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Jet Airways Complaints & Reviews

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Updated: Dec 27, 2023
Complaints 2693
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So far, so good. Jet Airways is working on building a stronger response system and taking steps to address most of the complaints. While there's room for growth, their efforts show a positive trend in customer support. We hope Jet Airways will keep up the work and continue to help more customers with their concerns even better 🤝
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4
Tracking not updated for more than 12 days
3
wallet missing at jet airways flight no 9W0529K While travelling from muscat to Thiruvananthapuram on 10-7-2015
3
Cyber crime-posting inappropriate pictures of me in instagram

Jet Airways reviews & complaints page 123

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S
Snehal Bhavsar
from Siwan, Bihar
May 10, 2012
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Jet airways did not help to connect me on next flight

Address: Ahmedabad, Gujarat

I had chosen jet airways to rech on time from Goa to ahmedabad for emergency reason.As my uncle got died and it was

much more important to reach on time so that i could see his face before my family members could go ahead for "kriya

karam".But because of an uncaring nature of an air hostess,i missed my connecting flight from Bombay to Ahmedabad and it

became impossible to see my uncle...
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S
shar_2k
from Chandigarh, Chandigarh
May 10, 2012
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Reg. Compensation for my lost baggage

Address: Tamil Nadu

Hi,
I have been made victim of Jet airways with my both check-in luggage declared lost and untraced and have been said you will offered a compensation stated below.
Though i agreed to it even though the value is less than what i have lost till now i have NOT heard back from them on my position.
The value of the material though being higher they have put me in lot of mental agony and made me to suffer for my loss.
I...
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P
pramod kumar mittal
from Coimbatore, Tamil Nadu
May 6, 2012
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NOT ALLOWED TO BOARD

Address: Tamil Nadu

BOOKING REF. / PNR : CVXGTA
DATE OF TRAVEL : 24.04.2012
FLIGHT NO. : 9W2484 KOLKATA TO GUWAHATI &
9W2575 GUWAHATI TO JORHAT

I HAVE REACHED AIRPORT AT 4.30 AM ON FLIGHT DAY AND THERE WAS ONLY ONE M/C AVAILABLE FOR LUGGAGE X-RAY AND IT WAS NOT SUFFICIENT FOR APPX 125 PEOPLE FOR THAT FLIGHT BOARDERS.
AND WHEN I REACHED BOARDING COUNTER...
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D
debjeet_1986
from Mumbai, Maharashtra
May 2, 2012
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Credit failure of failed transaction( Urgent)

Address: Pune, Maharashtra

Hi,

This is regarding the credit failure of the failed transaction of one of my ticket from Kolkata to Raipur, journey date[protected].

I rescheduled three of my tickets, current journey date[protected], e-ticket nos[protected],[protected],[protected].

The rescheduling charges 1104 have been issued 4 times instead of 3 times, also the lady officer confirmed me that that the 4th transaction...
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H
Hoskote
from Mumbai, Maharashtra
Apr 26, 2012
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Web check in disabled on codeshare

Dear Sirs:

Jet Airways has disabled the facility to do a web check-in on their main site (www.jetairways.com), although they sell code share tickets on the main website.
The unfortunate passengers who have bought a codeshare flight (Jet Konnect) have to necessarily get the check-in done on the counters.Complaining at the call centre does not help. Firstly, the number is never available. And, if you hapen to get through...
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T
tpshah73
from Delhi, Delhi
Apr 23, 2012
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Refund for airfare

Address: Mumbai City, Maharashtra

Dear Sir/ Madam

We are hereby sending you the details of the kind of service and non-refund of full flight charges caused due to delay in flight from Mumbai to Delhi.

On December 01, 2011 we had confirmed tickets, numbered[protected] and[protected] for trip from Mumbai to Chandigarh in the name of Tejas Shah and [censored]al. This was a connecting flight from Mumbai to Delhi 9W351 with Jet airways scheduled...
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A
andrade
from Bengaluru, Karnataka
Apr 23, 2012
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Non refund of cancelled ticket

Address: Karnataka

Last month, I cancelled a ticket booked on Jet Airways. The cancellation fee was Rs.750. The refund amount was Rs.3076. More than a month has passed. Despite several reminders, Jet Airways has not refunded my money. They claim that there is some internal problem which they need to resolve and keep asking for more time....
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V
vikas 1984
from Jhunjhunun, Rajasthan
Apr 23, 2012
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regarding behavior of employee

Address: Jodhpur, Rajasthan

To,
Jet Airways.
Am an citizen of India living at Jodhpur, Today i went at your Jet Airways booking counter at Jodhpur Airport, i went there for buying ticket for Jodhpur to Aurangabad flight for which i have already talk telephonic ally phone no. [protected] for book ticket .At booking counter your employee Madam Meenakshi was siting she was discussing with another customer, she tell me to wait...
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A
anshulcs
from Mumbai, Maharashtra
Apr 21, 2012
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customer care

i want call jet airways customer care.but i trying many times and the call is hold of a long time as 30minutes or above,
but no reply of customer care. from the number[protected] and my balance goes down......
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K
kamlesh gayakwad
Apr 21, 2012
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DISCOMFORT

Address: Maharashtra

SEAT NO 12,B

I have travelled by 9W 572 from Mumbai to kuwait on[protected].I have following complaints.
1.There were mosquitos biting on the plane during travelling.I have coomplain to crew member FIRDOUS/DEEPALI,they have said they dont have mosquitos repelient or any solution.
2.Temperature was so high and uncomforatble.Upon asking to above crew member they stated that AIRCONDITION DOES NOT PERFORM EFFICIENTLY.br...
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P
prajwalita
from Mumbai, Maharashtra
Apr 16, 2012
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Meal not provided in spite of Payment

Address: Kamrup, Assam

Dear All,

I had flown from Kolkata to Guwahati on Dated[protected] & i had booked for my meal which i was not served & the information provided by the Crew Members was that my Name was not Enlisted in the List of Passengers who had applied for the Meal.On writing to them for the Refund of my Meal Amt. & many follow ups i get the reply on Dated 15-04-12, that the Meal was served to me.

Here the...
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L
Lydia94
Apr 15, 2012
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Overbooking

I was the chaperone for a school trip and was involuntarily denied boarding. I can't believe they seperated me from my underage students! I was rerouted through another country, delayed 10 hours, I had no local currency and little to no help was offered. The plane they booked me on was cancelled long before I arrived at the gate, and I had to get myself to another airport to try to catch a flight out.

Ironically they...
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P
patil2006
from Mumbai, Maharashtra
Apr 12, 2012
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Ticket confirmation

Address: Pune, Maharashtra

Jet Airways flight 242 Mumbai-J,Berg-SA on 7th May 2012 at 2.05 am departure. Ticket booked, flights confirmed as per e. ticket no:[protected] and paid for thru ORBITZ-USA. My ticket route is: Lilongwe-Nairobi-Mumbai (Kenya Airways)-Mumbai-Joberg-SA (Jet Airways)-Joberg-Lilongwe9SA Airlines).All Sectors confirmed as per e.ticket.
I checked my confirmation for Jet Airways- Mum-Joberg flight and find that my name does not appear in...
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D
Deep Krishna
from New Delhi, Delhi
Apr 6, 2012
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Customer care- Different responses

Address: Hyderabad, Andhra Pradesh

I have booked flight ticket for 7th April from Hyderabad to Lucknow
via Delhi in Flight S2-244. PNR no is JOHJBH .

Due to some reasons we want to get down in New Delhi Airport .

Two weeks back when we called the customer care at 3989 3333 they
said it is Ok and ask the counter to provide you the boarding pass
till Delhi only.
Three days back again when I talked to Customer Care Executive...
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L
lankansikh
from Delhi, Delhi
Apr 5, 2012
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Non responding to a complaint on bag damage

Address: New Delhi, Delhi

I travelled to Delhi on Jetairways flight 9w257 on 25.03.2012 from colombo. Seat No 34c. Bag tags No 05899w879617/18. I was attending an assignment at the WHO till 11.04.2012. When bags were collected, one of my bags was damaged. after waiting for more than 1hour for a rep from jet airways at Delh airport , I was told by the JetAir rep that she could not accept the complaint. As I was insisting to lodge a complaint, she gave me a form to...
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S
Saurabh Agrawal
from Lachhmangarh Sikar, Rajasthan
Apr 2, 2012
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Incorrect Info given/ bad service

I was supposed to travel from HK to Mumbai on 26th March. I called HK reservation hotline number on 22nd March to enquire about whether it is possible to change my tickets to 2nd April. I was told with penalty of HKD 1,000 it was possible, as ticket expiry was on 30th April.
I went to Jet office in HK on morning of 24th March to confirm the same and check the availabilty- I was told that this is possible by a lady there. Then I went...
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P.S.MUKHERJEE
from Patan, Gujarat
Apr 1, 2012
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BAGGAGE DAMAGE

Address: West Bengal

On 2-3-2012, i took the morning flight from Kolkata to Patna by JET-AIRWAYS. At Patna airport i found my baggage brand name Aristocrat Linea was madly dented and one lock was broken. I complained at Jetairways office at Patna airport. They took my complaint officially and assured me to collect my damaged baggage from Residence of my friend at Patna. On[protected] they officially informed me over telephone that their head office superiors have...
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A
amman.mansuri
from Mumbai, Maharashtra
Mar 31, 2012
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luggage missing

Address: Sabarkantha, Gujarat

Hi,

I travelled from Jeddah to ahmedabad via Mumbai on 22nd feb 2012 on Jet Airways. This was a via flight, i.e. I had change flight at Mumbai Airport. At Mumbai airport, we collected our some peices of luggage items and handed them over to the ground staff at the Jet Airways "Inter airport" transfer counter at the arrival section of Mumbai International airport.

On arrival at mumbai airport,I found...
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A
Ankit Kejriwal
from Mumbai, Maharashtra
Mar 31, 2012
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Broken baggage, theft and harassment caused by the airlines

I am Ankit Kejriwal from Ahmedabad. I took a flight from Patna to Ahmedabad on 29th March, 2012. Flight Details –
Flight Carrier : Jet Airways
Flight Number : 9W- 2514
Date of Journey : 29/03/12
Destinations : Patna to Ahmedabad
PNR No: 8TAXTF


I am narrating you the harassment caused to us by the airlines staff-

We were carrying extra luggage with us. We had three...
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N
nickjohn
Mar 13, 2012
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Resolved

Jet Airways - Baggage Allowance

Address: Ahmedabad, Gujarat

I always travel in business class when traveling internationally. This time I am going from Dallas, TX, USA to Ahmedabad, India. I have booked British Airways business class from Dallas to Mumbai, India which allows 3 bags at 23 kg each. From Mumbai, I have to take domestic flight which I initially booked in Jet Airways. However, Jet Airways says that as it is a separate ticket, my baggage allowance would be only 20 kg total. They said...
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