[Resolved]  Eureka Forbes / Aquaguard (Aquasure) — Very Bad Product Reminder ( complaint submitted on 8/5/2008, around 7:00 PM )

very bad service very negligent staff Fraud company.Water not purified with acuaguard. company is cheating public and making money through deceptive adveertisements.

i bought aquaguard RO filter one month back in bangalore.it was working fine for 1 month. suddenly one day it stopped working. i logged complaint via customer care centre on sunday ie 6th June 2010. till today(wednesday 9th) service man did not attend the complaint. when i spoke to manager ie Ms. Shwetha in kanakakapura road aquaguard office(near metro), she is saying every day like the problem will be attended within today evening . But till today evening (wednesday 9th) no service man attended the problem. i felt that aquaguard people are customer's blood suckers:-)

I have made 2 complaints regarding my water purifier. Docket nos. are . Only 1 agent came to my house and promised to come back in the evening. the 1st docket was closed. I am waiting for several days for response to get my issue resolved. Pls check into the matter.ASAP. Aquaguard has got a lot complaining customer, due to which they are not able to resolve all the issues. However they show it in there ads and promos they are the best. Customer would be happy with the quality of the product and services from the company not with BIG TALKS.

I HAVE PURCHASED REVIVA NANO FILTRATION WATER PURIFICATION SYSTEM from M/s AKANSHA ENTERPRISES, NAVANAGAR (NIGAHI) DISTT. SINGRAULI M.P. PIN-4868990 ON DT. 17.02.10 THE SYSTEM WAS WORKING PROPERLY BUT AFTER FOUR MONTHS ON DT. 07.07.10 THE SYSTEM WAS FULLY STOPED. AT THAT TIME I CONTACT TO THE DELAR FOR RECTIFY THE SYSTEM BUT TILL DATE NO ONE CNTACT ME.
THANKS AND REGARDS
SANJAY SINGH
Mob-[protected]

The only suggestion I can give is stop buying Acqaguard and go in for other better products that have come. Acqaguard engineers who do the servicing are nothing but a bunch of scoundrela and after sales service of this product is the worst among all.
I bought a new acqa guard and within the stipulated period asked for a free servicing. The engineer came and told me to change the candles. I refused because the acqaguard was new, three months old and hardly used and candles did not require to be changed. The engineer cleaned the candles and fixed them back upside down. No one can make out but this way the candles get spoilt very fast. And thats what happened. We were having contaminated water till we called somone to check and he told us this.
Rajdeep

Model : Aquaguard RO Total Reviva
The worst service one can expect from Eureka forbes (Aquagurad).Instead of getting carried away by brand name you can approach any other RO water purifier manufacturer who fixes up the same kind of apparatus for 6000 to 7000 rupees with a better service
The RO Membrane has been taken to be cleansed with acid .While picking up the part for service the Service staff asked for a 2 day time.Similarly three persons came in tandem but failed to fix it properly It has been 15 days since and there is no responsible answer from the service centre .Whenever I call them up they say they will fix it the same day and ultimately no one turns up.
Salesmen never disclose the fact that you have to spend 3500 rupees yearly to get the salt deposited membrane replaced.(Even though I am ready to spend i feel embarassed by this kind of hiding facts)

Dhamodhar
Preetham st
Duraisamy nagar
Madurai

yes its right, i have taken water purifier on 17 august 2010 and its has stopped working as of 29 august 2010, after complaning an engineer visited a new things comes out that the machine is not under waranty as its being one year old ... trying to contact some one who can help me out in this


regard
Dheeraj Anand
[protected]

Very unfortunately, for the servicing of Aqua Guard, there are all franchisees, who works on cost economization. First, is that they don't come till such time there are repeated complaints. Second, they are all ill trained staff who don't even know how to speak decently. THERE IS NO COMPANY REPRESENTATIVE AVAILABLE VIA ANY KNOWN CHANNEL WHO CAN HEAR US.
Captain Vikram Srivastava
Thane (Mumbai) Maharashtra
[protected]

IT IS VERY shame full that your office in Moradabad at jigar colony does not pick the phone and another one use to tell busy . My aquaguard reviva is not doing work for last one month . neeraj kumar Nosegay school kanth road Moradabad (u.p).ph;[protected]

Dear Sir / Madam,

I had given a Complain in Guwahati Office on 02/09/10 for my Aqua Sure Crystal product. From your local office they had arrange to check / repair my Aqua Sure Crystal purifier . Actually I had misplaced the Guarantee Card and after I get the Guarantee Card I had given complain to your local office. But your this Aqua Sure Crystal product is giving problem from last three months back, due to the Guanantee card I have given the complain on 02/09/10. I had purchased this purifier on 04/09/09.

From your local office they had came and check / repair for two times but the problem is remain the same. They can not solved the purification problem even after two times repair. I think you know every family needs hygenic water after fitted this in Home, but your company is cheating consumer and making easy money. From your Service Centre they are telling to change the Candal with chargeble basis and told that the candal is not covered under Guarantee. My problem has yet not been solved . Yet we are drinking the unhygenic / not purifying Water.

Please look into this and help in resolving ASAP .


Thanking you,

With Regards,

Pranay Roy
Link Road, House No- 6
Near Soni Mandir, Near Maa Manasha Marriage Hall.
Lalganesh, Odalbakra
Guwahati - 781 034

(Mobile) [protected]

aquaguard/RO Total — old accessories fitted

two year service contract made with companies dealer. so he did changed some filers out of which some seems old one. Complaint arose again then service boy changed TFC REVERSE OSMOSIS MEMBRANE CARTRIDGE which is old and they made it recycle again. Please justify my complaint.

[protected]

To
The Manager,
Eureka Forbes,
T Nagar,
Chennai-17

Sir,
Sub: Eureka Forbes Water Purifier- Reviva Model- Not working- Money to be
returned- reg:

I am to inform that I purchased an aqua guard from your company in the month of January 2010 trusting the promising words of your sales representative who made frequent visits to my residence. Your salesman assured that the condition of our ground water was very good and we will not have any problem for the next ten years. But to my disappointment I have been facing problems with this aqua guard right from the very next day. Till the 10th of August 2010 I have made frequent complaints and your service engineers have attended to the fault for seven times but till[protected], still it was not rectified. On[protected], the day after your mechanic attended last, still the water was salty and hard. Again I had registered a complaint to which a service engineer attended a week later and said that nothing can be done and I have to purchase a new one and the sales man who sold this machine has given false hopes. I was shocked. To cool me off this shock, he had asked me to wait for a weeks time to find out whether something can be done.

Today is[protected] and I have still not seen that service engineer nor any attempt has been taken to rectify this problem.

KINDLY REFUND MY AMOUNT IMMEDIATELY BY CHEQUE FAVOURING J.HUBERT SAMUEL OR I WILL BE CONSTRAINED TO APPROACH THE APPROPRIATE LEGAL REMEDY.

Thanking you,
Yours faithfully,
-sd-
(J.HUBERT SAMUEL)

a company that does not provide customer complaint nos. or head office nos. on it's website is a chor company whatever the pedigree. same for Eureka Forbes.

kvc singh
orai
india

I had give complaint on 1-10-10 on SENSA
complaint no 8367573.They said person will be attending with in 2 days but no RESPONSE Plez its URGENT.

I bought Aqua Sure 2 Months back, Not getting filtered properly and this is not a purifier. A Nonsense product. IF YOU THINK TO BUY THIS, YOU ARE THE STUPID PERSON IN THE WORLD. SIMPLY CHEATING THE CUSTOMERS.

Eureka Forbes Ltd. ( Aquaguard ) — REMINDER :- Complaint not attended from a month

Dear Sir,

I have purchased my Aquaguard Water Purifier on 02-08-10.
I have complained regarding bad water & bad odour from my purifier.
My Complaint Number is :[protected]
My Model :- Aquaguard Booster.

It has past a month till now and despite of calling so many times to the customer care, still there is no response from their side.

So i please request you to kindly look into this matter and help us solve our grievance.


Thanking you

Maganlal S. Jain ( [protected] )

M/S. Eureka Forbes Limited
New Delhi.

Sub: No service provided

i have a AMC yet the they do not come to repair the aquaguard,
We have no other option but to approach appropriate forum like Consumer court etc. please treat this as most URGENT.

plz provide me the custumercare number on this mail id debabrata.[protected]@gmail.com

Very bad bad products from Erueka forbes, we have been cheated from the company, from the day one the product what we have purchased is not working, whether it is the correct way to give the service to purblic, our invoice no 054843 purcahesd on 27th october 2010, but till date no one has bother to rectify the thing, we have been giving the complaints but no use, to whom to blames form this type of mistakes

if the company want to give the proper sercice they should come and rectify the same immediately

sale perseon K MITHESH KUMAR, MOBILE NO [protected] he has come not less than 10 times to our house for booking this procect after the bokking he has not bother to lift the phone, this type of the sales person are not a asset to company on the other hand they will spoil the company name

please try to improve

poor service in india kent is good i am taking it i[censored] donot callme call me at 4 evening

I found the Aquasure Crystal water purifier works ok. But their after sales service is very very poor. So much so that I will not recommend the product to anyone. I have asked them for the mandatory service atl least 3 times so far and none of those guys have turned up so far. As far as those guys are concerned sell and make their money and the costomers can then go to hell. That is their attitude.