment via upi

Hi tried to place order from Zara… I opted for upi payment option… tha balance got deducted from my account but Zara website is showing payment failed… So i[censored] can get the refund of my amount please...
Helpful
2 other people found this review helpful
2 found this helpful
Write a comment
Report
Copy
R
Riyanka Mondal
Oct 18, 2021
Resolved
Report
Copy
Resolved

Money deducted from account but payment not received by Zara

I had selected upi as payment mode and made a payment of Rs 490 on 18th October to Zara and money was debited from my account but Zara is showing payment not received. Kindly refund my money....
Helpful
Found this helpful?
Write a comment
Report
Copy
P
Prateek11194
from Udaipur, Rajasthan
Oct 18, 2021
Resolved
Report
Copy
Resolved

Did not receive ZARA order refund

I ordered a product from ZARA app and chose to pay using UPI payment option. While the payment was completed using Google Pay app and transection was successful, however on the ZARA app in Citrus Pay gateway it failed to process and hence my order was not complete. Even with that, the money got deducted from my account and refund was not initiated from your end. So I’d like my refund at the earliest.

Google Transaction ID...
Helpful
Found this helpful?
2 Comments
Report
Copy
S
saurabh rawat 2001
from Shimla, Himachal Pradesh
Oct 17, 2021
Report
Copy

Refunding my college program fee

Address: 3rd Floor, Viraj Building Above HDFC Bank Branch, SV Road, Khar (West) Mumbai 400052
Website: www.citruspay.com

I paid my college program fee using net banking and payment gateway used was citrus payment solutions the amount was 25000.Amount was deducted from the bank but my college did not received the amount. I made my transaction on 11thoctober2021 and now its been 8 days and still my college have not received the payment
NOW I WANT MY MONEY REFUNDED TO MY BANK ACCOUNT AS SOON AS POSSIBLE PLEASE HELP ME...
Helpful
Found this helpful?
2 Comments
Report
Copy
S
saurabh rawat 2001
from Shimla, Himachal Pradesh
Oct 17, 2021
Report
Copy

Paying my college program fee

Address: 3rd Floor, Viraj Building Above HDFC Bank Branch, SV Road, Khar (West) Mumbai 400052

I paid my college program fee using net banking and payment gateway used was citrus payment solutions the amount was 25000.Amount was deducted from the bank but my college did not received the amount. I made my transaction on 11thoctober2021 and now its been 8 days and still my college have not received the payment...
Helpful
Found this helpful?
Write a comment
Report
Copy
V
Visenu Neikha
Oct 16, 2021
Report
Copy

Zara online payment through UPI

Address: India

I was placing an order on zara india online on 16th October and had opted for payment via upi.
I then did the payment through google pay for which zara had used citrus payment gateway.
I did the transaction via UPI google pay and money got debited from my account but zara did not received the amount
The purchase shows pending payment
I haven’t been initiated a refund.

Kindly check my concern...
Helpful
Found this helpful?
Write a comment
Report
Copy
V
Visenu Neikha
Oct 16, 2021
Report
Copy

Zara online

Address: India
Website: Zara

I was placing an order on zara india online on 16 October and had opted for payment via upi.
I then did the payment through google pay for which zara had used citrus payment gateway.
I did the transaction via [protected]@axisbank and money got debited from my account but zara did not received the amount.
The order from zara says payment pending
I haven’t been initiated a refund.

Kindly check my...
Helpful
Found this helpful?
Write a comment
Report
Copy
S
Somya104
from Bhopal, Madhya Pradesh
Oct 14, 2021
Resolved
Report
Copy
Resolved

Payment done but not received to the vendor

I tried placing an order of INR. 1780 on Zara through upi on paytm. The transaction was successful from my end and the amount was debited but it was marked as a failed transaction on Zara’s end. Please look after this issue immediately.
Please provide your mail id so that I can send a screenshot of the transaction....
Helpful
3 other people found this review helpful
3 found this helpful
Write a comment
Report
Copy
S
Sejal2510
Oct 14, 2021
Resolved
Report
Copy
Resolved

Zara India order Payment

I have made a purchase on the Zara India app of Rs 3680 through google pay to Citrus payment solutions. The amount is debited from my account, however on the Zara app the payment is failed. Kindly provide a refund or help with the same as amount has been cut from my account
Attaching screenshot below...
Helpful
Found this helpful?
Write a comment
Report
Copy
K
KV8
Oct 13, 2021
Report
Copy

Zara - Payment processed but not reached Vendor (Refund requested)

I was placing an order on Zara India online on 9th October 2021, 5:00 PM.

I completed the payment through google pay for which Zara had used the citrus payment gateway.

I did the transaction via my UPI ID and money got debited from my account but Zara did not receive the amount.

UPI Transaction ID[protected]
Google Transaction ID - CICAgOD6rle0fg

The order failed to process...
Helpful
Found this helpful?
1 Comment
Report
Copy
H
Harsh@98
from New Delhi, Delhi
Oct 13, 2021
Resolved
Report
Copy
Resolved

Unprocessed refund

I tried placing an order of INR. 2290 on Zara through upi. The transaction was successful from my end and the amount was debited but it was marked as a failed transaction on Zara’s end....
Helpful
Found this helpful?
1 Comment
Report
Copy
D
deshnajain
Oct 11, 2021
Report
Copy

zara order/ money got debited which they did not receive

I ordered from Zara, made a payment of 5780,
Citrus received the payment but Zara didn’t !
I want my money back! As the bank said they cant do anything from the beneficiary side since they don’t have the money...
Helpful
Found this helpful?
1 Comment
Report
Copy
P
Priya1410
from Hyderabad, Telangana
Oct 11, 2021
Report
Copy

Zara/Refund

Address: Uppal Hyderabad

Hello. I still haven't received the refund for the order I've cancelled a while ago. The payment has been done and amount has been deducted but Zara still couldn't even process it because it was a UPI payment and now they told me to contact this bank. Please make sure I get the refund at the earliest. Didn't expect such services through Zara atleast....
Helpful
Found this helpful?
1 Comment
Report
Copy

Related businesses

Institute of Banking Personnel Selection [IBPS]
1.2
(1121)
TalentPro India HR
1
(62)
United Bank of India [UBI]
1
(1350)

New Member Registration

The following information is hidden from other customers and is only visible to representatives of the company you are complaining about. This step is optional and can be skipped below.
  Complete registration     Skip this step and finish later  

New Member Registration

Already a Consumer Complaints member? Log in now
  •            
    or
  Register  

New Member Registration

A confirmation email was sent to "".
To confirm your account, please click the link in the message.

If you don't see the email in your Inbox, please check your Spam box.
  OK  

User Login

Not a member of Consumer Complaints? Register now.
  •            
    or
  Login   Forgot your password?
Loading, please wait...


Your password has been sent to the specified email address. Log in

User Facebook Login

GDPR