Special Attention to:
Senior Manager/Manager Traffic
DTC, New Delhi
Dear Sir,
I would like to bring into your kind notice that the Notification done by your deparment for No. of Km/Non Ac/Low foor Ac Buses & the actual charge for the Ticket for aforsaid Km is self contradictory, e.g. as per Notification, Rs. 5 should be charged upto 4 Km for Non Ac & rs. 10 for Low Floor AC buses, but actually what happens? they use to charge 10 (in stead of 5 ) & 15 (instead of 10)..
I have been working in Indraprastha Apollo Hospitals, New Delhi & my residence is Near Ashram Chowk (Sidhartha Enclave) & so it is my routine to take Buses for Ashram Chowk to Apollo Hospitals. But in spite of all Notifications (available at your website & published in News Paper), they donot follow what has been mentioned in notification.
Let us take today's incident. I took AC Bus (C0689) for Apollo Hospitals, which is just 4 Km from Ashram Chowk (as per sinage on Delhi-Mathura Road, near Ashram Bus Stop). But he charged me Rs. 15/- instead of Rs. 10/-. So the charged fare is not inaccordance of your notification & the No. of Km mentioned by the government authority. if this happens with DTC then what can we expect from Private carriers.
Kindly educate me for the same.
Hoping a favorable & prompt action from your end,
Thanking you,
With kind regards,
Dr. Pushpa Singh
Indraprstha Apollo Hospitals, New Delhi
Aug 13, 2020
Complaint marked as Resolved
Dated 30/7/2010
To,
The Manager, (East)
Delhi Transport Corporation
Nand Nagri Depot,
New Delhi-110001.
Sub: - Complaint about the Rude Attitude of the DTC Conductor & Driver of Rute No. 213 Vehicle No. (Bus No) DL-1P-C-8436.
R/sir,
I am Raju working in Sastri Bhawan, I am the regular passenger of Bus No. 213 Harsh vihar to Central Secretariat. I felt so sorry to tell you about the rude attitude of the Employ of DTC Driver & Conductor of Bus No. DL-1P-8436(Route No. 213). I notice it from last many days that the driver of bus No. DL-1P-8436(Route No. 213) always not stopped the proper stoppage of Harsh Vihar. But on this day[protected] Morning near about 8:10 AM, the condition get unbearable when the driver not stopped the bus on the bus stand even many passenger were step down on the road from the gate of the Bus. Many passenger asked the driver why he not stopped the bus on the proper place then the driver & conductor stated Murmuring/Abusing (that I cannot tell in this letter) to me/passenger and they forcely tried to throughout me from the bus. Then I ask when about complaint book, the conductor refused to give me complaint book he refused and many passenger also give support in this matter then the conductor threat me for not good result. After that the conductor give me a complaint book and I launched a complaint having Complain No. 12(on page No. 12) in his complain book.
I, therefore, requested you that to take this matter seriously and step up some hard action against the guilty of Conductor & Driver of Bus No. 213(Dl-1P-8436.
I also launched another complaint against those guilty driver and conductor thought proper channel from my office.
** There are no action taken by the manger of Nand Nagri Depot in this matter against guilty Conductor & Driver I have also given an application as on[protected].
Your truly
Raju Singh
B-2/11, Harsh Vihar
Delhi-93
M, No. [protected]
Copy to
1. The Hon’ble Minster of DTC, Scyindia House, New Delhi.