[Resolved]  ICICI Customer Care — Misbehaviour

Hello...

My Online ID and Password has been locked due to not using, but i tried your customer care to reset the pass word, no body is responding properly.

Pls do it immediately

My Account no[protected]


Regards
Prathibha

i drop one of my cheque in a/c[protected] named ram padaharath on 6 nov 2009(icici bank kankar bag patna), on 9th nov he(ram padaharath thakur) get a message of dishonour of cheque. and after that i give the money on his other account of bank of barada of amount 60000/ in the form of cheque dated 16 nov. while clearing it on 17 nov it bounce
due to the carelessnees of icici bank the cheque issued by me on 06 nov was debited from my hdfc account after 10 day from my account and was not posted in the party account even after 7 days(466806 ). due to this i have to pay cheqe bounce charge than who is responsible for this

Dear Sir,
Today at 10.55 AM, I have used Corporation Bank ATM cum Debit Card
from your ATM placed at Walia Service Station, ( dealer of Hindustan
Petroleum Corp. Ltd. ), Maa Anand Mai Marg, Okhla, New Delhi and
withdrew 5000/- ( Rupees Five Thousand only ) But I received only
Rs.4600 ( Rupees Four Thousand Six Hundred only instead of Rs.5000 ).
There is one 100 rupee note in between 8 notes each of Rs.500
denomination. This could be a human error since the notes dispensed
are not new and not in serial numbers. That means, one hundred rupee
note is counted as a five hundred rupee note. But this matter is very
very serious and amounts to fraud on public by ICICI bank which could
lead to distorting the confidence of the people in your esteemed bank.
Some cash officers or persons loading the ATMs of your bank may be
responsible for this fraud. The ATM considered that it dispensed 9
notes of 500 rupee denomination while it actually gave me 8 notes of
500 rupee denomination and six notes of 100 rupee denomination. The
matter has to be investigated. Is there any "vigilence department "
attached to the bank ? Kindly engage them to investigate.
You can contact me on my mobile number : [protected] immediately to
get to a solution to this problem before I am compelled to expose my
grievance to the media.
Thanks and regards.
Yours Sincerely
S. Durga Prasad Rao

DEAR SIR/MAM
MY PERSONAL LOAN A/C NO [protected], I WANT THEIR TENNER. PLEASE SEND ME LATEST AMOUNT TENNER AND OBLIGE.
YOURS FAITHFULLY
D S SETHI

I am Phani working for MINDRIVER systems and I recently dropped two cheques that worth Rs.11, 000/-
totally on 9th dec, 09.But still the amount has not been credited to my account, I need the information on how many days it generally takes to clear cheques that were dropped.Please do it at the earliest.



Regards,
Phani,
Consultant I.T Engineer.

Dear Sir,

My name is Chanderkant Kataria R/o d-11/37, sector-8, Rohini, Delhi- 110085, DOB 02.03.1979, I have a salary account with your bank account no.[protected], I have applied for home loan of Rs. 10, 00, 000/- on 18.11.09 from your bank however I am not getting the appropriate reply form your bank.

I have been told that my loan amount has already been sanctioned and I also received the call form your Mumbai head office for 8.75% rate of interest where I came to know that your bank has launched the new scheme with the 8.25% rate of interest.

Then I reapplied for new slab after discussing with the concern officer who is the employee of “I trust” and located at Wazir Pur branch- New Delhi, he ensured that sanction letter of required loan will be disbursed according to the new slab by 11.12.09 however I am not getting the appropriate reply form you bank

I have been told that the delay is occurred because of new product training to bank employees, only after completing the training part the sanction letter will be issued in my name.

I would like you to request to give the clear picture so that I can make up my mined accordingly and get the more benefits form your bank.

My last date of payment to the first party (seller) is 15.12.09, and I am quiet worried.

You are requested to take the appropriate action.

Kindly reply soon and confirm the status.



Regards

Chanderkant Kataria
[protected]

Dear Amit,

We had arranged a letter of resolution to be delivered at your mailing address. However it got returned to us with a note that you have moved location. We also tried getting in touch with you on your registered contact number but were unable to speak with you.

Please email us at [protected]@icicibank.com with your updated contact details, and we'll be glad to assist you.

Regards,
ICICI Customer Service Team.

You are writiing tooo much and giving long lecture on this...that means it is better if i dont pay you at all, if this is the attitude you have carrying towards customers.
This is the very rudest replies i ever got from any customer relation department.

please revert.

Dear sir,
most humble respected sir my user i.d is disabled from 20 days and, i sent your msg but not r
esponse from your bank WHY ? MY USER i.d is[protected] this no is right but your system is indicate false . I AM VERY SUFFERING THIS PROBLEM . a.c no[protected], please kindly consider my problem.

Dear SIR/MADAM
I am customer of your bank, my user i.d is[protected] is right . yours system is wrong ? and my A.C[protected], MY USER I.D IS DISABLE, PLEASE HELM ME.

sir,
my saving a/c no. is[protected].ialso have a demat a/c with you for which i am paying since i opened it and could not operate it since then because of my own problems.now that i tried operating it the passwords and all have expired.i asked for a new password that has been sent to me for my bank a/c and not for demat a/c.secondly when i try and operate it with the new password sent it says invalid entry try again.i have tried using old as well as new passwords.i am totally confussed now.kindly send some one to make me understand the whole process.thirdly send me my new passwords for demat banking as i wish to invest now.
thankyou

Dear Sir,

Thank you very much for your response to my complaint with regard to double time debit of my account
was rectified on 12.12.2009.

Thanks & Regards,
G.Kirubananadam
Asst.Manager-HR
KSB PUMPS LTD,
Coimbatore-641 031

I am NARENDRA GANAPATARAO PATIL, I AM NOT MEMMBER OF YOUR BANK & ALSO I NEVER TOOK THE LOAN FROM YOUR BANK, ALSO I NEVER TOOK ANY CREADIT CARD, DEBIT CARD OR ATM CARD FROM YOUR ICICI BANK .
BUT YOUR ASSISTANT FROM PUNE IS CALLING TO ME & ASKING FOR LOAN INSTALLMENT & SMS FROM YOUR SYSTEM ABOUT CREADIT CARD EXPENCES. HOW YOU DO THIS.
NOW THIS IS ENOUGH I GOING TO COMPLAINT AGGAINST YOUR BANK
MY NO. [protected]

hello,
this is ajay from punjab. i want to inform you. my account balance is deducted 340 rs which is unsatisfied for me. i went near icici bank. they told ur transaction of november month is so much. thats y balance is deducted. but thing is that mostly deduction shoud be 40 to 60 rs but 340 deducted which is unsatisfied.
please request chek out my account. and give my money.
my acciunt no. is[protected] ajay kumar singh.
thank you...

I was holding Credit Card bering No.xxxx2005 in my name. Since my nature of job is such that I keep on moving from one city to another or one state to another or one country to another hence I could not maintained the transaction and one day when I was in Delhi I called one executive from ICICI and explained my problems and he suggested that he will provide me settlement letter and thereafter i may clear the dues in full and final.
After a week or so the same person contacted me and he handover the ICICI Bank settlement letter and I cleared the dues immediately.
I was feeling relax.
Now from the last two three occasions I am regularly receiving SMS on my mobile bearing No.[protected] from ICICI that I am spoiling my Credit history.Pay Rs.35, 380/- or minimum amount to enjoy the Credit Card.
I am surprising when I have already cleared the dues long back then why ICICI is sending SMS for payments.
Could any senior officer look in to it and veryfiy from the a/c and reply me as to why such SMS are being sent to me?
Awating for a favourable response by return email.
Thanks and Regards
S. K.PARASHAR

I am attatching here my trail mail where i have mentioned my period for account statment but after passing so many days i'll not get my account statment. Can you pls resolve my long awaited request ?


Statement period is :[protected] to[protected]


From: ICICI Bank Customer Care [mailto:customer.[protected]@icicibank.com]
Sent: 21 December 2009 18:53
To: Harish Joshi
Subject: RE:'ICICICARE=[protected]' RE: Bank Statement from[protected] to[protected] for XXXXXXXXXX09


Dear Mr. Joshi,

On the basis of our telephonic conversation dated December 21, 2009 at 6:36 PM regarding e-mail statements, we have registered your request against Service Request SR[protected].

You will receive the same to your registered e-mail ID within 4 Hours.

Share your experience on this e-mail interaction. Please click on http://www.hansaresearch.com/icicibank/eNew/emain.asp?prd=01&ICICICARE=36619...⇄

Sincerely,

Anup Jawar
Customer Service Manager
ICICI Bank Limited

Stay connected for communication by updating your contact details through "Forms Center" at www.icicibank.com

CONFIDENTIALITY INFORMATION AND DISCLAIMER:
This e-mail message may contain confidential, proprietary or legally privileged information. It should not be accessed by anyone who is not the original intended recipient. If you have erroneously received this message, please delete it immediately and notify the sender. You will appreciate that e-mail transmission cannot be guaranteed to be secure or error-free as its contents are susceptible to loss, damage, interception, destruction, etc. Before opening any attachments please check them for viruses and defects. The notice appended to the e-mails is not intended to prejudice the interests of our customers in any manner or to evade responsibility for any act of done with the endorsement of ICICI Bank


-----Original Message-----
From: Harish Joshi (Harish.[protected]@vodafone.com)
Date: Saturday, December 19, 2009 10:16 AM
To: info @ icicibank . com (customer.[protected]@icicibank.com); customer.[protected]@icicibank.com (customer.[protected]@icicibank.com)
Subject: RE: RE: RE: Bank Statement from[protected] to[protected] for XXXXXXXXXX09

Hi,
Can you send me my ac statement ?...

Regds


From: Harish Joshi
Sent: 18 December 2009 17:11
To: 'info @ icicibank . com'; 'customer.[protected]@icicibank.com'
Subject: FW: RE:'ICICICARE=[protected]' RE: Bank Statement from[protected] to[protected] for XXXXXXXXXX09



Hi Ruth, Please ignore prvs. Mail

Thanx for quick response. As per the requirement pls note down my ac no .[protected] and the contact no. [protected].

Regds

Harish Chander Joshi
[protected]

From: ICICI Bank Customer Care [mailto:customer.[protected]@icicibank.com]
Sent: 18 December 2009 16:48
To: Harish Joshi
Subject: RE:'ICICICARE=[protected]' RE: Bank Statement from[protected] to[protected] for XXXXXXXXXX09

Dear Mr. Joshi,
We request you to provide 12 digits savings account number and contact number for further assistance.

Request you to follow below mentioned steps for “24-hour Customer Care contact numbers” on our website. * Please Login to www.icicibank.com * You will find 24-hr Customer Care link on the right hand top for details
Sincerely,

Ruth
Customer Service Officer
ICICI Bank Limited




"ICICI Bank now offers 6.50% of interest p.a. on fixed deposits for 390 days, 6.25% of interest on fixed deposit for 590 days, 7.00% of interest on fixed deposit for 790 days and 7.25% of interest on 990 days w.e.f. 12.10.2009. Please contact any ICICI Bank branch."

"Please do not reply to any e-mail that asks you for your bank-account-related information / details. These are called phishing e-mails and are designed with intent to fraudulently capture your bank account and personal details for misuse etc."

Stay connected for communication by updating your contact details through "Forms Center" at www.icicibank.com

CONFIDENTIALITY INFORMATION AND DISCLAIMER:
This e-mail message may contain confidential, proprietary or legally privileged information. It should not be accessed by anyone who is not the original intended recipient. If you have erroneously received this message, please delete it immediately and notify the sender. You will appreciate that e-mail transmission cannot be guaranteed to be secure or error-free as its contents are susceptible to loss, damage, interception, destruction, etc. Before opening any attachments please check them for viruses and defects. The notice appended to the e-mails is not intended to prejudice the interests of our customers in any manner or to evade responsibility for any act of done with the endorsement of ICICI Bank




-----Original Message-----
Please send me my Bank statement from[protected] to[protected].
Thanx for your Co-Operation in advance.

Regds

HCJoshi

From: customercare @ icicibank . com [mailto:[protected]@icicibank.com]
Sent: 03 December 2009 22:53
To: Harish Joshi
Subject: Bank Statement from[protected] to[protected] for XXXXXXXXXX09




Dear Customer,
Your ICICI Bank account e-statement is now being sent to you as a pdf document.
To open this file, you need Adobe Acrobat Reader. If you do not have Adobe Acrobat Reader, please visit the following link to download it: www.adobe.com/products/acrobat/readstep2.html .
• Please enter 12-digits of the account number (whose last 2 digits are indicated in the subject line of this e-mail) mentioned as password, to view your statement
• Add [protected]@icicibank.com to your white list / safe sender list by clicking here. Else, your mailbox filter or ISP (Internet Service Provider) may stop you from receiving your e-mail account statement.


Sincerely,

ICICI Bank Limited























This message (including any attachments) is intended only for the use of the individual or entity to which it is addressed and may contain information that is non-public, proprietary, privileged, confidential, and exempt from disclosure under applicable law or may constitute as attorney work product. If you are not the intended recipient, you are hereby notified that any use, dissemination, distribution, or copying of this communication is strictly prohibited. If you have received this communication in error, notify us immediately by telephone and (i) destroy this message if a facsimile or (ii) delete this message immediately if this is an electronic communication. Thank you.

This message (including any attachments) is intended only for the use of the individual or entity to which it is addressed and may contain information that is non-public, proprietary, privileged, confidential, and exempt from disclosure under applicable law or may constitute as attorney work product. If you are not the intended recipient, you are hereby notified that any use, dissemination, distribution, or copying of this communication is strictly prohibited. If you have received this communication in error, notify us immediately by telephone and (i) destroy this message if a facsimile or (ii) delete this message immediately if this is an electronic communication. Thank you.

I am grateful to the ICICI bank and your Customer Service officer, Shardha Arka at customer.[protected]@icicibank.com for prompt reply of my query regarding my car loan account LAHDI[protected]. I, however do not agree with statement attached here and the overdue charges of Rs3399/= as indicated there in. This is a all wrong and imaginary statement full of lies. ICICI bank seem to me a cheat befooling public in India I am sending a scan copy of my Bank pass book to you which clearly indicate when the post dated cheques have been received and actually cleared /paid.
I have already paid over due/ late payment charges of Rs 229/ and cheque bounce charges of Rs221/-while making payment in cash to yours Mohan Singh vide receipt No IL[protected]/dated[protected] Rs5034/- in total(Scan copy attached).
Post dated cheques have not been received in my bank account for payment as per Amortization schedule given and attached herewith therefore last two installments were also paid in cash vide receipt no CL[protected]/ dated[protected] Rs 9028/- as per letter from your Haldwani branch. The personnel from your bank promised that nothing is due now towards you in this case . Therefore over due charges are not due to my mistake but due to non receipt of the post dated cheques in due dates . Which is the mistake of ICICI bank.


Gajendra Singh
Professor &Head Entomology(Retd.)
G.B.Pant university of Agric.&Tech. H.No.III/663, Pantnagar-263145, INDIA
Phone[protected],[protected]

Dear Sir/Madam

Sub: About the payment of my credit card.

my card no.[protected] in the name of Pushkar kumar bherthuyar as concern EMI amount 5321/- with regular deposited in your bank suddenly i will deposit on dated 31/12/2009 of 14000/- towards this card and i will decided total amount will be cleared with in month(one time payment schedule) so finally reduce and quashed my levied of interest and service tax amount will be ommited.now our outstanding amount due as per you annexure 27766/- and interest amount will be reduced separately by your bank and so please quote the amount for deposite purpose for full and final settlement.
i am waiting your decion finally.

thanks & regards
Pushkar kumar bherthuyar

Respected sir,

I am writing this letter to request you to block access to my ATM debit card as i have lost it today around 6.30 pm while travelling in the bus.please do the needfull immediately and arrange to get a new ATM debit card for the same.

SB AC No:[protected]

ICICI Bank
Costomer Care
Dear Murlidhar
I agree that the installment cheque in May2005 was bounced due to less balance in my account . This installment was was paid on[protected] vide cash receipt No. IL[protected] of Rs 5034/- personally to ICICI staff which include Rs 229 as over due charges and Rs221/- as cheque bounce charges . The scan copy of this receipt had been sent to you. This has been shown in my passbook and you are wrong to say that it is not updated there. Except this NO OTHER CHEQUE HAS BEEN BOUNCED. Your over due and bounce charges are absolutely unjustified and wrong. ICICI seem to me a fraud bank. All document submitted by me have not been examined thoroughly.

gsingh
(Gajendra Singh)
Professor &Head(Retd.)
G.B.Pant University
of Agric. & Tecch.
Pantnagar, India-263145