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Jet Airways Complaints & Reviews

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Updated: Dec 27, 2023
Complaints 2693
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So far, so good. Jet Airways is working on building a stronger response system and taking steps to address most of the complaints. While there's room for growth, their efforts show a positive trend in customer support. We hope Jet Airways will keep up the work and continue to help more customers with their concerns even better 🤝
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Tracking not updated for more than 12 days
3
wallet missing at jet airways flight no 9W0529K While travelling from muscat to Thiruvananthapuram on 10-7-2015
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Cyber crime-posting inappropriate pictures of me in instagram

Jet Airways reviews & complaints page 119

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B
bhupendrasinghkamra
from Noida, Uttar Pradesh
Aug 14, 2013
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Compensation for lost baggage

Address: Delhi

I have written to [protected]@jetairways.com, [protected]@jetairways.com, [protected]@jetairways.com
[protected]@jetairways.com once again to return the amount due to me from the last eight years . Please make sure it is addressed as soon as possible .

Bhupendra Singh Kamra
[protected]@gmail.com


mail from Jet Airways

Dear Mr.Kamra

At the very outset, we would like...
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V
vbishnoi2911
from Mumbai, Maharashtra
Aug 12, 2013
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Bad experience while travelling with Jet Airways

Hi,

My name is Vishal Bishnoi working as AM – HR with a multinational company Intelliswift Inc in Pune, writing you to let you know my pain today ((12th of August) when I was travelling with your Jet Airways Flight Number 9W795.

I had a very bad experience with Jet Airways and sharing with you and all my friends/Colleague on Facebook, Twitter and other networking sites that how responsible Jet Airways for...
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K
kulachandra singh
from Agra, Uttar Pradesh
Aug 8, 2013
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Logistic Imphal

Address: Manipur

Jet logistic dept in charge of Imphal is the most ill-mannered rude person I had ever seen. I am suprised how can Jet employ such a person on Job. There is a loss of Rs > 10,00,000 because of him. The diagnostic related deal was cancelled from Mumbai because of his behavious. It is hereby requested to see in this matter deeply as the Jet bussiness may come down tremendously because of such staff. I am filling a legal case for such an issue,...
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V
valliammal
from Mumbai, Maharashtra
Aug 2, 2013
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Baggage mishandling had been cheated

Address: Tamil Nadu

I had actually travelled from Mumbai to Chennai. My baggage had been handled mistaken . the wheels in the suitcase had been broken. this is 10000Rs/- suitcase. the damage done by this airlines is 1000Rs/- by the damage of the wheel.

I had filed a complaint to them with the broken wheel. But they had not paid for that. People should not use this airways because their service is real bad.

Dear Sir,
br...
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I
i_manoj_singh
from Delhi, Delhi
Jul 14, 2013
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flight took off without any single announcement

Address: Siroya Centre, Sahar Airport Road, Andheri (east), Mumbai , Maharashtra 400099, North Delhi, Delhi
Website: www.jetairways.com

i reached on time at airport got my boarding pass even than flight took off without even any single announcement. there is no gate no. written on boarding pass. and they didn't even transfer me on any other flight nor they refund me any single penny. if there is somebody out there for justice please please help. i am common man, nobody listened to me i thought you people might....
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K
k l parmar
from Mumbai, Maharashtra
Jul 5, 2013
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CANCELLATION AND REFUND OF TICKET

Address: Mumbai City, Maharashtra

Dear Sir,

We have booked a return ticket from Mumbai-Jaipur-Mumbai for Mrs Sunita K Parmar on flight no 9W2073 on 12/07/2013 at 17.55 hrs. PNR NO: AOUCLS
But due to some technical difficulties from your end, the flight timings have been changed from 17.55 hrs to 18.50 hrs.
With the due change , we have booked a ticket for Mrs Sunita K Parmar on flight no S2-3093 on 12/07/2013 at 05:25 hrs. PNR NO: ZVURFV.
Though...
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S
sat_kiit13
from Bengaluru, Karnataka
Jun 30, 2013
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Excessive print out charge

Address: Bangalore, Karnataka

I travelled on 19th June'13 from Bangalore-Bhubaneswar (PNR:FHPKOF, Airline: Jet Konnect). I had booked 1 ticket for 3 passengers, when I asked for the printout, they gave me 3 print out and charged Rs 300. Upon asking the executive over there said "this is to save paper". How are you saving paper here?? A one page ticket could have done the job....
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K
Kvrs98
Jun 17, 2013
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harassment

Address: Hyderabad, Andhra Pradesh

I am a permanent resident in USA, on 17th of may I have booked my vacation to Hyderabad thru virgin Atlantic to Mumbai with jet airways connection to Hyderabad thru reservation number - VS/ANBEZP,9W/NYJMSK,as p er my itinerary i am allowed two baggages, and i have no problem carrying my baggage to hyderabad on my onward journey. but on my return journey jet ways insisted to pay excess weight fee as per local traveller, i have shown all my...
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Kvrs98
Jun 3, 2013
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Worst customer service

Address: Andhra Pradesh

Worst night mare in my life, I am a permanent resident in USA, on 17th of may I have booked my vacation to Hyderabad thru virgin Atlantic to Mumbai with jet airways connection to Hyderabad thru reservation number - VS/ANBEZP,9W/NYJMSK

On 2nd June on my return trip to US, jet air ways denied accepting my two bags as per international travel permit, as your systems show my ticket upto Mumbai only and demand Rs.8000 odd as a...
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D
Dattatreya Srinivas Aradhyula
from Mumbai, Maharashtra
Jun 3, 2013
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Return Cancellation declined

Address: Visakhapatnam, Andhra Pradesh

I had booked a round trip ticket from Mumbai -->Vizag 9Th May and Vizag -->Mumbai for 9Th June. Due to some emergency appointments, now I have to travel to Hyderabad and Thus I will not be able to board This return flight on 9th June. I had raised This concern with Jet Airways and requested Them to change This flight to Vizag-->Hyderabad instead. I tried multiple times from my mobile and always I got a response saying I should hold...
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Asim Behera
from Mumbai, Maharashtra
Jun 1, 2013
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bad customer service

Address: Delhi

I had a Jet airways flight to catch from Delhi,on my way to the airport there was a major accident which resulted in heavy traffic jam. Thinking of getting late I tried for web check but, it wasnt working. called the customer care,it took around 5 minutes to actually talk to the executive.Told theml them how badly I am stuck in the traffic and that I was not able to web checkin,instead of listening to the problem and trying to help, the customer...
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G
greatpjain
May 27, 2013
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Cheating with customer for excess baggage charges

Address: Delhi

I would like to seek your mention the cheating and non-fulfillment of promises by Jetair and their incorrect policies which has resulted me with financial loss of 7110 INR and it might be possible that there would be many more such policies and victims like me who have been or are still being cheated by Jetair.

I traveled from Delhi to Budapest as Delhi - Mumbai (Jetair), Mumbai - Munich - Budapest (Lufthansa) on 26th March...
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P
prabal1234
from Mumbai, Maharashtra
May 22, 2013
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Jet Airways - Pathetic service

Address: Madhya Pradesh

Returned Indore today from Delhi via flight no . S23793 of Jet Airways. Surprised after reaching indore that they have left my baggage in Delhi only !!! actually i was not alone , around 15 bags they had left at delhi terminal . Then there was some stupid jet air girl proving her stupidity in front of an aged lady that "i can not commit , MAY BE bags will by tomorrow's flight " !!! then she was not even filling the Property...
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N
nipunshah1
from Vadodara, Gujarat
May 20, 2013
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unfair

Address: Vadodara, Gujarat

two months back i bought jet airways ticket vadodara - delhi - vadodara. Bought three tickets which includes my wife and two kids out of which my younger daughter is just 24 months plus and is not much comfortable while traveling. So i bought jets direct flight and they rescheduled it to one stop flight via mumbai which takes nearly 5 hours instead of one and half hour direct flight.
My family travelled it to delhi and suffered a lot...
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B
Bhartidv
May 13, 2013
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Wheelchair not provided

My parents were returning from Dubai to Mumbai on 11-May-2013. From Dubai airport, the staff was very kind and took every care to ensure my parents age 82 (mom) & 85(Father) were comfortably taken care right until they were seated in the aircraft. I can only be thankful to the ground staff at Dubai Airport who knew very well how to take care of elderly couple travelling alone. My father is suffering from elephant foot and has a swollen...
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R
RICKU
from Gurgaon, Haryana
May 5, 2013
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regarding misbehaviour

Address: Mumbai City, Maharashtra

I am Madhumita dey, female - 20 (age) resident of assam is totally dissatisfied regarding misbehaviour by the staffs of jet airways from chatrapati sivaji airpot which is not acceptable. Actually my father is a patient suffering from metastatis carcinoma of gall blader who is now under the tratment of TATA Memorial hospital mumbai. He had been certified with a fit to fly certificate which had been shown by me to the airlines authorities...
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sksrivastava
from Delhi, Delhi
Apr 22, 2013
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Missing Luggage

Dear Sir/Madam,

On reaching to Lucknow, I had made verbal complaint to Mr. Vishal ([protected]) for my missing luggage and also requested him to lodge my complaint but he did not do so. Ultimately I had requested to my relative to lodge the online complaint which he has done. Since I had to catch the connecting train (Triveni Exp- 14370, PNR No.[protected]) which was at 4.00 PM from Lucknow and therefore, I could not wait to...
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PARVEEN .S. MEHRA
from Mumbai, Maharashtra
Apr 19, 2013
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REFUND NOT RECD

Address: Mumbai Suburban, Maharashtra

I BOOKED 4 RETURN TICKETS ON 18TH JAN, 2013 UNDER PNR: MNCWK3 ON LINE FOR 26TH JANUARY 2013 AND RETURN ON 28TH JANUARY 2013. I PAID THE AMOUNT BY MY AMEX CARD. I GOT MY TICKETS PTD ON LINE. ON REACHING TO THE AIRPORT ON 26TH JANUARY 2013, I WAS TOLD BY THE CHECK IN COUNTER , OUR TICKETS IS NOT IN THE SYSTEM. I WAS SURPRISED , HAVING CONFIRMED TICKETS IN MY HAND , WHILE DEBITED THE AMOUNT TO MY AMEX CARD, THE CHECK IN COUNTER SAYS , MY NAME...
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A
aksha63
Apr 16, 2013
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Cheating + Humiliation + Ignorance

Address: North West Delhi, Delhi

This is in reference to my already lodged compliant with Jet Airways:
Jet Airways eTicket Itinerary / Receipt (MWLWAC) - Mr Malhotra BOM/CCI/ND/020413/4640530

I would like to share/complaint my experience with Jet airways as I was badly harassed by The ground duty staff at New Delhi Airport T3 for my flight 9W 18 to Singapore departing 8:45 AM.

I had booked my ticket online and got it rescheduled ,...
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A
avanis
from Mumbai, Maharashtra
Apr 5, 2013
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disallowing boarding plane to a patient who wanted to go to visit a doctor

Address: Indore, Madhya Pradesh

I had booked two tickets to Raipur from Indore in jet airways for 02-march 13.The purpose was to consult a doctor for my wife's medical problem, at Raipur It was through their agent FLYWINGS UNIVARSAL TRTAVELS.The booking was done one month in advance due to urgency of purpose and doctors appointment. All the boarding and travel arrangements were also done in advance. But at the time of check-in the jet team approached my wife and...
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