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Citrus Payment Solutions Complaints & Reviews

www.citruspay.com
3.2
Updated: Aug 12, 2023
Complaints 2969
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1192
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67
zara order payment
17
money deducted while shopping online on zara app but order showing payment pending
9
money debited from bank account but order not received by zara

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Need refund immediately for failed order
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Citrus Payment Solutions reviews & complaints page 12

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K
Kush977
Oct 10, 2021
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Amount deducted but payment didnt go through zara application

I tried placing the order on zara application via UPI. The amount was deducted but the order payment was incomplete on zara application. Couldn’t find out any help to sort this out.

UPI refrence ID[protected]...
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Y
yashjain202
from Mumbai, Maharashtra
Oct 10, 2021
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Payment deducted but still showing failed in Zara app.

Hi,
I hve recently made a payment via gpay on zara app but it still shows pending! And got a mail from zara that if the payment is not made they will cancel the order! Please fix this!!!
UPDATE: INR 9, 330.00 debited from HDFC Bank on 10-OCT-21. Info: UPI-CITRUS SOLUTIONS [protected]@axisbank-UTIB[protected]-transactionDetail....
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A
Agathiyan A
Oct 10, 2021
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I will pay for annamalai university DDE

Address: 4/183,Thendral Nagar, T.Kalathur Post ,Alathur Taluk

Please help me in excess amount pay, I will pay for annamalai university of director distance education payment in marksheet get in pay for 1300 + 1300, not get payslip and Consolidate marksheet.....
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A
AishwaryaRaheja
Oct 10, 2021
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Zara Purchase done on 11-10-2021

I paid through upi for zara purchase but it’s showing pending payment. Money has been deducted...
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G
Gopika g
from Mathura, Uttar Pradesh
Oct 10, 2021
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Zara upi payment on 9th oct 2021

Website: Zara.com

Hi i have made a purchase from zara this 9 th oct and the payment was made through citrus solutions. The payment was on processing and it is showing that zara hasn’t received the payment..
did the transaction via [protected]@axisbank and money got debited from my account but zara did not received the amount.
So zara cancelled the order from their side as it keep pending
I haven’t been initiated a refund.
br...
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G
Gopika 12
from Mathura, Uttar Pradesh
Oct 10, 2021
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Zara UPI payment 9 oct

Website: zara.com

I was placing an order on zara india online on 9th october and had opted for payment via upi.
I then did the payment through google pay for which zara had used citrus payment gateway.
I did the transaction via [protected]@axisbank and money got debited from my account but zara did not received the amount and it is showing pending payment
So zara cancelled the order from their side as it keep pending
I haven’t...
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I
I prakash
Oct 8, 2021
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Zara app payment

I just paid Rs.5180 via citrus payment solutions redirected page on zara app, when i selected to pay by UPI options.
The amount rs.5180 have been deducted from my account. But the payment status on my zara “purchases” page shows as “Payment pending “.
Can you pls look into it!
Where is my money??...
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S
SarahStanley
from Mumbai, Maharashtra
Oct 4, 2021
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Zara Payment: Order cancelled Money with Citrus

For my Zara purchase I chose the UPI option and made a payment of INR5880 (UPI Transaction ID:[protected]. The payment has been debited from my account and it shows that it has reached Citrus’s account and that my purchase has been confirmed in my UPI transaction, but the Zara purchase showed that my payment was pending and I later received an email stating that my order has been cancelled since the payment was not received. Is Citrus...
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A
Ajick
from Koyilandy, Kerala
Oct 4, 2021
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Payment debited from my account but I did'nt get my flight ticket

Hi,
Day before yesterday i booked my flight ticket from airindiaexpress official website through citrus payment solutions, but amount debited my account i did'nt receive my flight ticket, i called the airindiaexpress customer care they saying they did'nt receive the payment, can you please refund my money. I will mention below the transaction detalis
Transaction Id: S47701534
Transaction date: 02/10/2021
POS:citrus...
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A
Areebah Gani
Oct 4, 2021
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Payment related issue . Payment made for zara on the date- 27th September

I made an online payment on zara on the 27th September, the payment went through and the money was deducted from my bank but it showed on the zara website that payment was not processed and it got cancelled. They said i’ll get my refund within 7-10 days but I still haven’t received it yet. Please process my refund payment asap....
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S
SarahStanley
from Mumbai, Maharashtra
Oct 3, 2021
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Resolved

Money Debited but the Order has been cancelled because of no receipt of payment

For my Zara purchase I chose the UPI option and made a payment of INR5880 (UPI Transaction ID:[protected]. The payment has been debited from my account and it shows that it has reached Citrus’s account and that my purchase has been confirmed in my UPI transaction, but the Zara purchase showed that my payment was pending and I later received an email stating that my order has been cancelled since the payment was not received. Is Citrus...
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G
Gaur2211
from Delhi, Delhi
Oct 3, 2021
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Payment debited but order not placed and refund not initiated

Nº [protected]
I was placing an order on zara india online on 1st Oct 2021 and had opted for payment via upi.
I then did the payment through google pay for which zara had used citrus payment gateway.
I did the transaction via kanika.[protected]@okicici and money got debited from my account but zara did not received the amount.
So zara cancelled the order from their side as it keep pending
I haven’t been...
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S
shanifa
Oct 2, 2021
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Zara shoe

I had ordered a product from zara. and done the payment via upi via citrus payment. and the payment was completed. but then the zara shows money is not reflected there… payment pending. and the order got canceled.

i need my refund asap...
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J
Jpabin
from Pasighat, Arunachal Pradesh
Oct 1, 2021
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I have paid the amount for zara but not displayed in my order

I have purchased a zara product amount of rs 1980 during payment request was sent to my gpay and I have paid it but in my order it showing payment pending...
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S
shravanikonda
from Hyderabad, Andhra Pradesh
Oct 1, 2021
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Citrus Payment Solutions -Zara App UPI Payment

Website: consumers.citruspay.com

Hi team,
I was placing an order on Zara India app on 1st october 2021 and had opted for payment via upi.
I then did the payment through google pay for which zara had used citrus payment gateway.
I did the transaction via [protected]@okicici and money got debited from my account but zara did not received the amount.
So Zara cancelled the order from their side as it keep pending
I haven’t been initiated...
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N
Nirbyoleek Das
Oct 1, 2021
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Order from Zara got paid through Google pay to Citrus via UPI.Payment amount deducted from bank but not refunded.

I paid Citrus for my Zara order via Google pay and the money was deducted from my account but no refund was given to me.
The complaint is for 2 orders:
One in 22nd Sept and another in 30th Sept
Both orders were amount of 2990/.
The transaction details for both of them will be given below. Please kindle look into this issue and refund my money Asap.
I contacted Zara but they have not received any amount....
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M
ManiDg
from Kolkata, West Bengal
Oct 1, 2021
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Citrus payment solutions- zara purchase issue

I placed an order on zara india app on 30th sept and made the payment through Upi - Google pay . Zara had used the citrus payment gateway. The money got debited from my bank immediately but zara cancelled the order stating they dint receive the money. I have not been sent any refund. Bank says the money is successfully credited to Citrus soln.

Kindly help....
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Y
Yashika Puri
Sep 30, 2021
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My payment got deducted but order not confirmed by zara

Address: Shimla, Himachal Pradesh

I placed an order at zara today dated 30 september 2021. i want to state that i did payment through citrus(your company) and it was done through google pay. my order was not confirmed by zara but payment got deducted. kindly look into this matter and refund my payment asap.
attaching screenshots regarding order and payment for the same.
Order id of zara:- [protected]
g pay upi transaction id:[protected]
br...
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S
Sanskriti Rawat
Sep 30, 2021
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Zara payment made but order unsuccessful

I placed an order worth Rs 2990 on Zara app on 30th September. The amount was duly deducted from my account. However, the order is showing as unsuccessful on the app. Please initiate the refund ASAP. Note my transaction details :
Transaction ID :[protected]...
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N
Nandu badhai
from Nautanwa, Uttar Pradesh
Sep 30, 2021
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Payment is not updated

Address: Ram lakhan sahani Vill. Ashuraina Tola. kukesar Tahsil.Nautanwa Distt. Maharajganj State. Up PiNcode. 273305 Mob no. +919151683529

Hello sir I have applied for provisional certificate through online mode the payment is success from my side but they are not updated and still showing me bank pending and make payment again.i have complaint on their email but I didn't get any response from them what can I do and even showing me application status failed.
Name. Nandu badhai
UNIVERSITY ROLL. 17-GEMA-107
college. Guru Nanak institute of technology
Application...
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