[Resolved]  Reliance Communications — Online complaint

Is it possible to boycott reliance telecom from the market, It's very simple, if you have intentions to provide or serve a country then shut reliance telecom, first they cut your money & then IVR never allow you to get in touch with executive, that simply means you will never understand why your money is deducted, I don't understand what governing authorities like TRAI is doing, Is DoT there just to pretend about laws, Is government can not act against Ambani's?

I have purchased Reliance Data (CDMA) Wi-Pod (1600 INR) on August 4th, 2015. Reliance company is claiming they provide 14.7 Mbps speed but since the day I purchased it has never reached even 1 Mbps. The average speed is below 350 Kbps.

I raised complaint by calling customer service they registered the complaint number as[protected]. It never got resolved within 3 days though I contacted them more than 10 times. However, I contact Appellate Authority office and they registered another complaint on this and provided me the complaint number as[protected].

Even till today no one has contacted me regarding this matter. It is me who contacted more than 20 times to customer care and Appellate Authority including chair man office.

Not sure putting here a complaint would resolve this issue. Can someone please advice me how to escalate to higher authorities? Other users, I would request you to think for a moment before going for Reliance. This company doesn't provide best customer support to their customers instead wasting your time and making you suffer.

To
The Senior Manager (Customer Care)

Sir,
i am reliance user but often it happens that the balance of my mobile has been reduced and on enquiry from customer care, The response is unsatisfactory, many time i register my complaints in nearby corporate office roorkee but no response from there.

Do as possible as soon

Thanking you,

Yours faithfully,
Mahesh Mob No [protected]

I live in new seemapuri delhi.before some time i was enjoying 3g but now there is no 3g network please help me .i have tried so many time to customer care but couldnt got response please check it earlier and improve it thank you.

I live in new seemapuri delhi.before some time i was enjoying 3g but now there is no 3g network please help me .i have tried so many time to customer care but couldnt got responce please check it earlier and improve it thank you.

purana sim [protected] gum jane ke karan ese band karke eshi no. ka new sim mere pate me pahuchane ki krapa kare cos.ca.Reliance my name uday kumar tekam e-2/1 trilokcand, ambetker park ke pash 3 flor shidharth nagar, ashram 110014

dear sir/madam,
I am d.rajesh, I have complained so many times from past 3 months that the massage is not sent from me to any one I hope that u will solve my problem my cell number is [protected]

Myself [protected] done the recharge of 45 Rupee for the plan R-R (local/std)@15paise/m and for others @30p/min but after this recharge there is flat call rate @25p/min.with this regard many times contacted to care office but first they are not picking up the call or if they are picking then excusing for technical fault or Repair work.
So are requested to take care of this matters on periority.

Dear sir/Madam,

When I connect STD call from reliance to other networks like Vodafone, Airtel etc. unfortunately call has not been able to connect. The answer is please check your mobile no your mobile number is not correct.

Last two days I have tried to connect with customer care but still call has not accept by any customer care executive.

Thanks .

Rebat
[protected]

My phone number is [protected] balance was around Rs178 during evening
of 27 Aug 2015 but during night of same day it was only Rs 1 and I had
additional 100mb from Rs 9 store. I called customer care @198 at
around 11:20 pm, 11:25pm, 11:28pm and each time CCE forwarded it to
the supervised with every time call getting disconnected.

I did not exceed 100mb data, then why the balance got deducted. And
why call drop in customer care, I don't call customer though there are
numerous short term issues with network. Please don't reply that my
data usage is more then 100 mb because my mobile shows my data usage
and I use frequently use aircel sim regularly for internet purpose, on
my phone, phone model number is Motorola XT1022.

Also at 24 august I buy TWO rs 9 3g data pack from 9 rupees store.
Despite having 200mb data all my balance got deducted.
Hoping for earliest honest reply.

#[protected]

dear sir / madam,

i am recharge my mobile Rs-199, through by Creadit card dtd. 3/9/2015 time 9.20 pm but i have no recieved balance so plz request send us my balance & my Rs-199 plan offer Promo balance Rs 210 & 3g data 200 mb but i recieved only 200 mb 3g data but no recive balance.My Compaint no.[protected]. Matter Urgent

Joginder Singh
my no. [protected]

Sir,
i recharged my reliance my no-[protected] with 94rs 3g net pack...it showed me that the recharge has been done but later on i dialled on *111*1*3# but it showed me that dear customer, no data balances in your account...i recharged my no on 1st of september..and once more i checked my net balance my dialling MBAL and messaging it to 55333...but the results were same...and till date on 4th september my problem is not resolved..i tried to communicate with the customer care excutive but failed to connect...i would request the concerned authority to kindly look into this matter soon...


Thanking you,
Sikha mahanty...

I have taken demo Prepaid sim No. [protected] your Ner Chowk Store Distgrict Mandi Himachal Pradesh for further recharging purpose. My Centre Unique Enterprises Chakkar (Mandi) But no person from Ner Chowk Store visit my centre to transfer money
for the last about 3 week so my recharging work of reliance is suffering badely. Kindly take necessary step to solve this problems in the interest of Reliace Mobile .

Dr Chaman Lal Kashyap
[protected]
[protected]@gmail.com

My mobile GSM Prepaid No.[protected]. Yesterday(06.09.15) recharged with Rs.1000/-Ref no.HDFC[protected] but so far it is not activated kindly check and inform pls

Dear sir,
I have been useing your company's internet connection for more than
5 years. Now from 8th of this month my internet connection has been
disconnected. Inspit of many formal complaints. no proper response or
efforts to rectify the fault...please help.
complaints no[protected]


Thank you

Dear sir,
I have been useing your company's internet connection for more than
5 years. Now from 8th of this month my internet connection has been
disconnected. Inspit of many formal complaints. no proper response or
efforts to rectify the fault...please help.

(complaints no.[protected]


Thank you
L balamurugan

Dear sir
I would like inform to you that by mistake I have transfer for Rs 10000/= from my debit card against my present bill for Rs 1047/= and after that I informed to your customer care and they told that again you have to transfer for Rs 1000/= so I did, Now you are requested that kindly refund my payment for Rs 10000/= because I am seven year old customer of reliance communication.The transaction detail Are as below--
My mobile No. [protected],
Receipt No.AMIP75597777, Relationship No.[protected], TRNo.93430591, payment Rs 10000/= date &;; time:14/09/2015, 16:37 PM & Authorized code:DICD[protected].
Another transaction detail:Receipt No, AMIP75599711, Relationship No.[protected], TRNo. 93432986, Payment Rs 1000/= date & time:14/09/2015, 16:57 PM .
The payment has been transfer thru my ICICI bank Ltd Debit card and My name & A/c No Rajesh Kumar Somvansi &[protected], IFSC/RTGS Code : ICIC0006872.
Again you are requested that refund my payment at your earliest possible.
Rajesh Kumar Somvansi, Kota
Mobile No. [protected]

To: [protected]@relianceada.com ([protected]@relianceada.com)
Date: Thursday, September 10, 2015 12:16 PM
Subject: SMS Issue

Hi Team,

I am not able to send messages to Tata Indicom Network.
It gives me a message that says "Message Expired"

Kindly Deal with the same.

RELIANCE RESPONSE:
On Thu, Sep 10, 2015 at 5:44 PM, [protected]@relianceada.com <[protected]@relianceada.com> wrote:
Dear Mr. XXXXX

We have gone through your email dated September 10, 2015 received at Reliance customer care and regret for the inconvenience.

We are unable to get your account details as account number is not provided by you.

We request you to write to us with the following details:

· Reliance number (10 digit number)
· Alternate contact number
· Suitable time to contact on your alternate contact number

We would require the same to assist you better.

Assuring you of our best services always.

Thank you for choosing Reliance.

Warm regards,

Officer - Customer Care
Reliance Communications Limited.

MY RESPONSE:

Hi Team,

The Contact No: 9XXXXXXXXX(Reliance CDMA)
Please contact me on the above mentioned number at any time and the issue is with the above mentioned number.

Regards,

To: [protected]@relianceada.com ([protected]@relianceada.com)
Date: Monday, September 14, 2015 11:13 AM
Subject: Re: <.FW.>'Reliance=[protected]' SMS Issue

Hi Team,

Kindly let me know how long will it take to resolve this issue.

Regards,

RELIANCE RESPONSE:


[protected]@relianceada.com <[protected]@relianceada.com>
Sep 14 (1 day ago)

to me
Dear Mr. XXX

We have gone through your em ail dated September 14, 2015 for your Reliance number 9XXXXXXXXX and regret the inconvenience caused

We tried to contact you on your alternate number 9XXXXXXXXX; phone was ringing however, there was no response from your side.
As per the details checked and verified in our record, there is no minimum balance of Rs.1 for sending SMS.

Hence we request you to recharge your account for sending the SMS.

Assuring you of our best services always.

Thank you for choosing Reliance.

Warm regards,

MY RESPONSE:

customercare
Hi XXX

I have a message pack activated on my number and its only that am not able to send messages to Tata Indicom Network messages to other networks are going through.

Regards,

THIS IS RELIANCE CUSTOMER SERVICE..
I DONT THINK ANYTHNG ELSE NEEDS TO BE SAID

My reliance prepaid mobile no is [protected] today I have recharge for Rs289 3g unlimited pack verified from rcom official website but after recharge I only get 2.25 Gb 3g data.which is illegel this is fraud with customers so please look into the matter give me 3g unlimited data

My Name is Rajesh Dhir my mobile no [protected] Reliance co we recharge last 5 times, every recharge my balance go without my call, to check this no and take action and return my balance without any delay, please verify this connection why my balance go without my call