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Citrus Payment Solutions Complaints & Reviews

www.citruspay.com
3.2
Updated: Aug 12, 2023
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67
zara order payment
17
money deducted while shopping online on zara app but order showing payment pending
9
money debited from bank account but order not received by zara

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Need refund immediately for failed order
No refund processed
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Citrus Payment Solutions reviews & complaints page 13

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M
Mounisha Vattiprolu
Sep 29, 2021
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Zara UPI payment

I placed an order on zara and used UPI as the mode of payment and that has directed me to citrus payment gateways, my money has been deducted and the citrus payment gateway says that payment had failed . Kindly refund my money back as soon as possible...
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V
Vinesh Battula
Sep 28, 2021
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Zara UPI Payment Failed

Address: A-77, Diamond District, Domlur

I was placing an order on Zara India online on 25th and 26th September and had opted for payment via UPI.
I then did the payment through lazy pay and Paytm UPI for which Zara had used the citrus payment gateway.
I did the transaction and the money got debited from my account but Zara did not receive the amount.
So Zara canceled the order from their side as it keep pending
I haven’t been initiated a refund....
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R
Rohan1897
Sep 27, 2021
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Zara order money deducted but transaction at zara failed

I placed an order on zara india app online on 27 September 2021, 2:27 am and I paid via Google Pay
I did the payment but it showed transaction failed however I got the completed message in google pay app. In zara app my order was not confirmed & zara did not receive any order payments and I had to pay via different mode.

Please check below screenshot & initiate the refund....
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V
Vinesh Battula
Sep 26, 2021
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Zara Payment UPI Failed Twice

Address: A-77, Diamond District, Domlur

I was placing an order on zara india online on 25th and 26th September and had opted for payment via upi.
I then did the payment through lazy pay and paytm UPI for which zara had used citrus payment gateway.
I did the transaction and money got debited from my account but zara did not received the amount.
So zara cancelled the order from their side as it keep pending
I haven’t been initiated a refund....
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N
Nishita Hemwani
Sep 26, 2021
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Zara order money deducted but order is confirmed

I had place an order on zara india app online on 26th september 2021 and i payed via upi through that via google pay.
I did the payment & my money got debited but in zara india app my order was not confirmed & zara did not receive any order payments & zara india cancelled my order saying that the payment was pending.
I haven’t got any refund

Please check my concern & give me the refund at the earliest possible....
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A
Arushibatra30
Sep 24, 2021
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Amount deducted from bank account but order not placed

Had placed two orders on zara one on 19/09/2021 and another on 20/09/2021 and the money was deducted from my account but the order was not placed. I have complained 4 times and still there is no response. Please refund my money....
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Arushibatra30
Sep 24, 2021
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Money deducted from account but order not placed at Zara

I had placed two orders on zara one on 19/09/2021 and another on 20/09/2021 and the money was deducted from my account but the order was not placed. I have complained 4 times and still there is no response. Please refund my money....
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A
Abhi4340
Sep 24, 2021
Oct 28, 2022
This thread was updated on Oct 28, 2022
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Request

I was placing an order of 50000rs on 1xbet ...1xbet use citrus payment solution gateway so amount deducted from my account but not reached to 1xbet account ...so 1xbet cancelled my order now I request you to refund my debited amount.i am enclosing screenshot of that transaction...
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A
Abhi4340
Sep 24, 2021
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Amount debited not refunded

I was placing an order of 50000rs on 1xbet ...1xbet use citrus payment solution gateway so amount deducted from my account but not reached to 1xbet account ...so 1xbet cancelled my order now I request you to refund my debited amount....
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S
Shreshtha_midha
from New Delhi, Delhi
Sep 24, 2021
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Zara order - 52622488940

Address: New Delhi

HELP -- Made a payment of Rs. 14, 950 to Zara via UPI and the transaction couldn't be completed. The money got deducted from my bank account.
Assuming the merchant ([protected]@axisbank) will reverse the payment, i made the Zara order out to cash.
Zara never received this money, transaction shows invalid in their records, the bank says the money is debited and they can't do much unless the merchant reverses the payment and they have...
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A
aadilsafal
from Kochi metropolitan area, Kerala
Sep 24, 2021
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Made payment via Citrus on Google Pay for a Zara wallet and the money got deducted and order not processed.

Address: Kochi

I made a payment of Rs.1500 for a Zara wallet on the Zara application. The payment was made through Citrus payment via Google Pay.The amount was deducted and the order for cancelled. It has been a week since the issue happened and I haven't received my refund. Please help....
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A
Arushibatra30
Sep 23, 2021
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Payment deducted from my account but order not placed at Zara

I had placed 2 orders on Zara one on 19/09/2021 of 4980/- and another on 20/09/2021 of 4980/- and both times the payment was deducted from my account but order was not placed at zara. I had mailed 2 times to citrus regarding this issue and also made complaints here but there was no response. Please refund my money.

19/09/2021- Transaction id[protected]
20/09/2021- Transaction id[protected]...
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A
Asees Sabharwal
Sep 23, 2021
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UPI payment

I made a transaction on the Zara app, money was taken from my account through gpay but my transaction failed. Please refund my money...
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M
Monica1-
from Mumbai, Maharashtra
Sep 22, 2021
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Payment failed via Zara

Address: B 603 Deepalika building Yari Road Versova

Hi I placed an order from Zara and chose to pay through UPI. Zara used citrus solutions for payments in UPI. My payment failed and Zara canceled the order but payment was deducted and gone to citrus solutions. No refund has been initiated. Please help me out with this....
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K
Karan0315
from Kichha, Uttarakhand
Sep 22, 2021
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Citrus Payment Solutions Order Zara from citrus payment gateways amount got deducted from my account as well as order at Zara go

I have my order in Zara today worth 3590/- the amount has been deducted from my account but the order is not placed, even zara is not responding as well.
Zara uses citrus payment gateway for the payment but as soon as I was reached the app back it was showing error.Zara is not responding as well.
PLZ HELP

Name - Karanveer single
Date -17/9/2021
Amount-3590/-...
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K
Kailas Mehendale
Sep 22, 2021
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Payment Not Credited to Beneficiaries (Videocon D2H) account

Address: C2&3 MELODY COOP HSG.SOC., 12 I.C.S. COLONY, Near Bhosale Nagar

On 15th Sept. I tried to pay annual subscription of Rs.6330/- Videocon D2H.
The Payment was being made through Bank Of India net banking facility.
Kindly find attached screen shots taken during transaction. My account has been debited by Rs.6330/- but Videocon Account has not recd. any credit. It is now nearly 8 days since the payment was initiated the account also has not got updated.
Kindly initiate the refund at once....
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G
Garima04
from Delhi, Delhi
Sep 21, 2021
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Zara product high neck sweater

I purchased the product from zara on 21 sept 2021 and done the payment by UPI method. The amount is deducted from my account but the payment is showing pending in purchase section of zara. Please look into the matter...
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Likita Shetty
Sep 21, 2021
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Order cancelled but the money has been deducted from my account

Had ordered from zara, the amount got debited from my account but the order was cancelled. It has been 4 days and i still haven’t received the money back...
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A
Aryanmehta7100
Sep 21, 2021
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Transaction and refund issue.

Address: Citrus Payment Solutions Pvt. Ltd 35, Hartron Complex, Electronic City, Sector 18, Gurgaon ( Gurugram), Haryana – 122001

I was placing an order on zara india online on 21th September 2021 and had opted for payment via upi.
I then did the payment through google pay for which zara had used citrus payment gateway.
I did the transaction via [protected]@axisbank and money got debited from my account but zara did not received the amount.
So zara cancelled the order from their side as it keep pending
I haven’t been initiated a refund.br...
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K
Kartika Bansal
Sep 20, 2021
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Amount deducted but order not placed at zara

I placed an order from zara app and opted to pay via google pay. Payment was deducted from my account by Citrus payment but the order was not placed. Please refund it urgently....
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