Whirlpool India Complaints & Reviews

i need a whirlpool mechanic for my washing machine.no body is willing to listen.i bought a new machine but water is not getting in the inlet pipe.
pl ct me on [protected] urgntly
cyrus

I had been using a whirlpool washign machine. I had a complaint mentioning that it was not working properly. The person who cam for service was more interested to sell the trolley which is suited for the machine as well as a powder which is used to clean the machine. They were not able to sort out the issue even after i had complained it for 3 times. Moreover i contacted their customer service in the number[protected]/[protected]Mumbai). I am not mentioning the name of the useless people who are posted as Area Service Manager. Even after repeatedly calling them no one has still responded even after a week. So i advice peeple to never use whirlpool products only because their service is below standard

this is th worst machine for washing which came into market.

My washing machine is not working, It is Whirlpool white Magic splash top loaded. I need to service person contact details. My location is Bangalore, Arekere. My number is [protected].

VERY POOR SERVICE AFTER SALES

Extremely poor service. To service my washing machine 3 times, but no one sorted it out. They will come only for inspection and afterwords they dont care about the customer at all. There is absolutely no tracking of complaints and goes in dust bin. Such a stupid service from Whirlpool (they call themselves as MNC)...

Sir,

I bought brand new whirlpool refrigerator of Fusion of 200 L from Thermoking, Central Market, Lajpat Nagar, New Delhi on dated 5 July, 2009 (copy of the bill enclosed).

From the day of delivery, I found it manufacturing defect. The drops of ice water continuously falling inside the refrigerator and also leakage from the back side of the refrigerator. When I kept a corrugated sweet box in the fridge it has completely soaked the water and all the sweet have become destroy. I complained two times to Show Room (Thermoking) as well as whirlpool Service Centre (Ph.No.[protected] with Complaint no. DL [protected] and DL [protected].

After a day whirlpool engineer (Ramesh [protected]) visited to my place and he himself observed and told that air is passing in the refrigerator. He had stuck electrical tape on the back side from where it is leakage but problems is remained same. I again informed the Service Centre and again they sent an engineer named Mohd. Abbas Ali (Ph No. [protected]). He also checked but unable to rectify the problem. I request him to replace the same so he told me that he would inform to the Company. I was waiting for response from Whirlpool but in vein. I again contacted to Service Centre and requested them for replacement but this time they again sent an engineer named Shankar ph. No.[protected] on 26.7.2009 but he was also unable to rectify and promised for reporting to the Cell of Quality Centre but no action has been taken so far. I contacted to the Service Centre repeatedly and another engineer named Zulfiqar visited my place and said that he would inform for placement. But no response has been received from whirlpool so I contacted to Mr. Zulfiqar asked him for forwarding the report so his has told me that the report has been forwarded to the Quality Centre. I am continuously calling to whirlpool Service Center and on 3rd August. Then I telephoned the Service Centre where a lady named Ms. Minakshi had spoken who has already aware of the defective fridge but she said that no report for the replacement of the refrigerator has been traced in her record so she can't do anything only informed the supervisor and he will contact to me. But no telephone call has been received from that side. On the next day evening I again telephonically contacted the Service Centre and a receptionist received she again promised to contact me to a supervisor. After two hours on the same day a supervisor named Sanjay had a telephonically talk and told that give him two days for delivery of new one. But no reply from the supervisor has been received till date (i.e. 10.08.2009). on 11th August at 4:40, I contacted Mr. Kapil Kothari (Mob.: [protected]) and he said that he would contact me after checking the record and the same day an engineer named (Sumeet or Sameer) visited and he said that if we report that the fridge is defective then some amount will be deducted from our salary because it is the responsibility of the quality control cell to check the items properly before sending any item into market.




I had again telephonically contacted to Service Centre and this time Engineer Mohd. Abbas Ali visited my palace. After re-checking the fridge he had a telephonically discussed with Supervisor Mr. Sanjay for the replacement and then asked me photocopy of the fridge bill. After handing over the copy of the bill I asked him when would we contact you or service Center for this purpose. His reply is that you need not contact and we should do everything for replacement and a new fridge will be delivered soon. We were waiting for 4 days but no action has been taken. On 18.08.2009 I again telephonically contacted Service Centre and that side a lady pick up the phone and gave me another complaint number ([protected]) and after one hour an engineer named Kamlesh also visited and check the fridge and admit that there is a moisture problems and he will report the service centre. When the engineers visited our place and we told reporting this defective fridge for replacement so their face become changed it seems that they are frightened to report that the piece is defective or any threaten such as amount deduction from their salary has been given to them .


It is, therefore, requested to please to look into the matter and instruct the concerned cell of your company to replace it as early as possible.

Thanking you,
Yours faithfully,


(Suhail Ahmad)
I-17/A, Thokar No. 4,
Gali Muqqaddas Girls’s School,
Abul Fazal Enclave Pt- I,
Jamia Nagar,
Okhla,
New Delhi - 110025

Dear Sir,
I am using Whirlpool Washing Machine Model : 9111 (S60Buzz) with the Serial No.INB[protected]. For last 2 months it is not working properly. I need a whirlpool mechanic for my washing machine. Please depute the technician. The Drain and Fill Button is not functioning. I tried to contact the service centres. But the telephone numbers, which previously given through a printed list are not working. I already log a complaint by making a phone call to[protected] on 3rd Ocotber, 2009. But i didn't able to get any response from your side. Pls. try to engage the service engineer to rectify the defect as early as possible. My name is Mahaboob Basha. My contact Number is [protected]. Jammalamadugu of Kadapa District, Andhra Pradesh.

Dear Sir,
I am using Whirlpool Washing Machine Model : 9111 (S60Buzz) with the Serial No.INB[protected]. For last 2 months it is not working properly. I need a whirlpool mechanic for my washing machine. Please depute the technician. The Drain and Fill Button is not functioning. I tried to contact the service centres. But the telephone numbers, which previously given through a printed list are not working. I already log a complaint by making a phone call to[protected] on 3rd Ocotber, 2009. But i didn't able to get any response from your side. Pls. try to engage the service engineer to rectify the defect as early as possible. My name is Mahaboob Basha. My contact Number is [protected]. Jammalamadugu of Kadapa District, Andhra Pradesh.

Dear Sir,
I am using Whirlpool Washing Machine Model : 9111 (S60Buzz) with the Serial No.INB[protected]. For last 2 months it is not working properly. I need a whirlpool mechanic for my washing machine. Please depute the technician. The Drain and Fill Button is not functioning. I tried to contact the service centres. But the telephone numbers, which previously given through a printed list are not working. I already log a complaint by making a phone call to[protected] on 3rd Ocotber, 2009. But i didn't able to get any response from your side. Pls. try to engage the service engineer to rectify the defect as early as possible. My name is Mahaboob Basha. My contact Number is [protected] or [protected]. Jammalamadugu of Kadapa District, Andhra Pradesh.

dear sir,
i need to lodge complain against my whirlpool washing machine model no.9111. it's drain pipe is continiously leaking while wasing also...i hav checked all the knobs and switches etc...a fast servicing is expected fron ur side.
shashi
[protected]
varanasi, up

NEW WHIRLPOOL WASING MACHINE SPINNER NOT WORKING

I HAVE PURCHASED A NEW WHIRLPOOL WASHING MACHINE 3 DAYS BEFORE. THE SPINNER IS NOT WORKING PROPERLY AND THE SOUND IS ABNORMAL, VERY HIGH HARIHAR TRIPATHY MOBILE-[protected] [protected]@yahoo.com

I have a SBI Credit card which is I have never use In spite of this their representative has given me a Super Suraksha Policy on discussion over phone for Rs.100, 000/- with a premium of Rs.2613.00.

As, I had paid the entire premium in two Installments, after discussion with their executive over phone

Now their total Bill comes, as on date 10.05.2008 is Rs.7468.10 Which is totally wrong

I have many time complaint through e-mail but they says that you have to paid above mentioned amount .

Brief given facts only point out that you are aggrieved and there is deficiency of good and services and hence, it is difficult to advice properly. However, generally speaking, presuming you have lodged complaint and you were not attended adequately to your satisfaction and that 6 ACs still at malfunctioning stage, you may seek legal recourse. To start with, send legal notice thru your lawyer for deficiency of goods & services. Then course will follow.

I have purcahsed a fully automatic Whirlpool washing machine on 19.12.2008 till date Technicians have not come for the Demo.

My cal lno is 27664. Request you to please send your technicians at the earliest as it has crossed already 5 days

Regards,
Mohamed Ishaque Sheriff
N.no 122, Old No.17/2 Seeyalam St Ist Lane
Villivakkam,
Chennai 600 049
Mobile:[protected]

Yesterday dt. 25/5/2008 I purchase Whirlpool Washing Machine White Magic Splash from Aarifi & Co Pvt Ltd, Opp.TSR Complex, Station Road, Visakhapatnam, Andhra Pradesh - 5300160.
Yesterday dt. 25/5/2008 Aarifi & Co Pvt Ltd delivered me seal pack said washing machine.
Can You sent today your technitian for Demo and Intall said washing machine becz today
Please Reply as early as possible.

Please Sent your Technitian my home Today
Thanking you sir

Yesterday dt. 25/5/2008 I purchase Whirlpool Washing Machine White Magic Splash from Aarifi & Co Pvt Ltd, Opp.TSR Complex, Station Road, Visakhapatnam, Andhra Pradesh - 5300160.
Yesterday dt. 25/5/2008 Aarifi & Co Pvt Ltd delivered me seal pack said washing machine.
Can You sent today your technitian for Demo and Intall said washing machine becz today
Please Reply as early as possible.

Please Sent your Technitian my home Today
Thanking you sir

Regards,
B.Nagaraju,
D.No - 11-206,
Ramakrishna Nagar,
Gopalapatnam,
Visakhapatnam,
AP-530016

fully automatice demo camplent

model 450 dlx pr0f carbon 5s
cost31000 aprox
dop14-09-09
friz malfuctioning reported on toll free no on 14-08-13
told that sensor, pcb is to be replaced
still waiting for the service person to come and change parts
highly dissatisfied with the response recd from whirlpool
feel bad

Whirlpool India — fridge with manufacturing defect

I purchased a 310 litre deluxe iceberg Whirpool refrigerator from Hypercity, Mumbai on 13-apr -2008.

- The installation engineer (upon delivery on 19-apr-2008), who opened the packaging found the ice tray broken and the insides covered with dirt.

- On our protests on replacing the defective piece, the technician left without completing installation formalities (leveling the fridge, demo etc), promising to return with a replacement the next day.

- After repeated enquires over the last 6 days, which included specific timelines given by the service centre for technician visit that were dishonored, the Whirlpool service centre informed us today that the spare part is not available.

- Whirlpool and its customer service cell have caused me and my family great mental anguish (which includes calling up during office hours for service and not turning up). The service quality has been dismally poor and caused immense stress to my family.

- We have been delivered a defective piece and would like the refrigerator to be replaced. I request you to kindly look into this matter at the earliest.

My refrigerator has not been repaired by the service engineer Vishal Sonar on one pretext or another. Today I contacted him and he says the parts are not available. Earlier he said that he was in a training programme and could not attend the complaint. Even earlier he said that the Model Number is not recognisable. Earlier than that he said I supplied him a funny Model Number.
He is intelligent thats why the Company is paying him to avoid the trouble of attending to the complaints. Shall I buy another Whirlpool product? Shall I tell my friends how the Whirlpool treats its customers? Obvious.

Can I get Whirlpool Kolkata Sercice Center / helpline number ?
Thanks.

My whirlpool refrigerator model mastermind elitte delux gathering huge ice causing problem. how can i contact service centre as given nos. not working.

I purchased a whirlpool refrigerator professional 32 elite from great eastern electronics in uttarpara branch on 13th december.Firstly there was a wheel missing in the bottom of the refrigerator.The serviceman told me that he will replace that within one day.But still now he don't come to replace the wheel.I also see there were several racks such as cane racks, egg racks, a racks in the freezer portion are missing.I request the customer service of whirlpool that they should take proper action as soon as possible against the konnagar customer care or i will go to consumer court for complaints against you.

whirlpool/refrigerator — Manufacturing Defect

I had purchased a refrigerator on 24th Aug'08 (Whirlpool Ref 340DLX Professional Titanium).

The said refrigerator had problem of water deposit in the lower component since beginning and the company service representative had been visiting regularly.

A month back a service person had put black tapes in the freezer component to stop water flow as if I had purchased a second hand defective piece. Later a service man came and told that the piece has manufacturing defect and he will have to rectify the same after opening the back of the freezer.

The company has supplied a defective piece and does not bother to replace the same. I had been calling the service center and have not received a positive response.

I have been under mental torture and harassment by the company .

bought a Whirlpool refrigerator of model 310l Iceberg on month of May 2009 from a well known dealer in Jamshedpur (Jharkhand). Next day after Installation I find that foods inside the fridge not getting cold enough as it should be and the entire body heating to much.
I informed the our saler and explained this defect. After That no service person come for inspection the refrigerator.
I am in problem, can you help me ?

freidge — taken my fridge

My refrigetor was taken for repair by electrolex staff on 20/5/2009 and today is 28/6/2009 no response from them. I doubt some mischief and foulplay.

Job no. DEL[protected] dated 20/5/2009

professional 32Elite refrigerator — fridge not working.

Sir/Madam,

We purchased 310Elite model on 29th August '08, right from the beginning we were facing problems with the cooling- none of the vegetables or fruits kept in the special compartments used to remain fresh.
A complaint was registered and the service men came and stuffed some cardboard pieces between the freezer door beading, saying that this would solve the problem but to no avail.
Finally, by the first week of May '09 the freezer door gave way, complaint was filed again.But this time we had to wait for weeks for a service man to come and see the problem, they said the freezer door just needed to be changed.Even this simple suggestion took weeks and numerous phone calls to get through.
But since the company has stopped production of this model and hence no spares available, they finally agreed to replace it with a new fridge.

This took another three weeks to happen. So finally on 25th of June '09, they delivered Professional 32Elite Model.The fridge worked well for 3weeks but on 20th July '09 suddenly its cooling stopped and all the things in the freezer compartment got spoiled.All the display lights and LED was working but NO COOLING.

A complaint was registered immediately but luckily this time they were quick to respond.
Before the service men came the fridge started working as usual and so they couldnot find out what the problem is.The same evening again the fridge went dead but started working the next moring i.e 24th.
But since the afternoon it stopped working completely and is dead till now though the lights are still functioning all this while.The problem was reported again and the service people said they required a module to rectify the problem, which will take atleast three days.

And so we are left in cold with a dead fridge for the next few days... or weeks... or months...

We had opted for your company simply because we thought you were the best and had faith in your products.But what happened and is still happening is absurd and unacceptable.So out of this disappointment, the only way out is to wait for your quick reponse or else we would be forced to take matters into our hands and to think about the legal options.


Thanking you,

Dr.Biju Pothen
Mavelikara, Kerala.

Mob : [protected]
Home :[protected]
Office:[protected].
Email Addresses : beena.[protected]@gmail.com ; [protected]@gmail.com

Whirlpool — Post-purchase Service for Refrigerator 310L ELITE

i am an dissatisified owner of whirlpool refregirator 310L ELITE
...I don't know whether the problem lies with whirlpool or Kevin serivces - your authorized service agents who seem to be inadequately trained i am sorry to say that i am dissatisified with your service ... the story goes like this...
1) We bought refrigerator replacing my good old godrej refregirator which hardly gave me any problems ( still being used by one of my relatives as a back-up option) on 04th Jan 2008 ...

2) Was happy with the refregirator for an year aand half... two months back there was a problem with my refg. the problem was that the led lights of "6th sense, eco, Alarm Reset" were blinking continuously.

3) So i called up the dealer(Tirumala Musci Centre) from whom i bought the refg. came and inspected and tried to rectify the problem and he couldn't do it ... so he advised us to call whirpool cust. care

4) The representative from kevin services came and he replaced some parts like sensor etc and left saying that it would rectify the problem but the problem persisted

5) After contacting whirpool again another representative came and changes the PCB board which controls sensor and toher logics(as told by the service technician)... he waited for half hour and left as the problem seemed to be rectified... and the problem reappeard on the same day and i called the customer care centre and asked them to rectify asap and i do not have response until now...

6) I called up the cust. care centre again and tried to escalate the problem today ...

Can anyone please guide me to the right person to escalate this matter...

Can upload proofs if required..

dear sir
I also have worst experience with the quality of service.the technicians have filled the gas, replaced the compressor and still the fridge doesnot cool.Their work quality is so poor the gas escapes within three months, causing lots of hardship to the consumers and they donot under stand how important fridge is in hot Chennai.I feel that they donot value the costomers or they are not capable of handling the work.

may God save the consumers

Dear Sir(s)

I am very much aggrieved after purchasing a Whirlpool Refrigerator from M/s Ashoka Trading Co., Sector 16, Faridabad Vide Bill No. 2754 dated 14.08.2009. Model No. is 250 Classic Plus 706641. I have observed the following problems in my Whirlpool Refrigerator :-

1. All of a sudden, the refrigerator is switched off in running condition and hence cooling is stopped without our knowlege. Consequently, off and on our costly food items are destroyed line milk, paneer, sweets.
2. One of the base wheels is broken.

For this defect, I lodged complaint immediately to Whirlpool Call/Service Centre to Miss Pooja and received Complaint No. HR[protected] and 16 on 23.09.2009 when my refrigerator began defective. But the concerned persons of Whirlpool are not at all bothered for its repair properly. One of the person, Mr. Kamal Jeet Singh, Sr. Engineer from Whirlpool posted at Delhi attended twice for its repair but of no invain. First time he could not detect the fault and on his second visit, he replaced a part but the position is still as it is.

I am now fed up, my refrigerator may please be replaced with another new one otherwise I am making my mood to go to the Consumer Court very shortly. Neither the behaviour of the persons of M/s Ashoka Trading nor the service of Whirlpool concerned person is satisfactory. I have no trust now in this refrigerator. Day-by-day lot of my costly food items have spoiled. For this, Whirlpool is fully responsible for such mental harrasment to us.

Ajeet Gupta/ Mrs. Sarita Gupta
H.No. 811, Sector 18, Housing Board Colony, Faridabad
Mobile [protected], [protected]
[protected]@yahoo.co.in

Refrigerator Whirlpool — LEVELLING PROBLEM

We bought a whirlpool fridge double door and after buying we observed that it has got levelling problem.after some persuasion and regular complaints the technician came and said that this problem cannot be resolved and we need to change the fridge.he will fill the formality forms and will get back to us soon.but the technician never turned backnor any complaints forms were filled.again by regular complaints technician came took the photographs and asked us to visit us the zonal office or service center and contact the zonal head.we went and contacted the zonal head and he assured us that problem will be resolved within two or three working days.but nobody turned up yet.till now the problem has not been resolved.

Whirlpool Refrigerator — manufacturing defect

I have brought a refrigerator from shri ram electronics [ authorized dealer of whirlpool electronics products] on 04-April-2010. but after delivery of product , I saw inside the refrigerator there are having some cracks in ice cube container & thermo-sate bucket.
Then I did inform to product dealer and company also. But they didn't take any action and still they haven't replaced. And whenever i call to whirpool customer care , they always make excuses.
So, I am requested to you, please help me.

Amresh Gupta
[protected]
7/30, Jyoti Apartment, F-2, Sector -2 , Rajender Nagar, Shahibabad, (Gaziabad )

they are bloody thugs they only agree to repair the piece but not replace it so, why should any person purchase the product from such a company i had also purchase a refrigerator "whirpool" mastermind professional 370lt double door and it gave me the same problem no proper cooling and water leakage from the back so i m asking the govt. of india help me out with this problem that i am facing i had made complain regarding this 4 times but there is no solution to this !! so please help me out today is 9 august and today i have registered the 4th complain so please help me out if any confirmation required than my latest complaint no. is DL[protected]
PLEASE TAKE ANY ACTIONS AGAINST IT !! AS I AM REQUESTING THE GOVT. OF INDIA DELEBRATELY PLEASE DO SOMEHING REGARDING WHIRPOOL !!! THEY ARE THUGS

from
jagpreet singh ([protected])

Whirlpool Refrigerator — Manufacturing defect in refrigerator

Hi,

I am writing this mail after facing lot of hassle from your product what I we have purchased 1.5 years back,
We purchased refrigerator -450litre Deluxe, Titanium Model-INEO91600521, within 6month of purchasing water started leaking in the fridge, After complaining this to your survive centre they made some shabby job and it again started leaking within 1 month of the service , in last 1.5 years we have faced 4~5 times the same problem, I don’t know why you people sell defective fridge to innocent customer, Now your service people are telling me that this defect can’t be rectified so its better to replace the fridge with 15% cost to be given by me, Why should I pay for something for which I have nothing to do, It’s a manufacturing defect and needs to be replaced as repair is not working….
I don’t understand why this kind of customer care is done, If my problem is not resolved urgently I will take this up with consumer court,
Below are the details

Last complaint No-DL[protected]

Date of purchase- 30/6/2009
Place of purchase- New Barco Electricals,
Sector-6, Dwarka,
New Delhi-75
Subhabrata Banerjee
Mobile: +91 [protected]
subhabrata.[protected]@honeywell.com

Whirlpool Refrigerator — MANUFACTURING DEFECT

IHAD PURCHASED AREFRIGERATOR (MODEL NO-FF2659) FOM WHIRLPOOL ON 29/04/2011 THRU THEIR DEALER KHOSLA ELECTRONICS AT BT ROAD . DUE TO UNEVEN COOLING INSIDE THE REFRIGERATOR THERE WAS A ICE DEPOSITATION OVER THE VEGETABLE TRAY &AFTER SEVERAL COMPLAINTS THE WHIRLPOOL CHANGE THE THERMOSTAT CONTROL SWITCH . BUT THE PROBLEM WAS NOT RECTIFIED. AGAIN IMADE ACOMPLAIN ON THEIR TOLL FREE NO[protected] ON 12/09//2011 VIDE COMPLAIN NO-KL[protected]. &PRVIOUS TO THESE IMADE COMPLAIN KL-05100, KL[protected],KL[protected],KL[protected]. IAM FED UP WITH THE WHIRLPOOL REFRIGERATOR &REQUEST TO MY ALL INDIAN FREINDS NOT TO BUY ANY PRODUCT FROM WHIRLPOOL.

Whirlpool — Manufacturing defect

Dear Sir,

I had buy refrigerator Model REF 300L PRTN LDX WN on 14/06/2010 from Coroma 12/7 Mathura road Faridabad with extended warrnaty. In Feb 2012 found that outside door biding is breaking wihtout any reason I had make complain to Whirlpool customer care in Feb Req no HR 021200 but problem not resolve after that i had make so many complains as given below but problem is not resvolve till that. I want say that whirlpool has very very wrost services.

Compalin no HR 021200 in Feb 2012
Compalin no HR[protected] on 11th June 2012
Complain no HR[protected] on 19th June 2012
Complain no HR [protected] on 26th June 2012

For last four five months in spite of my several complain ( as given above) no action has been taken. It is really surprising that such reputed Company has turned deaf ear to my complaints.

I am quite hopeful that you will take a prompt action and oblige.

Best Regards
Abhimanyu
[protected]

I dont get any service for my whirlpool ac model number WAGB151G21. & wHEN WE SWITCH ON AC it throw the thermocol peaces

hallo sir
I m complainting regarding my ac is not working from last five days, which I purchased from the M/s Rimpy Radios jalandhar
but still today i would not received any feedback from ur service center.
when I call they simply said that the boy will be come before 8:pm today, this thing they tell from last friday.
kindly take a satisfactory step against my complaint
my complaint number is CH[protected]
with regards,

mukesh gupta

I purchased Wirlpool washing machine on 18.07.2007. After two years warranty, I came across a problem in my washing mahine. As per the srvice agent advice, I agreed for a two years Annual Maintenance Contract by paying Rs. 2800 and he gave me the bill. S.S.AIR FRIDGE & ELECTRONICS, kANCHIPURAM dated 26.06.09. All of a sudden they told that they are cancelling my AMC and asked me to take back tha money. I did not agree as my washing machine was under repair and after seeing the problem he refused to take the AMC. He is playing with me and did a fraud business. So many complaints were given and nothing happened. Henceforth do not go for AMC as they are fooling us and doing fraud.

whirlpool india/air conditioner — MENTIONED BELOW

THIS IS TO BRING TO THE KIND NOTICE OF M/S WHIRLPOOL INDIA,I HAD PURCHASED A WINDOW AIRCONDITIONER IN THE MONTH OF 30/05/2007 VIDE BILL NO.307 FROM M/S KANWAL ELECTRONICS,A.T.I. ROAD,LUDHIANA.THE AMPERES TO BE CONSUMED BY THE AC AS PROVIDED BY THE COMPANY WAS 8.9 AMPERES OF ELECTRICITY,BUT ON USING THE SAID PRODUCT THE AMPERE UTILISATION CAME OUT TO BE 14.THE SAME COMPLAINT WAS LODGED BEFORE VIDE COMPLAINT NUMBER CH[protected] DTD10/06/2007 TO MR.RAVINDER AND CH[protected] DTD.14/6/2007 TO MR.PUNEET SINGH AND CH[protected] DTD02/11/2007 TO MISS MEGHA.NO ACTION HAS BEEN TAKEN YET BY THE OFFICIALS DESPITE OF ALL SUCH COMPLAINTS.PLEASE HELP ME IN THIS REGARD AS THE DELAY HAS BEEN BEYOND MY PATIENCE TO RESIST.THANKING YOU
SANJAY SOOD
C/O SANJAY INTERNATIONAL
MILLERGANJ,SEWAKPURA
LUDHIANA.
[protected]
[protected]

Whirlpool — Pathetic performane

Dear Sir,
This is Ullas staying in Trivandrum.
I am writing this letter to express my dissatisfaction and disappointment after buying a whirlpool product last year on 26/12/2007 from a showroom in Trivandrum..
I bought a whirlpool Microwave oven on 26/12/2007 . I stared using it according to the information given by company representatives as well as the company specifications.
The oven went totally out of order 5 times till date all these time. I have given the company service centre. I was totally annoyed by the performance of the product.
Today I am in a state of mind that I should not use any whirlpool product in my life as well as I will not recommend any of my friends to use this product even I am in a state of mind that I should go for any further action.
I thought its my duty to make this Scenario into notice of concerned people before coming into conclusion. This is my last ray of hope before I blast out of control.
So please take my complaint seriously.

Truly
Ullas

i am also planning to purchase whirlpool 1.5 ton split ac, but after knowing this type of problem particular model having a have rethink about it. i want to know what steps whirlpool company has take after this.

whirlpool 1 TR Split ac — Pathetic Performance and bad customer service

I had purchased a 1 TR split ac in Pune from ANTARTICA- Shop No.54, Parmar Nagar, Fatima Nagar, Pune-411013.[protected] Invoice/Service Report No. 4152 on 31/10/2007.
Mr. Lawrence had installed the ac and exchanged the remote control which stopped working within a couple of days time from purchase of the ac. Since installation till today, no one has come or contacted for any servicing inspite of our requests.
The performance of the ac has been pathetic with very ineffecient cooling effect. Finally, today we got a chance to speak with Mr.Fahim from Antartice and reported the issue once again.
Now, they are saying that the warranty period is over and Mr.Lawrence is no more working with them.
We also got to know that ANTARTICA is not an authorised dealer in Whirlpool products????????

However, would like to know that WHirlpool being such a reputed and esteemed brand which is globally recognised, is this the customer service provided to the consumers??
You are requested to kindly intervene and investigate in the above matter by getting in touch with ANTARTICA and request to get back to us.
Awaiting your response.

dear sir,
i purchaged one 1.5 ton window whirlpool ac from similiguda.i an staying at damanjodi, koraput orissa.my ac is not cooling.plz let me know where to cintcat to get the service done.my cell no [protected].plz do advice.

I have purchased a Whirlpool A.C. 1.5 ton window Dlx (wawr18g10) from Khaitan electricals ltd. EL-MART Som business square 1, 2, 3, cannal patri, narona crossing, the mall, kanpur. on 29/07/2008. A.C. cooling was not effective. thw company service centre did not took my complaint seriously. After repeated complaints they replaced my A.C. on 26/06/09.
Then again the replaced A.C. served just ten days properly. The service eng. visited on 17/07/09 but could not locate the problem. Then on 20/07/09 again he visited and changed the P.C.B and P T C R relay. But the most surprisingly the eng. is not able to detect the fault. The compressor works for ten min. and then gets automatically off. Then again we have to off the mcb and restart the a.c.
I am mentally in position of dileema and shock the company whirlpool of international standard is not able to provide sproper service.
I had spent Rs.17250/- my hard earned money to provide comfort to my family, but failed due to the after sles service of the company. Pls listen to my complaint.

whirlpool A.C. 1.5TON WindowDLX — Poor after sales service

I have purchased a Whirlpool A.C. 1.5 ton window Dlx (wawr18g10) from Khaitan electricals ltd. EL-MART Som business square 1, 2, 3, cannal patri, narona crossing, the mall, kanpur. on 29/07/2008. A.C. cooling was not effective. thw company service centre did not took my complaint seriously. After repeated complaints they replaced my A.C. on 26/06/09.
Then again the replaced A.C. served just ten days properly. The service eng. visited on 17/07/09 but could not locate the problem. Then on 20/07/09 again he visited and changed the P.C.B and P T C R relay. But the most surprisingly the eng. is not able to detect the fault. The compressor works for ten min. and then gets automatically off. Then again we have to off the mcb and restart the a.c.
I am mentally in position of dileema and shock the company whirlpool of international standard is not able to provide sproper service.
I had spent Rs.17250/- my hard earned money to provide comfort to my family, but failed due to the after sles service of the company. Pls listen to my complaint.

To

M/S whirlpool India

Subject: No service is given to me even after promissing me for 4 free services.

we purchased a 1.5 ton window dlx ac from maya sales, 5-6-7 flamingo market on 14/05/09, hisar . the refrences of ac are given as:

make: whirlpool
model : window dlx, 1.5 ton
sr. no.[protected]


observation and conplaint:

i observed that A/c was consuming more light and sounding much . even it was giving less cooling. i complaint at the maya sales regarding the ac .when i purchased the A/C, maya sales promised me that they will provide me 4 free service in 1st year and i have been there 5 times regarding my problem and they only said we will come and no service was given to me.
this is very shameful for maya sales and even for whirlpool that they only sale the product and dont care about costmeres.

hope i will get response soon from whirlpool regarding my problem or i have to throw the ac in waste things and i am never gonna suggest anyone for whirlpool A/C.

Yours Truly

Manoj Kumar,
V.P.O. Manglai ( Mohobat)
Near Shanti Niketan Vidyapeet,
Hisar, Haryana.
Ph. +91-[protected]
and +91-[protected]

whirlpool air conditioners — poor customer response

Sir,

I am writing this complaint to bring light on the poor customer response from whirlpool India ltd. I've lodged a complaint regarding my air-conditioner on the 12th of march 2010, the agent has already taken the photocopy of the bill on the 14th of march, but no action has been taken since then and is causing a great amount of inconvenience. We've called the customer care regularly and the only response we get is that they will send a person to repair it. After urging them to repair it as soon as possible, now they've come up with a new excuse that they don't have the required compressor for repairing the A/C. its 29th of april today and 1 and half months have passed but still the sir conditioner is non functional.

I'd like to request you to see into the matter and take the strictest measures possible, my complaint number is lko[protected]. Your help would be highly appreciated.

thanking you,
Preshit Jaiswal
mob:- [protected]

I lodged a complaint vide complaint no DL [protected] at the Whirlpool customer care number on 29th for the airconditioner and the engineer visited us the same day and said that the fan motor needed to be changed. We have an AMC and the company is to replace the old one with the new one. The engineer told us that he'd call us on 30th at 10am to tell his time of visit with the fan motor the same day. No calls came and we called him the next day to learn that he's on leave and advised us to get in touch with the customer care centre. Since then, we have been calling the customer care centres everyday and the executives on the line are saying that the engineer will visit the same day/ Today, when I called the engineer, he informed me that the parts were not available at the service centre and that's the reason the engineer could not visit earlier. He also informed that the spare parts have come and that the engineer will visit us by 1pm today. It is now 5.30pm and there is neither any call from the engineer not any one has visited us.

We wonder how many more days we have to wait to get the airconditioner to the running condition. Why the complaints are not attended to urgently.

This is to request this forum to take up the matter with the right authority and get the issue resolved.

Mamata Dash
New Delhi

whirlpool/1.5 T window AC — No service within warranty period

Purchased the AC on 12/07/2010 from a recognized whirlpool noida dealer ACE Technomark Noida . Now the AC is not working properly. Lodged complaint on 03/05/2011( Complain no GB[protected] ) through companies complaint registration system ( Noida tel no 6000855 ). Till date the problem not solved and none from Whirlpool service center visited to check the AC. Sent several e mails to different registered Whirlpool offices located at Delhi and Gurgaon but the company do not have the courtesy to acknowledge or reply the mails.

Whirlpool India Mastermind Window 1.5 TON ac — Poor Service and Quality

Dear Sir,

I have been going through lot of harassment and experiencing poor quality of service from Whirlpool Service Centre AM COOL Engineers.
I had got gas filled up in May after lot of hue and cry as there was shortage at that point of time.
Within 2 months I have experienced another leakage and now they say I have to pay 2150/ approx. I am helpless and they even suggest that I should take AMC of 2000 to protect myself from such expenses.

Poor service and fleecing customers has become an habit of companies like Whirlpool.

I AM COMPLETE AGREE WITH MANOJ KUMAR THE MAYA SALE DEALER ONLY PROMISE BUT NEVER COMPLETE IT I THINK THE COMPANY SHOULD TAKE A STRICT ACTION AGAINST HIM

refrigrator 450 ltr

not cooling

to change the refrigerator

Sir. I have purchase 165 lit frige from dombivli Door of that frige is collaps du to rust Now doors are seprated

Hi,

I purchased Whirlpool 6th sense-Sensation-Elite Model(Front Loading Machine) on June 26th 2008.I would like to share my experience regarding Whirlpool service.On the first demo of the machine we found that the door lock LED was not glowing after 15 min of starting the machine.I told about that problem to the service man.By calling him on phone for 15 days, he told us that we want to change the entire panel board.He took upto 1 month to change the panel.After that change, the problem was not vanished.Then i called to the senior service man and informed about the worst service and the problem.Then he came for a solution to repalce the machine, It took 2 months from the date of purchase to replace it.After that struggle, we used the machine for just one month, again we got another major problem-Outlet water leakage in the machine.I had lodged a complaint with their customer care about water leakage (Outlet water was leaking outside of the machine). 25days and still no being has attended the call or bothered to inform. I have till date followed it upto 25-30 times with the customer care centre(this is the only face they have for service, no local service centre contact details are available anywhere). The customer care executives promptly utter what has been taught to them and add another counter to the already registed call. They commit that some of their "SENIORS" will communicate back but that commitment is never fulfilled. I can name few of the customer care executives and their seniors but it will be of no use as it is not their fault. They are victims of a bigger corporate policies and strategies.Still i didn't get the good reply from the service man.


My strong suggestion is dont go for any Whirlpool products.

Whirlpool Washing Machine — Leakage of water

Dear Sir/Madam,

When I am putting water in wash tub 25% of water is flowing in spinner tub instead of wash tub & when i am putting water in spinner tub the same ratio of water is flowing in wash tub & the Washing Machine is in warranty period.

Lots of complaint i have given but still i did not get any type of result (Two times) engineer of company has come to see it but there is no changes in above cited complain.

So please do the needful

Thanking you.

JAMILA N. SIDDIQUI

I have given a complaint to the Chennai WHIRLPOOL Service Centre for water leakage of washing machine. The technician who has attended the machine has damaged it!!!!!! instead of solving the leakage problem. The service of WHIRLPOOL washing machine at Chennai is not proper. Also with in two years the WHITE MAGIC washing machine starts leaking....

whirlpool/whirlpool elite — water leakage

i bought whirlpool refrigertor in 2006 n from last two years, i have been facing the problem of water leakage from the deodrizer of the fridge.. n the service providers are not well trained to overcome this problem.. more than 4 times i have registerd the complaints but i havnt got any satisfactory results ...i still face the same problem . according to me one should never purchase the whirlpool product in order to save their hard earned money ........ itz a big wastage to buy whirlpool product,,
the company doesnt provide the products upto the mark...!!!
the services providers are not technicallly skilled
moreover the customer dealing is worst.
no respect for consumers ....

i strongly agree ..
their customer dealing is worrrrssssst..

Whirlpool — poor response of complaint

We have bought a 310L maxigerator new dark grey 3s and its product code is 11086. Several times we have repaired it as it want some thing or other after every few months.We have complaint against it a few times earlier also ,but no serious reply uptill.Even now the body of the refrigerator is also deteriorating .

Dealer details :
Address - c/0 ADARSH MARKETING ,PLOT #69,SEC - 25 ,FARIDABAD.
Kindly response this email at the earliest as customer satisfaction is your aim.Hope for an early reply.

Whirlpool AC — leaking water in indoor unit

I bought Whirlpool 1.5 ton 2 star AC a month ago from Adeswar showroom, Karkhana, Secunderabad. water is leaking from the indoor unit heavily. I complained to thecompany and the service engineer came but there was no use. indoor unit is leaking water

Whatever said above is 100% true. The only differnece in my case is, the AC is less than 1 month old. ACs from this company are unreliable products. Customer's pls avoid buying these brand of products and delears pls avoid taking dealership for this useless produts to avoid getting bad impression from customers. Anyway some legal action has to be taken i'm into that process
now.

Hi...
This is ridhanya from coimbatore, Tamilnadu... I totally agree wit wat u say.. i bought a whirpool fully automatic Washin machine durin Dec 2008 which created lots of problems.. i was upset with the condition of the machine and also wit the poor service of Whirpool for the past 3 months.. Whenever i called up the customer care and made a complaint reg the non workin of my washing machin, they told that they wud immediately attend by sendin a service executive, but never turned up at anytime.. Many times i was left unattended even without a proper reply.. Due to frustration, i consulted an advocate and asked for a legal advice in order to file a consumer case against the whirpool.. Through him, i sent a legal notice... Surprisingly, within two days of the receipt of the legal notice wich i sent throu this lawyer, the service men came to my house and made my washin machine work properly..Thanks to the advocate...! Now my machine works properly without any problem..

Whirlpool India — washing machine delivery not received

i have purchased whirpoool washing machine booked at exibhition on 9.5.10 bill no.[protected] dt.
9.5.10 dealer vasanth & co. chennai in exibhition they said delivery time 24 hours. but till today (7.00 pm) i
have not received washing machine even after 100 telephones made to dealer

i want my machine by tommorow by 11.00 pm otherwise i will cancel

saifuddin ([protected])
chennai