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Jet Airways Complaints & Reviews

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Updated: Dec 27, 2023
Complaints 2693
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582
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So far, so good. Jet Airways is working on building a stronger response system and taking steps to address most of the complaints. While there's room for growth, their efforts show a positive trend in customer support. We hope Jet Airways will keep up the work and continue to help more customers with their concerns even better 🤝
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4
Tracking not updated for more than 12 days
3
wallet missing at jet airways flight no 9W0529K While travelling from muscat to Thiruvananthapuram on 10-7-2015
3
Cyber crime-posting inappropriate pictures of me in instagram

Jet Airways reviews & complaints page 124

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D
dattaarabinda
from Bhavnagar, Gujarat
Mar 10, 2012
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JETWINGS-MAGAZINE

Address: Patna, Bihar

Dear Sir,
In the issues MARCH 2012 of your magazine JETWINGS-DOMESTIC location of PATNA and RANCHI on INDIA map has been shown wrongly. Same mistake was observed in earlier month also.
I think it is serious mistake and requires immediate correction.
Thanking You.
Yours faithfully,
Arabinda Datta...
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S
saif_z
Mar 4, 2012
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worst service of ground staff at indore airport

Address: Indore, Madhya Pradesh

Hi
I am saifuddin Zeenwala natively from Ujjain and working in Dubai, on 29 Feb 2012 I was flying back to Dubai from India.
I was flying along with my family (my wife and one infant). Before flight I called Jet Airways customer care and cross check if I get any baggage allowance for my kid and they confirm that it is available (it is available at site also http://www.jetairways.com/EN/US/Baggage/FreeBaggageAllowances.aspx)...
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L
Lg314
Feb 29, 2012
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Cancellation, flight changes and staff

I have recently flown with JET AIRWAYS from London Heathrow to Mumbai and back to London.



I flew with jet airways on 16th Feb and flew back on 25th Feb.



Whilst I was out there my dad phoned to tell us that my return flight has been bought forward by three hours. I went to the domestic airport in Mumbai and the gentleman on your desk was very unhelpful. In fact he was very rude.br...
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S
sanjit222
from Mumbai, Maharashtra
Feb 25, 2012
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HARASSMENT ON 9W STAFF BY JETAIRWAYS

Address: Mumbai City, Maharashtra

HI,
This is 9w staff from mumbai airport and i m complainig about jetairways with support of all the staff at international and as wella s domestic airport.This complain is regardingh the harrasment done on staff by Mr. Naresh Goyal's daughter Namrata goyal. She doesnt need a respect at all. She just find a way to harrass the 9w staff at airport, What i think is she should know to respect the staff at airport. If she"s a...
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M
monalika nishant
Feb 12, 2012
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delay in baggage delivery

Address: Howrah, West Bengal

My parents were traveling from ranchi to kolkata on 11th feb, one of their luggage was missing. On repeatedly asking about that, they told by mistake they have sent it to vishakhapatnam. Since they had to travel to portblair the very next day, they requested it to get it the same day or next day directly to portblair. They confirmed that they will send it to portblair on 12th. When they reached portblair, these people are saying that they'll...
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R
raniuma15
from Mumbai, Maharashtra
Feb 9, 2012
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Loss of luggage flight no. 9w0017

Address: Ludhiana, Punjab

Dear Sir,

I was travelled on 25th Jan 2012 from MELBOURNE to INDIA, MY flight was connected to JET AIRWAYS from SINGAPORE. I travelled in Qantas Airline from Melbourne to Singapore and I must say that till Singapore my travelling experience with Qantas Airline was good, but from Singapore to India my travel experienced was worse with Jet Airways and when I reached at Delhi Indira Gandhi International Airport I found that I...
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R
rsingh888
from Mysore, Karnataka
Feb 8, 2012
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Refund on cancelled flight

Address: Lucknow, Uttar Pradesh

Hi,
I am really surprised by the innovative way Jet airways trying to make money.
I had booked (lucknow-delhi ) ticket through Arzoo.com for 2nd Jan-2012 6.50 AM.

Though there was no fog that morning they cancelled the flight at last minute and later said that they can adjust me to their 10.30 flight.
Since I had a connecting flight from Delhi to London, I had to buy a new ticket from KF and cancel the...
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P
pan asia inc
from Bengaluru, Karnataka
Feb 4, 2012
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rate increase at the time of online booking

Address: Vadodara, Gujarat

we have booked tickets round trip Vadodara - singaporePNR no: DVUTKK.

Our concern is that when we started the booking process the rate was Rs.16,002/ ticket but at the time of making payment the rate was shown higher by almost Rs.2000/ticket.

We thought the rate must have increased due to tickets at that rate being sold out. However, when we checked again the next day again the lower rates for the same dates...
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A
Ajit Kumar JAIN-44
Jan 31, 2012
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OFFLOADING ON CONFIRM TICKET EVEN

Guest Relations,
Jet Airways (India) Ltd.
Siroya Centre, Sahar Airport Road,
Andheri (East), Mumbai - 400099, India

OFF-LOADING US, EVEN CANFIRM TRAVELING TICKET & HOLIDAY PLANING
[protected][protected][protected][protected]
* E-ticket No°[protected] ( Mr. Ajit Kumar JAIN )
* E-ticket No°[protected] ...
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S
subhankar78
from Khopoli, Maharashtra
Jan 28, 2012
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Flight cancellation caused me to pay 3 times

I had booking in jetairways from Bhubaneswar to pune on 9th Jan 2011

Flight details are below
=================================================================
Jet Airways Konnect
9W - 2312 Bhubaneshwar Hyderabad Duration Airline PNR Confirmed
14:30 Mon 09 Jan 12
Biju Patnaik Airport 16:05 Mon 09 Jan 12
Rajiv Gandhi Intl Airport 1 hrs 35 min BZCYXU


Change Planes...
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T
talk2at
from Mumbai, Maharashtra
Jan 20, 2012
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Last Minute Flight Cancellation and Staff Hostility

Address: Dibrugarh, Assam

Hi,

Today (20-Jan 2012) Jetlite Flight# S2-392 was scheduled to depart from Dibrugarh @ 14:05 hrs to Delhi via Guwahati, got re-routed back to Delhi from Gauhati, without touching Dibrugarh.

My old in-laws...Mom-60 yrs and Dad- 75+ yrs, resident of Sibsagar had their sorry bookings in this flight. They had to travel from Sibsagar to Dibrugarh (2 hrs Journey via pathetic NH-37) to catch this flight. But after...
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K
kdsaransh
from Kanpur, Uttar Pradesh
Jan 18, 2012
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Boarding Pass not given

Address: Howrah, West Bengal

I am a Doctor and my wife is also a doctor. We were returning back from kolkatta airport after attending a conference.our flight was booked for myself, my wife and my two kids. In total we had four tickets booked with jet airways. The flight was scheduled at 11:05 am on Jan 16, 2011. We reached the airport at 10:00 sharp in the morning and then i told my wife to check for luggage and i went for taking boarding pass from the jet airways ticket...
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R
responsiblecitizen3
from Bengaluru, Karnataka
Jan 3, 2012
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Inappropriate way of functioning

Address: Mumbai City, Maharashtra

Respected madam/ Sir,
My concern is that when DGCA issues norms for an airlines for any matter, aren't its their duty to check also on a regular basis whether it is been implimented on not or if implimented, are they following it in the right way.
When the plane crash happens, and when there is a loss of lives of millions, then only are they supposed to act inorder not to occur the...
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S
shibnath71
from New Delhi, Delhi
Jan 2, 2012
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Monetary loss towards food

Address: West Bengal

Pl refer my travel by Jet airways from Goa to Kolkata via Mumbai & Bangalore dated on 11.10.11 where food has not been provided during connected flight between Mumbai to Bangalore & Banglore to Kolkata.
I was travelling with my family such as myself, wife, mother-in-law & my 3 year kid. I brought all four tickets & accordingly took my boarding pass as per following flight no. –
Flight no. Jet Airways 9W 476...
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U
user_shashank
from Eluru, Andhra Pradesh
Jan 1, 2012
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Unable to cancel e-ticket and claim for refund

Address: Bangalore, Karnataka

I have booked the Jetairways domestic flight from chennai to bhopal on 29 November 2011 through goibibo.com scheduled for 18 January 2012. After 2 weeks I clicked on the weblink provided by goibibo.com to print my e-ticket . I was surprised to see 2 flight details with different timings .I called up customer care of jetairways and came to know that my booked flight has been cancelled and instead I can opt for another flight on same day with...
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J
jadoogar
Dec 28, 2011
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No refund upon Cancellation of Air Ticket

Dear Sir/Madam,

I booked a flight in August 2011 from Jet Airways web-site for a flight from Toronto to Mumbai via Brussels leaving YYZ on 8 December 2011 returning on 27th December 2011. I paid for my airline reservation with a Visa Credit Card on 8th of August 2011. Due to circumstances beyond my control I had to cancel my reservation with Jet Airways on 7 December 2011 well before the deadline. I was never given a cancellation...
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S
sabybedi78
Dec 26, 2011
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Complaint against Staff

Address: West Delhi, Delhi

Hello ,
I would like to bring to your notice the issue I faced with your Jet airlines and seek to have justice on the same.

I had booking in the flight 9W-2201 (PNR MUCEMV). It was scheduled to depart at 6:25 Hrs. We reached the airport and were in check-in queue at 5:20Hrs. When our turn came, the agent at counter checked and informed that your are 3 minutes late as check-in is closed now. We approached the on duty...
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T
tvrk
from Chennai, Tamil Nadu
Dec 26, 2011
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IT’S NOT THAT OLD PROFESSIONAL JET-AIRWAYS; THESE DAYS IT IS A CHEATER-WAYS

Address: Delhi

To whomsoever it may concern
I (T V Ramana Kumar) bought confirmed eTickets[protected], for bidirectional travel along with my wife and one year old infant, between Chennai & Delhi on 8/12/2011. I was supposed to board my return flight 9W 832, on 24/12/2011 scheduled to depart at 4:25pm, from New Delhi.
At 3:25pm I entered a very long jet airways queue for check-in & realize that the queue is progressing dead...
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C
captthomas
from Thiruvananthapuram, Kerala
Dec 25, 2011
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non delivery of boarding pass on booked ticket

Address: Thiruvananthapuram, Kerala

I BOOKED A TICKET ON NOV 5TH FOR A JOURNEY ON 24/12/11 BY JET AIRWAYS FOR MY DAUGHTER FROM BANGALORE TO TRIVANDRUM BY FLT NO S2 235 PNR NO.epnxwb TICKET NO.[protected]. ON REACHING THE CHECK IN THE PASSENGER WAS TOLD THERE IS NO SEAT AVAILABLE AS THE FLIGHT WAS OVERBOOKED.
IS IT NOT A NONSENSE APPROACH?. THOSE WHO ARE BORN ONLY COULD BEHAVE LIKE THIS. ONLY IN A COUNTRY LIKE INDIA SUCH MANIPULATION WORKS. ANY BODY KNOWS THAT BEING...
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K
kapil_vid
from Bengaluru, Karnataka
Dec 24, 2011
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Refund amount for

Address: Bangalore, Karnataka

I have booked a jet airways flight on 22nd DEC from Indore to Bangalore. Flight cost was 6668. first time the transaction failed but my bank account was debited of the amount 6668. second time transaction was successful, my ticket was booked and again my account was debited for 6668Rs.
I am trying to get my refund from Jet airways but no response i am getting. their customer care is so pathetic that i am not able to contact them. they...
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