Jet Airways Complaints & Reviews

I travelled in jet airways flight from Chennai to Kuwait on 13/07/2012 and my flight time was at 1325 jet airways (9W488) but before one week of travel I was informed that my flight has been postponed to 1345, and later one day before travel date I was informed that my flight has been preponed to 1135 in jetkonnect (9W2144) and it was very disgusting that the flight has been preponed by 2hrs and again the flight (9W2144) was delayed by around 40 minutes from Chennai.

Since my booking was in jet airways and then it was changed to jetkonnect I was informed that I will be given a meal voucher at the check in counter and when it was produced to flight attendants they told me that since it was a jetkonnect flight they don't have enough meal to provide.

So I want jet airways to compensate me since I have paid a fare for jet airways (9W488) and I was changed to jetkonnect (9W2144).

about a week back I sent a mail to guest relations jet airways regarding this subject and till now i haven't got a reply from them.So please can anyone advice me of how to take this matter further.

Hello

My FPP no is[protected].My seat no was 36D.
Recently i had travelled from abu dhabi to mumbai on 8th july via 9W584. I had a worst experience interms of saefty of passenger. Few days before i had met with an accident so had got fracture on my legs. I had requested for wheel chair assitant while booking my tickets. I had got best service at Abu dhabi airport and i apprciate it.

We had a worst landing as the auto brakes were mal function and he had to apply manual brakes.As i was the last person to depart the aircraft coz i had to walk with the help of crunches all the way from 36D to front doors of aircraft. As i approched the front door the ground staff came with the wheel chair to get me down.I asked them how are they going to get me down. They said they will lift the wheel chair and walk the stair all the way down. I asked them " Why dont you get an ambu lift?". The person in charge for the operation UMESH DUA refused and said the ambu lift is not available with jetairways. I know that is very untrue. I told him" I am not getting down the way he said, Get an ambu lift". I know UMESH dua was a lazy man to get an ambu lift and all.Even the in flight crew and pilots requested him to get the ambu lift but he was firm and refused.As the flight was 75min lates and i had an ambulance waiting for me outside to get me to hospital and had no choice over the rude guy. i had to agree and allow him to perfrom the unsafe act. I was feeling so helpless at that time as i had no one with me.The guys getting me down one of them was UMESH dua was wearing flif flops and it was raining out there and the entire stairs were wet. It was so unsafe and my life was in the hands of few man that i dont trust.

I have few question for which i need some answers.

1 How many ambu lift do jet airways have?
2 When i had requested for wheelchair assitant while booking my flight, why was ambu lift not ready when we landed???
3 When a person request for wheel chair assistant, i guess ambu lift assiatant comes with it?
4 Why was the ground staff so unsafe and so rude with the passenger, according to them getting is person down the stairs with the wheel chair is their everyday job, is this the safety policy of jetairways?
5 Who would be help responsible if an incident would occur while getting the patient down?
6 Sent me a procedure of jetairways safety policy "How to get the passenger down the stairwell when he is on wheel chair.

After i got down i directly went to ground staff manager(Elizibeth) and told her the enire incident. she was also shocked after hearing that and she said she will ask UMESH DUA about the same. According to her Ambu Lift was availabe and should have come.I had asked few other jet staff they also had same opinion. The potters who were with me said" Umesh is doing this everytime" and they also agreed about the ambu lift.
If this is the general practise of jetairways then please let me know because i have to inform my compaies safety manager about it, so that they can stop issuing us jetairways airtickets here after.

I am very very disappointed.

Regards
Ankit Sheth
[protected]

this is Praveen Kumar Rai i have booked my flight S23461 date[protected] from KOLKATA(CCU) TO VARANASI(VNS) and PNR No is --GSODJZ-- and my fund deduct from my ICICI Account --8976 Rs. but i have not get any confirmation from your site and not any SMS. I CALLED[protected] AND a person told me your flight not booked but payment has been deducted.

To Whom So ever it may now concern to

For past 47 days i have been requesting for the refund of a sum of rupees 8976/- [eight thousand nine hundred seventy six] which was been paid to your firm for the air ticket booking which was unfortunately cancelled but as the amount was transferred to your business account and for last 10 days all i have been getting is an extension of dates for the settlement of my dues and no concrete step of action being initiated from your end apart for a new individual making a demand for some or the other new document to be produced by me for verifying that i have actually made the payment to your.
As of now i would request to your to kindly get in touch with your accounts department and verify it at your end that any such payment form the my bank account has been credited to your account or not and a refund is pending to be returned or i would be left with no other option of to bring such kind of service and monetary irregularity to legal parlance to which both o[censored]s would avoid going to.
once again with a very humble request i would request you to kindly look thoroughly into my matter and take the requisite action as soon as possible to keep the goodwill of your firm fair. i am marking my details for your convenience as under

Name - PRAVEEN KUMAR RAI
Date of Actual Transaction[protected] Time 4.36 PM
Transaction Status - Flight No S23461 date[protected] from KOLKATA(CCU) TO VARANASI(VNS) and PNR No is --GSODJZ--
Payment made from - ICICI Varanasi
Account No.[protected]
Payment made TO- VIN/Jetlite
Account No- (Ind/[protected]/0)
ICICI DEBIT CARD NO: - [protected]
AND ALSO I attached Picture of my debit card

On 21st of June I was travelling from STL, USA to Lucknow, India. My Flight from STL to New York (LGA) and then to Toronto (YYZ) was American Airlines. From Toronto to Abu Dhabi and then to Delhi was Etihad Airline but because of the delay in flight from New York to Toronto I missed the Etihad Flight at Toronto. I called American Airlines and they gave me the Jet Airways flight (9W 0229) from Toronto to Delhi via Brussels of the next day (22/06). I checked with the Jet Airways ticketing agent about the bag but as per her I would get the bag at Delhi and do not need to re-checkin. When I reached Delhi I did not receive the bag, tried to file the complaint but they only raised a courtesy report as the baggage tag did not have the Jet airways mention (it has Etihad on it). But they assured me that my bag will come the next day with the same flight and I will get it at LKO from where I will need to collect it. They gave me 2 numbers to call to check the status[protected]/[protected]. I called them the next day to check the status and they said the bag did not arrive again and should arrive the next day as they do see an inbound from Toronto Airport for that bag. And then I kept calling them and all they had to say was that they are still looking for the bag. They sent an email to Toronto office and kept waiting for the reply for few days and then said that they can not locate the bag. When I asked about the compensation they said since the baggage tag doesn't have Jet Airways name on it they can not provide any compensation and I need to check with American Airline (the original ticket provider). But as per American Airline as per the airline agreement it is the responsibility of last carrier to track the bag and provide the needed compensation no matter if their name is there on the tag or not. But Jet is neither able to find the bag nor paying any compensation.

Regards,
Prawal Singh
+[protected]

I went to Hongkong on 20th june via Jet Airways.I received my new bag damaged..I found handle of that bag was broken..i registered a complaint against it over there..they registered it but no action is taken since then i didnt even receive any call from jet airways..Kindly Look /into This Matter.
Reference No.- BS/06035/9W
Name- Ankur Bansal
Flight/Date- 9W78/20JUN
Tag Number- 9W797951
Brand - VIP(UNDER WARRANTY)



Name-ANKUR BANSAL
contact me:- +91-[protected]
email: tirupati.[protected]@gmail.com
[protected]@yahoo.co.in

Dear sir/ Mam,

I am Ravikiran Rantu, i was travelling from Banglore to Delhi by Jet connect flight. My flight was at 07:00 am on 04/07/2012 PNR - OUMFMK

. I reached airport by 06:00 am. There was very big quee for getting boarding pass. I had waited for 20 mins in quee then I approched staff to issue boarding pass as may flight was at 07:00am. But rejected and asked me to wait in quee. Jet is operating 3- flights(Mumbai, Delhi & Hyderabad) at the same time i.e. 07:00 am.
Jet staff called Hyderabad passangers first for issuing Boarding pass directly, then they called Mumbai by the time it was 06:35, then they called Delhi passanges, I got my boarding pass at 06:40 Am. Then i rushed to security checkup cleared security checkup at 06:53 am. Still no announcement was made for my name. then i went to gate at 06:55 am for boarding, Jet airways executive said boarding is cloased and i can't board fight & take next flight at 07:55 am with extra charge of Rs2201.00. I went to manager but she turned out to be the Ticket issuing layd who issued my ticket late. They did not agree that it it mistake of Jet airways but it was my fault to come late clearing security check up. Finally i had to apy Rs. 2201 to fly to delhi.

Kindly let me know is it fare business to harase customer for no mistake of mine.

Regards,

Ravikiran Rantu
ravikiran.[protected]@yahoo.co.in
[protected]

This is in regards wid a complaint made by us regarding the food served on ur flt no 9w 0615 on 12 may .We were travelling for our vacations to gangtok when on our journey to kolkatta, this untoward and discouraging event happened.There were 2 live mosquitoes in ur fruit bowl, to which jetairways crew members also were shocked. they took that bowl from us saying that they need to it for investigations wid taj, their onboard caterers. We had given a cmplaint in writing to airport duty manager, kolkatta,Mr atanu tarafdar. He had assured us dat neceesary action will be taken in 4working days and we will be contacted soon.
We are fully equipped wid all the pics and videos of this incident as also a confirmation of on board crew mr amit amd miss maria who were wid us on the said flight.Mr athanau had assured us dat immediate action will be taken on the same thereby refraining us on giving out these pics to any of the media.
After coming back from gangtok , we sent a mail to jet airways regarding the same but there was no response from their side. As a reply for the mail, we were said dat we will be contacted by 31 may but inspite of repeated calls we were finally contacted on 20 june wid a petty offer of rs 500 discount voucher asa token of regret which i think is a insult to consumers. After such a grave mistake , they are trying to neglect the whole matter. Our Ref No: BOM/CC/TF/140512/3359242

Hereby we request you to look into the matter seriously and contact us asap.
hope to hear soon from you.
regards,
swati sureka
[protected].

Dear Sir,

I am writing this email out of extreme mental stress and financial loss i have faced because of total mis-management and
irresposibility from the Jet airways management.

I travelled from Indian to South Africa(Johannesburg) on 18nth June on South african Airines from Mumbai. Because Jet airways agreed to have a tie up with SA airlines, I decided to take a connection flight from bangalore to Mumbai and i was informed prior to my travel that i could do a through check in from bangalore itself. I was happy that i dont need to carry my luggage from Mumbai domestic to International and really appriciated the tie up Jet has got with other airlines for internatinal trips.

The drama started once i recieved the tickets from my travel agent, On my ticket baggage allowance was 23 Kgs. I immediatly called up the SA airlines to get a reply from them that they allow 30 kgs. This gave me confidence that this can be sorted out while i check in from bangalore hence i decided to pack my bags to carry 30 kg's.

When i reached Bangalore International Airport i was told by the front office staff that i can only carry 23 Kgs, Anything extra i need to pay. But i told them about the facts and requested them to check with the upper management. Suprisingly i did not get a positive reply and i was still asked to shed the weightoff or pay the additional amount. There was lot of confusion and even i tried to balance my weights but it hardly helped. Time was getting away and i was getting worried. Hence i decided to pay the money because i did not want to loose the stuffs i was carrying. After the payment i was given a recipt which i was asked to hand it over to SA Airlines counter in Mumbai.

I paid a whooping Rs 7048 which is pretty high for a middle class person. But the sense of having my stuffs safe and least things to worry in Mumbai Airport made the finacial loss light. I reached Mumbai airport and approached SA airlines to hand over the recipt of payment to them , I was literally shocked to hear from them as "We allow 30Kgs , so we cannot take this recipt/payment you can check with jetairways to get back the payement". I immidiatly rushed to Jetaiways couter to check what can be done, But the front office managers out there were very rude and unprofessional and i did not get any resolution. I had very less time to do my immigration and check-in, so i decided to take this matter later after i reach SA.

Hence i am expecting a solution from jet airways on this and request to pay back my amount ASAP. Following are the details of ticket.

e-Ticket Number :[protected]
Galileo Reservation Number: SNL7ZC
Ticket Issue Date: 11 Jun 2012

17 Jun 2012
Jet Airways India (9W) 442 Economy (O) Jet Airways India Confirmation Number: COESYQ

18 Jun 2012
South African Airways (SA) 285 Economy (T) South African Airways Confirmation Number: 3QH6U9

Regards,
Shyamjithe.c.s

regarding behavior of employee
To,
Jet Airways.
Am an citizen of India i was living at mumbai, on 30 june 2012 with jet konnect flight no 9w-2054 from jaipur to mumbai at 2050hours name shoeb habib seat no 28D but in that flight the a/c was not working and that flight was full with passengers like some just born babies, infants, childrens and many of the femails and also some senior citizens but the pilot knows that the a/c is not working he was not cared about the passengers and attempt to try to take-off the flight but after all the passengers complaints to the crew members of the same flight they are get back the flight to hanger and then call to the ground staff for help to check the a/c of the flight and then after 1 hour late the flight was take off from jaipur to mumbai after in flight many passengers asking for headache problems and i had also suffering from low blood pressure broblems becouse of hot in the flight but the behavior of cabin crew staffs was very rude using abusive language with all customer including me, and for this late arrival to mumbai for 1 hour late i got my very important meeting was cancelled and also some deal was also cancelled and now i am facing net lose is over more than 300000/ last time also i get this kind of harrashment from jet airways flight on 2 june 2012 i was comming from aurangabad to mumbai by jet konnect flight no 9w-2512 time of deaprture is 2035 name shoeb habib seat no 22f that flight was also late for more than 1 hour and i had complaint to ground staff of jet airways in mumbai.many customer are dissatisfied with your Employee Behavior and its a loss for ur company regarding 2 customer satisfaction, hope u will take action on this.and give me with good positive reply to your jet privilege guest
SHOEB HABIB
E-TICKET NO[protected]
JET AIRWAYS INDIA CONFIRMATION NUMBER; JVGIHW
PNR:-PCWJNS- 30JUN12

Dear Sir,

I was flying on Jet Airways on 27th June 7:55 PM flight from Hong Kong to Mumbai. This was a special flight with very low fares. I paid HKD 4276 including the taxes. But on the day of the flight, i was late by few minutes and Jet airways closed their counter. I understand that in such sitatuions, an airlines will provide me a new option. They did provide me next day's flight but here was their response.
Penalty for missing the flight HKD 1200
New flight charges[protected] dollars more than my actual flight)

Total difference is 4200.

If i miss a flight (one sided flight), I have to pay the amount equal to a return flight cost from HKG to BOM. This seems extremely unfair to me. Even though I haven't used one sided journey, I have to pay the same amount again as both sides journeys. I demand a refund. Jetairways should atleast waive the penalty fees. I am already paying a lot for my new flight.

My email address is alok.[protected]@gmail.com

Regards,
Alok

Dear Sir

Greetings!

Myself and my colleague travelled on 21st April 2012 to Mumbai from Chennai by Jet Airways for official purpose. We misplaced the boarding passes somewhere. Please get the duplicate boarding passes to submit to our office.

Ticket No[protected]C1 - Raja Elite
Ticket No[protected]C1 - Renganathan Sriram.

Thanks in advance. Pl email the boarding pass @ [protected]@gmail.com

Dear Jet Airways Team,

I am writing to you in the capacity of a Jet Airways customer who has been treated by your staff in the most unprofessional and rude manner. I am aware in my professional experience as a Corporate Communications lead of an esteemed organization, that a majority of such customer plight emails are ignored and junked. I still feel compelled by my experience to report this incident ahead of any action that my husband and I would take against Jet.

My husband and I have been flying with Jet and other airlines for many years now and it was shocking for us to experience what we did from an esteemed airline such as yours.

My husband and I had got our Ladakh trip booked with Jet Airways a month ago from 10th to 15th of June. I must admit, it was a relief to be booked on Jet - by no stretch of my imagination, I had expected it to be a nightmare. The flight on 10th June was due to depart at 5am (Flight number 9W 1607) from the T3 terminal in Delhi. Both o[censored]s reported at the terminal at 4.07am and were in the Jet check in queue immediately. For the next 4-5 mins we waited for our turn to the counter – we had 3 passengers ahead o[censored]s until we reached the counter. When we got to the counter, the executive looked for an appropriate seating for us. The regular drill happened and he told us that we could get 2 aisle seats to which I requested for 2 seats together. I don’t know what transpired next but he made a phone call concluding it to inform us that the check in for the flight was closed. At this point in time, the time was 4.17am – I am able to share exact timings with you since that exactly was the bone of contention here.

Being shocked at what the executive said, I asked him to let me speak to the supervisor. I ran to the last counter to then speak to her (lady named Anu Kiran). The supervisor told us that the check in to the said flight was closed 2 mins back and she could do nothing to help us. I showed her my watch and the time (4.16am) to which she said she couldn’t do anything about it. The executive sitting right next to her told me that she had walked across all counters 5 mins back and called for a final check in before closure – now going by the sequence of events and the time, it was impossible for us to have not been around when she called, we had 3 passengers in the queue ahead o[censored]s!! I explained to the Supervisor and told her I could prove the same since I had had a brief exchange with another passenger a while back. Since nothing was being heard till now, I went to the extent of requesting profusely (almost begging) to consider our situation and atleast try once to accommodate us. 2 mins after all didn’t seen all that long to be able to at the least consider such a request. However, all I heard in response to my pleas were a “No” repeatedly with no trace of concern or sympathy.

Infact we were then informed by the aforementioned Supervisor to either run and get ourselves booked right away on the next flight at 5.40am OR they would not accommodate us on that one as well. With the fear of being stranded, we ran to the ticketing counter to only be faced by an extremely lazy, disinterested and rude executive. For the next 5-10mins we struggled to understand and hear the executive on what our options were (there were none!) other than just buying a full fare ticket. It was unbelievable at that early hour in the morning how we were treated by the airline staff of Jet. Considering my next 5 days were blocked and paid for in Ladakh, my options were only limited to buying the full fare seats on the next flight immediately. We had exactly 2-3 mins to think and consider this decision – we had been told by your staff that we would be missing this flight as well unless we bought the ticket RIGHT AWAY. At this point in time, the airport clock showed a time of around 4.30am.

One would think once a decision like this is taken, the trauma would end but barely in this case. The next 10mins for us were spent running from the ticketing counter to the check in counter to be able to get our names in the next flight or else we would miss that one as well. The zero coordination between the two counters, absolute rude and indifferent behaviour of the executives only made it worse. Finally managing everything somehow, I asked your executive at the check in counter how I could report the incident and share my feedback on the experience – the response was clear “Go to the consumer court!”. That was the end of it.

We left Delhi feeling extremely upset on not only the financial damage but also the horrible experience early in the morning at the hands of a so called esteemed airline such as Jet.

In our personal and professional experience till date, through our wide travels, we have never ever had such an experience – not even with a low cost airline! In such a consumer driven environment today, I am amazed how companies could even consider taking us for granted. I don’t know whether it is the over confidence or arrogance but causing such trauma and pain to your clients is not acceptable. I assure you that this has caused irreparable damage to your reputation amongst a group of influential and respected group of individuals.

As my next steps on this, I intend to take action through the media and the consumer court. It was my duty to inform Jet and its management on our experience and intended further action.

Regards
Geetanjali
Ph: [protected]

I refer to my travel on 7th June 2012 by Jet Air Pnr EJOXKH. The flight 9W120 was quite satisfactory, but the onward flight 9W5305 was very unpleasant.
The main grievances are:
a) The seats allotted to us 41F and 41 G were very uncomfortable. The arm rest separating these seats were fixed type making our seating all the more uncomfortable.
b) These seats were 4 in a row whereas those in row 40 were 5 in a row. The problem was that the entertainment and viewing screens were at an uncomfortable viewing angle, being fitted behind the 5 seats in row 40. This resulted in strained neck at the end of our travel.
c) Seats in Rows 41 and 42 seem to be add-on with a view to crowd in as many seats as possible. Proper passenger comforts aspect have not be addressed.

2 o[censored]s travelling from chennail to Kathmandu. One o[censored]s lost Passport, airways don't bother to help a bit even for exit... And on top of it when we found the tickets after waiting 8 hours in airport, they dint bother even to reschedule the travel, they made us wait for another 5 hours...there were 8 people in ticketing, but mo one interested to check for ticket availability, and give tickets.... These people r not even aware if we hav to take baggages upon trip reschedule... Totally pissed.... Is all the common persons time and money taken for granted... It's not just jet, every where just common man suffers...., wil u people atleast take any action???

I am shocked to see this type of service level of Jet Airways !!! My luggage has been misplaced by Jet Airways & instead of helping me recover my luggage, they are shifting responsibilities between the Jet Airways Muscat, Oman office & the Jet Airways, Mumbai India office !!!
Here is the detailed story of my bad experience with the pathetic & irresponsible service of Jet Airways :

1). We had traveled from Baroda to Mumbai on 17th may Jet Airways flight#9W344 & from Mumbai we were to make an international flight to Muscat, Oman Jet Airways flight#9W540, this was a connecting flight which got
mis-conneted as flight#9W344 arrived Mumbai late than scheduled and flight#9W540 departed earlier than scheduled.
We were handed our baggages at Mumbai international airport after constant follow up of three hours, where we found that instead of 7 luggages, there were 6 luggages & 1 was missing !!! We mentioned about the missing bag to the supervisors on duty - Madam Nikhat and Mr. Leroy, & they told me that my luggage will reach Muscat, they stated that "your luggage is not at mumbai airport so it must have reached muscat, and when you land there and your luggage is not found send us an email stating your luggage is missing" inspite of our questioning that how my luggage will reach Muscat without me checking in ??? I had confirmed with the supervisor that I can send the email right away that the baggage is gone missing, but they wrongly guided to first reach Muscat then send an email.

2).As I stay in Muscat I had requested my relative Ms.Aarti who is in Mumbai to make inquiries & collect my luggage, if found from the Jet Airways Mumbai office.We were told by the staff at the Jet Airways Muscat office that our luggage had never arrived in Muscat & we should contact the Jet Airways Mumbai office.My relative Ms.Aarti spoke to Mr.Dinesh from the Jet Airways Mumbai office who confirmed that the luggage is at the Mumbai airport & that I (Ms.Sneha) just need to email an authorization letter allowing the authorized person to collect the luggage on behalf of me.

3). I sent the mail to Mr.Dinesh of Jet Airways Mumbai that I have authorized my brother in law Mr.Umesh Khiyara to collect my luggage.Also I had attached Mr.Umesh Khiyara's passport copy & his passport size photo for identification proof.But when asked to Mr.Dinesh that when should the luggage be collected,then suddenly Mr.Dinesh said that our luggage was still not found & that luggage which he earlier said was in Mumbai airport belonged to someone else !!! How did he confirm in the 1st place that he had found our luggage ??? specially when a complete description of the baggage was mentioned, stating that the bag has it written on it with black marker "java" or "Jk java"

4).I was told that I should have made a Lost luggage complaint at the Mumbai airport, when I found my luggage missing.... But when your staff assured me, despite my repeated questioning about the whereabouts of my 1 missing luggage, that it will reach Muscat, then during that time where does the issue of complaining for lost luggage comes up ???? that too when your supervisor on duty states this, and wrongly guides me saying a email to be sent if baggage is not at Muscat...! I had confirmed with the supervisor that i can send the email right away that the baggage is gone missing, but they wrongly guided to first reach muscat then send an email.
Does Jet Airways staff take the passengers for a ride first assuring them that the luggage will reach to Muscat & then asking that why a complaint for the Lost Luggage was not made at the airport ?!?!?!?!!...The airlines staff should have guided to make the complain, every passenger may not know all the rules and regulations.

I am fed up with the service of Jet Airways . Its been more almost 15 days that my baggage has gone missing and i have not been even compensated for the missing bag. I may even add that I am delibrately not been handed my baggage for i had stated that my baggage contains "laptop".



I also believe that it was not that my flight had departed early, but instead the seats were given to other passengers, the reason for this belief is that we were guided by a Jet Airways staff who took us to the international airport in a hurried manner, where they did not mention that the flight was scheduled early for departure, after reaching the check-in counters.The Jet Airways staff (the one who guided us to check-in counter) had a word with other staff on intercom, checked our boarding passes, our seat nos, confirmed with some one on intercom then stated to us that we cannot board our flight. If the flight was scheduled early for departure, they could simply mention about it to us so, why there was the need to check our seat numbers...???

After reaching Muscat, i got to know from a couple of travel agencies that there are many complaints of Jetairways connecting flights that get mis-connected, hereafter the passenger is given rude replies to have patience and is given no assurance as to when they will be able to board the plane. The staff replies that the next flight is overbooked. Also the passenger is not provided with any accomodation, for they state that "if there would be an technical error in the flight then only airlines is responsible to provide accomodation, but delay due to traffic congestion at domestic airport we connot do anything." We waited on mumbai international airport for 24hours after which we could board another flight..!

Jetairways deliberately keeps a time span of 2hours to reach the connecting flight. Are they not aware that there is always traffic congestion at mumbai domestic airport plus there are long immigration ques to board an international flight? Plus checkin counter close 1hour or 45 mins prior to plane depature, boarding gates close 25 mins prior to departue, then how does Jetairways issue tickets with such short period of time span.

This is a mere way to earn at cost of passangers sufferings. The the airlines is sure that the connecting flight passanger will not be able to board the plane, so they can easily issue the same seats to other passangers. Thus getting fare for one seat by two passangers at the cost of sufferings of the passanger who had a connecting flight.



Jetairways has highly misguided me...!! Why should passengers suffer for bad service and misguidance of Jet Airways !!!

My wife traveling from Mumbai to vadodara on 2nd June 12, with e-ticket. Due to over baggage she missed flight.jet airways not allowed to travel next flight to vadodara.They forced to buy new ticket, its right way to get business? Jet staff is manner less. Can you guide me. What jet did its ok or shall i go through ligules procedure? Manojkumar.

I am MM, an IITD visiting student from University of Cape Town in South Africa. I have booked a return flight from Jet Airways Airline and here are fight details: ticket no (E-ticket[protected]C1/321-322, confirmation no FIQBVM. I have been calling this airline stuff to change my bookings from 30 May to 30 June since my tertiary research work is recently extended till 29 June. None of them could help me except taking me from pillar to post. The last answer I got from them is that I should cancel their flight and get only R700 out of R3050 that I paid their airline. This is ridiculous to me because I cannot afford any other airline with that amount, given that I am a student. Firstly, it is not my choice to cancel their flight; I just wanted them to change my bookings to later stage and there is no wrong in doing this as I have been doing it my whole life with other flights and never experienced this ridiculous drama. I understand that their airline routes to Johannesburg was suspended and I feel pity for them but as a customer that should not convenience me in anyway considered that I was not informed prior booking. If they informed me prior booking of their airline in February this year, I would have booked another airline in the first place. I think they should do what they swore to the Times of India newspaper "Jet Airways will work closely withe its interline partners and ensure affected guests are re-booked on alternate flights for their travel from June 12, in order to minimize inconvenience caused," . Yes, my return flight is on the date before 12th June but that does not mean that I could not change my flight to later stages. I cannot leave the date before I finish my very important project for my degree (so they advised me) because of their predicament.

I have started calling their stuff since Wednesday 24 May till today, yet no effective response was considered and my ticket will soon expire before they do what they supposed to do without me begging them. On Thursday, I have called their office in New Delhi (G11/G12, Outer Circle, G-Block, Connaught circus, Connaught place, 110001) and spoke to Elizabeth Samrah (mind my spelling if it is wrong) who referred my call to Reshma who understood my situation but explained that she couldn't do anything, but advise me to go straight to the airline counter at thee Airport. I went there on the same day and spoke with the lady who was working on the ticketing counter who I explained the matter to her and asked her to change my flight ticket to 30the June 2012. After a long time of checking on her computer, she told me that she is sorry as she cannot do a change as their airline is no longer operating to Johannesburg and I should cancel my flight and get ~R700 out of the entire amount I paid their airline. I did not believe she also said that and I told her I cannot do that and I want full refund so I can afford another airline. She then called her colleague, a man this time, who said there is nothing they can do and gave me the email address ([protected]@jetairways.com) so that I can e-mail their manager or boss who makes decision and he or she will solve this matter. He even promised that I will get respond immediately. I did that immediately and yet no response till today. This comes as a poor service for me and negligence responsibility of their company to their customer. I had paid INR600 of my food to visit their airport for assistance and this is the treatment I get. Now I have to go back to airport and pay another taxi fare to speak to them again as their boss or manager is not responding my e-mail. My ticket will get expire soon. I am a foreign student who should worry only about my education here in a foreign country, but now my stress is being added on by some poor service of Jet Airways Airline.

I am writing to you for some advise and assistance of getting this airline to do what we call "good customer service" and connect me to their inter airline partners as they promised or at least give me my full refund so I can afford another airline. I got a good service in their airline when I was coming to their country here in New Delhi, but now I am very disappointed on them about this matter and this fade every praise I ever gave them before.

Hope to hear from you soon.

Yours sincerely,

MM

I write this to voice the issues I faced on my journey to the US. Following are the details

Name: T. Rajagopal
Date: 1st May, 2012
Flight: Jet Airways-E tkt.no.
Route: Hyderabad-Delhi-Hong Kong- San Francisco

I had booked a return ticket with Jet Airways on the above mentioned route through Yatra.com. The e-ticket clearly mentioned that I was eligible to check-in 2 baggages per passenger. To my shock, my luggage was booked only upto Hong Kong where I had to take all my luggage and check-in again with United Airways with whom the Jet Airways has a code-share agreement. I was told here by United Airways that I am allowed to check in just 1 bag. In addition to the physical ordeal we had to undergo in transporting my baggage and running from place to place over the entire airport,It was disappointing and shocking that I was required to pay to check-in the other bag costing 70 USD.
I was continuously corresponding with Yatra.com people who promised to help me by rectifying the problem on my return journey. Today i received a mail from yatra.com that i may have to pay for the second baggage on my return journey also and claim refund. I feel cheated and hoodwinked by Jet Airways who could not keep up their promise. I could have taken a direct flight to SFO with the additional charges i was made to pay and would have been more comfortable..because the flight charges were less if I had chosen Jet Airways...but finally feel fooled by making me pay extra for the second baggage..As initial carrier it was the responsibility of Jet Airways to ensure that their code sharing partners honor the commitment given by them(Je Airways)..can you please revert with a solution to the problem and enabling me to carry my 2 baggages from SFO to HYD..

-Rajagopal

Disgusting service of Jet Airways.......... boarded the flight on 13/05/12 from lucknow to hyderabad at 6 pm via flight no S24243. it has been more than 24 hrs but still have not recvd my baggages. it was my first day to internship nd i was having no clothes to wear what a pathetic service of JET Airways.till now not recvd my luggage can anybody help?????????????????????

Ankur Brahmbhatt
[protected]

Sir,
This is to bring to your notice that I had booked air ticket from Jet airways by net from Pune to Delhi for 12 May 2012.The first time I booked using my ICICI Bank credit card but there was a temporary block and ticket was not generated.The second time I booked from net banking and I got the ticket.To my horror, I have been charged both times an amount of Rs 5693 eachtime.I spoke to your helpdesk at Mumbai and procured the PNR of the failed booking also.The details are as follows:-

From to flight No. PNR No. Amount Charged Remarks

Pune Delhi 9W 366 EDOVWM Rs 5693.00 No tkt generated
(Booking failed).

Pune Delhi 9W 366 JWYTXE Rs 5693.00 tkt generated

I had used my ICICI Bank credit card no.[protected] for the failed booking but the amount has been charged to my account.Kindly arrange to refund my amount at the earliest

Thanking you,

Wg Cdr TPN Singh i.e.(Thakur Pratap Narain Singh)